Exterior
Check availability

Reviews of Courtyard Glassboro Rowan University

3 out of 5
Courtyard Glassboro Rowan University
325 Rowan Boulevard, Glassboro, NJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 511 out of 880 reviews" "
Rating 8 - Good. 236 out of 880 reviews" "
Rating 6 - Okay. 61 out of 880 reviews" "
Rating 4 - Poor. 30 out of 880 reviews" "
Rating 2 - Terrible. 42 out of 880 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Dwayne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Broken microwave. It did not even power on. Room 220. Guest had propped opened doors all night and nothing down by management.
Stayed 2 nights in May 2024
Response from Management on 27 May 2024
Thank you for your feedback.

8/10 Good

NANCY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Xx
Stayed 3 nights in May 2024
Response from Management on 27 May 2024
Thank you for your feedback!

10/10 Excellent

Rashaan Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming and helpful!
Stayed 3 nights in May 2024
Response from Management on 27 May 2024
Thank you for your feedback!

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 16 May 2024
Thank you for your feedback!

10/10 Excellent

carol, Northford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay for Graduation
Stayed 1 night in May 2024
Response from Management on 16 May 2024
Thank you for your feedback!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front desk manager was very friendly and explained the parking situation well.
Stayed 1 night in May 2024
Response from Management on 12 May 2024
Thank you for your kind words!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Management on 11 May 2024
Thank you Ms. Barbara! Glad you enjoyed yourself!

10/10 Excellent

Ginny

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Management on 11 May 2024
Thank you for your feedback!

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and enjoyable! The only complaint i have is that you have thw pool hours posted all over to close at 11pm and when we went to use it, a sign with different hours was posted on the door and that was very disappointing for myself and my family. That was not acceptable. Change your hours on all your signs if that's what you're going to do. Not good!
Stayed 1 night in May 2024
Response from Management on 11 May 2024
Thank you for your feedback.

6/10 Okay

Mark

Stayed 2 nights in Apr 2024
Response from Management on 27 May 2024
Thank you for your feedback!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice staff
Stayed 2 nights in Apr 2024
Response from Management on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Peter, barrytown

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
College center
Stayed 1 night in Feb 2024
Response from Management on 1 May 2024
Thank you for your feedback!

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Management on 14 Apr 2024
Thank you for your feedback.

2/10 Terrible

Brandon

Disliked: Staff & service
I prepaid IN FULL for two nights so I could check in as I pleased, and since I didn’t show up until the 2nd day, they cancelled my reservation and refused to refund me for cancelling my reservation. I then had to pay for an additional night. Terrible customer service at that front desk.
Stayed 2 nights in Apr 2024
Response from Management on 10 Apr 2024
Unfortunately, Brandon, when you prepay a reservation, if you do not show up the first night, you go to a no show. You do not pay the hotel; you pay the agency you chose and they pay us. Thank you for your feedback!

8/10 Good

Gladys

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay, with lots of things to do within walking distance.
Stayed 1 night in Mar 2024
Response from Management on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Sunitha

Stayed 1 night in Mar 2024
Response from Management on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the hot tub was working. That was one of the reasons I booked my stay there
Stayed 3 nights in Mar 2024
Response from Management on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and property was clean. I’d stay here again if I’m traveling in this area again.
Stayed 1 night in Mar 2024
Response from Management on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 1 May 2024
Thank you for your feedback!

8/10 Good

Roland, Winchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Nothing special.
Stayed 3 nights in Mar 2024
Response from Management on 1 May 2024
Thank you for your feedback!

8/10 Good

Giovanna, Gillette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friends stayed here before when in area for swim meet & very pleased so we booked pleased overall. Room comfortable lived the dohm noise machine ordered one for home. Nice walkable places in area fun college town vibe
Stayed 1 night in Mar 2024
Response from Management on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Adam

Stayed 1 night in Mar 2024
Response from Management on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at super reasonable prices. The only concern was the bed was so low to the ground. It would not have been ideal for those with a bad back or hips but still a 5-star review!
Stayed 1 night in Mar 2024
Response from Management on 1 May 2024
Thank you for your feedback!

8/10 Good

Anthony

Stayed 1 night in Mar 2024
Response from Management on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from Management on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean
Stayed 2 nights in Feb 2024
Response from Management on 1 May 2024
Thank you for your feedback!

