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"Great location.Great staff"

"Excellent location. Very good breakfast options for the basic continental. Generous room servicing. Would definitely book again."

"Quite a lovely stay"

"Stains on bedding, curtains, rugs, grout. We must say: Staff member Alan was EXTREMELY GOOD. He helped us in many ways. Thank you Alan. Other staff was not very helpful. Just the bare minimum effort. We were in a very bad room ( very bad!) our first and only after complained were we assured that we would get a better room that matched what thought we purchased. The better room had a non-working TV and poor shower pressure. The shower soap and shampoo was almost empty and the pump on the container was broken. We were too tired to keep asking for our expectations to be met. Maybe we just should have paid more for a good room? Breakfast was not included in either of our TWO separate stays. We really gave the hotel the benefit of the doubt. We hoped for a view, or a fan etc. we did finally ask for a fan and the front desk got it for us. During our first stay of 6 nights, housekeeping forgot to clean it. We complained about this and got a free beverage which was a nice gesture. The location is nice. Staff could be reached by phone with questions which we liked."

"Location was awesome. It had both a kitchen and laundry which allowed for a chance from eating out as we were on a 1 month holiday. Very clean, also unexpected was the room tidying after first night."

"A lovely hotel in a perfect setting by the river. My only quibble is that one morning at breakfast two staff members had a disparaging conversation about a colleague within earshot of guests. Bar prices were a bit on the high side but other than that The Palace was terrific."

"The breakfast menu was very good with plenty of choice. The bar carried an extensive list of whisky & gin."

"Worst experience we have ever had at any hotel or guest house. USB outlets in room didn't work. Room had an odor. Bathroom fan was covered in thick layers of dust. Lamps didn't have working lightbulbs. Fire alarm went off twice in one night waking us up at 1am. Staff couldn't figure out what was going on and we called Fire Brigade ourselves. We didn't get an apology or explanationn Morning after the entrance hallway was full of animal feces and spread on the wall. One staff member reeked of cigarette smoke and made the entire front desk area smell of smoke. They allow people to just loiter in the entrance drinking and smoking. No protein/eggs at breakfast ever. Just all around terrible experience and would never suggest this place to anyone Location is okay if you want to be in the heart of downtown but parking was several blocks away. It's noisy as you can expect. Very rowdy bars and bus stop directly below room window."

"Excellent location"