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Reviews of Marc Hotel Gili Trawangan

4 out of 5
Marc Hotel Gili Trawangan
Kavling Gili Indah Blok E No.04, Gili Trawangan, Tanjung Lombok Utara

Reviews

8.0

Very good

Rating 10 - Excellent. 34 out of 85 reviews" "
Rating 8 - Good. 28 out of 85 reviews" "
Rating 6 - Okay. 9 out of 85 reviews" "
Rating 4 - Poor. 9 out of 85 reviews" "
Rating 2 - Terrible. 5 out of 85 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Yuan

Stayed 2 nights in Feb 2024
Response from Public Relation of Marc Hotel Gili Trawangan on 23 Apr 2024
Dear Yuan,Thank you for taking the time to leave feedback about your recent stay at Marc Hotel Gili Trawangan. We appreciate all forms of feedback as it helps us to continuously improve our services.We regret to see that your experience did not meet your expectations, as evidenced by the rating you've provided. While we understand that each guest's experience is subjective, we would greatly appreciate more specific details regarding your stay so that we can address any concerns you may have encountered.Our team is dedicated to ensuring that every guest has a memorable and comfortable stay with us, and we apologize if we fell short in meeting your expectations. Your satisfaction is our top priority, and we would welcome the opportunity to address any issues you may have experienced during your time at Marc Hotel.Please feel free to reach out to us directly with any additional feedback or concerns you may have. We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,

8/10 Good

Ryan

Stayed 3 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good
The hotel is modern, nice designed room, super friendly staff, easily accessible rooms, pool is nice. The hotel wasn’t up to my cleanliness standard I’d give it 8/10 as some limescale etc but still good. Location is the best part, 1 mins away from the port. Overall I would recommend!
Stayed 2 nights in Feb 2023

8/10 Good

MICHAEL

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Simon

Stayed 2 nights in Oct 2022

10/10 Excellent

Jenny C. K.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean and friendly stuff!! Stayed 15 night
Stayed 15 nights in Aug 2022

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2020

10/10 Excellent

Antwerk, Yyc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was a bit dirty and the AC was not very strong but that’s all that was bad. Otherwise good service and nice room.
Stayed 3 nights in Mar 2020

6/10 Okay

Yas, Vancouver

Liked: Cleanliness, property conditions & facilities
Okay stay, rooms are hot, the building is beautiful, the pool sides are dirty..
Stayed 4 nights in Nov 2019
Response from Guest Relation on 9 Jan 2020
Dear Beloved Guest Marc greet you well Thank you very much for taking time to review us, we regret to hear that your stay not totally good, but we always ensure all facilities is all good before you check in. We looking forward to welcoming you at Marc hotel for next visit Gili island

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and great location
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Mychealla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect Stay
Beautiful hotel, great location and wonderful staff. Would definitely go back and recommend to a friend
Stayed 1 night in Sep 2019
Response from Guest Relation on 24 Sept 2019
Dear Beloved Guest Thank you for taking time to review us, we happy to hear that you have memorable stay with us, we very appreciated that you will recommend our hotel to your collages. Thank you Marc Hotel Gili Trawangan

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
The hotel was in a great location and had friendly staff there just seemed to be a drainage issue downstairs which stunk out the room and the rooms don’t have windows that can open. Once we changed rooms to upstairs it was fine.
Stayed 3 nights in Sep 2019
Response from Guest Relation on 24 Sept 2019
Dear Beloved Guest Thank you for taking time to review us, about downstairs issue we have cleaning drainage in that day so the smell appear in downstair, exactly our room is without window because our room is sound proof style. Thank you Marc Hotel Gili Trawangan

