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Reviews of Tien Hotel

3 out of 5
Tien Hotel
348, Lebuh Chulia, George Town, George Town, Penang

Reviews

9.0

Wonderful

Rating 10 - Excellent. 56 out of 92 reviews" "
Rating 8 - Good. 29 out of 92 reviews" "
Rating 6 - Okay. 4 out of 92 reviews" "
Rating 4 - Poor. 0 out of 92 reviews" "
Rating 2 - Terrible. 3 out of 92 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

7.2/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Taryna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute little hotel, really clean, and welcoming staff. Situated in a good location. The only downside was it was quite noisy on the street at night. I would definitely recommend staying!
Stayed 1 night in Feb 2024

6/10 Okay

Christine

Travelled with partner
We found this hotel to have charm but the street noise, lack of bathroom door and mediocre cleanliness out weighed the charm. We also booked because we wanted to have a pool to cool off in after seeing the sites but the actual pool size was much smaller than what the photo looked like on line. For the money I think there are better options.
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible location at the heart of George Town. The room is comfortable and clean. The staff are efficient and the hotel itself has some really nice communal spaces. Only downside is that it can be a bit noisy at night but we got used to it after the first night.
Stayed 4 nights in Jan 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Dharul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1) Booked a suite room - defective aircond and apparently many ppl have complained before. 2) staff came back to room to give us second access card, didn’t even knock the door just tagged and open the door. 3) shoes are to be removed, but they make us walk barefoot through dirty areas to the suite room. 4) night staff tried to short change us by charging additional tourist tax of rm 24 although he knows we are locals. We took refund the next morning from the morning staff and only paid rm2. 5) ID of this place is nice but definitely need to improvise on maintenance.
Stayed 1 night in Oct 2023

2/10 Terrible

Jaswinder

Disliked: Amenities
Never stay here
Stayed 1 night in Sep 2023

8/10 Good

Oi Chai

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 3 nights in Jun 2023

8/10 Good

Mohammad Imran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

6/10 Okay

Fong Choh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not have proper lobby at ground level, the reception is at 3rd floor, unfriendly to elderly as need to climb by staircase.
Stayed 3 nights in Apr 2023

8/10 Good

douglas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
yes
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very nice staff
Stayed 1 night in Feb 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice and this was a great place to stay and in a great location. I will defiantly stay again next time I'm in Penang.
Stayed 4 nights in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Tien Hotel
Good location and many cafes and coffeeshops nearby.
Stayed 3 nights in Sep 2022

10/10 Excellent

TT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Penang Food Trip
The staff were fantastic. Location was central to all the heritage Georgetown has to offer. Being located at the busy strip, it can be a bit noisy at times. Overall a very pleasant stay.
Stayed 2 nights in Jul 2019

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay in the heart of Penang!
Great concept of having a shared kitchen and lounge area. As a guest you have the choice to stay in your room or use these areas and meet and mingle with other guests. You can do whatever you prefer! It did mean, more options then your usual room has, like a coffee machine, a fridge, nice relaxing spaces to enjoy, etc. We absolutely loved it!
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel right in the heart of Georgetown with some great street eats and short stroll to Love Lane for the nightlife. Hotel is over 2 levels, no lift so just to get to the first level is a set of stairs for those of you who would find this difficult probably wouldn't like this. Great self serve kitchen on the first level with tea and coffee making facilities and lovely undercover seating area. Second level is a lounging area indoors and outdoor pool, although no shade. Room was great, clean with a nice comfortable bed, block out curtains and double glazing on windows to block out noise, only bad thing is the bathroom is only separated by a curtain which was not sufficient when hubby had a dose of the runs. Staff are fantastic, let you know all the great restaurants in the area. Will be back again.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a boutique hotel located on one of the main streets in Georgetown, Penang. Close to food and sights. Easy to get a Grab and delicious char siew and chicken rice downstairs, just steps away. Raj was super friendly and great to be greeted by. Breakfast was a nice addition too. Only thing with our room is that there seemed to always be so many mosquitos! Couldn’t get rid of them!
Stayed 2 nights in May 2019

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Incredible service, all staff members were really friendly and made sure our stay was as pleasant as possible. We booked a room with a king size bed, and it was really comfortable. Room itself was a bit smaller than expected and had very little storage space, but it was in excellent condition. The breakfast was very good to have, even though you have many options for an early meal around the hotel. On that, you are within walking distance of many of the highlights of George Town, if you can bare the heat.
Stayed 1 night in Apr 2019

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a residential hotel so no reception which can cause issues. Cooked to order breakfast fantastic but they must implement better ordering system
Stayed 6 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I walked past the entrance 5 times before I realised it was there. But when I got in I was pleasantly surprised.
Stayed 1 night in Apr 2019

