Terrace/patio

Reviews of Motel 6 Gatlinburg, TN - Smoky Mountains

2 out of 5
Motel 6 Gatlinburg, TN - Smoky Mountains
309 Ownby Street, Gatlinburg, TN

Reviews

6.6
Rating 10 - Excellent. 206 out of 1001 reviews" "
Rating 8 - Good. 288 out of 1001 reviews" "
Rating 6 - Okay. 196 out of 1001 reviews" "
Rating 4 - Poor. 156 out of 1001 reviews" "
Rating 2 - Terrible. 155 out of 1001 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really sweet staff and overall a nice clean property
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Logan,We are delighted to hear that you found our staff sweet and enjoyed the cleanliness of our property. Your positive feedback is truly appreciated. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 Okay

Christina

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Christina, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly to share any feedback you may have from your experience.

10/10 Excellent

Courtney, Sevierville

Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Courtney,We are delighted to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another exceptional stay!

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view
Stayed 3 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello Frances,We're delighted to hear you enjoyed our beautiful view during your stay. Your feedback is truly appreciated as we strive to provide a memorable experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Courtney, Sevierville

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The outside around the property smells of urine from the animals.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Courtney, We appreciate your feedback and regret to hear about your experience. We take all comments seriously to continuously improve our guest's stay. If you have any further concerns, please don't hesitate to contact management directly. Thank you for bringing this to our attention.

2/10 Terrible

James

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked nothing like the pictures online. Surrounding area very trashy. Pulled up and left, stayed at different hotel. Could care less about getting money back. Place should be torn down.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello James,We're sorry to hear about your experience. We appreciate your feedback and will share it with our team for further review. Our goal is to provide a comfortable stay for all our guests, and we regret if we fell short in your case. Thank you for bringing this to our attention.

4/10 Poor

Kaite

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Holes in the walls, carpet was filthy, mattresses had stuff under leftover from previous guests. No hot water until my husband fixed it himself. The room smelled terribly of wet dog. In my honest opinion it should not have been able to even be rented out. We only stayed because everything else was sold out.
Stayed 3 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Kaite, We regret to hear about your experience and appreciate your feedback. We take guest reviews seriously and have forwarded your comments to the relevant departments for review. Your input will help us improve our services for future guests.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & convenient
Stayed 1 night in Feb 2024
Response from Manager on 24 Mar 2024
Hello Michelle,We are pleased to hear that you found our hotel nice and conveniently located. Your satisfaction is important to us, and we appreciate your positive feedback. Thank you for choosing to stay with us.

6/10 Okay

Shelley

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We have stayed here before and were very happy; that's why we came back. Now the gentleman that checked us in was very friendly. However, the remote to the TV didn't work and it took almost 2 hours before someone came with a working remote. When I went to the lobby the next day to tell them we didn't need housekeeping the lady behind the desk was very friendly as well. However, there was a housekeeper/maid in there who had nothing but attitude. I had my dog with me and she made a comment that he was not supposed to be in there. I told her that I was sorry, but I thought this was a pet friendly hotel. She then walked outside with me and made a point of poking a sign beside the door saying that pets were not allowed in the lobby. Sorry, but I didn't even see the sign. Honest mistake on my part; I was in the lobby less than a minute. There is some construction going on next to the hotel, and they were using some of the parking spaces to store their supplies. Probably won't come again; as a matter of fact I made a point of checking out other hotels in the area to stay when we come back. By the way we are coming back in October and for Christmas; I will be taking my business elsewhere and you can blame the maid/housekeeper for that. She should not be interacting with guests at all. This happened on Saturday March 16.
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Shelley, We appreciate your valuable feedback and apologize for the inconvenience you experienced during your recent stay. We strive to provide top-notch service and will address the issues you encountered with our team to ensure a better experience for future guests. We hope you reconsider and give us another chance to exceed your expectations in the future.

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Manager on 17 Mar 2024
Hello Mark,We're thrilled to hear you had a great stay with us! If you have any suggestions or concerns, please don't hesitate to contact us directly. We hope to welcome you back soon for another wonderful experience!

6/10 Okay

Jordan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Jordan, We appreciate you choosing our hotel for your stay. We strive to provide the best experience for all our guests, so please don't hesitate to contact us directly with any specific feedback you may have from your visit. We look forward to the opportunity to improve and welcome you back in the future.

