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Reviews of TownePlace Suites by Marriott Gainesville Northwest

3 out of 5
TownePlace Suites by Marriott Gainesville Northwest
7451 West Newberry Road, Gainesville, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 270 out of 538 reviews" "
Rating 8 - Good. 131 out of 538 reviews" "
Rating 6 - Okay. 55 out of 538 reviews" "
Rating 4 - Poor. 43 out of 538 reviews" "
Rating 2 - Terrible. 39 out of 538 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on 15 Mar 2024
James, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Jesus

Liked: Cleanliness
Disliked: Staff & service
Breakfast was trash, Coffee was trash, limited lighting in parking lot. Staff needs to be retrained
Stayed 1 night in Feb 2024
Response from Owner on 5 Mar 2024
Thank you for taking the time to review us, Jesus. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very spacious. Comfy beds. Staff is polite
Stayed 1 night in Feb 2024
Response from Owner on 12 Feb 2024
Michael, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Owner on 22 Jan 2024
Stewart, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Shauna

Stayed 1 night in Jan 2024
Response from Owner on 8 Feb 2024
Shauna, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for gainsville
Response from Owner on 10 Jan 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel
When we travel we like to have a room that has plenty of storage areas so we can unpack. This hotel had more than enough! It also had lights over each side of the king bed -- a small perk, perhaps, but for those of us who read in bed at night, a great perk! Plus, the staff was extremely friendly and attentive, and the free breakfast each morning was very good! We will definitely stay here again!
Stayed 6 nights in Nov 2023
Response from Owner on 12 Dec 2023
Ross, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Yufan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to UF
Response from Owner on 14 Mar 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Valery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on 11 Dec 2023
Valery, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Lindsey

Stayed 2 nights in Nov 2023
Response from Owner on 22 Dec 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Patricia

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Owner on 29 Nov 2023
Patricia, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Owner on 24 Nov 2023
Randall, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Owner on 20 Nov 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Emelia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Owner on 18 Nov 2023
Emelia, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower concern
We stayed in a handicap room & the biggest concern I had was the shower. It was for someone in a wheelchair & water was all over the floor as neither of us uses a wheel. I put most of the linens on the floor to soak up the water so we wouldn’t slip. The drains did not handle the volume of water well.
Stayed 1 night in Nov 2023
Response from Owner on 17 Nov 2023
Gene, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Cale

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023
Response from Owner on 15 Nov 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very short stay of one night and it served its purpose.
Stayed 1 night in Oct 2023
Response from Owner on 8 Nov 2023
Yvette, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Timothy

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Clean and friendly staff
Stayed 3 nights in Oct 2023
Response from Owner on 3 Nov 2023
Timothy, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Owner on 19 Oct 2023
Melinda, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Ariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room style unavailability
We had reserved a king bed with sleeper room and received a two queen room without sleeper sofa. When I questioned this I was asked to check in the morning for availability for the following day. A bit disheartening that they did not take my name and room number to alert me of availability and left me to try and chase reserved-style room down. The room was otherwise fine and clean.
Stayed 2 nights in Sep 2023
Response from Owner on 26 Sept 2023
Ariana, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility and great staff
Stayed 1 night in Sep 2023
Response from Owner on 25 Sept 2023
Sonja, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Owner on 18 Sept 2023
Patricia, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

DEXTER

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Sep 2023
Response from General Manager on 15 Sept 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Owner on 30 Aug 2023
Sonia, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Linda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Aug 2023
Response from Owner on 30 Aug 2023
Linda, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pet friendly place to stay! Clean rooms with a lot of space…. Quiet as well
Stayed 1 night in Aug 2023
Response from Owner on 30 Aug 2023
Robert, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

olivier

Stayed 1 night in Aug 2023
Response from Owner on 28 Aug 2023
Olivier, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Ritesh

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and spacious room. Limited breakfast items.
Stayed 5 nights in Aug 2023
Response from Owner on 28 Aug 2023
Ritesh, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Narciso

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
good
Stayed 1 night in Aug 2023
Response from Owner on 23 Aug 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

2/10 Terrible

Karen

Stayed 2 nights in Aug 2023
Response from Owner on 4 Sept 2023
Thank you for taking the time to review us, Karen. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Lila

Stayed 1 night in Jul 2023
Response from Owner on 21 Aug 2023
Lila, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Maria Gabriela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Owner on 2 Aug 2023
Maria, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just an overnight stay due to our ac not working. We are so grateful there was availability close in proximity to where we live. Thank you for the wonderful hospitality! 10/10 rating!!
Stayed 1 night in Jul 2023
Response from Owner on 28 Jul 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

