Airport Hotels, Gangneung (KAG)

"A brand new hotel with great potentials but for now service needs to be improved. They seem to be having problems of communications. (i) I asked missing chairs in the room for my husband’s work right after check in (yes, table was there), it didn’t arrive until we came back from dinner. He ended up seating uncomfortably on the bed with labtop and note pads to finish the work. (ii) pool booking for our big family was about multiple phone calls. (iii) breakfast was charged twice. I fixed it with breakfast desk (they were very nice) but regardless when checking out, it was still charged twice. Another downside is that the overly crowded pool has 4 time slots to use per day with mandatory break of every 50 minutes- a reason why I don’t stay at Grand Hyatt Seou anymore. Locals seem to be okay with this concept but if you are not local, be informed. Now the upside is that the breakfast was excellent and the chefs at each station were very nice and friendly. Though when it comes to service again, we had to ask a few times for the server to clean up the used dishes. And there is no water service so you need to get your own and kids’ water. "

"Great location, friendly staffs. Room was clean. "

"Would stay again"

"Great staff, beautiful ocean view, and clean amenities. "

"We had a wonderful budget stay with 8 family members. Enough space for social time, good breakfasts and hosts. Gangneung has a lot to offer, the local markets, churches, historical buildings plus lots of good eateries nearby & over the seaside. Just keep your eyes open. We don't speak korean but everyone was friendly & helpful. Bus access is nearby though we drove mostly as a group. Just be mindful that you may need to stay out between 1000-1500 for it's cleaning time. "

"Be safe and clean and comfortable but my rent car gps not find gangneung tourist hotel."