"Overall, a pretty pleasant stay with some nice surprises, but just enough that was not great that I won't be inclined to rebook (especially for these prices).
Pros:
- It was lovely having a balcony to step out and get some fresh air
- My bathtub had jets! plus there were complementary bath salts
- Tower view was amazing
- The atrium is something out of sci fi -- felt like being in a spacecraft
- 2 bottles of complementary water in the room
- Lawson konbini in the basement
- Wonderful park just outside
- When I had A/C challenges, they brought a bladeless fan, very helpful
- Bluetooth speaker on desk that paired easily with my phone
- Firm but comfortable bed (pretty standard in Japan, except the ANA hotels where the beds are like rock)
- Great bathroom lighting
- Bell desk service was very warm and helpful
Cons:
- Use of the pool is not included in the room rate, even the club room, and costs Y3,000
- Also, the pool is really just for working out (laps or walking), not so much for relaxing, it's not a relaxing atmosphere
- At tea time in the lounge, the food platters were empty 90% of the time
- The A/C struggled when it was a hot day out out, it couldn't cool below 24 C, which is too warm for sleeping, but the fan they brought helped a lot
- Light switches in the room are not easy to understand; I never did figure out how to control one or two, and I never figured out how to turn on the do-not-disturb light outside my room (but I saw othr rooms with it on)"
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