Gateway Museum of the Past

Stayed at Golden Tulip Muscat for two nights and honestly it was disappointing for a 4-star hotel. The room was not clean and had a strong humid/musty smell. Ventilation was poor and the carpet was dirty. The TV was completely dead, the locker was not working, the iron was in bad condition, bathroom door stopper was broken, and even the kettle was not properly cleaned. Room service was also poor. I had to ask twice just for water and slippers. I also tried to access the rooftop swimming pool, but the security guard asked for OMR 10 because there was a party. I don’t understand why a hotel guest should pay extra to access the swimming pool. The only positive was the smooth check-in/check-out and the Omani gentleman at reception, who was very helpful. Overall, not the experience I expected from a 4-star hotel in Muscat. They really need to improve cleanliness, maintenance and service.