6/10 Okay

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
When I went to my room, the linens were all on the floor and one of the mattresses was flipped up on the floor as well. The front desk was quick to apologize and get us a new room when I explained the situation. The rooms are spacious and well appointed with a 2 burner cook top, dishwasher, dishes and glasses, and a good size fridge. I was impressed with how nicely they designed the room to accommodate guests. The front desk clerk also greeted guests by name as they entered the facility. I would stay here again.
Stayed 1 night in Jul 2023
Response from Owner on 5 Jul 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Nohelia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good for the length of my stay, but The shower curtain had a stain, and the breakfast was not good, which was another reason to select the hotel. I will say, the personnel was extremely nice.
Stayed 1 night in Jun 2023
Response from Owner on 5 Jul 2023
Nohelia, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

4/10 Poor

Barbara

Travelled with family
Disliked: Property conditions & facilities
Not impressed!
It's never comforting when they give your room to someone else when you are in that room! I'm glad I had the safety lock so that they did not walk in while I was changing. The sink in the bathroom was very slow to drain as well.
Stayed 1 night in Jun 2023
Response from Owner on 28 Jun 2023
Thank you for taking the time to review us, Barbara. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service
i like kitchen but outdated furnitures and bed need to be replace. Sagging closet to bathroom
Stayed 1 night in Jun 2023
Response from Owner on 23 Jun 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Norma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staffing was super friendly & everything was clean. Definitely would stay there again.
Stayed 1 night in Jun 2023
Response from Owner on 14 Jun 2023
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

2/10 Terrible

Sudhir, Naperville

Travelled with family
Disliked: Cleanliness, staff & service
Room not clean. No sheets for sofa bed. No toilet paper or doap
Stayed 1 night in Jun 2023
Response from Owner on 12 Jun 2023
Thank you for taking the time to review us, Sudhir. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 Poor

victor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Super dirty, everything was dirty.
Stayed 5 nights in May 2023
Response from Owner on 26 May 2023
Thank you for sharing feedback on your guestroom during your recent stay, Victor. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious with kitchen
friendly staff, spacious room, black out curtains, clean and safe feeling.
Stayed 1 night in May 2023
Response from Owner on 22 May 2023
Brenda, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

4/10 Poor

Scott and Denise

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
MEH
We were in a room with two queen beds. One of the beds had brown spots in the fitted sheets. The room was neat. Although we asked the front desk to put fresh sheets on the next day, when we ran into housekeeping, they were unaware of it. However, housekeeping was very nice and cleaned up the room. Rooms are refreshed every other day. since housekeeping came in on day 2, they did not "refresh" the room until day 5. We had to ask for clean towels regularly. We went to breakfast 20 minutes before it was over. There was no hot breakfast. Oatmeal was never made. There was one plate. They had cereal and milk, but no spoons. when we asked the front desk, they said they were low on supplies. The room was not as pictured. It had a chair and foot stool. no desk. It had a kitchen table that was broken on the edge. No couch, no desk.
Stayed 1 night in May 2023
Response from Owner on 15 May 2023
Thank you for taking the time to share your feedback about your recent stay, Scott and Denise. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

4/10 Poor

Stacey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Owner on 15 May 2023
Thank you for taking the time to review us, Stacey. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 Poor

Robert

Stayed 1 night in May 2023
Response from Owner on 9 May 2023
Thank you for taking the time to review us, Robert. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Holly

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Upon check in, their system was down. I understand it happens. Also a boil water notice on all doors. The hotel is in need if many repairs and it hasnt been kept up. The walls in our room had what looked like water drips or someone had thrown a beverage on the walls and window. I had to clean the windows, it was disgusting. Seemed to need alot of drywall repair all over the hotel. The hotel beside ours had the police at it at least 3x. People coming and going all day and night, slipping on and out of the shadows. And the parking was in that direction., so i felt concerned about my car. There was also a lady that had checked out of the hotel and was laying facedown on the concrete by the chairs in front of the hotel. All in all, not a pleasant stay and i dont recommend.
Stayed 2 nights in May 2023
Response from Owner on 8 May 2023
Thank you for taking the time to share your feedback about your recent stay, Holly. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

4/10 Poor

Jeffrey, Farmington

Disliked: Cleanliness, property conditions & facilities
Couldn’t drink the water. No coffee in the am - have they heard about bottled water?
Stayed 1 night in May 2023
Response from Owner on 8 May 2023
Thank you for taking the time to review us, Jeffrey. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

2/10 Terrible

Diannie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property needs a complete disinfecting and upgrading of furniture. It was a very disappointing and unpleasant stay which is very unusal for Marriott . There was an issue of no water and the staff was very unprofessional in handling the situation. One receptionist hung up before I even ask the status of the water situation.
Stayed 2 nights in May 2023
Response from Owner on 8 May 2023
Thank you for taking the time to share your feedback about your recent stay, Diannie. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly right for a UF graduation.
Stayed 1 night in May 2023
Response from Owner on 8 May 2023
Marina, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

beverly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and fast check in. Room was clean and amenities great.
Stayed 1 night in Apr 2023
Response from Owner on 28 Apr 2023
Beverly, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

2/10 Terrible

DeAnae

Stayed 1 night in Apr 2023
Response from Owner on 24 Apr 2023
Thank you for taking the time to review us, DeAnae. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.