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The Marc hotel is somewhat of a huge let down. We arrived days before and stayed at another hotel (Persona), and walked over to speak to the front desk the day before our booking. The staff confirmed that we would have our room ready at a certain time. We showed up to be told that it would be hours - and our entire day was planned around getting in when they said we could. The room was small and cramped. The pool is basically useless - there's room for 3 people max on the pool deck. The food was blah. The staff wasn't great. Upon checkout we informed them that we broke a glass. A small water cup that they dangle on a small shelf in the middle of the room. Instead of being like any normal hotel - they ran around asking people how much to charge us. And finally came up with an arbitrary number that they decided was worth it (oh and it had to be cash). That number was $100,000 rp. $10 for a small cup?!? This was just the icing on the cake for this hotel that advertises itself as a luxury hotel - but the cheaper rooms down the street at Persona blew this place out of the water.
Stayed 2 nights in Aug 2019
Response from Guest Relation Officer on 29 Aug 2019
Dear Beloved Guest Thank you for your feed back however we regret to hear your experience stay with us. however we would like to clear this problem, normally our check in time at 2 pm that you must wait several hour to get your room due we are full book the day before we need time to make up room, other sun bed we are display in our beach as well, in any hotel you will be charge if you broke any equipment hotel.

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place at a great price
Fantastic place, perfect location for all the food and bars you need, also the food there is very good especially on the beach in the evenings just outside the hotel
Stayed 4 nights in Aug 2019
Response from Guest Relation on 15 Aug 2019
Thank you for your feed back, we waiting your next holiday at Gili Trawangan

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
The location was great and the hotel was very modern however the rooms were small, there was no mini bar (fridge) and the wifi wouldn't connect from our room downsrairs.
Stayed 1 night in Aug 2019
Response from Guest Relation on 15 Aug 2019
Thank you for your feed back, we waiting your next holiday at Gili Trawangan, about the wifi almost whole Gili island was trouble because same provider from mind land Lombok.

10/10 Excellent

Jacob, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool overlooking the ocean was beautiful. Right on the main strip so there is no shortage of food and drinks. Plus this hotel has great drink specials!
Stayed 4 nights in Jul 2019
Response from Guest Relation on 15 Aug 2019
Thank you for your feed back, we waiting your next holiday at Gili Trawangan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Guest Relation on 15 Jul 2019
Thank you for your feed back.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room decor and outward aesthetic of the hotel is beautiful. The restaurant service and food were really good. We enjoyed the live music at night and the ambience of the hotel. Our room however, was disappointing. There was only one robe and I found the other crumbled in the storage bin over the rack. The smell of the room was abhorrent... like sewer and rotten eggs, which flowed both from the toilet area and the ac unit. We had to turn it off just to stop the smell from over powering us. Luckily, we spent most of our day and evening outside, but had to stay in a warm room to avoid the smell. This was room 115 and should be out of order. Also, I understand that we are on an island but the sink water is salt water. Is there no water filtration system on the island that provides sink and bathing water that is not from the ocean?
Stayed 1 night in Jul 2019
Response from Guest Relation on 15 Jul 2019
Dear Beloved Guest We do apologize for inconvenience caused, we regret to hear that your stay is not full of your expectation.

10/10 Excellent

Bia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was our anniversary and they had decorated our room so beautifully. Great staff and clean facilities!
Stayed 1 night in Jun 2019
Response from Guest Relation on 27 Jun 2019
Dear Bia Thank you for kind review, we waiting your next stay with us.

10/10 Excellent

Verified traveller

Stayed 5 nights in Apr 2019
Response from Guest Relation on 4 May 2019
Thank you for your feed back.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault the place! We will be staying here again next time we are on Gili FOR SURE.
Stayed 2 nights in Apr 2019
Response from Guest Relation on 22 Apr 2019
Marc greets you well Thank you for your hlliafabulous experienced stay with us, we waiting your next trip to Gili Island.

