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Reviews of Comfort Inn & Suites Thousand Islands Harbour District

2.5 out of 5
Comfort Inn & Suites Thousand Islands Harbour District
22 Main Street, Gananoque, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 473 out of 1001 reviews" "
Rating 8 - Good. 388 out of 1001 reviews" "
Rating 6 - Okay. 98 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in May 2024
Response from Deb on 28 May 2024
Thank you for your response. Your feedback is important to us!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable experience. Pool could be a little warmer but enjoyable swim none the less
Stayed 1 night in May 2024
Response from Deb on 26 May 2024
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6/10 Okay

Kurt

Travelled with partner
Liked: Cleanliness, staff & service
The foremost problem for us was the height/size of the toilet bowl. To me it seems as if they were meant for a washroom in a pre-school building. Not very convenient for older people.
Stayed 1 night in May 2024
Response from Deb on 27 May 2024
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10/10 Excellent

ARUN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, best location and all attractions reachable by walk.
Stayed 2 nights in May 2024
Response from Deb on 27 May 2024
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10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, easy parking, pleasant staff
Stayed 1 night in May 2024
Response from Deb on 27 May 2024
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10/10 Excellent

Rong, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Deb on 27 May 2024
Thank you!

10/10 Excellent

Taieb

Everything was good
Stayed 1 night in May 2024
Response from Deb on 27 May 2024
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10/10 Excellent

Oksana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Deb on 27 May 2024
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10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Deb on 27 May 2024
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8/10 Good

SEUNG HO, DACULA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was nice that it was quiet and secluded.
Stayed 1 night in May 2024
Response from Deb on 27 May 2024
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10/10 Excellent

Cate

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was smooth, stay was enjoyable and staff was very friendly. Breakfast was better than expected.
Stayed 1 night in May 2024
Response from Debbie on 14 May 2024
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10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Deb on 12 May 2024
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10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a holiday feel to it.
Stayed 2 nights in May 2024
Response from Deb on 11 May 2024
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10/10 Excellent

Woojin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in May 2024
Response from Deb on 11 May 2024
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10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
For the price, the property was great. Conveniently located and free parking. We were able to check out and leave our car in the parking lot while we went on our 3-hr cruise of the islands. The pool was well maintained. My 18M old loved it.
Stayed 1 night in May 2024
Response from Deb on 7 May 2024
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8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Deb on 7 May 2024
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10/10 Excellent

Paul

Stayed 1 night in Apr 2024
Response from Deb on 27 May 2024
Your response is important to us, Thank you!

10/10 Excellent

Murray, Niagara on the Lake

Stayed 1 night in Apr 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Coffee maker in the room was gross. Don't think it had ever been cleaned.
Stayed 1 night in Apr 2024
Response from Deb on 14 Apr 2024
Thank you for your response. Your feedback is important to us so we can make your stay more enjoyable on your next stay.

10/10 Excellent

irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Deb on 14 Apr 2024
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8/10 Good

Maia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints at all with the property - quiet, clean, comfortable rooms and a great breakfast. I was not happy with the $15 parking fee, which has clearly just been tacked on so they can lower the room rates and appear competitively priced. I know it's a competitive market but a parking fee for a hotel in a small town, even a very touristy small town, isn't a great look. Other than this I'd give them full marks.
Stayed 1 night in Apr 2024
Response from Deb on 12 Apr 2024
Thankyou for response. We take your feedback seriously so we can improve and make your experience more positive

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very clean and safe hotel with great comfy beds. It was great!
Stayed 1 night in Apr 2024
Response from Deb on 12 Apr 2024
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10/10 Excellent

Catrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with comfortable firm beds. Breakfast is also good and included in price. Would stay again at hotel.
Stayed 2 nights in Apr 2024
Response from Debbie on 12 Apr 2024
Thank you for your feedback. We appreciate your business and hope to see you again.

8/10 Good

K

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean, hallways were clean, breakfast area was very clean. Front desk staff were very nice and very efficient. I did not like the price gouging for the night prior to the eclipse, but I get it... The hotel is very close to the waterfront and close enough to downtown to walk to the restaurants and shops if you choose. I would stay here again.
Stayed 2 nights in Apr 2024
Response from Deb on 12 Apr 2024
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10/10 Excellent

Elizabeth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made an effort to give us a ground floor room and were very friendly and thoughtful.
Stayed 1 night in Apr 2024
Response from Deb on 8 Apr 2024
Thank you for your response. We appreciate your feedback

8/10 Good

Roma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Deb on 9 Apr 2024
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10/10 Excellent

Rachel

Stayed 1 night in Apr 2024
Response from Deb on 28 Apr 2024
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6/10 Okay

joe

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
$15 parking in a small town. Expensive, no elevators. Basic hotel. Front desk lady was nice that's the only positive so far.
Stayed 1 night in Apr 2024
Response from Deb on 8 Apr 2024
Thank you for your response. We appreciate your response .

