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Reviews of The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

4 out of 5
The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg
705 Cherokee Orchard Road, Gatlinburg, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 728 out of 1245 reviews" "
Rating 8 - Good. 308 out of 1245 reviews" "
Rating 6 - Okay. 124 out of 1245 reviews" "
Rating 4 - Poor. 48 out of 1245 reviews" "
Rating 2 - Terrible. 37 out of 1245 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Camoi

Travelled with group
Disliked: Property conditions & facilities
Really great location with nice views, property needs to be updated, very old
Stayed 2 nights in May 2024

4/10 Poor

Patrick, Rocky Mount

Travelled with family
Disliked: Staff & service, property conditions & facilities
staff were not as friendly. not that clean.
Stayed 2 nights in May 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an extremely enjoyable stay. The room, the staff, cleanliness and food at the restaurants were awesome. We loved everything about this hotel, will definitely be back.
Stayed 3 nights in May 2024

10/10 Excellent

Yenl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay, very clean
Stayed 3 nights in May 2024

10/10 Excellent

Shasta

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best experience staying in Gatlinburg. Thanks for a great stay.
Stayed 1 night in May 2024

6/10 Okay

Tiffany

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Very clean and the pool is nice. Liked that there’s a place to dine. Did not like that the elevators weren’t working. Sounds like they need maintenance and one was closed down. Did not like that there is not a age limit on the slide and alcohol allowed at the pool. Teens were beating on the doors and running up and down the halls screaming at each other across the way at all night long. Checked out early because of it.
Stayed 2 nights in May 2024
Response from Angel on 27 May 2024
Thank you for submitting your review. We would like to offer our heartfelt apologies for the concerns that caused you to decide to shorten your stay. We hope that you understand that you are valued and appreciated and hope you give us another chance to show you that we value you.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Angel on 27 May 2024
Thank you so very much for your submission. We enjoyed having you as our guest and hope to see you again soon!

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. Room was spacious and comfortable.
Stayed 1 night in May 2024
Response from Angel on 21 May 2024
Thank you for taking the time to submit your review. We enjoyed having you as our guest and hope you stay with us again really soon!

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and responsive. Looks like it's a bit of a work in progress with the building. Plenty of it looks recently updated, but I think there is a bunch more to go before it looks its best. Great location and fantastic views. Parking is a breeze
Stayed 2 nights in May 2024
Response from Angel on 20 May 2024
Thank you for taking the time to submit your review! We enjoyed having you as our guest and hope to see you again soon!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Angel on 19 May 2024
Thank you for taking the time to submit your review. We enjoyed having you as our guest and hope to see you again very soon.

8/10 Good

Penny

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, spacious room. Great for the price!
Stayed 1 night in May 2024
Response from Angel on 19 May 2024
Thank you for taking the time to submit your review. We enjoyed having you as our guest and hope to see you again very soon.

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing. The food was great and everyone was so nice.....
Stayed 2 nights in May 2024
Response from Angel on 14 May 2024
Thank you so very much for taking time to submit your review. We enjoyed having you as our guest and hope to see you again soon!

10/10 Excellent

Susan

Travelled with family
Liked: Amenities
Amazing property!
Stayed 4 nights in Apr 2024
Response from John Hogg on 13 May 2024
Dear Susan,Thanks for the great review. Please visit again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Angel on 14 May 2024
Thank you so very much for taking time to submit your review. We enjoyed having you as our guest and hope to see you again soon.

10/10 Excellent

Ismabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and view. Having the city trolley available and easy to access right at the hotel lobby was also great! All staff was nice and helpful!
Stayed 2 nights in May 2024
Response from Angel on 11 May 2024
Thank you for taking your time to submit a review. We enjoyed having you as our guest and hope to see you again soon!!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, amenities
The best person was the same both nights. Very helpful and friendly if we come this way again, we will definitely stop.
Stayed 5 nights in Apr 2024
Response from Angel on 6 May 2024
Thank you for taking the time to submit your review. We enjoyed having you as our guest and hope to see you again soon.

6/10 Okay

Logan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024
Response from Angel on 7 May 2024
Thank you for your review. We hope you will stay with us again.

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favorite hotels to stay in when we visit Gatlinburg!
Stayed 4 nights in May 2024
Response from Angel on 6 May 2024
Thank you for taking the time to submit your review. It was a pleasure having you as our guest and we hope to see you again very soon!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bears
Stayed 1 night in May 2024

10/10 Excellent

Tarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Angel on 6 May 2024
Thank you for taking the time to submit your review. We certainly enjoyed having you stay with us and hope to see you again soon.

10/10 Excellent

MARCIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time to the Smokey mountains. Loved the hotel & the view!! Very clean & friendly staff! not walkable to downtown Gatlinburg but they do have a shuttle that comes by every 30-35 minutes.
Stayed 3 nights in Apr 2024

10/10 Excellent

Glen

Liked: Amenities
Staff locations
Stayed 3 nights in Jan 2024
Response from John Hogg on 29 Apr 2024
Dear Glen,Thanks for choosing us and taking time to give us an excellent review score. Please visit again soon.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the property.This is our second time staying there. The views are beautiful.The hotel is very clean. The only thing was that the air conditioner was very loud.It made it hard to sleep one night.
Stayed 3 nights in Apr 2024
Response from Park Vista Team on 29 Apr 2024
Dear Katie,We are so glad to hear that property and really appreciate you being a repeat guest. We will check the air conditioner and hope you return to again soon.

