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Hilton Vacation Club MountainLoft Gatlinburg

2.0 star property
Families find the perfect balance of togetherness and relaxation in the Smoky Mountains, with poolside lounging and evening billiards games

Choose dates to view prices

Bluegreen Vacations Mountain Loft, Ascend Resort C, in the Smoky Mountains, offers family fun from playgrounds to arcades. Parents can enjoy the onsite spa while kids play. Free in-room WiFi, laundry facilities, and multilingual staff ensure a smooth mountain getaway.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is ₹20,934
₹23,603 total
includes taxes & fees
10 Jul - 11 Jul

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for 1 BEDROOM 1 KING DELUXE SUITE AND BALCONY

40-inch LCD TV with satellite channels

1 BEDROOM 1 KING DELUXE SUITE AND BALCONY

  • 828 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 BEDROOM 1 KING 1 QUEEN SUITE

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 1 QUEEN SUITE

  • 1324 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for 1 BEDROOM 1 KING DELUXE SUITE AND SOFABED

40-inch LCD TV with satellite channels

1 BEDROOM 1 KING DELUXE SUITE AND SOFABED

  • 828 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for 1 BEDROOM 1 KING DELUXE SUITE WITH SOFABED

40-inch LCD TV with satellite channels

1 BEDROOM 1 KING DELUXE SUITE WITH SOFABED

  • 828 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for 1 BEDROOM 1 KING DELUXE SUITE WITH BALCONY

40-inch LCD TV with satellite channels

1 BEDROOM 1 KING DELUXE SUITE WITH BALCONY

  • 828 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 BEDROOM 1 KING 1 QUEEN SUITE WITH BALCONY

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 1 QUEEN SUITE WITH BALCONY

  • 1312 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for 3 BEDROOM 1 KG 1 QUEEN 2 TWIN BILEVEL TWNHOUS

40-inch LCD TV with satellite channels

3 BEDROOM 1 KG 1 QUEEN 2 TWIN BILEVEL TWNHOUS

  • 1707 sq ft
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 BEDROOM 1 KING 2 TWINS BILEVEL TOWNHOUSE

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 2 TWINS BILEVEL TOWNHOUSE

  • 1107 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 BEDROOM 1 KG 1 QN OR 2 KG STE WITH BALCONY

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KG 1 QN OR 2 KG STE WITH BALCONY

  • 1313 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed OR 2 King Beds
  • Free Wi-Fi

View all photos for 3 BEDROOM 1 KG 1 QN 2 TWNS 2 STORY TOWNHOUSE

40-inch LCD TV with satellite channels

3 BEDROOM 1 KG 1 QN 2 TWNS 2 STORY TOWNHOUSE

  • 1707 sq ft
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 BEDROOM 1 KING 2 TWINS 2 STORY TOWNHOUSE

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 2 TWINS 2 STORY TOWNHOUSE

  • 1107 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 BEDROOM 1 KING 1 QUEEN SUITE PLUS

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 1 QUEEN SUITE PLUS

  • 1420 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for 3 BEDROOM 1 KING 1 QUEEN 2 TWIN 2 LVL TWNHOUS

40-inch LCD TV with satellite channels

3 BEDROOM 1 KING 1 QUEEN 2 TWIN 2 LVL TWNHOUS

  • 1707 sq ft
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed
  • Free Wi-Fi

View all photos for 1 BEDROOM 1 KING OR QUEEN SUITE WITH BALCONY

Premium bedding, in-room safe, iron/ironing board, free WiFi

1 BEDROOM 1 KING OR QUEEN SUITE WITH BALCONY

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for 2 BEDROOM 1 KING 2 TWINS 2 LEVEL TOWNHOUSE

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 2 TWINS 2 LEVEL TOWNHOUSE

  • 1107 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed
  • Free Wi-Fi

View all photos for 3 BEDROOM 2 KING 2 QUEEN PRESIDENTIAL SUITE

3 BEDROOM 2 KING 2 QUEEN PRESIDENTIAL SUITE | Premium bedding, in-room safe, iron/ironing board, free WiFi

3 BEDROOM 2 KING 2 QUEEN PRESIDENTIAL SUITE

  • 2045 sq ft
  • 1 bedroom
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds
  • Free Wi-Fi

