Deluxe Studio Twin | Balcony view
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Reviews of Rainbow Paradise Beach Resort

4 out of 5
Rainbow Paradise Beach Resort
527, Jalan Tanjung Bungah, George Town, Penang

Reviews

7.4

Good

Rating 10 - Excellent. 190 out of 890 reviews" "
Rating 8 - Good. 373 out of 890 reviews" "
Rating 6 - Okay. 228 out of 890 reviews" "
Rating 4 - Poor. 60 out of 890 reviews" "
Rating 2 - Terrible. 39 out of 890 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Susan Carol

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We were very aware that the property is needing a refurbishment and this is reflected in the price. We rarely bothered with breakfast as the quality was not overly good, but again we knew that. The pool is beautiful and the pool and groundsmen pretty good when not arguing with private apartment guests over sun beds (apparently they are not allowed to use). No complaints about the cleanliness and the location is perfect for exploring the island. Right up until the last day we would have considered returning. However, the incompetence and rudeness of reception staff put that very firmly out of our minds. On Friday evening I approached reception to enquire about a late check out on Sunday. A very pleasant member of staff advised me that there was no need to pay for an extension as this was free to longer term guests (2 weeks). We were very happy with this. On Saturday I returned again to reception just to confirm our departure time. We were advised that no such request had been made. And, to be honest were spoken to quite badly, although eventually the staff member did begrudgingly confirm. Today, whilst I was leisurely soaking in the bath, there was a hard angry banging on the door. My husband answered and was faced with another member of reception staff and ‘security’ demanding to know why we hadn’t check out. I felt like a criminal and we decided to get out as early as possible, leaving for the airport 5 hours before required. Won’t be back
Stayed 14 nights in Mar 2024

4/10 Poor

James

Stayed 2 nights in Dec 2023

6/10 Okay

swee a

Travelled with partner
Disliked: Amenities, property conditions & facilities
We don't feel safe at this property . Anyone can use the elevator and even general public can use the pool . Lots of water everywhere on the floor at the corridor leading to the elevator . In afternoon, you see a lot of families from outside come to use the pool- those people are general public . The whole place is dated, it needs a makeover badly .
Stayed 6 nights in Feb 2023

2/10 Terrible

Qin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is run down,not maintained,carpets in all hallways etc smell of dampness/mildue PLEASE repair the facility..we had to leave the same night due my wife asthma..
Stayed 15 nights in Sep 2022

10/10 Excellent

Mohammad Zuhairi

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

4/10 Poor

Peter

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room provided had a damage in the main door which posed a security concern, hence my room was changed after a day. The new room provided had the safe locker in a locked condition. Although it was a simple fix for security, it took a day to unlock it. Wifi signal in the room was very bad. The water was not hot, it was barely warm. I checked out a day earlier than planned, the hotel refused to provide a checkout acknowledgement. I had to interact with several people at the reception, only one lady was helpful. Name available if needed.
Stayed 5 nights in Aug 2022

8/10 Good

Raymond

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
This was the the ninth time I have stayed at Paradise, but the first since 2012. In many respects it has changed but the it wold be unfair to be too harsh as the pandemic will have had a significant affect, which is probably the reason the poolside bar is no longer open and many shops have closed. It was disappointing not to be able to buy snack food and a beer at lunchtime but there are many shops and restaurants within easy walking distance. In previous years we travelled in the European winter months and the hotel was catering for the European market, this no longer seems to be the case and standards have changed. On balance I would continue to stay at Rainbow but I feel that if you are looking for a beach side hotel up to European standards you may be disappointed. For example, they only had six (uncomfortable) sun loungers and they were the same ones that they had in 2003 - all others are in need of repair. There is also limited seating around the pool. They need to work to improve the offering. One positive change is the introduction of Laguna Bay beach bar on site in the evenings which gave the place some atmosphere.
Stayed 12 nights in Jul 2022

8/10 Good

KRISHNA MOHAN SHARMA

Travelled with family
Liked: Cleanliness, staff & service
staff are friendly , need to improve the dining , breakfast varieties, sight seeing transport
Stayed 3 nights in Jun 2022

