Mountain view

Reviews of Yellowstone Basin Inn

3 out of 5
Yellowstone Basin Inn
4 Maiden Basin Dr, Gardiner, MT

Reviews

9.6

Exceptional

Rating 10 - Excellent. 523 out of 656 reviews" "
Rating 8 - Good. 93 out of 656 reviews" "
Rating 6 - Okay. 25 out of 656 reviews" "
Rating 4 - Poor. 11 out of 656 reviews" "
Rating 2 - Terrible. 4 out of 656 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Dieter N

Liked: Cleanliness, staff & service
Good location away from town. Personal touch.
Stayed 2 nights in May 2024

10/10 Excellent

James, Pelham

Travelled with partner
Liked: Amenities
Super!
Stayed 2 nights in May 2024

10/10 Excellent

Judith, Apple Valley

Travelled with partner
Comfy, cozy room with such a great view! Friendly owners and the breakfast was amazing!
Stayed 1 night in May 2024

10/10 Excellent

Alfred, Chapel Hill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean amenity. Close to downtown Gardiner. Nice attentive and friendly staff.
Stayed 4 nights in May 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was so beautiful!! The room was like a cute little cabin! It was adorable!! I loved it so much! The bed was extremely comfy too!
Stayed 1 night in Apr 2024

10/10 Excellent

Dina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and informative. Comfortable, clean and quiet rooms with the most amazing views! Absolutely would go back and recommend to others.
Stayed 2 nights in May 2024

10/10 Excellent

Tami

Travelled with family
Liked: Staff & service, property conditions & facilities
Great place when entering Yellowstone from the north. Very friendly check-in. Super clean rooms. A bit away from the hustle of downtown Gardiner and back into natural surroundings yet still convenient.
Stayed 1 night in May 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn was fantastic, the owner was helpful and the surrounding area beautiful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Darrel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived later in the eveni g and were greeted by the owner who checked us in and answered all of pur questions. The establishment is very clean, quiet and comfortable. We would definetly want to stay here if we ever return to this area. Thanks for providing such a wonderful lofging experience! Darrel and Peggy from Lacrosse,Wi.
Stayed 1 night in Apr 2024

2/10 Terrible

Frank

Stayed 2 nights in Apr 2024

8/10 Good

Hong

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Songae, Montrose

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Arturo

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property!
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and easy to get to.
Stayed 2 nights in Apr 2024

8/10 Good

cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely appointed rooms. Very clean. Cafeteria style food concession not good. Better to make dinner reservations at the Yellowstone Lodge about a10 minute drive. Beautiful hotel with finer dining.
Stayed 2 nights in Feb 2024
Response from Jeannette and Daniel owners on 24 Apr 2024
Dear Guests, Cindy just contacted me that this review is incorrect and for another hotel she stayed at. Of course, this cannot be us, since we do not have food. (Breakfast starts May 1). She said she would take this off our reviews.She said she loved her stay with us.

10/10 Excellent

Shreyas

Stayed 4 nights in Apr 2024

4/10 Poor

Lou

Travelled with partner
Disliked: Amenities
Property had a great view! Unfortunately, I guess they still consider April 19 the winter season, so no breakfast and no coffee in the room, although there is a coffee pot. They did email us after we reserved and told us about no breakfast. Probably should have cancelled and gone to better spot. Live and continue to learn!
Stayed 1 night in Apr 2024
Response from Jeannette and Daniel on 21 Apr 2024
We have operating with breakfast only served May to October for 15 years. We inform guests immediately as we receive the reservation. These 3rd party booking sites will not take off the breakfast banner since we serve breakfast at sometime during the season. We post on our Official Website of the breakfast schedule. Your review rating is not fair. If breakfast was the factor for your stay and you would have informed us of this, you may have cancelled. We are sorry that the coffee missing in the room, all rooms do come with coffee, even the kitchenette you reserved. If you would have let front desk know, we would have graciously given you coffee. I believe cost was involved in your decision to book our Inn, since our rates at this time are lower than the chain hotels in town and they do not serve breakfast now or during the regular season. We are glad you enjoyed the beautiful mountain panoramic views, they are no extra charge.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Highly recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
The room was but nice homely the area around lot of open space very clean quiet.
Stayed 2 nights in Apr 2024

