Lobby lounge

Reviews of Motel One Frankfurt - Messe

Motel One Frankfurt - Messe
Europa-Allee 25, Frankfurt, HE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 276 out of 455 reviews" "
Rating 8 - Good. 149 out of 455 reviews" "
Rating 6 - Okay. 22 out of 455 reviews" "
Rating 4 - Poor. 5 out of 455 reviews" "
Rating 2 - Terrible. 3 out of 455 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent!
Stayed 1 night in Nov 2023

2/10 Terrible

Winfried

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel is unsafe. The staff knowingly allow outside people go into the elevator and freely roam around any floor. A taxi driver left his car on the busy street and came to the third floor looking for a bathroom. There is no guard against anyone going up the elevator. When this was mentioned to the staff, they said it is an open bar and restaurant and it's not their responsibility. Unsafe, rude staff.
Stayed 1 night in Nov 2023
Response from Maria Cristina Duse on 20 Nov 2023
Dear Mr. Winfried,Thank you for your feedback. We would like to clarify the fact that the taxi driver did not come to the hotel to use the toilet, but he had entered our hotel because you did not pay for your taxi fare. This has nothing to do with ensuring security.Best regards,Maria Cristina DuseAssistant manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Minimalist hotel
The room is too small and with no electric kettle, glasses and coffee/tea
Stayed 3 nights in Sep 2022

6/10 Okay

Savan

Liked: Cleanliness
Disliked: Staff & service
Unprofessional staff at the reception
Stayed 1 night in Sep 2022

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I needed with nothing I didn’t, at a good price. Not familiar with Motel One before travelling, I was surprised at how modern and clean everything was. Would absolutely seek out Motel One again in Frankfurt and elsewhere if I just needed a simple, inexpensive place to stay.
Stayed 3 nights in Aug 2022

10/10 Excellent

Dhiah el Diehn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence!
Stayed 1 night in Jun 2022

10/10 Excellent

Sue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, well located for Messe Frankfurt
Great hotel to stay if you are attending events at Messe Frankfurt. Good price, small but functional rooms. Need to include a safe in the room and some more coat hangers but over all very good and super convenient.
Stayed 6 nights in May 2022

10/10 Excellent

Brian

Stayed 2 nights in May 2022

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Negroni!
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Dorie

Stayed 1 night in Oct 2021

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed at this property overnight between flights. It is only 20-30 minutes from the airport so it was great. The hotel was clean, the rooms were nice, the staff were friendly and helpful. We didn’t eat at the hotel but right across the street there was a restaurant called Beef! It was excellent. Service was great and the beef cuts on the starter menu are a must. When we got up in the morning we took a short Uber ride to the area called New Old Town the buildings in this area are beautiful.
Stayed 1 night in Oct 2021

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed stay but no clock in room and was advertised to have A/C in room and our room did not. Great shower though! Breakfast was phenomenal.
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendly reception staff, room was as with all motel ones. Bar staff was... stupid??? I don’t know how best to describe them, except they were woefully unprepared to handle the fairly simple requests of international guests and were rude about things they didn’t understand, making no effort to engage with the guests to find what what they needed.
Stayed 1 night in Feb 2020

6/10 Okay

Maria Cristina

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unfriendly service
My stay started on the wrong footing with unfriendly staff at the check in who actually made me feel like an unwanted guest. My encounters with the staff at the counter though our my stay just confirmed to me that the staff at this hotel are not trained to be client oriented. To top it all internet access was intermittent!
Stayed 4 nights in Jan 2020

10/10 Excellent

Irmgard

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Lots of shopping and dining options. Staff was friendly. Room size was fine, but bathroom was small. I kept hitting the shower glass partition with my arm every time I used the sink. Comfortable bed. I liked the TV fireplace that would automatically come on. Hadn’t seen that before.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
The rooms were very small. After check in I realised that. Wanted to cancel my reservation but I was refused. I stayed in nearby Movenpick for almost the same price with much much bigger rooms and lots of extra amenities .
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything made sense - lighting, positioning of outlets, furniture. I was able to work and also sleep well.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location - comfortable for weekend trips or business travel
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Damien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good convenient Hotel
Good clean hotel - staff polite and helpful - Usb sockets and bottled water in the room would be helpful
Stayed 1 night in Aug 2019

10/10 Excellent

YI HSIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is nice, right next to the shopping mall.
Stayed 1 night in Aug 2019

10/10 Excellent

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
All the staff are amazing..... from the reception to the bar to the Housekeeping staff. Hotel rooms are clean and functional. Would have appreciated a hot water jug or flask. Other than that, love everything! Kudos to the management for a well run property!
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical business hotel just opposite shopping mall
We booked this hotel as it was near to the shopping mall according to the review. As it said, the hotel is just directly opposite the mall. It was around 15 to 20 mins ride from the airport. Checked in was smooth, room is expected to be small. A typical business hotel, comfortable enough for a short stay. 1 minus point is there's no electric kettle and a decent cup, only paper cup is given.
Stayed 3 nights in Mar 2019

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern and comfortable
There were multiple locations so be careful to book the right one. I made the mistake of booking in a more commercial area, but there was no problem changing the reservation and the receptionist was very accommodating to move us to the more desirable location.
Stayed 2 nights in Mar 2019