2/10 Terrible

Suhaidi

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Choy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor breakfast and room condition below expectatio
Poor breakfast, very limited variety, only nasi lemak, fried noddles, bread. Dont have fruit, eggs station etc. My room got interfloor leaking problem and shower not working well. Got 1 day no room make up out of my 3 days stay. Not going to stay this place again for my future trip to penang.
Stayed 3 nights in May 2022

10/10 Excellent

NOR AZRI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

NAGENDRA RAO

Stayed 2 nights in Feb 2022

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Need a main light on living room, water heater not hot in the morning, others is OK
Stayed 1 night in Feb 2022

8/10 Good

Gerick

Stayed 1 night in Jan 2022

8/10 Good

NOR AZRI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

Mahamad Nasir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Sharifah

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2022

2/10 Terrible

Rachel

Stayed 1 night in Dec 2021

2/10 Terrible

siti mariam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD HOLIDAY FOR WAITING BREAKFAST!!!!!!
Sop yang mengganggu percutian.sakit hati betul..masa check in customers servis bagitahu breakfast dihantar ke bilik dari jam 8 hgga 10 pagi..tggu punya tggu 930 xsampai2 lagi..call kata nak hantar hgga 1030 xsmpai2..anak2 siap nak turun pantai dan kolam smngat lastly turun jgk oder food panda..lapaq gilaaa...geramnyaa hati apa pon xboleh buat jam 1 checkout bagitahu kt kaunter minx maaf pon x, kata depa dah gtaw restoren la apa..siap kata boleh lewatkan checkout hga jam 3..sudahlaaaaa!!!!
Stayed 1 night in Dec 2021

6/10 Okay

Syamsul rimzan

Travelled with family
Disliked: Property conditions & facilities
Not as good as before
Old hotel.ask maintenance to look my tv need to wait 5 hours only two channel can watch from original they claim 8 channel.front door lock mulfunction ask maintenance the next day only turn out.around pool need to maintain for cleanness.
Stayed 2 nights in Dec 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay for my family. Swimming pool is not cleaned. Food also not satisfying.
Stayed 1 night in Nov 2021

10/10 Excellent

Muhd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

sharmela

Liked: Cleanliness, staff & service, room comfort
Stay with my love
It was good..
Stayed 2 nights in Mar 2020
Response from Mr Gulab Mahatam Rai on 26 Mar 2020
Dear Valued Guest, Thank You for your feedback. We appreciate you taking the time to write us a review. Thank You for choosing to stay with Rainbow Paradise and we hope to see you again the in the near future. Best Regards

8/10 Good

Natalia

Stayed 1 night in Mar 2020

8/10 Good

Cheah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Mr Gulab Mahatam Rai - General Manager on 19 Mar 2020
Dear Guest, Many thanks for your feedback . Once again on behalf of the Management of Rainbow Paradise, we sincerely hope you had a pleasant stay here with us. Warm Regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Old Hotel not renovated
Carpet is stained and furniture old. But good view from room and nice beach
Stayed 2 nights in Feb 2020
Response from Mr Gulab Mahatam Rai - General Manager on 19 Mar 2020
Dear Guest, We assure you that your feedback will be swiftly handled and looked into in a strict and serious manner. We take full responsibility for the unpleasant experience and we are looking to start a phase by phase refurbishment exercise in the nearest future. We understand your disappointment, and apologize for any inconvenience that this may have caused you. Thank you again for bringing this issue to our attention—please don’t hesitate to contact with any further concerns. Once again on behalf of the Management of Rainbow Paradise, we sincerely regret the inconvenience service deficiency. Warm Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from The Management - Rainbow Paradise Beach Resort on 10 Feb 2020
Dear Valued Guest, Many thanks for your review and feedback, we hope you had a pleasant stay here with us. We hope to welcome you here again the near future. Thank You Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from The Management - Rainbow Paradise Beach Resort on 10 Feb 2020
Dear Valued Guest, Many thanks for your review and feedback, we hope you had a pleasant stay here with us. We hope to welcome you here again the near future. Thank You Best Regards

10/10 Excellent

Mkm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good will come back again
Stayed 1 night in Feb 2020
Response from TC Foo on 10 Feb 2020
Thank you for staying with us we hope to see you again soon.

