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Reviews of Le Nuvole Residenza d'epoca

3 out of 5
Le Nuvole Residenza d'epoca
Piazza delle Vigne, 6, Genoa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 133 out of 198 reviews" "
Rating 8 - Good. 53 out of 198 reviews" "
Rating 6 - Okay. 6 out of 198 reviews" "
Rating 4 - Poor. 4 out of 198 reviews" "
Rating 2 - Terrible. 2 out of 198 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building tastefully done up with a lot of flair. My bed was up some stairs from a lovely sitting area and all in a wonderful high ceilinged room with large window. Delicious breakfast across the way in sister hotel Palazzo Grillo. Staff went to huge trouble to make stay comfortable, booked a restaurant and then communicated with me via What's App. Overall excellent for both comfort and service. On a week's trip to Italy, this was by far the most comfortable bed.
Stayed 1 night in May 2024
Response from hln on 15 May 2024
Dear Laura, thank you for leaving us suck a beautiful feedback full of compliments! we're glad you were pleased with your room, the hotel's building and it's structure. we're very happy you enjoyed the breakfast in Palazzo Grillo and thank you again for acknowledging the service provided by the staff.we look forward to welcoming you back for another relaxing trip! The staff.

10/10 Excellent

Duncan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific hotel in a restored apartment block in the maze of alleyways in central historic Genoa. Location is perfect as only a few minutes walk from San Lorenzo cathedral, Piazza de Ferrari, the waterfront, etc. Friendly professional service from all staff. The breakfast is super, very sumptuous. It would have been useful to have a safe in the room. Hot water in the shower took a while to get going. Probably not suitable for anyone with mobility issues as the breakfast is on the fifth floor which is accessed via stairs only.
Stayed 4 nights in Mar 2024

4/10 Poor

Hiroko

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

RANDALL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from hpg on 9 Dec 2023
Thank you!

10/10 Excellent

lucille

Stayed 2 nights in Oct 2023
Response from hln on 9 Dec 2023
Thank you for the perfect 10 Lucille!Until next time! Best wishes

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A two night stay in this centrally located, contemporary, minimalist hotel housed in a beautiful Palazzo. Very clean and comfortable, stylishly furnished, excellent service on the reception desk
Stayed 2 nights in Sep 2023

10/10 Excellent

marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were incredibly helpful at the front desk! Very beautiful hotel
Stayed 2 nights in Sep 2023

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay in Genova
The design was very stylish. Perfect for a stay in Genova.
Stayed 1 night in Sep 2023
Response from HPG on 17 Sept 2023
Thank you Mr. Philip and see you again soon!Best wishes from all the staff

8/10 Good

Viki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually room was lovely, staff were welcoming and friendly. However overpriced for location. Far walk from the train station via several narrow alleys where you see many working ladies day and night. Not great when walking back to your apartment with your family. This was a very last minute booking for us as there were no other family rooms available therefore did not research the location prior.
Stayed 2 nights in Sep 2023
Response from hpg on 17 Sept 2023
Dear Viki,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room lovely and that our staff provided you with a warm and friendly welcome. Regarding the pricing during your visit, it's important to note that pricing can vary based on the season and demand for accommodations. In high seasons or during peak periods, such as holidays or special events, prices tend to rise across the hospitality industry. We regret that you experienced discomfort while walking back to your apartment with your family. The narrow alleys you mentioned are part of the historical charm of our neighborhood, but we understand that they may not be to everyone's liking. We have had many guests with children in the past and the location is well appreciated because of the vicinity from all attractions.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,The Staff

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Staff Hotel Le Nuvole on 13 Aug 2023
Dear Anna, Thank you very much for your review.We are pleased to note that you enjoyed your stay and that you were satisfied with most of the services offered.We hope to have you back as our guest soon.Best regards

8/10 Good

chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful They really need signage to the hotel and at the hotel.
Stayed 1 night in Jun 2023
Response from Staff Hotel Le Nuvole on 13 Aug 2023
Dear Chris,Thank you for taking the time to leave us this comment.We are pleased to know that he enjoyed his stay and that he was satisfied with the availability and professionalism of our staff.We are sorry that he encountered some problems with the signage, sadly we know that most of the time this can be a big problem. The narrow streets of Genoa are treacherous enough to walk around especially for those coming from outside the city and Google Maps does not seem to want to cooperate when you are inside the historic center.our staff is always available to provide you with all the necessary information on how to get around here in Genoa. We hope to have you back as our guest soonBest regards