10/10 Excellent

William J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and simple elegance are their hallmarks. However, noise insulation could be better.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are LOVELY - attentive and welcoming. The location is superb - walking distance from everywhere. Being in the centre of things has its draw backs - Chulia Street is full of bars which are open until 3 am or later so there is some noise but the room is triple glazed and it didn't bother me but it might annoy light sleepers. The decor and fittings are really up to date modern. The bathroom / toilet is perfect EXCEPT only has a curtain between it and the bedroom. Everything else is so well planned that I am sure a sliding solid door could have been installed. The room is small and with limited storage. We had two suitcases anf could really only unpack one. The stairs from the entrance to the accommodation are steep and could be difficult/impossible for anyone with even moderate mobility issues. The pool is about 5m x 2m and so is a plunge pool rather than a swimming pool. There are no steps on the inside of the pool to get out so for someone who did not have sufficient strength getting out would be a struggle. Coffee / Tea facilities are available 24/7 - a nice touch to be able to come in from a sweaty walk around George Town and have a refreshing green tea! The premises are expanding and will soon have 4 more rooms with their own private outdoor terrace seating areas and at street level, the management have just opened a wine shop and adjoining tasting lounge and will be developing two other shop fronts into facilities for the hotel residents.
Stayed 4 nights in Feb 2019

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in great location.
Great location with very friendly and helpful staff. Hotel was well designed and maintained. Could do with a door for the bathroom instead of a curtain. Would recommend and stay again.
Stayed 2 nights in Feb 2019

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time at Tien Hotel
It was very good.They had a simple breakfast and a great coffee machine that made various types of coffee. The roof top pool was clean .The location is also very good.
Stayed 4 nights in Jan 2019

10/10 Excellent

Ling, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at tien hotel. The hotel has a great interior design which was classy and comfortable. We like the premium quality bathing products, heartwarming breakfast and fantastic service crew. Special thanks to Rynald and Lum for good recommendations to good food! We will be back!
Stayed 2 nights in Jan 2019

10/10 Excellent

HoKhongYin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice and cozy stay which made us felt like we were at home. I’ll like to thank especially Rynald, who is very patient in recommending the famous places to visit in Penang to us. He even prepared a birthday surprise for my wife. We truly appreciate his effort for giving us a memorable stay at Tien hotel. We’ll definitely stay here again if we’re to visit Penang.
Stayed 1 night in Dec 2018

10/10 Excellent

Kian Huat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Pleasant stay. Raj was excellent Room was was modern, comfortable Thank you very much.
Stayed 1 night in Nov 2018

8/10 Good

Aaron, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed staying at this hotel. The staff were EXTREMELY helpful and kind. the Room is Clean and Comfortable. only downside was bit noisy.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place for Basic Stay
Did not manage to extend my check-out time due to full house. Had to leave my items at their common area instead of a storage room to hide the luggages. The hotel is not fully renovated as the other half of the area is yet to build. They do not have a proper common toilet for guest to use when they are waiting during check-in or after checking out. Wish they can be fully renovated upon my next visit but definitely will return my stay with them if their room rates remains the same.
Stayed 2 nights in Nov 2018

10/10 Excellent

RX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nicely located along Chulia Street. Rooms are very clean and staff is very friendly and accomodating.
Stayed 2 nights in Oct 2018

8/10 Good

SIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
great location , home style accommodation. Nice nasi lemak breakfast
Stayed 1 night in Oct 2018

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your Best Hideaway Hotel along Lebuh Chulia
Tien is well located on Lebuh Chulia 150m away from Love Lane where much of the Live English music and drinking is at . Comfortably quiet away but within walking distance to the famous 7-11 bus stop for buses 101 , 201-204 , 11 , 104 , 301 and 302 . Download the moovit app for real time bus arrival data . The hotel is a very well conserved and restored shophouse located on the second and third storey of the “Blue” building along Lebuh Chulia . It can be described as a cosy & homey 8 rooms mid to high tier atas hideaway . Has high attention to details , Bose player along the corridor , Samsung 55” curved smart tv in the room , Brabantia bins , Saeco Aulika coffee machine and in-room speciality amenities set . They set a very high image for themselves . Breakfast is small bite size local delicacies like nasi lemak , bee hoon , thosai with mini cupcakes , a range of teas to choose from and a self service coffee machine which is opened 24 hours to make your favourite cup of coffee . Excellent ! Love the interior decor and the in-room designs and space layout and electrical switches . Bathroom area is also great .. Could be the Best hotel along Lebuh Chulia for my taste .
Stayed 4 nights in Oct 2018

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great place, quirky decor which we really liked and very hospitable staff! Breakfast was simple but great coffee!
Stayed 3 nights in Sep 2018

10/10 Excellent

Kok tiong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and location
Very nice stay at hotel. Receptionist was great. Location of hotel is also good. Just 2 points to take note: Front desk is not 24hours so do inform them if u are arriving late at night. There is a flight of stairs to climb so not so convenient for elderly. Other than these it's great hotel.
Stayed 4 nights in Sep 2018

