Gerswalde Trip

I enjoyed my stay, great location, stylish hotel and overall great experience. I’ll be back on my next visit,

Property and room in pristine condition! Shower perfect! Prime location & walked to 5 Broadway shows!

Room could have been much cleaner. Restaurant was very unorganized. I wanted a coffee to go, server realized no one had restocked the to go cups. Wanted to pay with cash, server realized there was no money in cash register. Second day, server didn't know how to make coffee. At dinner, there were only a few things to eat from the whole menu because someone forgot to put in the order for restocking of food. Hotel charged my credit card $130 for no reason on top of the $400 hold for two rooms after arriving. Very disorganized. Wont stay there again. Good location/access to other things.

NYC is expensive so 500 a night is the going rate for a decent hotel. We chose this place because its was close to our daughter’s apartment. Again not bad and 20 minutes walking distance to Penn station. Room is a bit small but well decorated and very clean.

Check in is very simple using the keypads around the property. Warning - sometimes even after putting in your pin it’ll mark it as incorrect and you’ll have to put your pin in multiple times but it will eventually work. You’ll only see staff at 11am cleaning the rooms otherwise you’re on your own. It’s very straight forward and it some ways much easier than I normal hotel. The walls aren’t perfect and the rug could be cleaner but overall cost/return is very good.