10/10 Excellent

Andrius, Riverview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

guy

Stayed 1 night in Nov 2022

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Staff Palazzo Grillo on 20 Nov 2022
Dear Kim, thank you for choosing us! We're very happy that you enjoyed our structure and its services :) hope to host you again soonKind regardsHotel Le Nuvole

8/10 Good

Kendall

Stayed 2 nights in Sep 2022

8/10 Good

omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room.
Just fabulous. One issue was the parking. Off site and a little far to walk with children.
Stayed 1 night in Aug 2022
Response from Reception Staff on 15 Sept 2022
Thanks Omar for your feedback!Hoping to hosting you in next future

8/10 Good

Vicente del

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place but location is not for everyone.
Very interesting hotel that occupies a historic palazzo and part of an old residential building across a small piazza. Location is very central but sketchy and very hard to get in and out, or even to find since old Genoa is a maze. We were three and our room was small with two beds and a mezzanine with two more beds as the floor to ceiling height is huge as in all old buildings. Nice modern touches made it cozy. There was practically to place to leave your clothes (only hangers no wardrobe or drawers), the air conditioner (a split unit) was noisy and ineffective for the mezzanine since cool air stays low and hot air is lighter. There were no hangers in the bathroom either so nowhere to hang the clothes you will be using. But we were happy with our stay and the staff was very nice and helpful.
Ceiling of hotel lobby
View from our room
Stayed 1 night in Jun 2022
Response from HPG on 13 Aug 2022
Thank you for your feedback! We hope to welcome you here again soon! Best wishes

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but have to park like 5-7 minutes away walking. However would definitely recommend this place great location for walking around Genova and the staff was extremely friendly and helpful. Made the visit even better.
Stayed 1 night in Mar 2022
Response from hln on 23 Mar 2022
Good day James! Thank you for your kind review and for staying with us at Le Nuvole. We are glad that you appreciated the staff and the location of our hotel in particular. We are hoping to hosting you here again soon! Many thanks and best wishes Le Nuvole staff

8/10 Good

Ismael F

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and confortable
The location of the hotel is close to the main Genoa’s attractions. This is also part of Genoa’s red district but it is not an issue at all. The rooms are confortable and quiet. It is classic style is enticing. The staff is very kind and helpful. Great stay!
Stayed 2 nights in Sep 2021
Response from HLN on 19 Oct 2021
Thank you for your feedback! Hoping to hosting you here again next time! Best wishes from the Staff

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2020
Response from HLN on 17 Nov 2020
Thank you for your review! We look forward to seeing you at Le Nuvole again soon! Best wishes from the staff

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is awesome. It is on the 4th floor of a 15th century palazzo. The hotel floor is beautifully renovated, very modern and classy. Our room had 20' high ceilings and overlooked the Santa Maria delle Vigne cathedral. An incredibly cool space. We also really enjoyed using the beautiful second-floor lounge of the sister hotel the Palazzo Grillo.
Stayed 2 nights in Sep 2019
Response from HLN on 29 Sept 2019
Thank you so much! Hoping to seeing you here again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely annexe to the Hotel Grillo next door. On 4th floor of a restored palazzo in a tiny square in the old part of Genoa. Modernised beautifully, comfortable rooms, Communal area with complimentary tea, coffee, and cold still or sparkling water always available. Reception and breakfast are at the Hotel Grillo. Buffet breakfast on the roof terrace of the hotel is fantastic, with a wide choice including homemade bread and pastries.. Staff at Hotel Grillo were always friendly and helpful. Within easy walking distance of the sights.I would recommend wholeheartedly.
Stayed 4 nights in Aug 2019
Response from hln on 17 Sept 2019
Thank you so much for the compliments! See you again soon! Best wishes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2019
Response from hln on 17 Sept 2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from hln on 17 Sept 2019
Thank you!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Fantastic room. Quiet. Staff very helpful.
Stayed 1 night in Aug 2019
Response from Alfonso on 18 Aug 2019
Dear guest, we're very happy that you enjoyed and appreciated the time spent with us Hope to have you another time as our guest. We wish you a nice day bEST regards. Alfonso

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property, made this a very unique place to stay! It was a surprise!
Stayed 1 night in Jul 2019
Response from HOG on 19 Jul 2019
Thank you so much!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous rooms, stylish decor, amazing location, best hotel I’ve atayed at in years (and i travel A LOT for both work and pleasure). Certainly the best value for money ever
Stayed 1 night in Jul 2019
Response from hln on 15 Jul 2019
Thank you so much for your compliments! We are very happy that Hotel Le Nuvole is the best hotel for you :) We look forward to seeing you here again soon! Warm regards from all the staff

