Deluxe Room, 2 Queen Beds, Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board

Reviews of Howard Johnson by Wyndham Gananoque

2.5 out of 5
Howard Johnson by Wyndham Gananoque
550 King St E, Gananoque, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 355 out of 1004 reviews" "
Rating 8 - Good. 412 out of 1004 reviews" "
Rating 6 - Okay. 146 out of 1004 reviews" "
Rating 4 - Poor. 58 out of 1004 reviews" "
Rating 2 - Terrible. 33 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Parul

Disliked: Staff & service
The lady in the morning at the reception was not very welcoming and while booking on their amenities included it’s mentioned that the breakfast is included but there was this tiny fridge where few yogurt and granola bars were sitting they called it breakfast.. disappointed on that part..
Stayed 3 nights in May 2024
Response from Nancy on 28 May 2024
Thanking you for the feedback and if anything still missed which makes you happy , we are sorry to short of it.Thanking you again,Nancy

8/10 Good

Yasaman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the pool wasn’t open the dates we were there and they were just opening it for the season as we were leaving, that was a bummer. The staff were very friendly and helpful. The room was clean and nice. It was very low key and chill in general. I enjoyed my stay.
Stayed 3 nights in May 2024
Response from Nancy on 28 May 2024
Thanking you to take to provide us the feedback and truly sorry that the pool experience we couldn't share at this time, but will be opening the same soon.We wish to serve the best of us next your visits.Thanking you ,Best Regards,Nancy

8/10 Good

alexia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located near 1000 Islands cruise and lots of restaurants close by.
Stayed 2 nights in May 2024
Response from Nancy on 28 May 2024
Thanking you for your kind feedback and will continue strive to make the best of the servings for your future visits.Thanks & Best regards,Howard Johnson by Wyndham Gananoque

8/10 Good

Seema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel truly exceeded my expectations. The attention to detail in every aspect of my stay, from the immaculate cleanliness to the exceptional service provided by the staff, was remarkable. The management should be commended for creating such a welcoming and enjoyable atmosphere. I will definitely be recommending this hotel to friends and family., my experience at the hotel property was nothing short of exceptional, thanks in large part to the dedicated and friendly staff who went out of their way to ensure that my stay was memorable. I look forward to returning in the future."
Stayed 1 night in May 2024
Response from Nancy on 26 May 2024
Thanking you for such a wonderful experience you have shared and we reciprocate with equal zeal to welcome you and your entire family again in future , also your detailed remarks and warm feedback are motivating us to provide the best of the services with us .Thanking you again & best regards,Howard Johnson by Wyndham GananoqueNandita

6/10 Okay

RABIUL

Travelled with family
Disliked: Amenities
Need to fix Room -210 1) single sofa broken 2) revolving chair from back is peeling need replacement. 3) No lotion provided so we have to buy from outside as we never carry this type of toiletories 4) washroom lock is not working condition 5) Beakfast time need to be extended as the close 9:30 AM. 6) No option to check in earlier than 3: PM Overall HJ need to investigate frequently the property and resolve in order to maintain property standards. Thanks - Rabiul Ashraf
Stayed 1 night in May 2024
Response from Nancy on 26 May 2024
Thanking you for the kind feedback, will look in to the matter of all facts mentioned and will try to fix at the earliest.Thanking you again,regards,Howard Johnson by Wyndham Gananoque Nandita

4/10 Poor

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
the towl is very dirty - most of them have the signs of dirty marks, can't be used...
Stayed 1 night in May 2024
Response from Nancy on 26 May 2024
We feel so sorry for the experience you have shared and found difficult to absorb the same, will make sure to not let you feel if any next visit you may pay us.Thanking you ,Regards,Howard Johnson by Wyndham Gananoque

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Nancy on 25 May 2024
Thanking you for this 5 start rating to our services, which is motivating us to do our best towards your comfort, happiness and smile at our place :)Thanking you & best regards,Howard Johnson by Wyndham Gananoque

2/10 Terrible

DAVINDER

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Nancy on 24 May 2024
We are extremely sorry for our bad that day , we assure you for the next any visits to make it fruitful as much we can serve for sure.Thanking you,Regards,Nancy

8/10 Good

Nikki

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in May 2024
Response from Nancy on 22 May 2024
Thanking you for appreciating our efforts and services, this is encouraging :)Thanking you again,Regards,Howard Johnson by Wyndham Gananoque

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Howard Johnson Gananoque. The room was clean and comfortable, very quiet. Staff were friendly and polite. Close to grocery’s and downtown.
Stayed 3 nights in May 2024
Response from Nancy on 21 May 2024
Thanks so much for the kind appreciations to our services and efforts to keep up ourselves at your disposal.Thanking you again for 5 star ratings and wish to serve you in future your any visits :)Regards,Howard Johnson by Wyndham Gananoque

6/10 Okay

Benedict

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No cable on tv,,, very limited finning!!!! Wifi is horrible!!!
Stayed 2 nights in May 2024
Response from Nancy on 21 May 2024
Thanking you for the feedback and will definitely look in to the same, which makes you comfortable in future any of your visits.

