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Reviews of Hotel Bel'Espérance

3 out of 5
Hotel Bel'Espérance
1 Rue Mina-Audemars, Geneva

Reviews

8.8

Excellent

Rating 10 - Excellent. 73 out of 152 reviews" "
Rating 8 - Good. 65 out of 152 reviews" "
Rating 6 - Okay. 10 out of 152 reviews" "
Rating 4 - Poor. 3 out of 152 reviews" "
Rating 2 - Terrible. 1 out of 152 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jon, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel centrally located in old-town Geneva. It’s basic but does what it advertises extremely well. Single rooms are small, but that is why they are less expensive. Dyson fans in the rooms make up for lack of A/C. I can’t really think of anything lacking at this price point and location.
Stayed 2 nights in Aug 2020

4/10 Poor

Suzan

Disliked: Cleanliness, property conditions & facilities, room comfort
Rundown
The hotel was in a great area - near Jet D'Eau on Lake Geneva with tons of shopping and restaurants nearby. Unfortunately, the hotel itself was very rundown. Room was small and uncomfortable. Thankfully, we were only there for one night. Would not recommend for any longer than that!
Stayed 1 night in Mar 2020

8/10 Good

E.A., Toronto, On

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fabulous! Steps from the main shopping streets and Public transportation. Plenty of restaurants, cafes and eateries. This hotel is simple and basic, however, it is a great value. The single rooms are tiny, yet the space is used well. A table with chair, TV a place to lay luggage, several hooks, a small closet with hangers. Firm mattress. The small bathroom also has space for toiletries, hair drier. Small shower but with very good water pressure. Very good breakfast, with scrambled eggs, links, bacon, potato, cold cuts, choice of cheeses, yogurt, choice of cereals, breads, croissant, etc. Delicious coffee. Couple of choices for fruit juice. Pleasant and helpful staff. The roof top terrace has an awesome view of the city. Good to know: the bathroom only has a cream soap in the shower and sink. Any other toiletries you need you will have to bring your own. No shower cap and wash clothes either.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great location. Front desk staff was very helpful.
Stayed 2 nights in Jan 2020

8/10 Good

Natalia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfectly situated for exploring the city (especially old town) on foot but also close to many bus lines and within 20 minutes or so of everything I needed for work in the city. The staff was friendly and helpful, room was clean, and the self-service kitchen was great. The breakfast was very good and had a lot of choices. I would highly recommend this hotel to anyone traveling to Geneva.
Stayed 5 nights in Nov 2019

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, helpful staff. The room was small but clean and with a nice balcony. The view was breathtaking, both from the balcony and from the rooftop. When we stayed the lift was broken which my husband didn't mind too much but for me on my own carrying my luggage up four flights of stairs would have been very difficult. I think more effort could have been made with the decor; it was pleasant but plastic. However, it was absolutely ideally located and in the end I would stay there again.
Stayed 1 night in Nov 2019

8/10 Good

Ayelet

Stayed 1 night in Nov 2019

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Regular traveler
The sound proof system in the room needs to be improved . Every time the guest next to me moved or using the washroom, I could hear it. Also I have asked to have a room not close to the elevator but this was what I got. I did not rest well at all when I was staying there . I found it a bit noisy in the neighbourhood as it’s a lot of traffic on the street where the hotel is located . However the location is excellent and Christopher , the gentleman who worked on the front desk was extremely helpful. Also my room was big so , it is a bonus for staying there.
Stayed 3 nights in Oct 2019

8/10 Good

Dale, Atlanta, GA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in Old Town, easy walk to lake and sites. Breakfast good. Studio room excellent. Bathroom tiny and shower smallest ever had.
Stayed 3 nights in Oct 2019

8/10 Good

Krish, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and extra facilities like a laundry and shared kitchen
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location!!!!! Clean, well appointed room. Staff was super nice and helpful. Highly recommend!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We are big supporters of Salvation Army. Glad to find out we could help by staying at their hotel. It was just a couple blocks from the cathedral and the Calvin auditorium, plus the wall of the Reformation at Geneva University. Great time in Geneva.
Stayed 1 night in Sep 2019

8/10 Good

Roy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a very good location, very close to the main commercial road. There also bus stops in a short distance. Wi-Fi is fine and there is an excellent breakfast included in the price. However, the room is very small (I rent a single room) and it is expensive.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
The staff were all very helpful especially Christophe. Hotel is conveniently located in Old Town. There is a rooftop terrace that gives a fantastic view of the Jet D’eau!
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Sep 2019

