Genos Hotels from ₹4,657

"We arrived two days late and they would not refund us or allow us to stay in available rooms "

"Elevator didn’t work to my first floor. Had to use a smelly and dirty stairway during the whole stay. 5pm check in time is really something that puts me in a bad mood right away !!"

"I think cleaners forgotten to clean up and change towels for the room given. But owner at reception was very kind and helpful and spoke very good English. Place is nice with good scenery and nice amenities "

"We were looking for a place to stay close to Arreau. This place is not. It is, however, in a very beautiful area, very beautiful, small, medieval town. Beware of Google maps though. Google had us in quite the tiny road predicament while only 100m from the hotel. It's a quaint little home with maybe 4 rooms. The closest restaurant was also maybe 10km away in a little hill town with a huge catherderal. "

"Great place for a quick night. "

"Great hotel"

"Excellent setting - stunning views all around the apartments! Lovely big spacious 2 bedroom apartment - only downside was no air con during a heatwave! Had to ask to borrow 2 fans which didn’t really do much. Couldn’t leave the windows opened as we tried one night and got bitten to death by mosquitos!! Was unbearably hot but understand the apartments were built for the snow season! Otherwise, excellent accommodation in a beautiful setting. "

"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful. By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available. After reaching the hotel, we arrived only to find out our room had been given away. No notice, no explanation, and no effort to make things right. There is no person attending the “reception desk” – this is not a hotel. To make matters worse, when we tried to call the company’s central reservations line, they said that they "don’t speak English” and hung up on us. Unacceptable behavior from any hospitality provider, let alone in the tourism industry. This experience was not only a major disruption to our trip, but also a glaring example of how not to treat guests. We strongly advise others to think twice before booking with this property or company. There are better options for real hotels directly across the street."