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"I had communicated that I would be arriving in the early hours of the morning and asked for check-in instructions. I was advised that they could only be sent once o arrived at the building and that there would be someone available to do this. There wasn’t. I ended up having to wait in the lobby of the building till the morning and then had to wait another couple of hours for the room to be cleaned even though my booking started the day before and the apartment should’ve been ready. The apartment I was given was in another building from the one I booked and was also smaller than the one I’d booked. I asked for a partial refund and have still not been given one. Would not recommend this company. Location was close to sites if interest though."

"Perfect, was definitely delicious "

"Classic hotel with a beautiful pool, nice bar and good food. The rooms need some upgrades specially the bathrooms. The staff is lovely, so overall a nice experience."

"The stay was good value for the money. The breakfast was basic but decent. The location is perfect if you need to be close to the area. The room and washroom was clean."

"Great place to stay and good for families"

"We reserved two cabins at Mirador de Sumapaz. We arrived at 11:00 a.m. to ask about early check-in and were told check-in was at 3:00 p.m. When we returned at 3:00, the cabins were still not ready and we only checked in around 3:30 p.m. Once inside, we encountered multiple issues: - No hot water in any cabin - Missing shower heads in all showers - Empty soap and hand-wash dispensers - No shampoo provided, only basic hand soap - Mini fridge unplugged and empty, yet we were asked at checkout if we had consumed items Breakfast was very basic, and we were charged USD 3 per sandwich for an extra cheese and ham sandwich, which felt excessive. More seriously, in one cabin, three people woke up with multiple insect bites, likely from mites or similar insects, raising concerns about cleanliness and bedding conditions. We were also charged IVA separately, which was not disclosed on Expedia. In addition, we were double-invoiced and had to be contacted after checkout to provide our bank details so a reimbursement could be issued. On the positive side, the main pool is large and very clean, and the water slide was a lot of fun for our grandson. Overall, the stay fell well below acceptable standards due to poor maintenance, missing basic amenities, hygiene concerns, and billing issues. Unfortunately, we would not recommend this property."

"No issues except it really is very noisy. There's a lot of noise coming from the garage, and the room cleaning staff chit chat loudly in the holes early in the morning and all day long."

"Staff very friendly and the place is very peaceful "

"El servicio muy cálido. El lugar tranquilo y acogedor."