Frailes Trip

The staff was wonderful. Friendly and helpful. The room was disappointing. Our first night, we were placed in a TINY room that didnt reflect the pics. The manager was gracious and moved us to a better room the next night. No hot water was available and the AC was either full on and freezing or had to turn off. The only saving grace was the staffs kindness.

It was a great Stay, very nice and great customer service from the staff. Jessica, front desk worker was amazing. Kelvin

Entire stay was 10/10. Highly recommend!

There are occasional items that reveal a slightly thread-bare tendency. A dab of paint here, a washed or painted wall, or other minor stuff that could spruce up the place just a tiny bit and make it completely feel like a 4-star establishment. For example our safe was either broken or needed a battery. Not a big deal but letting the small stuff go can lead to bigger issues later

Definitely a different experience to not have a ton of amenities or staff on site at all times as they manage multiple properties. That being said, they were always a quick text or phone call away and everyone was extremely friendly and helpful. Great location and very clean room. I would definitely recommend this spot for the next traveler looking for a great (and walkable) place to stay near Old San Juan and/or Condado.