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Reviews of SpringHill Suites by Marriott San Jose Fremont

2.5 out of 5
SpringHill Suites by Marriott San Jose Fremont
46333 Fremont Blvd, Fremont, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 228 out of 308 reviews" "
Rating 8 - Good. 44 out of 308 reviews" "
Rating 6 - Okay. 15 out of 308 reviews" "
Rating 4 - Poor. 7 out of 308 reviews" "
Rating 2 - Terrible. 14 out of 308 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
The manager was very helpful and patient.
Stayed 1 night in May 2024
Response from Emilio E. on 22 May 2024
Dear guest, we’re grateful that you took the time to leave us a review. Thanks you very much! See you next time. Have a wonderful day

10/10 Excellent

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Emilio E. on 22 May 2024
Dear guest, we’re grateful that you took the time to leave us a review. Thanks you very much! See you next time. Have a wonderful day

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay clean rooms and great staff.
Stayed 1 night in May 2024
Response from Emilio E. on 22 May 2024
Dear guest, we’re grateful that you took the time to leave us a review. Thanks you very much! See you next time. Have a wonderful day

10/10 Excellent

Jose

Liked: Cleanliness
Great love it
Stayed 1 night in May 2024
Response from Emilio E. on 22 May 2024
Dear guest, we’re grateful that you took the time to leave us a review. Thanks you very much! See you next time. Have a wonderful day

10/10 Excellent

JIM, Naperville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good only the bathroom sink is too small
Stayed 1 night in Apr 2024
Response from Emilio E. on 4 May 2024
Dear guest, we’re grateful that you took the time to leave us a review. Thanks you very much! See you next time. Have a wonderful day

2/10 Terrible

Niala

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this property about 3 times before as we love the restaurant behind it. This time, however, will be our last. The hotel was gross. The shower had pink fungus growing on it. The curtains would not close so at 5:30 am we had a fully bright room with a 4month old baby. We called the night we checked in and let them know of these concerns and they said they had no rooms and they could do a partial refund. The next day the manager said they offered you an additional room last night ( untrue, the front desk said they had no rooms to move me into, as this is what I was actually asking for) and she offered to give me a $30 lol. That actually made me laugh. See the pictures and judge for yourself. We will never be staying here again.
Stayed 1 night in Apr 2024
Response from Emilio E. on 30 Apr 2024
Dear Guest,Thank you for leaving a review, we are sorry we missed the mark in our services during your stay. We hope you gives another chance. Have a wonderful day.

10/10 Excellent

tiana

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Emilio E. on 20 Apr 2024
Dear guest, we’re grateful that you took the time to leave us a review. Thanks you very much! See you next time. Have a wonderful day.

10/10 Excellent

Sa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & clean room
Stayed 1 night in Apr 2024
Response from Emilio E. on 20 Apr 2024
Dear guest, we’re grateful that you took the time to leave us a review. Thanks you very much! See you next time. Have a wonderful day.

4/10 Poor

robert

Disliked: Staff & service
regarding the parking fee of $10 dollars/day, reception desk said that if I am a member of Marriott Bonvoy, that will be white off. when I check out, I brought number then she asked if I am gold member or not, I said I am not sure and when I check in nobody talked about that, and then she said they have to charge. I would feel good if they said from the beginning time if was advised.
Stayed 4 nights in Apr 2024
Response from Emilio. E. on 20 Apr 2024
Hi Steven,Thank you for leaving us a review, we value your time and effort. We hope to serve you again soon.

8/10 Good

Cristine

Stayed 1 night in Apr 2024
Response from Emilio E. on 4 May 2024
HiCristine,Thank you for leaving us a review, we value your time and effort. We hope to serve you again soon.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean!
Stayed 2 nights in Apr 2024
Response from Emilio E. on 20 Apr 2024
Dear guest, we’re grateful that you took the time to leave us a review. Thanks you very much! See you next time. Have a wonderful day.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emilio E. on 20 Apr 2024
Dear guest, we’re grateful that you took the time to leave us a review. Thanks you very much! See you next time. Have a wonderful day.

10/10 Excellent

Dario, Costa Mesa

Liked: Cleanliness, staff & service, property conditions & facilities
Best
Stayed 2 nights in Apr 2024
Response from Emilio E. on 20 Apr 2024
Dear guest, we’re grateful that you took the time to leave us a review. Thanks you very much! See you next time. Have a wonderful day.

