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Rating 10 - Excellent. 1368 out of 1613 reviews" "
10 - Excellent
1,368
Rating 8 - Good. 160 out of 1613 reviews" "
8 - Good
160
Rating 6 - Okay. 39 out of 1613 reviews" "
6 - Okay
39
Rating 4 - Poor. 25 out of 1613 reviews" "
4 - Poor
25
Rating 2 - Terrible. 21 out of 1613 reviews" "
2 - Terrible
21
9.8/10
Cleanliness
9.6/10
Staff & service
9.6/10
Amenities
9.8/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Excellent
William
Travelled with family, Travelled with family and small children
We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
We stayed here once before and knew we would be back. The kids love the pools and it really is so clean and refreshing.
Bethany
Stayed 1 night in May 2024
Response from Ray on 19 May 2024
Dear Bethany, Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Margaritaville Resort Gatlinburg! Fins Up!
The lobby area was bright and colorful, very welcoming. The room was spacious and nice size
Bathroom. I loved the parrots.
Carl S
Stayed 3 nights in May 2024
Response from Elijah McCarter Front Desk Supervisor on 17 May 2024
Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
The upkeep and cleanliness of the hotel was the same as when we first stayed in 2018
The hotel still looks brand new
Bartt
Stayed 3 nights in May 2024
Response from Elijah McCarter Front Desk Supervisor on 20 May 2024
We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
This property was beautiful and so many details were thought about to make our stay comfortable. The staff were amazing also.
Judith
Stayed 2 nights in May 2024
Response from Elijah McCarter Front Desk Supervisor on 17 May 2024
Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
Our hotel stay was perfect as we parked our car on Friday and didn't move it until checkout. The food and drinks were delicious, and we consider this our go-to spot in Gatlinburg.
Britney
Stayed 2 nights in May 2024
Response from Elijah McCarter Front Desk Supervisor on 13 May 2024
Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
2/10 Terrible
Alley
12 May 2024
Disliked: Property conditions & facilities
Alley
Stayed 2 nights in May 2024
Response from Lee on 13 May 2024
Thank you for your feedback. We would love to learn more about your experience and why it was less than desirable. Please reach out directly so we can improve our service standards moving forward.
Very convenient. Everything is within walking distance. Our room was a little dirty, but our overall stay was great.
Kristie
Stayed 1 night in May 2024
Response from Elijah McCarter Front Desk Supervisor on 12 May 2024
Your feedback is essential in our effort to improve our service standards. Your comments have been shared with the appropriate departments so that they may be addressed. We look forward to hosting your stay once again. Thank you for choosing Margaritaville Resort Gatlinburg! All The Best,
Beautiful resort, great staff! Would go back in a heart beat.
Rebecca
Stayed 1 night in Apr 2024
Response from Sarah C, Asst General Manager on 9 May 2024
Rebecca, Thank you for leaving us with your feedback and such wonderful accolades to our team. We are always happy to learn when their dedication to our guests is noticed! Thanks again for being our guest, we hope you'll return soon!
Upbeat, clean, spacious. Definitely will stay again if in area.
Janice
Stayed 2 nights in May 2024
Response from Elijah McCarter Front Desk Supervisor on 7 May 2024
We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
10/10 Excellent
Michele
6 May 2024
Liked: Property conditions & facilities
Beautiful property
Michele
Stayed 3 nights in May 2024
Response from Elijah McCarter Front Desk Supervisor on 6 May 2024
We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
Response from Elijah McCarter Front Desk Supervisor on 6 May 2024
We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
This is the ONLY place we stay in Gatlinburg! It’s always clean and the staff are friendly. It’s walkable to everything in downtown. As soon as you walk in, it feels like you’re on vacation.
Tasha
Stayed 1 night in May 2024
Response from Elijah McCarter Front Desk Supervisor on 6 May 2024
Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
10/10 Excellent
Arif
Travelled with group
5 May 2024
Liked: Property conditions & facilities
Good place for family and friends to stay
Arif
Stayed 1 night in Apr 2024
Response from Elijah McCarter Front Office Supervisor on 5 May 2024
We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. .Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
Perfect spot with the ability to shop, relax, enjoy a view, and eat all within 5 minutes walking distance! Staff was excellent as well!
Tyler
Stayed 5 nights in Apr 2024
Response from Sarah C, Asst General Manager on 3 May 2024
Tyler, Thank you for leaving us with this exceptional rating and review from your recent stay at our resort. We hope to host another visit for you soon!
Response from Elijah McCarter Front Desk Supervisor on 30 Apr 2024
We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Margaritaville Resort Gatlinburg! Fins Up!
10/10 Excellent
Thu
29 Apr 2024
Thu
Stayed 1 night in Apr 2024
Response from Ray on 19 May 2024
We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Margaritaville Resort Gatlinburg! Fins Up!
Response from Sarah C, Asst General Manager on 29 Apr 2024
Catherine, Thank you for taking the time to rate your recent visit to our Gatlinburg resort. We are happy that you chose us to host you, and hope to have the opportunity to do so again soon.
Response from Elijah McCarter Front Desk Supervisor on 27 Apr 2024
We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Margaritaville Resort Gatlinburg! Fins Up!
Response from Sarah C, Asst General Manager on 27 Apr 2024
Melissa, Thank you for leaving us with such a wonderful rating, along with accolades to our team. I will be sure to share you kind words with them as well!