8/10 Good

Katherine

Travelled with partner
The property has a very pretty view of the surrounding area. The room was nice, clean and spacious with 2closets. A microwave, mini fridge and keurig were in the room. Breakfast is not served during the winter months. It will start up again at the beginning of May.
Stayed 1 night in Apr 2024

10/10 Excellent

John

My room and the common areas were spotless. The views are spectacular.
Stayed 2 nights in Apr 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Property conditions & facilities
We were the only guest! Loved our spacious bedroom, the views, the elk that visited every evening, our landlady, and the proximity to the North Yellowstone entrance.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rene'e, Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Danny, Billings

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick check in, lovely clean room with great views, five minute drive to Yellowstone. Will definitely stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice ,room was cute with a yellowstone theme.we had everything in our room that we needed.we loved how quiet it was.
Stayed 2 nights in Jan 2024

10/10 Excellent

Emily, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm so glad we stayed here! Few people in the area in January at Yellowstone but a lovely time to be here! So glad we werent; staying right in the town of Gardiner though only a ten minute drive. The view here is so lovely; the log cabins warm and cozy; everything you need and want. I could hibernate there all winter…
Stayed 3 nights in Jan 2024

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet with a great view off the front deck. Convenient to Gardiner and Yellowstone
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My daughter and I are traveling to the Pacific Northwest and wanted to stop in Yellowstone. Last minute booking and could not have been more pleased with the Inn. It’s a wonderful place to stay!!
Stayed 1 night in Jan 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway spot
We absolutely love this little getaway spot. Janette is super friendly, punctual and accommodating. The rooms are clean and the beds are amazingly comfortable. It's perfectly quiet and quaint. Elk in the front yard and beautiful views of the river and bacon slice.
Stayed 1 night in Jan 2024

8/10 Good

Marjie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve never slept so well in a hotel as I did at Yellowstone Basin Inn. I wanted to take the mattress home with me. The breakfast was good with many options. I had blueberry pancakes and a BLT hard boiled egg. Delish!! Bonus was, we got to see elk across the road.
Stayed 1 night in Oct 2023

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quit and I felt very safe
Stayed 2 nights in Oct 2023

10/10 Excellent

Mihaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quiet location with spacious rooms. Everything is clean and beautiful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kathleen, Leesburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners were so pleasant and helpful. Overall it was a terrific property. Would definetly stay there again
Stayed 3 nights in Sep 2023

10/10 Excellent

Jeani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Tara

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Neil

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a unique position with a view of the mountains directly in front. The property is a long way outside the town of Gardiner and there is nowhere to eat nearby. Food in Gardiner is limited unless you are fond of burgers and fries. There is apparently a mobile food truck that delivers to the facility but we did not use it. The room was clean and comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Jacob

Travelled with group
Liked: Staff & service, property conditions & facilities
Second time here. Rooms are very comfortable and clean. Owners very attentive and assist in making for a great stay. Rural location with great views. Highly recommend!
Stayed 3 nights in Sep 2023

10/10 Excellent

NANCY, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately we did not make it to this Inn due to a bad car wreck on the way to Yellowstone. Our cancellation was 2 d before arriving so we were not able to avoid cancellation fees which are the total amount for the stay to be paid. I contacted the Inn and told the owner we would not be coming, she told me if she was able to reserve our dates with a new customer, we would avoid paying for those dates. I feel like this is above and beyond what was expected. Luckily she was able to re book 3 out of the 4 dates. We are so happy to only have to pay for one night. We totaled our vehicle so our trip was ruined. This made the situation a lot better and will recommend this Inn to anyone needing accommodations in Yellowstone. Thank you for your consideration in our situation and making our day better! The ratings are not based on actual stay but I was unable to reveiw this property without doing them.