6/10 Okay

Helen

Travelled with partner
Liked: Staff & service, property conditions & facilities
Appreciated the early arrival opportunity receiving an accessible room but it would’ve been nice to approve this. Unfortunate the room had mold in the sink.
Stayed 2 nights in Feb 2024

10/10 Excellent

KRISTIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
My family and I stayed for a hockey tournament and were asked to sign an additional notice upon arrival regarding quiet times and other items within the hotel. However, none of the items on this notice were enforced. We had to call multiple times with noise complaints at midnight before they were addressed. We complained at the desk and asked to speak with the manager, yet we have not received a call.
Stayed 1 night in Feb 2024

10/10 Excellent

Logan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful from the time I walked in the young lady behind the counter greeted me with a smile also was very helpful she let me know about restaurants and places my husband and I can walk to nearby and enjoy. Thank you for making our night so special.
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and fresh. Also, quiet, convenient, and easy parking.
Stayed 1 night in Feb 2024

10/10 Excellent

Abdiel

Stayed 1 night in Feb 2024
Response from Management on 1 May 2024
Thank you for your feedback!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot water this time. Yayyy
Grateful for hot water this time. Last time we stayed we had an evening of NO hot water at 5pm on a Saturday. So getting ready for our event was an experience. So this time it was much better. We always enjoy our stay at the Glassboro and it’s so convenient to the hockey arena, the reason for our stay.
Stayed 2 nights in Feb 2024

6/10 Okay

Peter, barrytown

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Great place but bad maintenance and everything is locked you have to ask front desk to get let into pool & hot tub room
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
As before
Stayed 1 night in Jan 2024
Response from Joe on 28 Jan 2024
On behalf of the entire hotel team, I want to thank you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joe McGovernAssistant General ManagerCourtyard Marriott

10/10 Excellent

Thomas J.

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facilities
Stayed 1 night in Jan 2024
Response from Joe on 28 Jan 2024
On behalf of the entire hotel team, I want to thank you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joe McGovernAssistant General ManagerCourtyard Marriott

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Joe on 28 Jan 2024
On behalf of the entire hotel team, I want to thank you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joe McGovernAssistant General ManagerCourtyard Marriott

6/10 Okay

Fong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is good BUT noisy. You can hear the loud neighbors and cars at the middle of night the noise kept me awake at 4 am
Stayed 1 night in Jan 2024
Response from Joe on 28 Jan 2024
I am so sorry about the noise coming from the streets. We have added noise machines to each room in an effort to mitigate the sounds from outside. Again my apologies for the restless evening.

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Joe on 28 Jan 2024
On behalf of the entire hotel team, I want to thank you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joe McGovernAssistant General ManagerCourtyard Marriott

2/10 Terrible

Douglas

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Our stay was from 1/424 - 1/7/24 room #224 did not have hot water for 1 and half days of our stay. Courtyard knew there was a hot water issue and the pool and spa were out of order due to hot water issue. But courtyard chose to rent rooms in the affected area anyway. Maybe they should not have rented any rooms while this hot issue was going on. IMO, Courtyard owes a partial refund because of this hot issue. DM
Stayed 3 nights in Jan 2024

6/10 Okay

Michele

Liked: Staff & service
You can hear all and I mean all the traffic at all times of the night in your room. The pool/spa was shut down for a health reason. There was a pill found on my bed and it wasn’t mine. The dispensers in the shower, the conditioner was out and they were unable to refill it. So they had to use those little travel bottles. Waste of money. Elevators are so slow! Staff though super nice!! The area is great and convenient!
Stayed 3 nights in Jan 2024
Response from Joe on 28 Jan 2024
I am so sorry for the experiences you had while staying with us. This feedback is valuable as we clearly missed the mark in providing an experience ive come to expect. I have shared this feedback with the entire team. Please accept my apologies. Sincerely,Joe McGovernAssistant General ManagerCourtyard Marriott

8/10 Good

Sergiy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Joe on 28 Jan 2024
On behalf of the entire hotel team, I want to thank you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joe McGovernAssistant General ManagerCourtyard Marriott

4/10 Poor

William

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It seemed like our room was half ready There was trash still in the room, a couple small towels, and the sheet was dirty and I needed to use the iron and it didn’t work.
Stayed 1 night in Dec 2023
Response from Joe on 28 Jan 2024
My sincerest apologies as we did not check you into a clean room that would meet either of our expectations.Sincerely,Joe McGovernAssistant General ManagerCourtyard Marriott

10/10 Excellent

beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Dec 2023
Response from Joe on 28 Jan 2024
Sincerely,Joe McGovernAssistant General ManagerCourtyard Marriott

6/10 Okay

Edgardo

Travelled with family
Liked: Amenities
The cleanliness was fine. However, the staff response was minimal at best when asked questions.The hot water in the bathrroom took a while to get warm. It was nice to have parking validated and the close proximity of their garage was nice.
Stayed 3 nights in Dec 2023
Response from Joe on 28 Jan 2024
Thank you for sharing your experience. My apologies for the lack of responsiveness front the front desk team. I will share with the team and again my apologies for the lack of service. Sincerely,Joe McGovernAssistant General ManagerCourtyard Marriott

8/10 Good

Alex

Stayed 2 nights in Dec 2023
Response from Joe on 28 Jan 2024
On behalf of the entire hotel team, I want to thank you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joe McGovernAssistant General ManagerCourtyard Marriott

8/10 Good

Dawan

Stayed 7 nights in Dec 2023
Response from Joe on 28 Jan 2024
On behalf of the entire hotel team, I want to thank you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joe McGovernAssistant General ManagerCourtyard Marriott