6/10 Okay

Jonathon

Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Jonathon,We appreciate you choosing our hotel for your stay! If there are any areas you believe we can improve on, please don't hesitate to reach out to us directly. We value your feedback and would love the opportunity to address any issues you may have encountered.

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, property conditions & facilities
If I could give this place a zero I would. There was baby roaches all over our room. They moved us to a new one and it was really dirty and the heat/AC wouldnt work. Stay away from this place!!!!
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Kayla, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice tub nice place to stay
Stayed 2 nights in Feb 2024
Response from Manager on 5 Mar 2024
Hello Jessica,We are delighted to hear that you enjoyed our bathtub during your stay with us. We strive to provide a comfortable experience for all our guests. Should you have any further feedback or need assistance, please do not hesitate to contact us.

10/10 Excellent

Agapito

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Agapito,We are thrilled to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back in the future for another fantastic stay!

6/10 Okay

Joan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap
Trashy area, parking was very tight, due to construction material in parking lot. Hotel grounds were nasty, as well as the walk thru to the stairs. There was dog’s barking seemed like every room. Dog hair all over the rusty stairs and balcony. Room was surprisingly nice clean, looked recently been remodeled. Jacuzzi tub was a plus. No continental breakfast.
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Joan, We regret to hear about the challenges you faced during your stay. We appreciate your feedback and will address areas for improvement with our team. It's great to hear you found the room clean and enjoyed the Jacuzzi tub. For any further assistance or feedback, please feel free to reach out to our management team.

8/10 Good

Vicky

Liked: Cleanliness
Disliked: Room comfort
Hotel was nice. But the bed it just killed my back. It was to hard for my liking. I woke up every morning with back pain and could barely walk.
Stayed 3 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Vicky,We sincerely apologize for any discomfort you experienced during your stay. Guest feedback is essential for us to improve our services. Please feel free to contact our management team to address your concerns directly. Your comments help us to enhance the experience for all our guests.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal for the money
We extended a stay in town by 1 night. This was the only hotel that didn’t raise prices for the weekend. Nice and friendly staff. TV didn’t work and the tub wouldn’t stop running when turned off. More of a trickle but couldn’t be happier for what we needed
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Jason,We appreciate your feedback regarding your recent stay with us. We are pleased to hear that you found our staff to be nice and friendly. Rest assured that we have made note of the issues you experienced with the TV and tub for our continuous improvement. Thank you for choosing to stay with us and we hope to welcome you back in the future.

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini getaway
We stayed one night, comfortable and convenient. Clean and stocked with towels.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Nora,Thank you for sharing your positive experience during your recent stay at our hotel. We are delighted to hear that you found our accommodations comfortable and convenient, and that you appreciated our cleanliness and ample towel supply. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Yaima

Stayed 5 nights in Dec 2023
Response from Manager on 17 Feb 2024
Hello Yaima, We're sorry to hear that you didn't have a positive experience during your stay. We encourage you to reach out to our hotel so that we can address any issues you may have encountered. We value your feedback and strive to provide excellent service to all our guests.

6/10 Okay

Amanda

Stayed 7 nights in Jan 2024
Response from Manager on 16 Feb 2024
Hello Amanda,Thank you for staying with us. We value your opinion and would appreciate if you could provide any specific feedback about your experience at our hotel. We strive to constantly improve and your insights will be invaluable in helping us achieve that goal. Please feel free to reach out to us directly so we can address any issues you may have encountered.

10/10 Excellent

Ilka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were decent, comfortable beds, really friendly staff. Actually saw a bear in the parking lot
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Ilka,Thank you for choosing our hotel for your stay and for taking the time to leave a review. We appreciate your positive feedback regarding our comfortable beds and friendly staff. It's certainly an unforgettable experience to see wildlife in our area. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Courtney

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who runs the front desk was the most welcoming and happy person I've met in a long time. She's knowledgeable, helpful, a great people person, and just joyful. She's made the experience completely. The rooms are clean and cozy, and everything is how it should be!
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Courtney,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that our front desk staff provided you with outstanding service and made your stay enjoyable. Our team takes pride in providing knowledgeable and helpful assistance to our guests. Additionally, we are glad that you found your room clean and cozy. We appreciate your feedback and would love to welcome you back in the future.