10/10 Excellent

Arthur

So far, excellent, except for potholes in driveway
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Era

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
an excellent accommodation to stay in Gardiner before entering Yellowstone Park.
Stayed 1 night in Aug 2023

8/10 Good

Marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The road leading up to the property was rutted and full of potholes.
Stayed 1 night in Sep 2023

8/10 Good

Christi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jeannette and Daniel on 1 Oct 2023
Thank you for your review! We are glad you enjoyed your stay!

4/10 Poor

Verified traveller

Disliked: Staff & service
Do not recommend for vegetarians (or vegans)
I was interested in this hotel because of the recent renovation and included breakfast. When checking in, I notified the front desk attendant that we had vegetarians and they indicated that there would be vegetarian options for breakfast, including egg, onion and cheese casserole. When my family arrived for breakfast there were only 4 small pieces left. We waited patiently for the next batch to arrive, but it had sausage in it. When I asked the staff person about vegetarian options, she indicated "I made 45 pieces for 33 guests" and left it as that. She said well, there is cereal and sweets. No interest in making sure my family was fed appropriately. I was really surprised by this lack of care or customer service.
Stayed 1 night in Sep 2023
Response from Jeannette-owner on 30 Sept 2023
The breakfast is complimentary to your stay, it is free. We cannot accommodate special dietary restrictions just upon notification when you arrive at check in. That is not enough notice since food items are purchased in advance. We have been accommodating for other guests with proper notice. Each morning the breakfast changes, so it was just by chance that we offered for the one breakfast you had with us the breakfast that had the egg, onion and cheese. I asked if you had had the eggs, and your husband said yes. And you had brought your own food items into the breakfast.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jeannette and Daniel on 1 Oct 2023
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Close to park north entrance. Breakfast was excellent
Stayed 2 nights in Sep 2023
Response from Jeannette and Daniel on 1 Oct 2023
Thank you for your review! We are glad you enjoyed your stay!

4/10 Poor

Carla

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property sits in a beautiful location. Reception was pleasant and maps were given. However, the room needs updating. I don’t know if the comforter is washed between guest stays because it’s a quilt and dark. I imagine it’s not cleaned often. The shower felt like I would fall through the floor or break as it’s plastic and extremely slippery! And there was some sort of rolling air conditioning unit on the floor in the room that was extremely noisy and did not cool the room. We had to open windows on opposite walls to get some cross ventilation to cool the room - and if course by 2 AM we had to close them because it got down into the high 30’s. So not a great night’s sleep. And at over $300 a night I expected this to be more of a resort experience. It is not. Also, take the key with you every time you leave because you get locked out of your room. These look like regular door knobs in a house so that can throw you that they lock automatically. They should let guests know this. Also the parking is lacking if it’s full, which is was, so after coming back from dinner we lost our spot and went around to the back for overflow parking. I found this very unsafe in the no lights lot as there could literally be bears or other wildlife wandering about and it was very trashy in the back. This discouraged us eating the free breakfast in the morning. The nicest thing about the room were the towels, new and fluffy, and the drive back into Yellowstone is extremely close. We won’t be back.
Stayed 1 night in Sep 2023
Response from Jeannette and Daniel - owners on 26 Sept 2023
Our Inn is #1 in the Gardiner area and in the top 10% of hotels worldwide. The room you were in has brand new furnishings costing 25,000, with new Montana log furniture and the tub is brand new costing 1,000 surrounded by handcut tile. The decor and bed covers are all new. One of the top reasons guests like to stay with us is because we are clean, cleaning is completed by the owners only, so we are clean. The air conditioning unit you refer to is an air purifier. There is central air conditioning and heat in all the rooms, the thermostat is on the wall. We have been in this business for a long time,and have never had someone who could not use a thermostat. We do not have designated parking spots because the parking in the front of the Inn can accommodate 1 1/2 times the rooms, we have added 7 new spots and you can always reach your room within 25 steps. All hotel doors lock behind you, this is a law. Your room had a kitchen fully supplied with all cooking items and a full oven with 4 burner stove top, with those additional amenities at another hotel you would have paid 350, your room was 259. The breakfast is a 40 savings, that brings the room rate down to 219. Breakfast was fresh apple pie, egg/onion/cheese with sausage. The back of the Inn does not have trash.