View all photos for 1 BEDROOM 1 QUEEN SUITE AND BALCONY

Premium bedding, in-room safe, iron/ironing board, free WiFi

1 BEDROOM 1 QUEEN SUITE AND BALCONY

  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 1 BEDROOM 1 QUEEN TOWNHOUSE AND BALCONY

40-inch LCD TV with satellite channels

1 BEDROOM 1 QUEEN TOWNHOUSE AND BALCONY

  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 1 BEDROOM 1 QUEEN TOWNHOUSE WITH BALCONY

40-inch LCD TV with satellite channels

1 BEDROOM 1 QUEEN TOWNHOUSE WITH BALCONY

  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 1 BEDROOM 1 QUEEN SUITE WITH BALCONY

Premium bedding, in-room safe, iron/ironing board, free WiFi

1 BEDROOM 1 QUEEN SUITE WITH BALCONY

  • 484 sq ft
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 1 BEDROOM 1 QUEEN TOWNHOUSE WITH SOFABED

40-inch LCD TV with satellite channels

1 BEDROOM 1 QUEEN TOWNHOUSE WITH SOFABED

  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 1 BEDROOM 1 QUEEN SUITE PLUS HEARING ACCESS

Premium bedding, in-room safe, iron/ironing board, free WiFi

1 BEDROOM 1 QUEEN SUITE PLUS HEARING ACCESS

  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 1 BEDROOM 1 QUEEN SUITE PLUS

Premium bedding, in-room safe, iron/ironing board, free WiFi

1 BEDROOM 1 QUEEN SUITE PLUS

  • 592 sq ft
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 1 BEDROOM 1 KING DLX STE HEARING ACCESSIBLE

40-inch LCD TV with satellite channels

1 BEDROOM 1 KING DLX STE HEARING ACCESSIBLE

  • 828 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 BEDROOM 1 KNG 1 QN 2 TWINS CHALET WITH LOFT

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KNG 1 QN 2 TWINS CHALET WITH LOFT

  • 1700 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

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About the area

Located in Gatlinburg, Hilton Vacation Club MountainLoft Gatlinburg is near the airport and near theme parks. Island at Pigeon Forge and Old Mill are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Anakeesta and Ripley's Aquarium of the Smokies. Travelling with kids? Don't miss Gatlinburg SkyPark and Gatlinburg Space Needle. Discover the area's water adventures with kayaking and rafting nearby, or enjoy the great outdoors with hiking/biking trails. Visit our Gatlinburg travel guide
Map
110 Mountainloft Drive, Gatlinburg, TN, 37738

What's nearby

  • An underwater aquarium with a large fish tank, rocks, and coral.
    Ripley's Aquarium of the Smokies
    4 min drive - 4.0 km
  • A wooden suspension bridge in a forest.
    Anakeesta
    4 min drive - 4.0 km
  • Traffic Light #2B
    13 min walk - 1.2 km
  • Traffic Light #2A
    1 min drive - 0.7 km
  • Traffic Light #3A
    2 min drive - 2.1 km

Getting around

  • Alcoa - Knoxville Airport (TYS)
    70 min drive

Restaurants

  • McDonald's
    19 min walk
  • Ole Red
    4 min drive
  • Cliff Top Bar & Grill
    6 min drive
  • Blue Moose
    4 min drive
  • Three Jimmy's Good Time Eatery
    19 min walk

About this property

Hilton Vacation Club MountainLoft Gatlinburg

  • Family-friendly hotel near Ripley's Aquarium of the Smokies
  • At Hilton Vacation Club MountainLoft Gatlinburg, you can look forward to mini golf, an arcade/games room and laundry facilities. For some rest and relaxation, visit the 3 hot tubs. In addition to an outdoor entertainment area and a 24-hour gym, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
  • You'll also enjoy perks such as:
    • 3 outdoor pools and an indoor pool, along with sunloungers and pool umbrellas
    • Free self-parking
    • A 24-hour front desk, a gift shop and a lift
    • Multilingual staff, a water dispenser and concierge services
  • Room features
  • All 367 rooms have comforts such as premium bedding and air conditioning, as well as thoughtful touches such as free WiFi and safes.
  • Other amenities include:
    • Eco-friendly toiletries and hairdryers
    • 40-inch LCD TVs with satellite channels
    • Wardrobes/cupboards, separate dining areas and kitchens

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Games
  • Indoor pool
  • Mini golf

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Indoor pool
  • Laundry facilities
  • Living room
  • Mini golf
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Water dispenser

Guest services

  • Concierge services
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • In a nature reserve
  • In the mountains
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Raised toilet seat
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 5 floors
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Living room
  • Phone
  • Safe
  • Washing machine/dryer
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests planning to arrive after hours must pick up their key from security and check in at the front desk the following morning.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8 AM to 11 PM

Frequently asked questions

Does Hilton Vacation Club MountainLoft Gatlinburg have a pool?