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from hpg on 18 Jun 2019
Grazie Martin!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely touches to make your stay more comfortable eg casual shared living area with tea, coffee and fresh biscuits and cakes. Excellent breakfasts.
Stayed 2 nights in Jun 2019
Response from hln on 16 Jun 2019
Hi Susan! Thank you for your kind feedback. We are happy that you appreciated your stay with us at Le Nuvole! Visit us again soon! Best wishes

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated. Spotlessly clean. The beds were comfortable. The buffet breakfast was amazing. So much choice
Stayed 3 nights in May 2019
Response from HPG on 15 May 2019
Thank you! Visit us again soon! Best wsihes from the staff

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the shared lounges available for guests. There areas are in beautiful settings and really lovely relaxing spaces.
Stayed 1 night in Apr 2019
Response from hln on 28 Apr 2019
Thank you for appreciating the hotel! We hope to see you again soon! Best wishes from the staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Mar 2019
Response from hln on 29 Apr 2019
Grazie mille e speriamo di accoglierla nuovamente presto!

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, I think the could work on the breakfast if you stay in other hotel in the area you see they need work in the breakfast!
Stayed 1 night in Jan 2019
Response from hln on 3 Mar 2019
Good day Thank you for letting us know your experience with us at Hotel Le Nuvole! Our client's opinions are very important to us in order to improve our services and meet our guest's expectations and needs. Please feel free to contact us for suggestions. Hoping to seeing you again soon and best wishes!

8/10 Good

K, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Charming Hotel
We had difficulty finding the hotel after our taxi driver did not want to drive to the suggested square near the location. With this being the first time in Genoa the numerous, narrow streets were confusing and we made some wrong turns. Overall it was worth the trek. Reception and breakfast at 4 star sister hotel next door. Rooms are on the 4th floor using a small, funky elevator. We had a junior suite view room overlooking the square and a small, beautiful church, 1960's décor in restored classical building. Large modern bathroom with large tub and separate shower. Complementary (instant) coffee and chilled water in common area. Good breakfast. No English TV channels.
Stayed 4 nights in Sep 2018
Response from Alfonso on 27 Oct 2018
Dear guest, thanks for your reviews, We're happy about your comment and we like the fact that you appreciate our services and breakfast. We 'll try to improve the other aspects. Hoping to haveyou here next time, Best Regards. Alfonso

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice bed and amazing breakfast. Very difficult location and expensive parking far away from the hotel. It is located in the historic center so it is not accessible by car and tricky to locate on foot.
Stayed 1 night in Oct 2018
Response from hln on 6 Oct 2018
Hello! Thank you for your review. We are hapy that you appreciated the breakfast particularly. We are sorry that you had troubles on findng us. We understand that Genoa is quite complicated as a city. We hope to welcome you here again soon! Best regards from all the staff

8/10 Good

lynn, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable well placed hotel
We were greeted warmly and helped a great deal with local information that was directly pertinent to us. Room was very warm and air conditioning sufficient for main living area but as bed was in an upper mezzanine area, oppressively warm and impossible to get cool enough - room consistently showed temperature in upper 20's. Bed exceptionally comfortable, good quality bedding and sheets changed every day. Towels changed as needed. Hot water was very slow in the middle of the night when we needed to shower because of the overheated bed area but otherwise fine and easily controlled.. Breakfast very good range and quality and staff continuously replenishing food and clearing away. All staff friendly and helpful throughout.
Stayed 4 nights in Sep 2018
Response from hln on 29 Sept 2018
Thank you so much Lynn for your beautiful feedback. We are happy that you had a nice stay with us at Hotel Le Nuvole. See you again in the future! Best regards from the staff

10/10 Excellent

Roger, Adelaide, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint Hotel in the old part of Genoa
Our room overlooked a cathedral and piazza. It is in an old building with very high ceilings but very modern interior with a large well appointed bathroom.
Stayed 3 nights in Sep 2018
Response from hln on 25 Sept 2018
Thank you Roger for your feedback! Hoping to seeing you again on your next visit! Best wishes from the staff

10/10 Excellent

pri, manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel in the old town. We got a little lost on way from station and the streets were a little gritty but once we got bearings all fine. Just need to be aware. Really recommend hotel. Great breakfast helpful staff and on a quiet square with a perfect cafe to have a drink. Also the tourist office tour worth doing as includes entrance to museums and interesting.
Stayed 2 nights in Aug 2018
Response from hln on 30 Aug 2018
Hello Pri! Thank you so much for the time you dedicated on writing us your feedback. We are happy that you appreciated the hotel and our services. Looking forward to seeing you here again soon! Best wishes

