Dear Halah,Our sincere apologies for the challenges you encountered during your stay. We deeply regret any inconvenience you experienced. Your feedback is crucial, and we are taking immediate steps to address the issues raised. Please allow us the opportunity to make it right during your next visit.Thank you,

Dear christina,Wow, thank you so much for your amazing review! We're absolutely thrilled to hear that you had such a wonderful experience at our resort. Clean and quiet are definitely the vibes we strive for, and we're delighted that you found our staff to be awesome! It's fantastic to know that you also enjoyed our Hula staff - they truly are extra wonderful! Your satisfaction means the world to us, and we can't wait to welcome you back for another fantastic stay. Thank you for choosing our resort, and we look forward to seeing you again soon!Thank you,

Dear Tess,I am sincerely sorry to hear about the challenges you encountered during your stay at FRii Resort Gili Trawangan. Your feedback is crucial to us, and we appreciate you bringing these concerns to our attention.I apologize for the unpleasant odor in the bathroom, and I assure you that we will address this issue promptly. We'll take steps to ensure a more generous supply in the rooms.Once again, I apologize for any inconvenience caused, and we sincerely appreciate your feedback. We hope to have the chance to welcome you back and provide a much-improved experience.Maturtampiasih (Thank you)

Dear Robin-Lee,I'm truly sorry to hear about your less-than-ideal experience at FRii Resort Gili Trawangan. Your feedback is crucial, and we sincerely apologize for the issues you encountered. We'll address the room conditions and cleanliness concerns promptly.I'm sorry for the inconvenience with the noise and the room not meeting your expectations. We're committed to making improvements to ensure a more comfortable stay.Thank you for sharing your thoughts, and we hope to have the opportunity to provide a much-improved experience on your next visit.Warm regards,

Thank you Amar for your excellence score. Looking forward to welcome you again.Best regards,

Dear Onur,Thank you for taking the time to share your feedback about your recent stay at FRii Resort Gili Trawangan.Matur tampiasih (thank you)

Dear Robert,I'm sorry for the inconvenience you faced at FRii Resort Gili Trawangan. We understand the importance of a comfortable stay, and we apologize for the bed arrangement. We'll work on providing better options in the future.Your feedback about the bedside table with a power outlet and the bathroom amenities is noted, and we'll make improvements. We're committed to enhancing your experience on your next visit.Thank you for bringing these concerns to our attention. We appreciate your understanding.Warm regards,

Dear Alice,I'm sorry to hear about your experience at FRii Resort Gili Trawangan. We apologize for any disappointment caused by the noise from the beach club. Your comfort is our priority, and we regret falling short of expectations.We appreciate your feedback about the room, and we'll work on providing a more tranquil experience for our guests in the future. Thank you for bringing this to our attention.Warm regards,

Dear Lindsay,Thank you for your kind words! We're thrilled you enjoyed the gorgeous property, especially for watching sunsets. It's wonderful to hear that our staff made your stay super kind and amazing. We appreciate your recommendation and hope to welcome you back soon!Warm regards,

Thank you for taking your time to write great comment to our Resort. We are very happy to find you really enjoyed your stay in our resort and we wish to welcoming you again in the future. Best Regard Wadi Pratama Reservation Officer

Dear Sir/Madam, Thank you for your time to write this review and sharing your experience to other guests, we appreciate that. We are happy to read that most of your expectation were met during your stay in our resort. We all look forward to welcoming and serving you again when you next travel to Gili Trawangan. Thanks, Ida Bagus Punia (pony) Director of Sales & Marketing

Dear Annamaija, Thank you for your time to write this review and sharing your experience to other guests, we appreciate that. We are happy to read your positive review although it did not meet your taste during your stay but you may email us for your expectation to meet when you next travel to Gili Trawangan. Thanks, Ida Bagus Punia (pony) Director of Sales & Marketing

Dear Sir/Madam, Thank your for your time to write this review and we apologize for this inconvenience stay in our resort. We have been advised that a delay for linen delivery from our supplier were happened for some days but off course this was not acceptable. Again, we are very sorry about this to be happened to you and we assure this will not occur again. We hope that we can still get an opportunity to welcome and serve you when you next visit Gili Trawangan. Thanks, Ida Bagus Punia (Pony) Director of Sales & Marketing

