Room, Multiple Beds, Non Smoking | Desk, iron/ironing board, free cots/infant beds, rollaway beds

Reviews of Super 8 by Wyndham Fortuna

2 out of 5
Super 8 by Wyndham Fortuna
1805 Alamar Way, Fortuna, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 378 out of 836 reviews" "
Rating 8 - Good. 304 out of 836 reviews" "
Rating 6 - Okay. 92 out of 836 reviews" "
Rating 4 - Poor. 32 out of 836 reviews" "
Rating 2 - Terrible. 30 out of 836 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stopover
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 21 May 2024
Hi Iain,We're delighted to hear that your stopover at our hotel was pleasant. Our team strives to provide a comfortable and enjoyable experience for all our guests. We appreciate your positive feedback and hope to welcome you back soon for another enjoyable stay. Thank you for choosing to stay with us!

10/10 Excellent

Murray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 20 May 2024
Hi Murray,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great last minute find. Sometimes Super 8's get a bad rap but I agree with the gentleman in the lobby that morning that this Super 8 exceeded expectations. Clean comfy and a good selection for breakfast. Walkable to a great brewery across the parking lot and close to the river park. My children and I enjoyed our stay. Close to Redwoods and I preferred the location over staying in the larger town of Eureka. We were lucky to stumble upon this location.
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 20 May 2024
Hi Jean,We're thrilled to hear that you had such a positive experience during your stay with us at Super 8! Providing our guests with a comfortable and clean environment is our top priority, and we're delighted that we could exceed your expectations. Our convenient location near a brewery and the river park offers additional enjoyment for our guests, and we're glad you and your children were able to take advantage of that. Being close to the Redwoods provides a wonderful opportunity to explore nature's beauty, and we're grateful that you chose to stay with us for such an adventure.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service
Our room was nice and the place was quiet
Stayed 2 nights in May 2024
Response from Guest Relations Specialist on 13 May 2024
Hi Nancy,We're delighted to hear that you enjoyed your stay with us and found the room to your liking. Providing a serene atmosphere for our guests is a top priority, and we're pleased that you found the surroundings peaceful. Our team works diligently to ensure each guest's comfort, and your positive feedback reaffirms our commitment to excellence. Should your travels bring you back to the area, we'd be honored to welcome you again for another pleasant experience.

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This super 8 by Wyndham is superb! It was a very comfortable size with plenty of room, the bed was very comfortable, spacious bathroom vanity with separate toilet & shower/jacuzzi tub (the jets did not work but huge enough for 2), microwave, fridge, coffee maker, desk & 2 chairs. Plenty of hanging room for clothes & iron & ironing board, hair dryer, & large 55 in tv. Complimentary breakfast that was included was better than any others we have had. My only disappointment was that the tv did not have a digital optical audio connection which is need for my hearing aid bluetooth devise.
Stayed 2 nights in May 2024
Response from Guest Relations Specialist on 13 May 2024
Hi Pamela,We're delighted to hear that you had such a comfortable and enjoyable stay at our Super 8 by Wyndham. It's wonderful to know that you found our rooms spacious and well-equipped, with amenities like a microwave, fridge, and coffee maker enhancing your experience. We're pleased that you appreciated our complimentary breakfast offerings. While we regret any inconvenience regarding the lack of a digital optical audio connection for your hearing aid Bluetooth device, we're grateful for your feedback and will certainly consider it for future improvements.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 13 May 2024
Hi Shannon,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person who checked us in was wonderful! Very helpful with information about the area.
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 11 May 2024
Hi Maria,We're delighted to hear that you had a positive experience with our check-in staff; providing exceptional service is at the heart of what we do. Our team takes pride in offering helpful information about the local area to ensure guests make the most of their stay. We strive to create memorable experiences for all our guests, and it's wonderful to know that our efforts were appreciated. Should you choose to stay with us again, we look forward to exceeding your expectations once more.

10/10 Excellent

Gulnara

Good stay
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 9 May 2024
Hi Gulnara,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in May 2024
Response from Guest Relations Specialist on 7 May 2024
Hi James,We're delighted to hear that you found our hotel clean and quiet during your stay. Maintaining a pristine environment and ensuring a peaceful atmosphere for our guests are top priorities for us. Our dedicated housekeeping team works tirelessly to uphold high cleanliness standards throughout the premises, while our commitment to noise control guarantees a restful experience for all. Your positive feedback motivates us to continue delivering exceptional hospitality, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
EV charging
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 30 Apr 2024
Hi Ray,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comment about our EV charging facilities, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Charles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the door to the shower and toilet area would not stay close, making it very uncomfortable having to "hold the door off" while you sat and did your business...yes, could have closed the door, but that made it claustrophobic. A simple adjustment of the door hinges would solve the problem...thanks
Stayed 1 night in Apr 2024
Response from Seony | Guest Relations Specialist 847-696-4400 on 21 Apr 2024
Hi Charles,We appreciate your feedback and are delighted to hear that your overall experience at our hotel was enjoyable. However, we regret any inconvenience caused by the issue with the door to the shower and toilet area. Our maintenance team is continuously working to address such concerns, and we will certainly look into adjusting the door hinges to ensure a more comfortable stay for our guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
love coming here
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 9 Apr 2024
Hi Carolina,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 20 Mar 2024
Hi Mark,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice surprise for a budget property
Surprisingly comfortable and well appointed for an economy motel. Lots of recent updates, and a very strange, gigantic, whirlpool, tub with high sides that you must crawl into to take a shower.
Stayed 6 nights in Jan 2024
Response from Guest Relations Management on 9 Feb 2024
Dear Erin,What a delightful review! We're thrilled to hear that you found our budget property to be a pleasant surprise. It's fantastic to know that you found your stay surprisingly comfortable and well-appointed. We've put a lot of effort into recent updates to ensure our guests have a wonderful experience. As for the whirlpool tub with high sides, we agree, it's definitely a unique feature that adds a touch of whimsy to your stay. We appreciate your feedback and hope to welcome you back soon for another memorable experience!

