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"Excellent stay at this hotel. Initially unsure when we arrived as the room seemed more dated than some of the other photos and we were down in the basement next to the staff quarters and someone kept turning the hall light off so leaving and entering our room we needed a phone torch. When we turned it on someone just turned it off. Balcony despite being in the basement was was on the 1st floor looking out of the building and above a bar playing music. Sofa was tiny and we were unsure how it would make a bed. The bed, in the end, folded down from the wall and was as comfortable as any hotel bed you’d find. So our first impressions weren’t great and we looked into changing rooms. We were offered to swap to a refurbished room the next morning which looked more like some of the photos online however decided against this as there were renovation works happening in the same block and it would one incurred a fee to change rooms. In the end, we stayed and it was a really good decision as the music we got used to and grew to enjoy as it wasn’t anything too ‘heavy’ and provided a nice atmosphere on what was a large balcony. The pool area was great. One busier pool with a pool bar that we didn’t spend much time at and a quieter one at the top which was ideal. They also have a sunbed reservation policy which was great. Location was ideal near a lot of amenities. Staff were very helpful (particularly Nacho). So in the end, only issue was the dark hallway but would definitely stay again!"

"Absolutely brilliant place. 4th visit and will be again next year "

"Had an amazing experience and stay at the hotel. "

"Fantastic holiday. Complex clean, staff all friendly and plenty of restaurants within a max 20 min walk away. We stayed 12 days and didn’t eat at the same place twice. We managed the walk to los abrigos in 15 minutes with a 7&10 year old. We used taxis for beach days, water park and money world. Our 2 bedroom apartment was immaculate and plenty of space. 2 bathrooms, aircon throughout and a lovely sea view. Wouldn’t hesitate to return and already looking at next year! "

"The views are breathtaking and the hotel is so clean. The staff are incredible. This is our second time here and won't be our last already want to book again! "

"Lovely hotel"

"Despite initial hiccups on our arrival (day of the strike) - we thoroughly enjoyed our stay at Alexandre Troya. Friendly and helpful staff, remarkable facilities, lovely food and comfortable room. Would highly recommend. Diolch yn fawr - muchos gracias - thank you!"