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"Clean, beautiful. Great breakfast. Lively staff. "

"Great location "

"Breakfast was great, laundry room was handy and view was beautiful. "

"We had a good stay overall, with a few things worth noting. The staff were excellent. Petros handled a leak in our room brilliantly and upgraded us to a suite while it was fixed. The bar staff were also very attentive and friendly. The main downside was the spa setup. For a hotel marketed as a 5* hotel and spa, it was disappointing that all facilities come at an extra cost. The sauna and jacuzzi require a private booking (30 minutes, €25–30 per person). The jacuzzi was also only lukewarm and only seemed to heat up towards the end, which goes very quickly. It was also a shame the indoor spa pool was closed. I understand this is no longer advertised, but it would have made a big difference, especially in bad weather. That said, the massages were excellent and worth the €50–60 per person. The hotel is a mix of old and new. The older side shows wear, with stains on couches and cushions, but the beds were comfortable and housekeeping was great. The suite was lovely. I would recommend paying extra for newer rooms in the spa building. Breakfast had nice touches like local honey, also given as a check-out gift, but vegetarian options were limited. Indoor seating can be tight in colder months. Overall, great service but not quite a 5* spa experience."

"Clean room, staff very friendly"

"We visited Balito with a family of 7 and had the most wonderful stay. The hotel is small but updated and it is run by a wonderful family who makes you feel at home. The pool area is lovely and the breakfast and coffee is perfect in the morning. The rooms were good for our large family (we had two rooms with 3 beds each) and the area is very walkable. It’s about a 14 min walk to the beach (with my slower children) and a 10 min taxi into Chania. There is also a bus to take you to town and some of the other beaches that stops nearby but we didn’t do it because of elders in our group. There is a taverna around the corner that was amazing. Overall I highly recommend this hotel and will be back again if we return to Crete. "

"Staff amazing. Clean rooms. Great swimming. Can't wait to return. "