Dear Laurran, We are so happy to hear that our property exceeded your expectations! We pride ourselves on our core purpose of creating and delivering fun and escapism to all of our guests. We look forward to having you stay again soon! Fins Up!
Response from Elijah McCarter Front Desk Supervisor on 22 Apr 2024
Dear Denise,We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
This hotel was clean and comfortable and in walking distance to everything. The staff was friendly and helpful. I’d stay here again.
Tynetta
Stayed 3 nights in Apr 2024
Response from Elijah McCarter Front Desk Supervisor on 21 Apr 2024
Dear Tynetta,Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
Response from Elijah McCarter Front Desk Supervisor on 18 Apr 2024
Dear Arnold,We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
Response from Elijah McCarter Front Desk Supervisor on 15 Apr 2024
Dear Eric,We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
We absolutely love this place staff and just everything about it. This is our second time at this beautiful resort
Karen
Stayed 2 nights in Apr 2024
Response from Ray on 12 Apr 2024
Dear Karen, We are very glad to know you continue to be pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Margaritaville Resort Gatlinburg! Fins Up!
Location, cleanliness, staff, bright and shiny hotel. Massive room.
The brand is something Jimmy Buffett would be proud of.
Will definitely stay at other Margaritaville resorts
Jeff
Stayed 1 night in Apr 2024
Response from Sarah C, Asst General Manager on 11 Apr 2024
Jeff, Thank you for leaving us with an exceptional rating and wonderful compliments. We certainly hope to be making Jimmy proud! Fins Up!
Response from Elijah McCarter Front Desk Supervisor on 8 Apr 2024
Dear Daniel,We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
This was a great place will definitely go here again
Ronnie
Stayed 3 nights in Apr 2024
Response from Elijah McCarter Front Desk Supervisor on 7 Apr 2024
Dear Ronnie,We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
10/10 Excellent
Stephen
5 Apr 2024
Stephen
Stayed 1 night in Jan 2024
Response from Elijah McCarter Front Desk Supervisor on 6 Apr 2024
Dear Stephen,We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Margaritaville Resort Gatlinburg! Fins Up!
Clean, close to some of the most popular attractions and overall relaxing
Salvatore
Stayed 1 night in Apr 2024
Response from Elijah McCarter Front Desk Supervisor on 5 Apr 2024
Dear Salvatore,We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
Response from Elijah McCarter Front Desk Supervisor on 3 Apr 2024
Dear Billy,We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again.Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
Thank you so much for the excellent rating in regards to your stay with us. We are thrilled to know that you enjoyed yourself and look forward to hosting you again the next time you travel to Gatlinburg.Fins Up!Lee D.General Manager
Dear Brittney, Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Margaritaville Resort Gatlinburg! Fins Up!
So close to all the main attractions, didn't have to move the car all weekend.
Melinda
Stayed 2 nights in Mar 2024
Response from Lee on 25 Mar 2024
We are so happy to hear that our property exceeded your expectations! We pride ourselves on our core purpose of creating and delivering fun and escapism to all of our guests. We look forward to having you stay again soon!Fins Up!Lee
We are so happy to hear that our property exceeded your expectations! We pride ourselves on our core purpose of creating and delivering fun and escapism to all of our guests. We look forward to having you stay again soon!Fins Up!Lee
Thank you to all who helped make this a very memorable visit. From the concierge to the guest service agent who checked us in (sorry I can’t recall her name) the coffee shop to the bar to Holly (parakeet) We absolutely enjoyed every minute and will be back for our next anniversary.
Christine
Stayed 3 nights in Mar 2024
Response from Lee on 25 Mar 2024
We are so happy to hear that our property exceeded your expectations! We pride ourselves on our core purpose of creating and delivering fun and escapism to all of our guests. We look forward to having you stay again soon!Fins Up!Lee
So nice and clean . Easy access to shopping food. Wow!
Jason
Stayed 1 night in Mar 2024
Response from Lee on 25 Mar 2024
We are so happy to hear that our property exceeded your expectations! We pride ourselves on our core purpose of creating and delivering fun and escapism to all of our guests. We look forward to having you stay again soon!Fins Up!Lee
I booked this hotel for my wife and I for our 25th anniversary. After checking in to the front desk, I went back and told my wife she was going to love it here. We did. Everything was excellent. Staff was super-friendly, room was wonderful, balcony and view was great. Location was perfect. Great choice.
Darrin
Stayed 2 nights in Mar 2024
Response from Elijah McCarter Front Desk Supervisor on 23 Mar 2024
Dear Darrin, Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
The property was exceptional! The staff was the was extremely helpful and very nice. I have to say that this is one of the best hotels overall that I have stayed at. The only thing I didn't like was having to pay for one extended hour of check out. $50 is steep for extended check out time.
Monique
Stayed 1 night in Mar 2024
Response from Elijah McCarter Front Desk Supervisor on 22 Mar 2024
Dear Monique,Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again here at our beach island in the mountains. Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!
We loved that it felt like a beach hotel but had views of the smoky mountains and the shopping strip. The bathroom in the room was amazing. The multiple shower heads felt like a spa experience. The staff were all very friendly, helpful, and quick to respond to our needs. The hotel was clean and very nicely decorated. We loved staying here and decided this is our #1 choice for staying in Gatlinburg for future trips!
Kimberly
Stayed 4 nights in Mar 2024
Response from Elijah McCarter Front Desk Supervisor on 22 Mar 2024
Dear Kimberly,Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again here at our beach island in the mountains. Thank you for choosing Margaritaville Resort Gatlinburg!Fins Up!