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Reviews of Grand Apartments - Blue Marlin Luxury

3.5 out of 5
Grand Apartments - Blue Marlin Luxury
Parkowa 67, Sopot, Pomerania

Reviews

8.0

Very good

Rating 10 - Excellent. 3 out of 6 reviews" "
Rating 8 - Good. 2 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

7.6/10

Cleanliness

6.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising, be aware
Unfortunately, I never got to see the hotel. As I was here on business and my meetings finished each day late, I was expecting to be able to check in late. 930pm I tried on the 2nd day. The hotel advertise a late check in, but they messaged me to say they wouldn't be able to give me a late check in and that I would have to come before 8pm or not come at all. Unfortunately my train arrived at 9. Not only is this false advertising and thus, I had to book another hotel for both nights, they then stated that I did not deserve a refund. I was certainly shocked , I guess if this is the customer service they offer, they will not last long
Dear Alex, we are very sorry to hear you are unhappy with us. As we are working from 9am to 8pm with extra time for late check-ins until 0:30 your late check-in was possible. As you got in confirmation we are working till 8pm. However as we got your reservation we tried to call you. Unfortunately you did not respod untill 8pm so the office was closed and your reservation changed to "no show". We hope that one day you will be able to leave our apartment happy. Kind Regards, Grand Apartments

8/10 Good

Leszek

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Toppen strandsemester
Lyxig lägenhet invid stranden. Jättetrevliga vakter som gärna hjälper. Promenadavstånd till torget.
Stayed 5 nights in Jun 2019

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2017