10/10 Excellent

Jayne, Wales, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historic building & Stylishly Modern.
A beautifully renovated building with frescoed ceilings, old marble stairways and cherubs but fused tastefully with stylish modern touches and contemporary deco. It’s on a small quiet square in a pedestrian zoned area so it’s very peaceful. We had a scenic view of the church dome and tower through our window, I recommend you visit this church as it has lovely ornate ceilings and is free to go inside. Breakfasts were superb, freshly squeezed orange juice and the lightest of croissants and plenty of fresh fruit, also the bonus of eating inside or out on the pretty roof top terrace soaking up the sun. The queen-size bed was very comfy, our room was kept spotlessly clean and the staff were all very helpful. I especially appreciated the free coffee, tea and cakes and water cooler that were laid on in a special room with tables and chairs, so that when you returned from a tiring sightseeing day you could revive yourself with a pasty and hot cup of tea or refill your water bottle with cold water.
Stayed 4 nights in Aug 2018
Response from HLN on 30 Aug 2018
Good day Jayne! Thank you so much for your beautiful and detailed feedback. We are very happy while reading your review and we are thrilled that you appreciated thae hotel and our services. We hope you enjoyed Italy and see you again in the future Best wishes - arrivederci!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, old and new perfectly combined. Great location and quiet.
Stayed 5 nights in Aug 2018
Response from hln on 12 Aug 2018
Thank you so much for your kind review! See you again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
Everything was amazing! The room was great, service was fast and friendly, breakfast was one of the best I’ve had at a hotel. The location was good too, great access to the sights and restaurants.
Stayed 1 night in Aug 2018
Response from hln on 12 Aug 2018
Hi Stephen! We are glad to know that you appreciated the services and the breakfast too! Visit us again soon! Regards from the staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location close to old port and conference facilities
Stayed 3 nights in Jun 2018
Response from hln on 4 Jul 2018
Thank you so much! See you again soon!

10/10 Excellent

Wing Y A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 STARS at affordable price which was a heaven
impressive interior design, great location and vibes. Friendly staffs!!! Great Value!
Stayed 2 nights in Jun 2018
Response from hln on 26 Jun 2018
Thank you so much Wing for your compliments! Hoping to seeing you here again in the future! Best wsihes

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with lots of charm
Great hotel in a perfect location. The service was fantastic. I would happily recommend and will definitely stay again if I visit Genoa.
Stayed 1 night in Jun 2018
Response from hln on 26 Jun 2018
Thanks Nathan! We'll wait for you again here at Le Nuvole! All the best

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Very comfortable, convenient location, great service. Very welcomed retreat.
Stayed 3 nights in Jun 2018
Response from hln on 26 Jun 2018
Thank you so much Santiago for your review. We are happy that you found the hotel comfortable. See you here again soon!

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le Nuovole is a good choice in the Centro Storico
We liked everything about the Le Nuvole--central location, the rooms are spotless, sexy bathrooms, nice breakfast (additional charge) on the roof. If you want to stay in the Centro Storico, this is a good choice.
Stayed 2 nights in Jun 2018
Response from Stefanie on 20 Jun 2018
Thank you so much for your review! See you again soon! All the best

10/10 Excellent

Edwin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A minimalist Duplex was something of a shock after a fully furnished traditional affittacamere as previous stay in Parma! Initially had some concerns over a low ceiling on the upper deck (beam is 6ft above floor and I am 6ft 2) and stairs up to it at night, but after the first day no worries. Well situated, delightful buildings, view out on to church opposite, roof terrace for al fresco breakfast and lounge well stocked with coffee table books. Great.
Stayed 4 nights in May 2018
Response from stefanie on 15 Jun 2018
Thank you Edwin for your review! We are happy that you had a great stay! See you again soon! All the best

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location in quiet square. Lovely big room in separate building to main hotel. The lift in the building was very slow and only held 2 people at a time which caused queuing to get down and across to the main hotel for breakfast although i appreciate that it is a very old building. Also would have liked tea & coffee facilites in the room even thought there was a lounge area providing tea, coffee and water. The breakfast was excellent, everything you would want on a buffet.
Stayed 3 nights in May 2018
Response from stefanie on 10 Jun 2018
Hello! Thank you for your kind review. We will certainly take your suggestions into consideration in the future. Hoping to seeing you here again soon! All the best

6/10 Okay

Barry&Marg

Liked: Cleanliness, property conditions & facilities, room comfort
A little bit 'out there' accommodation but the main room and bathroom were both roomy. Could do with a little more attention to routine maintenance.
Stayed 1 night in Apr 2018
Response from stefanie on 20 May 2018
Hi Barry&Marge, Thank you for your review and for your suggestion which we will surely take into consideration. All the best from the staff