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of check in and convenient location.
Stayed 1 night in May 2024
Response from Nancy on 19 May 2024
Thanks a lot for the Kind feedback and appreciations with 5 Star Rating , we are overwhelmed that you had great experience visiting us and motivated to make it best if in any visit in future.Thanking you again,Regards Howard Johnson by Wyndham Gananoque

10/10 Excellent

Gloria, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nancy on 14 May 2024
Thanking you for your Time to provide us the feedback & we appreciate to receive 5 star out of 5 wow , glad to receive you and serve you for any of your future visits.Thanking you again & will remain at your services,Howard Johnson by Wyndham Gananoque

6/10 Okay

Bernie

Stayed 1 night in May 2024
Response from Nancy on 28 May 2024
Thanking you for the kind feedback and will do strive to improve our best to serve your next visits.Thanks,Howard Johnson by Wyndham Gananoque

6/10 Okay

Cathie

It was clean but old and needs some talc. Says breakfast included would not consider it breakfast more a coffee and muffins smack
Stayed 1 night in May 2024
Response from Nancy on 9 May 2024
HiThis is to say to improve and will do the needful for the next your any visit in future , will be taken care for sure.Thanking you for the feedback , it helps us to do betterment :)

6/10 Okay

christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast options minimal. Room was adequate. Poor water pressure. Thin towels
Stayed 1 night in Apr 2024
Response from Nancy on 3 May 2024
Thanks for your Prompt feedback and assure your next time experience would be improvised to keep up our services.Thanking you again & will be at your disposal

8/10 Good

Bibi

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean a little snack before you leave in the morning washroom clean overall good
Stayed 1 night in Apr 2024
Response from Front Desk on 2 May 2024
Thank you for your review, and for staying with us :)

4/10 Poor

Roderick

Stayed 1 night in Apr 2024
Response from Nancy on 20 May 2024
Thanks for the kind feedback and will try to be the best to your servings

10/10 Excellent

donna

Travelled with partner
Liked: Amenities
The grounds were kept up nice they went over n above put us in a different room where the internet worked for us.
Stayed 2 nights in Apr 2024
Response from Nancy on 1 May 2024
This is so Good feeling to receive 5 Star wow Thanks so much for sharing your experience with at Howard Johnson by Wyndham Gananoque We wish to serve you the best of the committed services for your future receiving if any any :)Thanking you again & will remain at your disposal

6/10 Okay

Joe

Travelled with partner
Liked: Staff & service, amenities
The property was vey appealing with the decks around them
Stayed 1 night in Apr 2024
Response from Front Desk on 1 May 2024
Thank you for staying with us, Joe! we hope you'll come back to see us!

6/10 Okay

Derrick, Spring Hill

Travelled with family
The reception staff were knowledgeable and friendly and made us feel welcome. Our room smelled musty and the carpeting felt damp. The bed was not comfortable and sleeping was poor. I went to the reception desk to request a tub plug so my wife could bathe and none was provided during our 5 night stay. That being said the room overall appeared clean. The motel is well situated in Gananoque and restaurant choices abound, which made our stay more positive. An average tourist quality motel. One receptionist was particularly pleasant and extremely knowledgeable about the area and is worthy of praise. Others at reception need further training in customer service. Perhaps they are related to the owners.
Stayed 5 nights in Apr 2024
Response from Jessica - Front Desk on 1 May 2024
We are deeply sorry for the inconvenience. All rooms should be well equipped, especially with a tub plug. We should have gotten one from another room for you, or something so she could bathe during your long stay. We do hope you'll come back again. We won't have such issues. Our front desk staff are being trained as quickly as possible to better accommodate our guests.Thank you for choosing the Howard Johnson by Wyndham Gananoque

8/10 Good

Larry

Liked: Cleanliness, staff & service
Was ok for the price. Would stay again!
Stayed 1 night in Apr 2024
Response from Nancy on 1 May 2024
Thanks so much for sharing your experience with 4 Stars at Howard Johnson by Wyndham Gananoque We wish to serve you the best of the committed services for your future receiving if any any :)Thanking you again & will remain at your disposal