6/10 Okay

Lin, PJ

Hotel location is very good just right on Chulia Street with lots of street food around the area . The hotel is clean and the manager Vivienne is very helpful and friendly . However the rooms are very small . At night we could hear the karaoke till very late and the Azan call of two mosques can be heard early in the morning .
Stayed 1 night in Sep 2018

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall okay . Suitable for holiday not business
It’s a herritage shoplot hotel located conveniently at Chulia Street which is a tourist spot. Suitable for holiday but not business trip. The big pool on the picture was only a very small pool !!! More of like a display only . Limited choice of breakfast tho . Overall it was an okay stay .
Stayed 2 nights in Aug 2018
Response from The Management of Tien Hotel Residence on 19 Aug 2018
Dear Danny, Thank you for sharing your experience staying with us. The location undeniably is our major advantage. Due to some limitation we faced and the regulation we faced, the pool is more to a plunge pool and as added facilities for our patron to enjoy. The breakfast is a continental breakfast and it is compliment to our valued patron. We will definitely improve from time to time. Thank you for bring this to our attention. We look forward to welcome you again to serve you better. Best regards, Tien Management

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was amazing - right smack in the middle of Georgetown and perfect for first-timers in Penang (like us), the place was super clean and furnishings were top notch. The only minus is that it gets really noisy at night when you're trying to go to bed - but this is by no fault of the hotel as it's in a shophouse and in an area with nightlife...and it's right by the main road.
Stayed 2 nights in Jul 2018
Response from The Management of Tien Hotel Residence on 2 Aug 2018
Dear Debbie, Thank you for your warm writings about your experience here at Tien Hotel Residence. Our team has put the cleanliness as the utmost priority to ensure you will have a pleasurable experience. Thank you for your understanding regarding the noise issues at night. Given the central location we had to face this issue. However, we had taken extra measures by installing double glazed window and thick curtain to minimize the sound penetration. We look forward to welcome you again. Best regards, Tien Management

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities, room comfort
Overall great, but can be improved.
The staff were generally friendly, however there is no designated staff in sight during night time. Understand that this is more of a boutique, but would be good to give guests instructions on how to contact someone. I had to facebook message the hotel page to order a glass of wine. The bed sheet and pillow cases were a bit stained. But bed and pillows were generally quite comfortable. Overall, I would stay here again given the fantastic central location and the aesthetics of it.
Stayed 1 night in Jul 2018
Response from The Management of Tien Hotel Residence on 2 Aug 2018
Dear Nicholas, Thank you for your reviews. We are truly sorry for the shortcomings of your stay with us. Our team will be vigilant in future. We look forward to welcome you again. Best regards, Tien Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little boutique hotel in the centre of Georgetown. Small rooms but great amenities and good common space to chill out upstairs. Staff very helpful and friendly.
Stayed 1 night in Jul 2018
Response from The Management of Tien Hotel Residence on 25 Jul 2018
Dear Sir / Madam, Thank you very much for your warm writing about your experience. We are glad to know that you had a good time at the common space in our hotel facilities. We look forward to welcome you again in the future. Best regards, Tien Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from The Management of Tien Hotel Residence on 20 Jul 2018
Thank you for choosing Tien as your preferred accommodation. We look forward to welcome you again. Best regards, Tien Management

10/10 Excellent

Olivia, melbourne australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful modern hotel
We had a great experience at tien, so central to the best parts of Georgetown. The staff were so helpful and so nice. I would definitely go back again
Stayed 2 nights in Jul 2018
Response from The Management of Tien Hotel Residence on 19 Jul 2018
Dear Olivia, Thank you very much for choosing Tien as your preferred accommodation. Indeed, it was a great pleasure knowing you had a good experience staying with us. We look forward to welcome you in the near future. Best regards, Tien Management

8/10 Good

Gezz, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of Georgetown!
My experience was fantastic, i really fell in love with the hotel and with Penang!
Stayed 7 nights in Jun 2018
Response from The Management of Tien Hotel Residence on 19 Jul 2018
Thank you very much for the beautiful writing about your experience at Tien Hotel. We will certainly noted about the issues you facing with the toilet. The location of the hotel is strategic and conveniently located in the center of Georgetown. We look forward to welcome you again.

10/10 Excellent

gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tardis like wonderful little hotel. Highly Recomme
I loved this place. Small but perfectly formed. There is a small street door but inside it’s like the Tardis in a modern style with simple lines but design details too. The staff were super friendly, the location great for Greorgrtown sightseeing. I felt very comfortable and secure.
Stayed 1 night in May 2018

10/10 Excellent

Zhi Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and nice place to stay
The place was amazing with great ambience and nice and clean rooms. The staff were very friendly and gave good advice for places to visit and good food to eat. The only downside was the weekend crowd and music at the bars nearby which can be heard in the room, but they do provide earplugs for the guests in the room.