8/10 Good

Michelle

Travelled with group
Liked: Staff & service, amenities
Like the room design and there's a lot of restaurants and bars near by and also convenient store like 2 mins away, considered a good location for me. But the room smell like Urine and the cleanliness are bad... the cups and kettle was used when i checked in. For food not bad , still acceptable. Staff is friendly
Stayed 2 nights in Feb 2019
Response from Guest Relation on 13 Mar 2019
Dear Michelle Marc greets you well. Thank you very much for your review, we do apologize for the incovenience during your stay in Marc hotel. Looking forward to welcoming you back next time surely with fabulous service. Thank you

10/10 Excellent

Dahllia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing interior. Super comfortable and affordable
Stayed 3 nights in Feb 2019
Response from Guest Relation on 4 Mar 2019
Dear Dahllia Marc greets you well Thank you for your fabulous experienced stay with us, we waiting your next trip to Gili Island.

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019
Response from Guest Relation on 22 Apr 2019
Marc greets you well Thank you for your fabulous experienced stay with us, we waiting your next trip to Gili Island.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Marc Hotel on 16 Jan 2019
Dear Beloved Guest Marc greets you well! We are glad to find you had fabulous stay in Marc hotel recently and thank you for sharing your experience with us. Looking forward to welcoming you back next time. Thank you

8/10 Good

LYNN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from E-Commerce on 10 Jan 2019
Dear Lynn Marc greets you well! We are glad to find you had fabulous stay in Marc hotel recently and thank you for sharing your experience with us. Looking forward to welcoming you back next time. Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay elsewhere
No hot water. While this is fine during the day time since it is hot, during the night time I was freezing. No A/C. The A/C in my room was messed up. Every time I turned it on, a sewage smell came out of it. Terrible WiFi. You have to sign in again like every 30 minutes. Horrible food selection. The breakfast options are extremely limited. The cocktails tasted horrible. Hard to communicate. Most of the employees did not understand or speak English well. It made it very difficult to communicate with them. The hotel has a good location and a nice pool, but that’s about it.
Stayed 3 nights in Jan 2019
Response from E-Commerce on 10 Jan 2019
Dear Beloved Guest Marc greets you well. We regret to hear your experience we do apologize for the incovenience during your stay in Marc hotel. Looking forward to welcoming you back next time surely with fabulous service. Thank you

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING!!
Couldn’t of had a more enjoyable and comfortable stay at Marc Hotel. Stylish rooms and very spacious. The staff were very helpful and friendly. The food is top notch and reasonably priced. Only criticism I would say is they could put a few sun loungers on the decking area by the pool and on the artificial grass. But apart from that we had a lovely stay here. And would most definitely return if we were to come back to Gili T.
Stayed 4 nights in Dec 2018
Response from E-Commerce on 10 Jan 2019
Dear Faye Marc greets you well! We are glad to find you had fabulous stay in Marc hotel recently and thank you for sharing your experience with us. Looking forward to welcoming you back next time. Thank you

10/10 Excellent

Ashley, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable room. Hotel is new and modern. Bed was very comfy and staff very friendly. Thanks for a great stay !
Stayed 2 nights in Dec 2018
Response from E-Commerce on 10 Jan 2019
Dear Ashley Marc greet you well! We glad to find you had fabulous stay in Marc hotel recently and thank you for sharing your experience with us. Looking forward to welcoming you back next time. Thank you

8/10 Good

Chun Wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three days in the hotel
The place was really good, but the whole hotel is not fully finished yet, the swimming pool water was dirty. The wifi is really slow, but the location is really good, and the stuff was really friendly.
Stayed 2 nights in Jul 2018
Response from Marc Hotel on 16 Jan 2019
Dear Chun Wa on Marc greets you well We are glad to find you had fabulous stay in Marc hotel recently and thank you for sharing your experience with us. Looking forward to welcoming you back next time. Thank you