Yes, this property has an indoor pool and 3 outdoor pools. Pool access is from 8 AM to 11 PM.

How much does it cost to stay at Hilton Vacation Club MountainLoft Gatlinburg?

As of 5 Jul 2026, prices found for a 1-night stay for 2 adults at Hilton Vacation Club MountainLoft Gatlinburg on 10 Jul 2026 start from ₹20,934, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Vacation Club MountainLoft Gatlinburg pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hilton Vacation Club MountainLoft Gatlinburg?

Self-parking is free at this property.

What time is check-in at Hilton Vacation Club MountainLoft Gatlinburg?

Check-in start time: 4 PM; check-in end time: anytime.

What time is check-out at Hilton Vacation Club MountainLoft Gatlinburg?

Checkout is at 10 AM.

Where is Hilton Vacation Club MountainLoft Gatlinburg located?

This family-friendly Gatlinburg hotel is located near the airport, within 3 mi (5 km) of Roaring Fork, Anakeesta and Ripley's Aquarium of the Smokies. Cooter's Place and Morning Mist Village are also within 3 miles (5 km).

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Reviews

Hilton Vacation Club MountainLoft Gatlinburg Reviews

7.4

Good

8.2

Cleanliness

8.4

Location

7.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 30 out of 97 reviews
Rating 8 - Good. 34 out of 97 reviews
Rating 6 - Okay. 12 out of 97 reviews
Rating 4 - Poor. 15 out of 97 reviews
Rating 2 - Terrible. 6 out of 97 reviews

Reviews

Verified

10/10 Excellent

Keyanna

Liked: Cleanliness
Great pool clean room friendly staff
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Tinessa

Liked: Staff & service, amenities
nice friendly staff
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never been before-But would love to go back Wonderful place
Stayed 1 night in Apr 2026
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities

Our experience was not so great

Our experience was not so great, we made our reservation 5 month in advance, but we got a very noisy room with no mountain view. Our check in took a long time and then they tried to sell us extra stuff...
Stayed 3 nights in Oct 2019
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good time

It was a great time. Rooms were spacious
Stayed 3 nights in Oct 2018
Verified

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Armstrong

Nice condo great weather couldn’t have been better
Stayed 5 nights in Aug 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location right next to downtown Gatlinburg and easy access to Smoky Mountains
Stayed 4 nights in Apr 2018
Verified

6/10 Okay

Justin

Liked: Cleanliness, property conditions & facilities

Very nice views

Room and all were nice but walls thin can hear ppl talk and to be late and up early hearing others move, walk, and talk. Bed like a rock.
Stayed 4 nights in Feb 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Fun in Gatlinburg

I came to stay with my daughter and her inlaw family. i had a great time - the area is lots of front - Gatlinburg is like Las Vegas without gambling - very honky tonk. The resort was nice and clean, plenty of parking. It is in need of paint and some updating of furniture. Everyone else in our group came as part of time share membership. I paid a nightly rate. I saw 3 other units, and had the same feeling about the dated interiors. When maintenance was called, the came quickly to spray for bugs. The area has great hikes, white water rafting, and of course moonshine tasting! I went with no expectations and left thinking it was a beautiful hidden part of the country
Verified

4/10 Poor

vv

Disliked: Cleanliness, property conditions & facilities, room comfort
Resort appears great in the picture and from outside, however the room provided wasn't anywhere close to our expectations. First time ever saw a sofa that was falling apart (pics included) and bathroom exhaust fan was just too loud...
Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great. Will stay there again.