Dear Sir/Madam, Thanks for your great review and we are happy to read that we can meet your expectation during your stay in our resort. We appreciate that you have shared your experience with other guests. We all look forward to welcoming you again to our resort when you next visit Gili Trawangan. Thanks, Ida Bagus Punia (Pony) Director of Sales & Marketing

Dear Sir/Madam, Thanks for your review and sharing your experience to other guests. We are happy to read that we can meet your expectation. We have to investigate why there was no water in some mornings during your stay. Hope that you will be back and stay again in our resort. Thanks, Ida Bagus Punia (Pony) Director of Sales & Marketing

Dear Ukasha,Thank you for taking the time to share your thoughts about your stay at FRii Resort Gili Trawangan. We're delighted to hear that you found our property to be a peaceful retreat away from the busy harbor. It's great to know that you enjoyed the serene atmosphere and appreciated our location as a nice spot to witness the sunset.We look forward to welcoming you back to FRii Resort Gili Trawangan for more moments of relaxation and beautiful sunsets.Warm regards,

Dear Sir/Madam, Thank you for your time to write this review and sharing your experience to other guests, we appreciate that. We are happy to read that most of your expectation were met during your stay in our resort. We all look forward to welcoming and serving you again when you next travel to Gili Trawangan. Thanks, Ida Bagus Punia (pony) Director of Sales & Marketing

Dear Sir/Madam, Thank you for your time to write this review and sharing your experience to other guests, we appreciate that. We are happy to read that most of your expectation were met during your stay in our resort. We all look forward to welcoming and serving you again when you next travel to Gili Trawangan. Thanks, Ida Bagus Punia (pony) Director of Sales & Marketing

Dear Fayssal, Thank you for your time to write this review and sharing your experience to other guests, we appreciate that. We are happy to read that almost all your expectation were met during your stay in our resort. We all look forward to welcoming and serving you again when you next travel to Gili Trawangan. Thanks, Ida Bagus Punia (pony) Director of Sales & Marketing

Dear Sir/Madam, Thank you for your time to write this review and sharing your experience to us. We apologize that we could not meet your expectation this time during your stay in our resort. You are right the resort is new but some improvement have been made such as to complete all hot water in every room, complete umbrellas with sun lounge on the beach, some showers and hairdryer have been replaced etc. We believe that most of guest expectation is now met when staying in our resort. We hope that you will give us the opportunity to welcome and serve you again when you next travel to Gili Trawangan. Thanks, Ida Bagus Punia (pony) Director of Sales & Marketing

Dear Sir/Madam, Thank you for your time to write this review and sharing your experience to other guests. We appreciate that !! We are happy to read that almost all your expectations were met during your stay in our resort. In another side, we have to apologize for the problem when you ordered carriage, sometime the carriage driver does not accept to carry more than 2 persons with luggage (depending on number of luggage off course), in fact they could accommodate in one carriage. BUT we will pass this message on to our front office manager to brief again all the front desk staff how to handle this situation. Again, thank you for your comment and we all look forward to welcoming and serving you again when you next visit Gili Trawangan. Thanks, Ida Bagus Punia (pony) Director of Sales & Marketing

Dear Jorge Carlos, Thanks for your time to write this review and sharing your experience to other guests. Appreciate that very much ! We are happy that we can meet your expectation when you stayed in our resort. We all look forward to welcoming you again to our resort when you next travel to Gili Trawangan. Thanks, Ida Bagus Punia (Pony) Director of Sales & Marketing

Dear Lidvar, Thanks for your constructive comments and we appreciate to all of these. First of all we have to apologize for your inconvenience during your stay in our resort. We see that all the comments are valid and agreeable, we are newly open and one of the pools did not work properly and needs maintaining but this has worked and has been operational now. As a new resort, we understand that all our staff need some training but this is also under control right now. There were only a few customers when we newly open but now there is no more issue for the breakfast for our guests as the breakfast is served in a buffet style now. Hope that you will be back and stay in our resort again when you next travel to Gili Trawangan. Thanks, Ida Bagus Punia (pony) Director of Sales & Marketing

Dear Sir/Madam, Thanks for your time to write this constructive comments, we agree that one of the pools was not ready when you stayed in our resort. We do have another pool facing to the ocean which the guests could use when the garden pool was under maintenance. The garden pool is now operational and there is no more issue for this. We apologize for the inconvenience you experienced during your holiday but please give us another opportunity to serve you when you next travel to Gili Trawangan. Thanks, Ida Bagus Punia (Pony) Director of Sales & Marketing