10/10 Excellent

Alicia, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanest hotel in Gili T
We loved this place. Our room was cleaned perfectly every single day. They upgraded us for free when we arrived. The room itself was beautiful (the chamberlain), though there isn’t a view. We were given a lot of notice about the construction but we weren’t bothered by it at all. The location is the most convenient on the island, right in the middle of all the restaurants and shops on the main strip. The breakfast options were good, and the staff were incredibly friendly. The infinity pool is gorgeous as well, and the seating in the reception and bar area is really cozy. The wifi wasn’t the best, but that’s really the only negative we found.
Stayed 7 nights in Jul 2018
Response from Marc Hotel on 16 Jan 2019
Dear Alicia Marc greet you well We glad to find you had fabulous stay in Marc hotel recently and thank you for sharing your experience with us. Looking forward to welcoming you back next time. Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Could be better
Marc Hotel definitely has a lot of things going for it: comfy beds, modern and clean rooms, and it is in a decent location if you want to be in amongst the lion's share of the late night Gili T restaurant and bar scene. On arrival at the hotel, we were told we would have to wait an hour for check in given that we were early, which was fine. We decided to check out the pool and go for a swim until we saw it. I would guess the pool hadn't been cleaned in weeks. It looks beautiful on pictures but up close it is very murky, and there is nowhere to sit around it, other than the restaurant chairs. My other main grumbles with this hotel were that our towels were not changed, even after requesting them to be at reception. In addition, the dry cleaning service offered by the hotel returned our clothes still damp, smelling worse than when we dropped them off. We were told we would not have to pay for the dry cleaning after complaining but we were left to travel with damp clothes in our suitcases. A few of the members of staff were very friendly, and overall the hotel has potential to be fantastic.
Stayed 2 nights in Jul 2018
Response from Marc Hotel on 16 Jan 2019
Dear Beloved Guest Marc greets you well. We regret to hear your experience we do apologize for the incovenience during your stay in Marc hotel. Looking forward to welcoming you back next time surely with fabulous service. Thank you

8/10 Good

Sue, uk

Liked: Cleanliness, staff & service, room comfort
New hotel still being finished
Great welcome and able to check in early. Staff very obliging and friendly. Pool for swimming but no relaxation area in hotel.you have to walk through restaurant to get to pool. Not well thought out. Room very nice but no where to dry swimwear etc. No outside space e.g. balcony. Still building and finishing rooms on other floors. Internet very intermittent
Stayed 2 nights in Jun 2018
Response from Marc Hotel on 16 Jan 2019
Dear Sue Marc greets you well We regret to hear your experience we do apologize for the inconvenience during your stay in Marc hotel. Looking forward to welcoming you back next time surely with fabulous service. Thank you

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!
Beautiful, beautiful hotel with very clean rooms. No complaints at all expect that the rooms under the lobby area are very noisy. You can hear the chairs being moved along the floor very early hours of the morning. And the music playing very late at night. I stayed in room 137 and it was right next to the staircase which was often very noisy as well with the door slamming as people walked up and down. Made it really hard to get a good night sleep in this location. However I would stay again and request a different location in the hotel. Very nice staff! Making renovations to the pool area which will look very nice!!
Stayed 2 nights in Jun 2018
Response from Marc Hotel on 16 Jan 2019
Dear Elizabeth Marc greets you well We regret to hear your experience we do apologize for the inconvenience during your stay in Marc hotel. Looking forward to welcoming you back next time surely with fabulous service. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and trendy hotel
Nice staff. Wonderful location. New and trendy hotel, but some areas were still under construction so a little bit dusty.
Stayed 2 nights in May 2018
Response from Marc Hotel on 16 Jan 2019
Dear Beloved Guest Marc greets you well We regret to hear your experience we do apologize for the inconvenience during your stay in Marc hotel. Looking forward to welcoming you back next time surely with fabulous service. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: Nice staff very friendly, nice/good size rooms, would book at this hotel again, prime location for bars/partying, bike rentals right outside hotel Cons: still under construction (you cant really tell they just havr limited rooms), limited vegertrain/vegan options
Stayed 2 nights in May 2018
Response from Marc Hotel on 16 Jan 2019
Dear Beloved Guest Marc greets you well We regret to hear your experience we do apologize for the inconvenience during your stay in Marc hotel. Looking forward to welcoming you back next time surely with fabulous service. Thank you