10/10 Excellent

Usman

Liked: Cleanliness
Disliked: Amenities
Good
Stayed 1 night in Feb 2024
Response from Emilio E. on 20 Apr 2024
Dear guest, we’re grateful that you took the time to leave us a review. Thanks you very much! See you next time. Have a wonderful day.

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emilio E. on 2 Apr 2024
Thank you Elizabeth for leaving us a review. We appreciate your time. We also hope to welcome you again in the near future.

10/10 Excellent

Laura

Stayed 1 night in Feb 2024
Response from Emilio E. on 26 Mar 2024
Dear guest, we’re grateful that you took the time to leave us a review. Thanks you very much! See you next time. Have a wonderful day.

8/10 Good

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Nice property, comfortable beds - good hotel all around
Stayed 4 nights in Mar 2024
Response from Angie Makisi on 22 Mar 2024
Hi Steven,Thank you for leaving us a review, we value your time and effort. We hope to serve you again soon.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
perfect for business travel!
Stayed 1 night in Mar 2024
Response from Angie Makisi on 22 Mar 2024
Dear Grant, Thank your for taking the time to leave us a review. We hope to welcome you again in the near future.

10/10 Excellent

Rina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exception stay the hotel cleanliness is wonderful.
Stayed 2 nights in Mar 2024
Response from Angie Makisi on 22 Mar 2024
Thank you Rina for taking the time to leave us a review. We are happy your enjoyed your stay, we hope to welcome you again soon.

8/10 Good

Jessica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This place is pretty nice. A lot of offices around the are so that’s a good thing because there is no chance of homelessness. The only problem was that the fridge was hardly cold so our drinks couldn’t be cold enough but everything else was good. One more thing the only past food place was McDonald and subway.
Stayed 2 nights in Feb 2024
Response from Angie Makisi on 20 Feb 2024
Thank you for taking the time to leave us a review.

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Simple as nice Hotel but terrible customer service or front desk person 👎. We paid in advance on Expedia but the lady charge me too with but attitude.
Stayed 1 night in Feb 2024
Response from Emilio e. on 5 Mar 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

Crecensio R

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The rooms were very clean and comfortable. Great breakfast options to choose from.
Stayed 1 night in Feb 2024
Response from Angie Makisi on 20 Feb 2024
Thank you for taking the time to leave us a review. We hope to welcome you back soon.

10/10 Excellent

Avelino

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Angie Makisi on 20 Feb 2024
Thank you Avelino for the review, we hope to serve you again in the near future.

8/10 Good

Lucy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay and were surprised how much space the room provided. It was very clean and convenient for our weekend’s events. The only issues we had was the refrigerator would only stay on 2 hrs at a time, the AC was tricky, and the walls were thin. We could hear our neighbor snoring and one morning his alarm was going off for about 5 minutes and he slept through it. Other than that it was a good stay.
Stayed 3 nights in Jan 2024
Response from Angie Makisi on 20 Feb 2024
Thank you Lucy for leaving us a review. Hope to see you again soon.

10/10 Excellent

Kathrine

Stayed 2 nights in Jan 2024
Response from Emilio E. on 5 Mar 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Emilio E. on 5 Mar 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ve stayed at this location multiple times now and each time they have maintained consistently with cleanliness, friendly service, and comfort. They have a decent breakfast selection serving a few hot bar options including oatmeal, eggs and sausage Saturday morning. They also have some bread choices along with cereal, fruit and yogurt. Most of all, our family loves this location because of the two king bed options. Definitely a go to when coming into town.
Stayed 1 night in Jan 2024
Response from Emilio E. on 5 Mar 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

kimberly, san jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Emilio E. on 5 Mar 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Angie Makisi on 24 Jan 2024
Thank you Lisa for taking the time to leave us a review. We hope to welcome you back when travels brings you back to the area.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Jan 2024
Response from Angie Makisi on 24 Jan 2024
Thank you April for leaving us a great review, we hope to serve you again soon,

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & Clean
The room was spacious, clean and comfortable. The hotel is well managed regarding the grounds. It's conveniently off the freeway and within a reasonable driving distance to restaurants in the Fremont area. I was disappointed with the breakfast and considered it very basic for a Marriott. The selection of breakfast options was minimal.
Stayed 4 nights in Jan 2024
Response from Emilio E. on 5 Mar 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