8/10 Good

Tina

Liked: Staff & service
Great view
The room was fairy clean with the exception of the floor. I'm not sure it ever gets moped. The rest of the room was clean. We had a hot tub room #248. The hot tub was clean and the view is spectacular. The staff at the front desk was very friendly. For the price, you can't go wrong. Our biggest complaint is not really the motels fault but the dog walk area is so full of dog poop that we would not even take our dog over there. Pick up your dogs poop people!!!
Stayed 7 nights in Jan 2024
Response from Manager on 8 Feb 2024
Hello Tina,Thank you for your feedback regarding your recent stay with us. We're glad to hear that you found the room clean and enjoyed the hot tub and the spectacular view from your room. We appreciate your kind words about our friendly front desk staff. We understand your concern regarding the dog walk area and we will address this matter accordingly. We apologize for any inconvenience caused and hope to welcome you back in the future for another pleasant stay.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
You get what you pay for type of place. Decent experience, they are very nice at check in and had no issues. My only 2 complaints are the floor in the room was filthy, looks like it hasn’t been cleaned in weeks… and also the dog area needs to be cleaned up. Nonetheless, a decent place to stay on budget and when traveling with pets!
Stayed 3 nights in Jan 2024
Response from Manager on 31 Jan 2024
Dear Guest, Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We appreciate your kind words about our friendly check-in process and that you found our hotel a good option for budget-conscious travelers with pets. We apologize for any inconvenience caused by the cleanliness of the floor in your room and the dog area. We will address these concerns with our housekeeping and maintenance teams. We hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Jason,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience with us. Should you have any further comments or suggestions, we encourage you to reach out to us directly. We look forward to welcoming you back in the future.

2/10 Terrible

Rodney

Disliked: Staff & service, property conditions & facilities
Horrible Customer Service!
The fireplace is shut off due to renos. That was Not advertised or even stated when checking in. The cleaning crew entered the room even after being told Not to. Motel 6 no longer has do not disturb signs so we put one up. The cleaning threw it away and entered our room even after we told the "cleaning supervisor". The cleaning supervisor stated they would not but they did. She did Not apologize and stated Motel 6 does not allow customer to say No cleaning. Corporate stated that is not true. The microwave tray did not fit therefore it could not be used. There is a 1/4 in gap at the door allowing cold air in. The customer service is horrible and argued that the fireplace was not even advertised. It is literally on their sign as tou pull in and in the pictures with descriptions. The parking had connex, pallets of materials,and various other Unsafe items everywhere taking half the parking area! I have photos but could not get them to upload.
Stayed 3 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Rodney,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide accurate information regarding our amenities, and it seems there may have been a miscommunication regarding the fireplace availability. As for the cleaning crew, we will address this with our team to ensure it doesn't happen again in the future. Regarding the microwave tray and the door gap, we appreciate you bringing these issues to our attention, and we will have our maintenance team look into it. We value your feedback and hope to have another opportunity to exceed your expectations in the future.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Jason,Thank you for choosing to stay with us and for giving us a perfect rating! We're thrilled to hear that you had a wonderful experience at our hotel. Should you have any further feedback or if there is anything else we can do to make your future stay even better, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room the only down fall was my jucuzzi spout didnt work so well and the jets left a residue in the tub but other than that me and my husband had a very nice n romantic getaway.
Stayed 2 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Tyler,Thank you for sharing your experience with us. We're glad to hear that you and your husband had a romantic getaway. We apologize for any inconvenience caused by the jacuzzi spout not working properly and the residue in the tub. Your feedback is valuable, and we will review these issues to ensure a better experience for our future guests.

8/10 Good

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello STEVE,Thank you for choosing our hotel for your recent stay! We sincerely hope you had a pleasant experience and enjoyed your time with us. If you have any further comments or feedback, we would appreciate it if you could reach out to us directly so that we can address any concerns you may have had. We look forward to welcoming you back in the future.

