2/10 Terrible
Keegan
3 Aug 2025
Disliked: Staff & service, property conditions & facilities
The thermostat was malfunctioning — and we had to call the front desk in the early morning hours. After turning the breaker on and off multiple times — and the front desk worker coming in to observe the unit, she told us we couldn’t be moved after requesting to relocate.
We had to call back multiple times downstairs until she finally was able to move us to the 5th floor. This was all in the late night/early morning hours and very inconvenient.
My guest and I couldn’t sleep because the thermostat was literally stuck blowing warm air into the room & the device on the wall wouldn’t control anything to be able to turn it on or off.
If this hadn’t happened everything was fine — but the fact that we couldn’t even control the air temp in the room — had to troubleshoot it all ourselves in the middle of the night, had someone come to the room, ignore us or seem not to care much that they couldn’t fix it, and then have to follow up and request a new room was inconvenient and ruined our stay.
Keegan
Stayed 1 night in Aug 2025