10/10 Excellent

Krystal

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Property had great views of the mountains. It was very clean and quiet and all staff was super nice even when my pup had an accident in our room. Close enough to the strip but still fat enough away to enough the peace and quiet.
Stayed 4 nights in Apr 2024
Response from Park Vista Team on 29 Apr 2024
Dear Krystal,Thanks for choosing us. We are happy to hear you enjoyed the location and views. We hope you will choose us again soon and appreciate your review.

10/10 Excellent

Brianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The trolley comes right to the property door. Staff is great!
Stayed 3 nights in Apr 2024
Response from Angel on 28 Apr 2024
Thank you so very much for your review! It was our pleasure having you as our guest and we hope to see you again soon!

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! The shuttle is a huge convenience, the views are stunning and would definitely stay here again
Stayed 4 nights in Apr 2024
Response from Naomi on 27 Apr 2024
I'm glad you enjoyed your stay! We hope to see you again!

8/10 Good

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had an overall good experience and recommend this resort. Minor issues and opportunity for improvement. 1) vanity sink had a disconnected drain stop and the water drained very low. Not a show stopper. 2) Continental breakfast was not offered three of my four nights because of low occupancy and for the cost for the room. A continental breakfast should always be available at no charge. The one day we had the continental breakfast, it was very minimal meal offerings to cereal, oatmeal and pastries. I have stayed at less expensive hotels and received a much better continental breakfast that included eggs, sausage, bacon, and biscuits and gravy, coffee teas and other juices. I would definitely consider staying here again, but I would research my options. There are some very nice surrounding resorts, hotels and motels. The resort was clean and staff were friendly. Even though I did not use the free trolley, it was nice to have the option at no extra cost tips only. The interior paint color was a little boring though, but has no influence on this review.
Stayed 4 nights in Apr 2024
Response from Chase Little on 25 Apr 2024
Thank you for your kind review of our property. We appreciate your feedback as we will use this information to better help our operation. We hope to see you again very soon!

6/10 Okay

Cora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First off let me say we absolutely love Park Vista. Have been staying there for the past 22 yrs. Now have saying that I need to express that if you have back issues and you’re looking for a comfortable bed, this is not the hotel you want to stay at. Park Vista, I absolutely adore you but can we please do something with those mattresses? We ended up leaving early at 3 am this morning and cut our trip short after tossing and turning for 4 hrs.
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Cora,Thank you for sharing your thoughts and for your continued loyalty. We sincerely regret to hear that you did not get a restful night's sleep and apologize for the inconvenience and discomfort you experienced. Your feedback is extremely valuable to us, and we will certainly address these concerns regarding the mattresses. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely, Park Vista Team

10/10 Excellent

Shunqyet

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 3 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Shunqyet,Your satisfaction is our top priority, and we're thrilled you enjoyed your time with us. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area was amazing, but wish both slides had been working.
Stayed 4 nights in Mar 2024
Response from Angel on 17 Apr 2024
Thank you for taking the time to submit a review. We value your feedback and hope to see you again soon.

6/10 Okay

Rajender

Travelled with family
Limited transport
Stayed 3 nights in Mar 2024
Response from Angel on 17 Apr 2024
Thank you for taking the time to submit a review. We value your feedback and hope to see you again soon.

8/10 Good

Edward

Liked: Amenities
Nice staff good room except for the bed
Stayed 2 nights in Apr 2024
Response from Angel on 16 Apr 2024
Thank you so much for your feedback. We hope you stay with us again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great view. No issues at all
Stayed 3 nights in Apr 2024
Response from Angel on 16 Apr 2024
Thank you so much for your feedback. We hope you stay with us again soon!

8/10 Good

Meghan Rebekka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful mountain views
Stayed 4 nights in Apr 2024
Response from Angel on 13 Apr 2024
Thank you so very much for your feedback. It was our pleasure to have you as our guest and we hope to see you again soon!

4/10 Poor

Rebecca

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk employees were not friendly or accommodating. We did not get anything that I requested before checking in. I had emailed the hotel directly and asked for certain information regarding our room before our trip and they responded that it would not be a problem but did not accommodate. They put us on the highest floor when I asked to be on a lower floor because my husband had arthritis and disabled veteran when I made the reservation. The restaurant was not good at all and too expensive. It needs an update, to be cleaned, and ants were in the pool area. The view from our room was nice and that was about it. But no chairs on balcony and outdoor mountaintop area was not accessible for guests. You have to pay 15$ a day to park in the hotel parking lot which made no sense. A trolley takes you to Gatlinburg so that was convenient but trolley isn’t hotels. We mostly were walking around Gatlinburg anyway so we still had a good vacation. We will stay somewhere else next visit.
Stayed 4 nights in Apr 2024
Response from Angel on 13 Apr 2024
We are truly sorry that we did not meet your expectations and appreciate your feedback.