10/10 Excellent

Nancy, Elora

Travelled with family
Awesome place to stay. Very clean, comfortable and I love the decor. Front staff was amazingly friendly and sweet. :) I would definitely stay here again!
Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr 2024
Outstanding review, thank you so much, Nancy. It was our pleasure serving you :)

8/10 Good

Irene

Stayed 1 night in Apr 2024
Response from Nancy on 14 May 2024
Thanking you for your Time to provide us the feedback & we appreciate to receive 4 star out of 5, glad to receive you and serve you for any of your future visits.Thanking you again & will remain at your services,Howard Johnson by Wyndham Gananoque

8/10 Good

Jim

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice accommodation. Clean. Needed a coffee maker.
Stayed 1 night in Apr 2024
Response from Nancy on 1 May 2024
Thanks so much for sharing your experience with 4 Stars at Howard Johnson by Wyndham Gananoque We wish to serve you the best of the committed services for your future receiving if any any :)Thanking you again & will remain at your disposal

2/10 Terrible

Paul P

Business traveller
Disliked: Amenities, property conditions & facilities
Seedy and unsafe lots of shady looking people hanging around outside.
Stayed 1 night in Apr 2024
Response from Front Desk on 1 May 2024
My goodness, Paul. We are very sorry you felt unsafe during your stay. It is usually a very pleasant town, quiet, with not much going on, especially this time of year. We do hope you'll come back for a visit.

10/10 Excellent

Angelica Faye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024
Response from Nancy on 1 May 2024
Thanks so much for sharing your experience with 5 Stars at Howard Johnson by Wyndham Gananoque We wish to serve you the best of the committed services for your future receiving if any any :)Thanking you again & will remain at your disposal

4/10 Poor

Matthew

Liked: Cleanliness
Disliked: Property conditions & facilities
the walls in the room I was staying in were so thin that I might as well of had roommates the matrass was like seeping on a rock and the door to my room was broken and didn't close properly, the gap in the door was wide enough that leaves and grass were blowing in and you could guess that I heard every noise possible overall served its purpose but I was happy to get out of their as quick as I could.
Stayed 7 nights in Apr 2024
Response from Front Desk on 27 Apr 2024
I'm sorry, that doesn't sound like a very good experience, at all. We're very sorry we couldn't fix some issues for you. Had you let the Front Desk know while you were here for the 5 days, we'd have been more than happy to have you switch rooms; as we are all about guest satisfaction. If you happen to stay with us again, please let us know right away, any issues, or inconveniences, and we can sort them out, right away.Thank you for choosing the Howard Johnson by Wyndham Gananoque. We do hope you'll come back and give us a chance to show you our diligence towards customer satisfaction :)

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front Desk on 14 Apr 2024
Thank you for reviewing our hotel, and for choosing the Howard Johnson by Wyndham Gananoque

8/10 Good

Harald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk on 12 Apr 2024
Thank you!

8/10 Good

Sheri

Stayed 1 night in Apr 2024
Response from Nancy on 1 May 2024
Thanks so much for sharing your experience with 4 Stars at Howard Johnson by Wyndham Gananoque We wish to serve you the best of the committed services for your future receiving if any any :)Thanking you again & will remain at your disposal

8/10 Good

Sharon

Stayed 1 night in Apr 2024
Response from Nancy on 1 May 2024
Thanks so much for sharing your experience with 4 Stars at Howard Johnson by Wyndham Gananoque We wish to serve you the best of the committed services for your future receiving if any any :)Thanking you again & will remain at your disposal

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean room
Stayed 1 night in Apr 2024
Response from Front Desk on 12 Apr 2024
Thank you for your review! We hope to see you again

10/10 Excellent

Bhadresh

Stayed 1 night in Mar 2024
Response from Front Desk on 12 Apr 2024
Thank you!

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Front Desk on 14 Apr 2024
We're so happy you enjoyed your stay!Thank you for choosing the Howard Johnson by Wyndham Gananoque. See you again!

10/10 Excellent

ILIE OVIDIU

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on 12 Apr 2024
Thank you!

