Gapam Trip

Confirmation email had incorrect information on it. Said front desk closed at 10pm, luckily for us it was 11pm as per another booking sites information. Phone number in the email was inactive as was another number we tried from another booking site. No way to call. Suite cleanliness wasn’t the best. Mirror in bathroom was dirty, shower had a musty smell and floor has a fair few hairs on it that weren’t mine. Only 2 towels provided, no bath mat, no hand towel, no face cloths. Fridge wasn’t cleaned and wiped out from last people, no cloth or teatowel provided for the kitchen. The pool area and pool was lovely, but the few lounger chairs around were all broken. Wifi was a little intermittent

Hotel is located at the non high end part of Bukit Bintang which you would appreciate if you are into bustling night life and crowds. Staff are consistently friendly all the time and the rooms are large and modern. Would stay here again the next time I am at KL.

Convenient Location and staff

Alll furniture is room is old and cleanliness needs to be stepped up tenfold