Search Hotels Near Gilbert Stuart Birthplace and Museum, Saunderstown

"When we first checked in and the smell in the lobby was unbearable. It smelled like sewage. The entire first floor was being renovated. That created a lot of noise into the evening. Once we entered our room, the heat was not working properly. We complained to the front desk they said they did not have any other rooms and they sent a technician who did not do anything with the system. The bedside outlets were not working. Sunday morning housekeeping was vacuuming starting before 8 AM. Before 9 AM Sunday morning of the construction crew came back and started banging all over the first floor. We were on the second floor and can hear it loud and clear. We used the gym which had an empty water dispenser. The equipment was filthy. The canister of wipes were dried out so we couldn’t even wipe down the equipment. When we return to our room, our keys no longer worked. An hour after checking in on Saturday, I called Holiday Inn customer service and told them I was not happy with the conditions. They contacted the hotel and told me that the manager would be calling me directly to rectify the situation. I asked when and she said within a few minutes. That was Saturday late afternoon. It’s now Tuesday night, I still haven’t heard from anybody."

"It was a pleasant place to stay. But when they say “upgraded roomsl it means they put in new flooring and painted. The outside of the building is lacking. But staff was very very nice and it was close to the village which is where we wanted to spend our time. Probably won’t stay again."