6/10 Okay

Verified traveller

Obviously staff were looking for tips all the time
Stayed 9 nights in Jan 2020
Response from General Manager on 27 Jan 2020
Dear Guest Greetings from Rainbow Paradise Beach Resort, We would like to apologize for the inconvenience you encountered in your accommodation during your stay. We would like to request your kind assistance if its possible to further elaborate on your review and comments, so we can further investigate accordingly. We assure you that your feedback will be swiftly handled and looked into in a strict and serious manner. We apologize for any inconvenience that this may have caused you. Thank you again for bringing this issue to our attention—please don’t hesitate to contact with any further concerns. Warm Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The Management - Rainbow Paradise Beach Resort on 10 Feb 2020
Dear Valued Guest, Many thanks for your review and feedback, we hope you had a pleasant stay here with us. We hope to welcome you here again the near future. Thank You Best Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome pool! Right on the beach! Recommend. We had a great stay.
Stayed 7 nights in Dec 2019
Response from Mr Gulab Mahatam Rai - General Manager on 9 Jan 2020
Dear Valued Guest, Many thanks for your kind feedback. We are glad to know that you had a pleasant stay here with us. We hope to welcome you again in the near future. Thank You

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great beach family stay
Great hotel for the price. My family and I enjoyed everything about our stay here except the breakfast. Here are the positives: nice pool and beach area, pleasant and hlepful staff, and a spacious room. Two suggestions are to improve the taste of the breakfast and offer kitchen accessories for the kitchen and dining area. We would stay here again for sure. Our daughter enjoyed roaming and playing around the hotel area.
Stayed 4 nights in Dec 2019
Response from Mr Gulab Mahatam Rai - General Manager on 9 Jan 2020
Dear Valued Guest, Many thanks for your kind feedback. We've noted on your points as mentioned We are glad to know that you had a pleasant stay here with us. We hope to welcome you again in the near future. Thank You

10/10 Excellent

roslan, arau

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near beach.large room.delicious poridges
Stayed 2 nights in Dec 2019
Response from Mr Gulab Mahatam Rai - General Manager on 9 Jan 2020
Dear Valued Guest, Many thanks for your kind feedback. We are glad to know that you had a pleasant stay here with us. We hope to welcome you again in the near future. Thank You

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Great in parts.
The hotel is a nice stay, but is showing signs of age. The staff are helpful and friendly and make up for a lot of deficiencies. The breakfast is good. The wifi not so good. The hotel is in a good position in Tanjung Bungah with some nice restaurants within walking distance. Beware of weekends when all the locals converge and the lifts and services become near impossible. Stay Monday to Friday and there are few problems.
The hotel pool.
The hotel from the beach.
The beach
Stayed 5 nights in Dec 2019
Response from Mr Gulab Mahatam Rai - General Manager on 9 Jan 2020
Dear Valued Guest, Many thanks for your kind feedback. We've noted your points as mentioned accordingly. We are glad to know that you had a pleasant stay here with us. We hope to welcome you again in the near future. Thank You

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2019
Response from Mr Gulab Mahatam Rai - General Manager on 3 Jan 2020
Dear Valued Guest, Thank You for your feedback, we hope that you had a pleasant stay with us

4/10 Poor

Juny hartini

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
frustrated
booking of total 10 room. property never reply massage via hotels.com. bfast is good. bangla/nepal cleaner is suck! slow check in and check out, but very helpful.
Stayed 1 night in Dec 2019
Response from Mr Gulab Mahatam Rai - General Manager on 23 Dec 2019
Dear Valued Guest, Greetings from Rainbow Paradise Beach Resort, We would like to apologize for the inconvenience you encountered in your accommodation during your last stay through Hotels.com Our hotel is known for its quality of service to all valued our guests, unfortunately during your visit here you had faced some service deficiencies due to some miss-communication via Hotels.com We assure you that your feedback will be swiftly handled and looked into in a strict and serious manner. We take full responsibility for the unpleasant experience and we guarantee that such incidents will not occur in the near future. We understand your disappointment, and apologize for any inconvenience that this may have caused you. Thank you again for bringing this issue to our attention—please don’t hesitate to contact with any further concerns. Once again on behalf of the Management of Rainbow Paradise, we sincerely regret the inconvenience service deficiency.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Mr Gulab Mahatam Rai on 18 Dec 2019
Dear Guest, Thank You for submitting a review for your stay at Rainbow Paradise Beach Resort. We hope you had a pleasant stay with us. Thank You