4/10 Poor

Richard, USA

Travelled with partner
Great Breakfast. Very noisy. No air conditioning required windows to be open. Noise from street outside and restaurant next store was terrible. Was not able to sleep because of this noise. party was restaurant existed until after midnight with loud music.
Stayed 2 nights in Sep 2019

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

@sweetpete33, North Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at Hotel Bel Esperance many times over the years and always enjoyed my stay, very clean and the staff friendly, kind and accommodating. The breakfast is amazing at Hotel Bel Esperance. I’ll be back.
Stayed 1 night in Aug 2019

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night to break up journey home,ideal location right in the heart downtown area.shops ,restaurant and sightseeing on your doorstep.the hotel was one off the cleanest I’ve stayed in.staff friendly,very nice breakfast. Only criticism but couldn’t be helped was that the lift is very small.
Stayed 1 night in Sep 2019

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The location of the hotel was located in the down town core area. With that comes noise which made it hard to sleep. There was no parking at this hotel but not far down the road there was a large covered parkade we could use which the hotel said they had a deal with for guests. All you had to do was show them the card the hotel gave us when paying and you would receive a discount. Never received the discount the first day. Mentioned it to the guy at the hotel desk. He seemed puzzled but didn’t do anything about it. The day we left we even told the attendant at the parkade that we were staying at the hotel and still paid the 20 Swiss francs that the sign said you paid per day. When I booked this hotel on Expedia the price given at that time was not the price I paid per night for the room. I ended up paying 7 francs per night more plus the usual taxes. The breakfast was good. They offered bacon and eggs and hash brown potato along with the usual breakfast items.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot!
Amazing breakfast! Great location, close to transit - and bus pass a bonus. Roof terrace a lovely oasis. Great stay.
Stayed 1 night in Aug 2019
Response from Markus on 30 Aug 2019
Dear Customer, Thank you very much for your review. We hope to welcome you again at the Bel'Espérance. Kind regards, Hôtel Bel'Espérance

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in the perfect location to explore Geneva. Close to the lakefront, easy bus rides around the city. Right in the heart of old town in walking distance to many sites and cafes. Excellent breakfast included.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, brilliant location and good value. Thoroughly recommend.
Stayed 3 nights in Aug 2019
Response from Markus on 30 Aug 2019
Dear Customer, Thank you very much for your review. We hope to welcome you again at the Bel'Espérance. Kind regards, Hôtel Bel'Espérance

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Essence of old Geneva
A charming hotel in the old city- we had a room with a balcony both a view on St. Peter’s Cathedral. We loved hearing the bells marking the hour.
Stayed 3 nights in Jul 2019
Response from Markus on 30 Aug 2019
Dear Customer, Thank you very much for your review. We hope to welcome you again at the Bel'Espérance. Kind regards, Hôtel Bel'Espérance

8/10 Good

Verified traveller

Liked: Staff & service
Okay for a short stay
This hotel is well located in the old town, close to the cathedral. It has a good breakfast and their are good restaurants around. The hotel rooms were basic but ok, although it seemed a bit old and warn. The bathroom was good. The dyson fan in the room was needed in summer.
Stayed 2 nights in Aug 2019
Response from Markus on 30 Aug 2019
Dear Customer, Thank you very much for your review. We hope to welcome you again at the Bel'Espérance. Kind regards, Hôtel Bel'Espérance

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for shopping and we even had a tiny view of The lake.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great price for a very expensive city. Breakfast was good
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Good location but very basic
It was rated high, but the only great thing is the location--close to the Old Town. But everything else is quite basic. I didn't find it worth the high price. There is no air-conditioning (there is a fan), and I saw an open grill above the bathroom door for heating. The staff was helpful at times, but not friendly.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great location.Easy access to public transportation and a short distance to the old town. Very professional and helpful staff. Melody, you are the best!
Stayed 3 nights in Jun 2019
Response from Markus on 30 Aug 2019
Dear Customer, Thank you very much for your review. We hope to welcome you again at the Bel'Espérance. Kind regards, Hôtel Bel'Espérance

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and functional, inexpensive (for Switzerland), good breakfast.
Stayed 1 night in Jun 2019
Response from Markus on 30 Aug 2019
Dear Customer, Thank you very much for your review. We hope to welcome you again at the Bel'Espérance. Kind regards, Hôtel Bel'Espérance

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located and friendly hotel
Fantastic location and staff. Only improvement would be to have a small fridge in the room
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, very helpful staff. Breakfast was a delicious and consisted of fresh, quality ingredients. Would have liked 2 pillows but otherwise couldn’t fault this little hotel.
Stayed 1 night in Mar 2019