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
One of the best hotels on the island. Everything is brand new and up to the Western stardards. We had live music in the evening!
Response from Marc Hotel on 16 Jan 2019
Dear Victor Marc greets you well We are glad to find you had fabulous stay in Marc hotel recently and thank you for sharing your experience with us. Looking forward to welcoming you back next time. Thank you

8/10 Good

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Marc Hotel on 16 Jan 2019
Dear IAN Marc greets you well We are glad to find you had fabulous stay in Marc hotel recently and thank you for sharing your experience with us. Looking forward to welcoming you back next time. Thank you

10/10 Excellent

Eunyeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018
Response from Marc Hotel on 16 Jan 2019
Dear Eunyeong Marc greets you well We are glad to find you had fabulous stay in Marc hotel recently and thank you for sharing your experience with us. Looking forward to welcoming you back next time. Thank you

2/10 Terrible

shan, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and very nice hotel but terrible service
We stayed here two nights, the first night check in was difficult considering staff spoke minimal english. The room is very nice and spacious but there was terrible smell. We advised reception and they agreed to fix it when we returned. When we got back to the hotel the smell worsened and there was no one at reception. We were forced to sleep through it, when in the morning it wss Unbearable we had to evacuate. There is something wrong with their sewerage. We complained once again and were offered a new room but not till 2pm. So we were left roomless with a poor night sleep. I had to fight my way through the staff members who happened to find us a free room. Yet we realised they checked someone in to our previous bedroom. secondly, whe tried using the pool, we asked for pool towels and it took staff 40 minutes to reply with sorry, we have none. Pretty poor form, the hotel need major service improvement
Stayed 2 nights in Mar 2018
Response from Marc Hotel on 16 Jan 2019
Dear Shan Marc greets you well. We regret to hear your experience we do apologize for the inconvenience during your stay in Marc hotel. Looking forward to welcoming you back next time surely with fabulous service. Thank you

6/10 Okay

Ferdaus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Diah on 16 May 2024
Dear Ferdaus,Thank you for taking the time to leave a review of your recent stay at Marc Hotel Gili Trawangan. We truly appreciate your feedback.We noticed that you rated your experience 3 out of 5 stars but didn't leave any specific comments. We strive to provide an exceptional experience for all our guests, and your rating indicates there might be areas where we can improve. If you could share more details about your stay or any particular issues you encountered, it would greatly help us in our efforts to enhance our services.Please feel free to reach out to us directly at [your contact information]. We would love the opportunity to address any concerns and ensure that your next visit is more enjoyable.Thank you once again for your feedback, and we hope to welcome you back to Marc Hotel Gili Trawangan in the future.Warm regards,Public Relation Marc Hotel Gili Trawangan

10/10 Excellent

Cecilia Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Public Relation of Marc Hotel Gili Trawangan on 2 Mar 2024
Dear Mrs.Cecilia Maria,Thank you so much for taking the time to share your wonderful experience at Marc Hotel Gili Trawangan! We're thrilled to hear that you enjoyed your stay with us and that we were able to exceed your expectations.Providing exceptional service and creating memorable moments for our guests is what we strive for, and it's incredibly rewarding to know that we succeeded in doing so during your visit.Your kind review mean a lot to us and serve as a testament to the hard work and dedication of our team. We hope to have the pleasure of welcoming you back to our hotel in the near future for another fantastic stay.Warm regards,

8/10 Good

RIKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Nicole

Stayed 2 nights in Sep 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Roschin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft war Fussläufig erreichbar, also nur 2 min. vom Hafen. Obwohl es eine belebte Straße ist, war es nachts in den Räumen sehr ruhig und angenehm. Die Zimmer waren sehr sauber und das Personal sehr zuvorkommend.
Stayed 1 night in Mar 2023