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Mr Gulab Mahatam Rai on 9 Dec 2019
Dear Valued Guest, Thank You for clicking to review our property, however we're not able to view your full review, nonetheless we hope that you had and enjoyable and pleasant stay here with us at Rainbow Paradise Beach Resort. Thank You Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Near to beach. Swimming pool to small for accomodate lot of guest at one time and also parking not enough
Stayed 3 nights in Nov 2019
Response from Mr Gulab Mahatam Rai - General Manager on 4 Dec 2019
Dear Valued Guest, Many thanks for your review, we've noted on your feedback and we will try to manage the issue however possible. Thank You Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view so much.. 🌟 🌟 🌟 🌟🌟
Stayed 1 night in Nov 2019
Response from Mr Gulab Mahatam Rai - General Manager on 4 Dec 2019
Dear Valued Guest, Thank You for your feedback Thank You Regards

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Mr Gulab Rai on 26 Nov 2019
Dear Guest, Thank You for your click on the feedback. We appreciate and value your feedback Mr Gulab Mahatam Rai General Manager

8/10 Good

RXZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very spacious. Got extra sinc for washing plate n baby bottle. the view is very nice..
Stayed 1 night in Nov 2019
Response from Mr Gulab Mahatam Rai - General Manager on 4 Dec 2019
Dear Valued Guest, Many thanks for your feedback. We appreciate your kind words. Thank You Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Reservation Department on 13 Nov 2019
Dear Guest, Greetings from Rainbow Paradise Beach Resort, Thank you for your feedback Warm Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If is a Nice place to spent your vacation. Big clean room, staf is friendly.. and helpfull. It could happend that there is a special national hollyday, many people come to thuis hotel. The hotel is very busy many guest having breakfast at one time. There is nog enought tables for having your breakfast. If you came littlebit late, the breakfast is allmost finished .
Stayed 3 nights in Oct 2019
Response from Brian Norris on 4 Nov 2019
Dear Valued Guest, Greetings from Rainbow Paradise Beach Resort, Firstly we would like to apologize for the inconvenience you encountered in your accommodation during your stay here. We assure you that your feedback will be swiftly handled and looked into in a strict and serious manner. We take full responsibility for the unpleasant experience during breakfast hours and we guarantee that such incidents will not occur in the near future. We understand your disappointment, and apologize for any inconvenience that this may have caused you. Thank you again for bringing this issue to our attention—please don’t hesitate to contact with any further concerns. Once again on behalf of the Management of Rainbow Paradise, we sincerely regret the inconvenience service deficiency. Warm Regards, Rainbow Paradise Beach Resort

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cosy room, nice breakfast, gym can add some more equipment and put the towel and drinks
Stayed 1 night in Oct 2019
Response from TC Foo on 15 Oct 2019
Noted, your suggestion thank you.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and the staff was amazing. However, the beds were not very comfortable. They were very hard.
Stayed 4 nights in Oct 2019
Response from Reservation Department on 14 Oct 2019
Dear Valued Guest, Thank you for submitting a review regarding your stay! We are glad that we were able accommodate you at Rainbow Paradise Beach Resort. We hope that you will consider staying with us again on your next trip!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Reservation Department on 9 Oct 2019
Dear Guest, Thank You for staying with us at Rainbow Paradise Beach Resort. We look forward to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and comes with a balcony with a terrific sea view. Sumptuous buffet breakfast too. Best of all, we got a free upgrade to a family suite!
Stayed 3 nights in Sep 2019
Response from Reservation Department on 17 Sept 2019
Dear Guest, Thank You, We value your feedback. We are glad that you had a great stay here with us. We hope to welcome you to stay with us again in the near future. Thank You Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the most wonderful location right on Tanjung Bungah beach, however the sea is not recommended for swimming due to the jellyfish. There is a lovely swimming pool, and surrounding area is perfect for sunbathing.
Stayed 20 nights in Aug 2019
Response from Reservation Department on 17 Sept 2019
Dear Guest, Greetings from Rainbow Paradise Beach Resort, Firstly we would like to apologize for the inconvenience you experienced during your last stay through Expedia. We understand your disappointment, and apologize for any inconvenience that this may have caused you. Thank you again for bringing this issue to our attention—please don’t hesitate to contact with any further concerns. Once again on behalf of the Management of Rainbow Paradise, we sincerely regret the inconvenience caused to you during your stay here.