6/10 Okay

Roxanne

Travelled with partner
Room was a bit dirty. Flakes on the couch. I started getting itchy
Stayed 1 night in Jan 2024
Response from Emilio E. on 5 Mar 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Awesome hotel. Super clean and new. Huge rooms and the breakfast is actually pretty good.
Stayed 2 nights in Jan 2024
Response from Emilio E. on 5 Mar 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night getaway
Been here a couple times now. Great place to relax and have time for a couple that has children at home
Stayed 1 night in Jan 2024
Response from Emilio E. on 5 Mar 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

Daryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied
Stayed 1 night in Jan 2024
Response from Emilio E. on 5 Mar 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort
Good mid-level place but a few corners cut
This is kind of a medium quality place which seems very new. The room itself was nicer and larger than normal, however the bed was too soft. The staff does not give new towels or make the bed during the entire stay unless you specifically request it. Parking is convenient, but they charge for it, and there is no other place to park, so this is kind of a gouge. Breakfast was ok, but they shut it down a bit early despite the place being packed with every single table with people.
Stayed 3 nights in Dec 2023
Response from Emilio E. on 5 Mar 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

8/10 Good

Hao Chien,

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Dec 2023
Response from Emilio E. on 5 Mar 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

Desirae

Stayed 1 night in Dec 2023
Response from Emilio E. on 5 Mar 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five stars
I would give comfort a higher score if I could!!!
Stayed 1 night in Dec 2023
Response from Emilio E. on 5 Mar 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Angie Makisi on 11 Dec 2023
Thank you Elizabeth for taking the time to leave us a review. We hope to welcome you back if travel brings you back into the area.

10/10 Excellent

Wan san

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience.
Good location, clean , room is big, good breakfast, I will come next time.
Stayed 1 night in Dec 2023
Response from Angie Makisi on 11 Dec 2023
Thank you Wan San for taking the time to leave us a review. We hope to serve you again soon.

10/10 Excellent

Allen F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
We had an amazing time. We go to same hotel often for a few days s away for quiet time and rest, the last time was in September. We will go again in couple of months.
Stayed 3 nights in Nov 2023
Response from Angie Makisi on 11 Dec 2023
Hello Allen F! Just wanted to let you know how much your review means to us here at Springhill Suites Fremont. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive.

10/10 Excellent

Jocelyn, NEWARK

Liked: Cleanliness, staff & service, property conditions & facilities
My relatives visiting from out of town enjoyed their stay.
Stayed 1 night in Dec 2023
Response from Angie Makisi on 11 Dec 2023
Thank you Jocelyn for taking the time to leave us a review. We are happy your relatives enjoyed their stay, we welcome you guys anytime.

10/10 Excellent

Esteban

Stayed 3 nights in Nov 2023
Response from Emilio E. on 5 Mar 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

Esteban

Stayed 8 nights in Nov 2023
Response from Emilio E. on 23 Nov 2023
Thank you for taking the time to leave us a review, we appreciate the feedback. We hope to serve you again soon.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Switched hotels but great customer service
I actually didn’t stay here because I found out that my daughters cheer squad was an another SpringHill suites. When I explained the situation and asked if I could cancel to move hotels it wasn’t an issue. Amelio was so helpful and understanding. Before we switched hotels I did get to see our room and it was beautiful. The beds were nice and the bathroom/shower were nice as well. We had 2 TVs in our room which made it perfect with having kiddos.
Stayed 2 nights in Nov 2023
Response from Emilio E. on 23 Nov 2023
Thank you for taking the time to leave us a review, we appreciate the feedback. We hope to serve you again soon.

8/10 Good

tony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Nice and spacious rooms. Lots of noise from other guests.
Stayed 2 nights in Nov 2023
Response from Emilio E. on 23 Nov 2023
Thank you for taking the time to leave us a review, we appreciate the feedback. We hope to serve you again soon.

10/10 Excellent

Vanessa

Stayed 1 night in Nov 2023
Response from Angie Makisi on 11 Dec 2023
Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a wonderful treat to have a Happy Hour on Wednesday evening. Beds were very very comfortable. Rooms extremely clean.
Stayed 1 night in Nov 2023
Response from Emilio E. on 23 Nov 2023
Thank you for taking the time to leave us a review, we appreciate the feedback. We hope to serve you again soon.

10/10 Excellent

Juan

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Emilio E. on 16 Nov 2023
Thank you for taking the time to leave us a review, we appreciate the feedback. We hope to serve you again soon.