8/10 Good

Fayez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 10 Jan 2024
Hello Fayez, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Juan,Thank you for choosing to stay with us! We are delighted to hear that you had an amazing experience during your time at our hotel. If there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

4/10 Poor

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Edward, We are sorry to hear that your experience at our hotel was not up to your expectations. We would appreciate it if you could reach out to us directly with any specific feedback you may have, so that we can address and improve upon the issues you encountered.

8/10 Good

donna

Liked: Cleanliness, staff & service
Good choice for traveling on a budget.
Spent a couple days here on a last minute getaway. While not the normal type of hotel we'd stay at, the overall experience was just fine for this level of establishment. The room was clean. We reserved a room with a spa tub which worked just fine and felt wonderful after a day of sight seeing in the cold. Check in was quick and staff were polite. On the downside, parking is a very tight and the hotel is a bit dated. We traveled with our medium size dogs and carrying the required crates up to a 2nd floor using an open metal stairway and along narrow walkway was inconvenient. All in all, it isn't a bad facility, it's within easy walking distance of attractions and does not charge an additional fee for pets (big plus).
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello donna, Thank you for choosing to stay with us on your last-minute getaway. We're glad to hear that you found the room to be clean and enjoyed the spa tub after a day of sightseeing. We apologize if the parking situation was tight and if the hotel's appearance did not meet your expectations. We appreciate your feedback regarding the convenience of bringing pets up to the second floor and will take it into consideration for future improvements. We hope you had a pleasant time exploring the nearby attractions, and we'd love to welcome you back in the future.

2/10 Terrible

james d, Gallatin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager on 1 Feb 2024
Hello james d, We're sorry to hear that your recent experience at our hotel did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly so we can address any specific concerns you may have had. We strive to provide exceptional service and we apologize for falling short in this instance. We hope to have the opportunity to make it up to you in the future.

8/10 Good

Shannon

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Shannon, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely horrible.
Stayed 7 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Rachel,We apologize for any dissatisfaction you experienced during your stay with us. It is important to us that all of our guests have a pleasant experience, and we regret that we fell short of your expectations. If there is anything specific you would like to discuss, please reach out to our management team directly so that they may assist you further.

6/10 Okay

Stephen

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Stephen,Thank you for choosing to stay with us. If there is anything we can do to improve your experience, please feel free to reach out to our hotel directly. We value your feedback and would appreciate the opportunity to address any concerns you may have had. We hope to have the chance to welcome you back in the future.

8/10 Good

Holly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice stay
My husband and I rented a jacuzzi room for a couple of days. The room itself was very nice. Everything was updated and comfortable, the room was very clean. We were given some problems at check in because we booked through Hotels.com and they said the payment hadnt gone through when it did. The outside of the hotel is deceiving as it looks run down and gross. We were pleasantly surprised at how nice the inside of the rooms are and how the jacuzzi was a nice romantic touch to our getaway. I would definitely stay here again but would confirm everything was set with check in before arriving.
Stayed 2 nights in Dec 2023
Response from Manager on 29 Dec 2023
Hello Holly, Thank you for sharing your feedback! We're glad to hear that you enjoyed your jacuzzi room and found it comfortable and clean. We apologize for the inconvenience you experienced during check-in and will address this with our team. We appreciate your observation about the exterior of the hotel and will take it into consideration. We look forward to welcoming you back on your next getaway.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday getaway
We loved our room with the hot tub and the sound of the creek outside our door was awesome the only issue we dealt with was the parking but it was ok
Stayed 2 nights in Dec 2023
Response from Manager on 27 Dec 2023
Hello Jeremy,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed your room with the hot tub and the relaxing sound of the creek. We appreciate your understanding regarding the parking situation and are glad it did not greatly affect your overall experience. We hope to welcome you back again soon for another enjoyable stay.

6/10 Okay

Andrew

Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Andrew, Thank you for staying with us. We value your experience and appreciate your feedback. If there is anything specific you would like to share about your stay, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

4/10 Poor

Davina

Travelled with pets
Disliked: Amenities, property conditions & facilities
When I arrived to my room the curtain was in the chair next to the window. The rules for pets are ridiculous. What’s the point in staying there with pets if you can’t leave them in the room to enjoy the sites of the area? Obviously you can’t bring dogs to most of the attractions. Your dog has to be crated on the room. Who has room to travel with a crate? There are no do not disturb signs for the door. The parking is terrible. The parking lot is very congested. The vending machines were either empty or did not work. The jets on the hot tub did not work. Overall the hotel is very run down and needs updated.
Stayed 3 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Davina,We apologize for any inconvenience you may have experienced during your stay. Please note that our pet policy aligns with the safety and comfort of all our guests. We understand that exploring the area with pets can be challenging, but we believe in providing a peaceful environment for all our visitors. We appreciate your feedback regarding the curtain, parking, vending machines, and hot tub. We're constantly seeking ways to improve our facilities and services, and your input will help us in this process. Thank you for choosing our hotel, and we hope to welcome you back in the future.