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to car rental and Skyline Plaza.
I knew where hotel was so had no problem but navi systems do not recognize the address which mad it difficult for friends to come and get me.
Stayed 1 night in Dec 2018

10/10 Excellent

Alex, Houston, Tx

Liked: Cleanliness, property conditions & facilities, room comfort
BREAKFAST is great! You will love this hotel. Great people, great staff.
Stayed 1 night in Sep 2018

8/10 Good

Harold, Calgary

Liked: Cleanliness, staff & service
Front desk Staff helpful and breakfast good Good rate but location is not very ideal
Stayed 1 night in Sep 2018

6/10 Okay

Naseem

Very small rooms, sub-par location
The rooms were really small. We are fairly light travelers and used to small spaces, but this was quite small. We've stayed in more spacious rooms in Japan, for goodness' sake. The windows were also small and the views were not good (the industrial parts of other nearby hotels). There was also no phone in the room, so they expect you to use your cell phone to call the front desk, which is not so convenient if you're an international traveler and have to pay for minutes. I don't understand how such a sub-par hotel room in an out-of-the-way part of a not-so-glamorous city was this pricey; I know Frankfurt hosts a lot of big conventions, but we weren't there during a convention time, so that wasn't it. I suppose it's close enough to the central train station that you could walk (it's about 15-20 minutes), but it's in a new sort of industrial hotel area that is weird and not that nice, so I was just at a loss as to what we were paying for. It was clean and the staff was friendly, but overall, we were very underwhelmed.
Stayed 3 nights in Jul 2018

10/10 Excellent

Jikai, Burnaby,BC,Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern hotel, Secure parking, good location
Stayed 2 nights in Aug 2018

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience with Motel One
Very good stay with nice soft bedding and adequate Aircon during this hot summer month
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

olivia, Reading, Berkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the shopping centre and not far from u-Bahn station and variety of restaurants to choose from. The room is big and very clean but it better to provide subtitles for the tv channels
Stayed 4 nights in Jul 2018

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had issue with the Wi-Fi but was told by the staff must be my phone. Couldn't get it to work on my computer as well. No one checked anything. More interetsed in talking to each other. Was working te following morning. Lovely hotel in great area of Frankfurt. Shame about the lack of service at reception.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Bed and Breakfast!
Great bed. Super clean and new shower. Excellent breakfast. Good shopping across street
Stayed 1 night in May 2018

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We have stayed at Motel one before and loved the experience. The breakfast is delicious and the staff is so friendly. I will always stay at motel one.
Stayed 2 nights in May 2018

10/10 Excellent

Helen-Robin, Bournemouth, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Brilliant Hotel
I stayed in Motel One as it appeared to be close to Festhalle where I was attending a concert, to my surprise I could see Festhalle from my room and it was but an 8 minute walk. Also right opposite was Skyline Plaza which is a shopping Mall, places to eat and shop even a Rewe Grocery store. The Hotel staff on arrival were welcoming, friendly and Helpful, the Hotel was very nice and clean. My room was quiet and spotless, I cannot fault the cleanliness at all. I also had the best 3 nights sleep, usually at any other Hotel I have stayed in there is always noise from other guests but I heard nothing, the room was cosy and warm and you could control the room temperature easily. The bed was comfortable and restful. If you are thinking of booking just do it I am sure you will be pleased. Breakfast was available at a reasonable price and is continental and very nice, wifi was good too and I had no trouble with it.
Stayed 3 nights in Jan 2018

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value & location
Right next Skyline Plaza shopping mall. Swift walk from Frankfurt Hauptbahnhof. If you got sneakers and about 2 miles in your tank, you walk to Fressgass and Zeil from here. Parking is very convenient in the hotel garage. Lobby and room were very clean. Not sure about the pay-as-you-go policy. I would rather just pay once for all the accumulated charges. The shower was nice but the bathroom door closes automatically which traps the heat and moisture. After the first shower and being away for awhile after, the shower had a moldy smell. Disappeared after letting in some fresh air. Overall a great value for the cost of 69 Euro/night.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Danny, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but far from train station
Overall hotel was clean and comfortable. Opposite a shopping mall. However it is quite a distance from the train station. Have to walk distance
Stayed 1 night in Dec 2017

10/10 Excellent

Elspeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come for the Messe stay for the Gin!
I have stayed here on several occasions and it is always a pleasant stay. It is very convenient for the Frankfurt Messe and being next to the Skyline Plaza shopping centre is great for grabbing a bite to eat and some retail therapy after a long day at the show. Rooms have everything you need and are spacious and quiet. If you like your Gin then a trip to the bar is a must as they have a good selection and the bartender is pretty knowledgeable so can make recommendations. Breakfast is continental and plentiful and the quality is good. Only other thing that would make it perfect would be tea making facilities in the room. Disappointing that it is booked up for my next trip at the end of Jan.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Noemie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, modern, clean, comfortable
Small but ultra comfortable and modern rooms. Very clean. Great area close to everything. Delicious breakfast.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern look, old world charm
Delightful hotel. Superb staff, old style German breakfast, nice design. Will stay there again.
Stayed 2 nights in Sep 2017