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front Desk on 14 Apr 2024
Thank you for your review! Please let us know if there's anything we can do to accommodate you better, next time :)

8/10 Good

Deepu Damodaran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 2 May 2024
Thank you for leaving a review, and for choosing the Howard Johnson by Wyndham Gananoque

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Needs a little painting in the room, but didn’t affect stay
Stayed 1 night in Mar 2024
Response from Front Desk on 2 May 2024
Thank you for your review, Sandra. The painters are just finishing a few last touches on a couple rooms, and his job is complete. We have had all rooms painted, with holes filled in the last 2 weeks :)We hope to see you again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, appears fairly recently painted with a comfortable bed. Only issue, they are renovating many rooms and no mention of this while booking. I made a request for a ground floor room near the lobby, but nothing was available due to renovations. My room was a little inconvenient, but I was only there one night. Staff were friendly.
Stayed 1 night in Mar 2024
Response from Front Desk on 2 May 2024
Thank you for your review, William. We are very sorry for the inconvenience, and not mentioning it prior to booking. Thankfully, the painter has completed almost all the of rooms, and everything is back to normal. We appreciate you choosing the Howard Johnson by Wyndham Gananoque, we hope to see you again!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 2 May 2024
Thank you :) We look forward to seeing you again!

6/10 Okay

LISA

Liked: Staff & service
The room overall was fairly clean. There is a heating unit on the baseboard in the bathroom that had hair and dirt all over the top. The unit also didn't work but it didn't ruin our stay. The grounds were good other than the stairs up to the 400 numbered rooms. The stairs was insanely slippery even before it snowed. They are made by composite deck boards. We asked the staff to salt them which helped minimally. Overall for the price paid the hotel served our purpose of a place to sleep for our sports team. The free cafe mochas in the lobby were nice 👌
Stayed 2 nights in Mar 2024
Response from Front Desk on 2 May 2024
We appreciate your review, Lisa. I went ahead and showed this note to staff, they'll be sure to be more diligent in the bathrooms, and rooms in general. Thank you for choosing the Howard Johnson by Wyndham Gananoque

6/10 Okay

Fahim

Not a bad place to stay.
Stayed 2 nights in Mar 2024
Response from Front Desk on 2 May 2024
Thank you for reviewing the property :) we look forward to seeing you again!

6/10 Okay

Eobhann

Very basic motel, no cable tv, no coffee maker in rooms.
Stayed 3 nights in Mar 2024
Response from Front Desk on 2 May 2024
Thank you for your review. We are doing upgrades to the TVs, and we have a wonderful coffee maker at the front desk that makes all sorts of hot beverages. We are sorry we didn't quite fill your needs, but we'd love to try again!Thank you for choosing the Howard Johnson by Wyndham Gananoque

6/10 Okay

Andrea

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
stay was good. Clean rooms. As expected
Stayed 2 nights in Mar 2024
Response from Front Desk on 2 May 2024
Thank you for choosing the Howard Johnson by Wyndham, we look forward to seeing you again :)

2/10 Terrible

John, Cambridge

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Paper thin walls. At this very moment we are trying to go to sleep and their are kids running around in the room above us. Try to call the front desk but the phone doesn’t work so theirs nothing you can do about it. Stay away from this dump.
Stayed 1 night in Mar 2024
Response from Front Desk on 3 May 2024
Our sincerest apologies go to you, John. We are very sorry you didn't enjoy your stay with us. We had a hockey/volleyball Tournament that weekend, it was very busy. We are sorry about the noise, it is hard to control; especially with 20 kids running around. Someone is at the front desk at all times. I am not sure why the phone in your room wasn't working, but a physical trip to the office to make a complaint could have made it a better night for you.Again, we strongly apologize for your lack of sleep. I assure you, it is not always so rowdy.Thank you for choosing the Howard Johnson by Wyndham Gananoque

6/10 Okay

James

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Nancy on 3 May 2024
Thanking you for the 3 Star experience you had with us, we will be happy to serve you for the next your visit with us.

8/10 Good

michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and quiet
Stayed 2 nights in Mar 2024
Response from Front Desk on 21 Mar 2024
Thank you for your review, Michel. We're glad you enjoyed your stay with us. Please let us know if there is anything we can do to make your next stay us even better!

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing but the room could use Updated painting and such holes in the walls! The bathroom had hair left on heat register and in the sink! Bed was comfy but every time someone moves the whole bed shakes
Stayed 1 night in Mar 2024
Response from Front Desk on 12 Apr 2024
We are working hard here to prepare such things! Half of the rooms have had holes fixed, and new paint, also brand new 58" Roku TVs in every room. We hope you'll come back for a visit!

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covenient stay, nice family room, nice staff
Stayed 1 night in Mar 2024
Response from Front Desk on 21 Mar 2024
Thank you, Mark! We hope you'll think of us the next time you come to Gananoque!