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"Th hotel is lovely and in a great area of town. The check in process was to put it politely "not customer friendly". We had to use an iPad to enter every bit of information, while the clerk (who had a full keyboard and could do this many times faster than 2 fingers on a small iPad) watched and did not intervene to assist unless asked. During Covid, this might have been helpful, but these days, it is simply inefficient and unnecessary. The staff were uneven - some were great (the 2nd person who was at the desk was quite pleasant) Getting a glass of wine for our room was a bit of a trial, but the person who help with a morning refreshment was wonderful. All in all, some training and systmes improvement would make this a wonderful spot."

"Great access to downtown by e-bike."

"Everything was excellent, facilities, location, staff, breakfast, thank you! 👍"

"I stayed for 11 nights and it was comfortable, clean, quiet except for weekend nights which was still ok. Staff was helpful and friendly. Lobby was good for work meetings. Location is amazing- very central and easy to get anywhere in town. Would recommend!"

"When we arrived the lights and power in our room and hallway did not work for about 90 minutes, after which the problem was fixed. I suppose it was okay as they let us check in early."

"Drains clogged Carpets filthy Complained about drains in shower - nothing done to fix. Couldn't take a proper shower."

"The staff were friendly and accommodating. The room was fine."

"No cleaning whatsoever. They just change the towels everyday. That's it. They don't do the bed, nor clean the bathroom. "

"The staff was courteous. Check in and check out were quick and easy. I left bags for a few hours and that was not a problem. The room was very clean. The only thing to know about the hotel is that the building itself is 5 or 7 sided, so the rooms have strange angles. For example, the bathroom seems small for the size of the room, but that is only because of the odd shape of the entire room. The location is excellent. Steps from the main train station and a quick walk to the downtown core. 20 minute walk to the outskirts of Radboud University."