8/10 Good

Daniel, lenoir city

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Negatives: The motel is very old and in need of an update. The mattress needs replaced. There was only a sheet and thin cover on the bed. Luckly, we had brought an extra blanket. The motel advertised wheelchair accessible and it is for the ground floor. There is no elevator and we were put on the 2nd foor. My wife is disabled and has trouble going up and down stairs. It would have been nice had their description stated no elevator, then i would have requested a room on the ground. The pet walk has bags and a can but there was poop everywhere. I couldn't walk my dog there because of it.There are no restaurant's. Requires a 10 minute walk into town. The soda machines were empty. Positives: The front dest personal was fantastic! Carla helped us take our luggage upstairs and even brought ice to our room. We had a room with a large 6 jet jacuzzi. The room was clean and even the floor. I spilled my drink at it took most of the towels to wipe it up. The towels were not black with floor grime like many, even upscale motels are. There is no exhaust fan in the bathroom. The motel is a partial walk downhill into Gatlinburg. You will enter at the upper end of town. Plenty of restaurants and activities to do in town. Friends that visit us and go to Gatlinburg have always returned. Winter time is not crowded but summer,it's difficult to walk down the sidewalks. We had our pet and this is perfect for pet owners.
Stayed 2 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Daniel, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our helpful staff and clean room with a jacuzzi. We apologize for any inconvenience you experienced regarding the outdated motel and lack of elevator. We understand the importance of clear communication and will make sure to review our descriptions to accurately reflect the accessibility options available. We will also address the cleanliness of the pet walk area and ensure that our soda machines are properly stocked. We hope you enjoyed your time in Gatlinburg and thank you again for your valuable input.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It out away from all the excitement and it's a great place just to relax
Stayed 2 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello John,Thank you for choosing to stay with us and for highlighting our hotel as a peaceful retreat. We aim to provide a relaxing environment for our guests to unwind. We appreciate your feedback and hope to welcome you back in the future for another tranquil stay.

10/10 Excellent

Kelly

Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Kelly,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back soon!

2/10 Terrible

Victoria

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely rude staff and hot tub faucet was broken and sprayed water everywhere
Stayed 2 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Victoria, We sincerely apologize for any inconvenience caused during your stay. Our team prides itself on providing exceptional service to our guests, and we regret that this was not your experience. Thank you for bringing the issue with the hot tub faucet to our attention, we will promptly address it to prevent any future occurrences. Please reach out to our management team directly with any further concerns you may have.

10/10 Excellent

Dr. Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable beds, spacious room. No charge for pets.
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Dr. Karen,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel to be clean and comfortable, with spacious rooms. We're also glad to hear that our pet policy suited your needs. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheapest pet friendly rooms in Gatlinburg and within walking distance to everything and during the fall months you might see bears
Stayed 2 nights in Nov 2023
Response from Manager on 16 Dec 2023
Hello STEVE,Thank you for choosing our hotel for your stay in Gatlinburg. We're thrilled to hear that you found our pet-friendly accommodations and convenient location to be affordable and suitable for your needs. We appreciate your feedback and hope you enjoyed the opportunity to observe the local wildlife during the fall season. We look forward to welcoming you back in the future.

4/10 Poor

Esteban

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Manager on 16 Dec 2023
Hello Esteban,We appreciate you choosing our hotel for your stay. We regret to hear that your experience fell short of expectations. We encourage you to reach out to our hotel directly so we can address any specific concerns you may have had. We hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Rebecca

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Response from Manager on 6 Feb 2024
Hello Rebecca,We are thrilled to hear that you had an excellent stay at our hotel! We strive to provide exceptional service and a comfortable experience for all of our guests. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!