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No surprises.. big and clean rooms. (I feel this property is newly built.)
Stayed 1 night in Mar 2024
Response from Debbie on 28 Mar 2024
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6/10 Okay

Carmella

Travelled with family
Liked: Cleanliness, amenities
An average stay at Comfort Inn, very small room with a window that hardly opened and no option to upgrade to a balcony room. There was no glassware available so had to drink wine using plastic. The pool was a good size and we appreciated free parking and breakfast. Walkable to the main street, a park and the laje. Riva Restaurant next door was AWESOME - make a reso ahead of time.
Stayed 2 nights in Oct 2023
Response from Deb on 30 Oct 2023
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8/10 Good

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Deb on 29 Oct 2023
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10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice night at the comfort inn the staff was super friendly
Stayed 1 night in Oct 2023
Response from Debbie on 26 Oct 2023
Thank you for staying with us! Your feedback is important to us.

6/10 Okay

Tina

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We stayed one night and had to complain about our room. It was very dirty but the staff was friendly and offered us another room which we took. breakfast was buffet style. the breads were stale and homefries were cold and hard. Otherwise everything else was great.although there were a couple of complaints, it wasnt horrible so i would recommend staying here and we would stay again as well. The beds and pillows were super comfy
Stayed 1 night in Oct 2023
Response from Deb on 31 Oct 2023
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8/10 Good

Marian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and looks to be newly renovated. It's a good bang for you buck!
Stayed 1 night in Oct 2023
Response from Deb on 23 Oct 2023
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10/10 Excellent

Nicole

Stayed 2 nights in Oct 2023

10/10 Excellent

Tammyy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Deb on 23 Oct 2023
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10/10 Excellent

Abby

Travelled with family
Liked: Property conditions & facilities, room comfort
Clean rooms, quiet rooms and friendly front desk staff. The team that worked on the breakfast service was incredibly kind and helpful will definitely come back in the future
Stayed 1 night in Oct 2023
Response from Deb on 19 Oct 2023
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10/10 Excellent

Cassandra

Stayed 1 night in Oct 2023

10/10 Excellent

bernardine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gananoque 1000 island visit
Hotel was clean and well maintained. Walking distance to the cruise terminal. Room was clean n lot of parking spaces.
Stayed 1 night in Oct 2023
Response from Deb on 15 Oct 2023
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10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Debbie on 14 Oct 2023
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10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 2 nights in Oct 2023
Response from Deb on 11 Oct 2023
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10/10 Excellent

Robert

Passing Through
Quick one night stay on the way back to Toronto. The Front Desk agent upon check-in was super and had a good sense of humor. All staff were friendly and made staying a pleasure.
Stayed 1 night in Sep 2023
Response from Deb on 11 Oct 2023
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10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a family reunion off site. The woman who checked me 8n on Friday evening and at check out on Monday morning was just so positive…after an 8 hour drive, I really appreciated it. Everyone else including the folks who took care of the breakfast were such a joy to encounter. Many thanks to you all. You made our stay just so incredibly pleasant.
Stayed 3 nights in Oct 2023
Response from Deb on 10 Oct 2023
Thank you for staying with us! Your feedback is important to us and we are happy we made your stay pleasant.

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Deb on 10 Oct 2023
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4/10 Poor

jenny

Stayed 4 nights in Oct 2023
Response from Deb on 10 Oct 2023
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10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and modern. Walk to Main Street and the city line cruises.
Stayed 1 night in Oct 2023
Response from D on 6 Oct 2023
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10/10 Excellent

Paula, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay while visiting Gananoque
Stayed 1 night in Oct 2023
Response from D on 6 Oct 2023
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10/10 Excellent

Genevieve Weekes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the waterfront
Stayed 1 night in Sep 2023
Response from D on 2 Oct 2023
Thank you for staying with us!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from D on 6 Oct 2023
Thank you for staying with us!

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is tired. However, when compared to others in town, it is quite good. Walkable to every attraction in Gananoque.
Stayed 2 nights in Sep 2023
Response from Debbie on 29 Sept 2023
Thank you for staying with us! Your feedback is important to us.