Only drawback was mattress was a little harder than I am use to sleeping on. Everything else was great. We stayed in one of the suites. We will definitely stay here again.
Verified

8/10 Good

Bobby

Liked: Cleanliness, property conditions & facilities, room comfort

Disappointed at the sales pitch given at check in

First time to book through Expedia. After paying we were informed this was a NON-refundable package! Should have been told upfront! After checking into the resort we were advised to see person at other side of the lobby for our parking pass. Upon contacting this person we were offered money for booking an appointment to listen to their sales pitch (Time Share). This person seemed annoyed in our lack of interest in the offer and reluctantly gave us our parking pass for our weekend stay. Stayed in an apartment / hotel room, not a loft. Our room was nice and clean. First morning found there was no coffee maker, one was brought in for second morning. Not sure why but there was no daily room service for fresh towels! View was okay, nothing spectacular.
Verified

4/10 Poor

Frank P.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refrigerator did not work - was very loud and had to be unplugged so we could sleep. Pull Out bed was very dirty with food debris and was extremely uncomfortable. Maintenance had to bring a second mattress in and we had to stack the 2 mattresses on top of one another to be able to sleep
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great place, not right on the strip but not far away at all.
Verified

10/10 Excellent

Toulmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome view!

Awesome room and view, very friendly staff and very clean and kept up facilities!
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The hotel staff that checked us in were very friendly, however, the parking pass attendant, Starla, was NOT! Our unit was very clean and comfy, but when we got back at 11 pm, we realized the pull out sofa was broken and had to sleep with our heads at the opposite end with a bar in our backs. We would have called maintenance, but it was very late, and we were very tired. Things like that should be checked before guest arrive. I also feel that if you pay $175 for 1 night, you shouldn't have to take your sheets off the bed, or take your trash off. I don't want to clean up on vacation. The check out time is 10 am, but t 9:30, there were folks waiting to get in our unit to inspect it, I assume. We felt a little rushed. The place overall was nice, but when u start off with somine rude, everything else is just the icing on the cake. Maybe she was just having a bad day.
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the trip was excellent!!
Verified

4/10 Poor

Donna J

Liked: Cleanliness
Disliked: Staff & service
Condo location is lovely but we had a rental with no mountain view as we were put in low ground level and all we saw was a bush and a ditch outside our window. Could not change locations according to front desk. Unit was very nice BUT the walls were paper thin and we could hear everything next door and upstairs well into the night. Would not stay here again.
Verified

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice peaceful and clean.
Verified

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service, room comfort
Needs quite a bit of upkeep ((porch, shower doors, lumpy floors, bent and dusty blinds) Washer extremely loud & took forever. Dryer took forever. traffic noise. Pools looked close on the map, not so much. If you like dark to sleep, bring something with you to cover the windows
Verified

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Very nice property up in the hills of the Smokey Mountains. Very close to everything in Gatlinburg and close enough to all of the activities in Pidgeon Fork including Dollywood. The location of the property is far enough away from the touristy commercialized areas that you feel very secluded. Would absolutely stay here again!!
Verified

4/10 Poor

Michelle

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Need Update

The location was great. The rooms need to be updated. I will only stay there if the lodge have been updated.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

worst staff/customer service!

Worst customer service ever. They are rude! If you need to call the front desk for anything from the room, good luck because they simply don't pick up the phone. We had requested for non smoking room but the room we stayed in had strong smoking odor. We had asked them to take care of the odor and they deodorized but it wasn't completely gone. The towel hanger was broken. They do not clean your room or provide new towels during your stay unless you request it. We had booked the hotel for 3 nights and had to cancel the last night due to medical emergency prior to checking in and they didn't refund us. Do not sign up for any time-share presentation, it's a scheme. The only great thing was the view from the balcony.
Verified

4/10 Poor

wendy

Liked: Room comfort
Disliked: Staff & service

did not like this place

I was not informed when booking this hotel that it was a time share resort and that they would try to sell me a package.. there was no maid service daily, t we were put in a building far from having the loudly view in the pictures. the building we were put in had no Wi-Fi,they did not inform me of it at check in had to find out when I tried to get on line to submit work for the evening..I asked to be switched they said they would work on it, they never got back to me. The hot tub at the building we were in was down obviously for awhile so we had to drive to the other one, that one was dirty had sand and rocks in the bottom my daughter cut her foot. The lighted exit by the game room was locked from the inside, I asked for it to be unlocked due to safety and fire codes they would not. They did not seem to care about you after you paid and did not want to buy into the time share no customer service at all..
Verified

8/10 Good

TraceyG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, no wifi

We enjoyed our stay. We had an updated room. My only complaint is that we had no wifi in our building. They hadn't upgraded it yet.