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The property was a great location,on top of the hill overlooking downtown area. Great view of mountains also. trolley was available all day. Only bad was the beds were not very comfortable, no breakfast included
Stayed 3 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Sandra,Thank you for choosing Park Vista DoubleTree Gatlinburg and for taking a moment to provide your review. We are pleased to hear that our location, trolley service, and beautiful views all met the mark for you on your recent stay. Your feedback about the beds is valuable to us, and we will certainly share your concerns to ensure improvements are made for our great guests. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely, Park Vista Team

8/10 Good

Kristy

The property was nice. It is dated for the price. There was no hand soap or body wash, they put extra shampoo in place of actual soap. It was very dusty and parts of the room hadn’t been dusted or vacuumed for awhile.
Stayed 4 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Kristy,It was a pleasure having you as our guest recently, and based on your rating, it seems you enjoyed your overall experience. That said, your feedback about our accommodations will be shared internally to ensure our high standards of hospitality and cleanliness are being met. Your suggestions are greatly appreciated. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

8/10 Good

Gabriela

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Angel on 12 Apr 2024
Thank you so very much for your feedback. It was our pleasure to have you as our guest and we hope to see you again soon!

10/10 Excellent

Adria

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and elevators and family suite. Food at restaurant was just ok. Like the unique location but also that was problematic when trying to get into town, should be more info about the trolley at the front desk. Loved that we could bring our dog.
Stayed 3 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Adria,It was wonderful having you as our guest recently. We are thrilled you enjoyed our sparkling pool and lovely accommodations, and we appreciate you mentioning our pet-friendly atmosphere. Your feedback about our offerings and your suggestion for trolley information will be shared internally for further consideration, as we are always seeking new ways to improve. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 Excellent

Sandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Great staff. The free Gatlinburg trolley pulls up right in front of the hotel! The best free chocolate chip cookies!
Stayed 3 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Sandy,Thank you so much for the five stars! We're so happy to hear you enjoyed our convenient location, and our team will be delighted to hear that they made you feel right at home. It was a pleasure to host you here at Park Vista DoubleTree Gatlinburg.Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mountain view!
Stayed 6 nights in Mar 2024
Response from joan on 10 Apr 2024
Thank you.

10/10 Excellent

Soraya

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience staying here.
Stayed 3 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Soraya,We're delighted you enjoyed your stay at Park Vista DoubleTree Gatlinburg! Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel with great views, dining and pools for the kids.
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Amy,We appreciate you taking the time to share your thoughts. Here at Park Vista DoubleTree Gatlinburg, our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to take advantage of our beautiful views and plentiful amenities. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 Excellent

Damisi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay nice location
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Damisi,We are thrilled to know that you enjoyed your visit and appreciated our excellent location. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean, the staff was very friendly, and the restaurant was super convenient! Would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Angel on 8 Apr 2024
Thank you for taking the time to submit your review. It was a pleasure to have you as our guest and we hope to see you again soon!

10/10 Excellent

Tama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a room on the top floor with a city view. BEAUTIFUL! The cookies are awesome too.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Tama,Thank you for your comments, we're delighted to hear that you had such a great stay with us! We pride ourselves on our friendly staff and amenities and will be sure to share your comments with our team so they know how much you enjoyed your stay. We hope for a chance to see you again in the future! Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely, Park Vista Team

10/10 Excellent

Kellie, Roseville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stay here every time we visit Gatlinburg . We love the pool with the slides , however this time one of the slides was closed off . My little one was disappointed however he quickly forgot about it and moved on to the big slide . We always enjoy the breakfast Buffett. The trolley makes visiting downtown so much more convenient. I can’t complain because we love this hotel , would give it an 8 and visit again . I was looking forward to being able to order pizza in one night but it was not available. I also rave about how comfortable the beds are however this time the down comforter was so thin that it was like a sheet . I held it up and you could see just little bits of down stuffing a some areas . I was shocked that this is even being used anymore . I quickly remedied the situation by turning up the heat . These were just a couple things that weren’t perfect but wouldn’t keep Us from coming back .
Stayed 3 nights in Mar 2024
Response from Naomi on 8 Apr 2024
Thank you for sharing your experience. I'm glad you enjoyed your stay. We hope to see you again!

8/10 Good

Trista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I enjoyed the inhouse restaurant options.
Stayed 3 nights in Apr 2024
Response from Naomi on 8 Apr 2024
Thank you for sharing your experience. I'm glad you enjoyed your stay. We hope to see you again!

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Dogs barking. Need more parking.
Stayed 3 nights in Apr 2024
Response from Angel on 7 Apr 2024
Thank you for your feedback. We hope you will stay with us again soon.

8/10 Good

Seungho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Angel on 8 Apr 2024
Thank you for your feedback. We hope you stay with us again soon!