8/10 Good

George

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 3 Jan 2024
Hi George,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The second time I've stayed in 2 month's and the pancake machine has not worked correctly. Cold cereal was only thing available for breakfast
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 1 Jan 2024
Hi Daniel,We appreciate your feedback and apologize for any inconvenience you experienced during your recent stays. Our team strives to provide a seamless and enjoyable experience for all guests, and we regret that the pancake machine did not meet your expectations. We have noted your concerns and will address them promptly to ensure that future guests do not encounter similar issues. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Corrine

Stayed 6 nights in Dec 2023
Response from Guest Relations Specialist on 18 Jan 2024
Hi Corrine,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 25 Dec 2023
Hi Meliassa,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Kimberly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with all the amenities we needed. I loved the huge Jacuzzi tub but was disappointed that the jets would not turn on. The bed was very comfortable. Very clean, large room, nice furnishings. .Will stay there again next time we are in town
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on 12 Dec 2023
Hi Kimberly,We appreciate your positive feedback on the spacious room and amenities provided during your stay at our hotel. It's great to hear that you enjoyed the large Jacuzzi tub and found the bed comfortable. We apologize for any inconvenience you experienced with the Jacuzzi jets, and we'll certainly look into addressing this matter. We're delighted to know that you found the room clean and well-furnished. We look forward to welcoming you back during your next visit to town.

8/10 Good

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Relations Specialist on 5 Dec 2023
Hi Noah,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is modern and very clean, the staff is friendly and welcoming. This is an excellent value.
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on 28 Nov 2023
Hi David,We appreciate your positive feedback regarding our modern and immaculate rooms, as well as our friendly and welcoming staff. It's always our goal to provide excellent value to our guests, and we're delighted to hear that you found your stay enjoyable. We strive to maintain high standards of cleanliness and customer service, and your acknowledgment reinforces our commitment to ensuring a positive experience for all our guests. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Patty

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on 25 Nov 2023
Hi Patty,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Terrible

James

Stayed 2 nights in Oct 2023
Response from Guest Relations Management on 8 Dec 2023
Hi James! Thank you for taking the time to share your feedback, though we sincerely regret to see your 1 out of 5 rating. Your experience is important to us, and we genuinely apologize for any disappointment. To better understand the issues you encountered and to address them promptly, we would be grateful for more details about your stay. Your insights are crucial to our ongoing efforts to enhance the guest experience. We value your input and hope to have the opportunity to make amends during your next visit.

10/10 Excellent

Alex, Eagle Mtn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel seems like it was just renovated; room was clean and spacious. Staff were very friendly. Dont count with the breakfast because it's just pastries, coffee and juice.
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on 13 Nov 2023
Hi Alex,We greatly appreciate your positive remarks regarding the recently renovated rooms and the commendation of our accommodating staff. Providing a clean and spacious environment is a priority for us, and we're thrilled it met your expectations. Regarding the breakfast, we'll certainly take your feedback into consideration for potential improvements. We strive to enhance our services continuously, and your insights are invaluable in this process.

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on 13 Nov 2023
Hi Blake,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

ROBERT, Willits

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on 13 Nov 2023
Hi Robert,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

Jackie

Liked: Cleanliness, staff & service
Disliked: Amenities
Not great value
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on 8 Nov 2023
Hi Jackie,We appreciate your feedback and thank you for choosing to stay with us. We understand that you may have had expectations about the value you'd receive during your stay. Our rates are set to reflect the quality of service, amenities, and location we offer, and we continually strive to maintain the high standards our guests expect. We apologize if you felt the value did not meet your expectations and will certainly take your comments into consideration as we constantly work to improve our guest experience. Your input is invaluable to us as we aim to provide a remarkable stay for all our guests.

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Clean and easy check in
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 31 Oct 2023
Hi Angie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Both of the hostess were super sweet (check-in and departure), the room was clean and comfortable.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 20 Oct 2023
Hi Brent,We're delighted to hear that you had such a positive experience during your stay with us. Our dedicated team strives to provide excellent service, and we're pleased to know that both the check-in and departure processes were smooth and pleasant for you. Cleanliness and comfort are our top priorities, and we're glad to hear that your room met your expectations. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

6/10 Okay

Taylor

Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 21 Oct 2023
Hi Taylor,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Edward

Stayed 14 nights in Aug 2023
Response from Guest Relations Specialist on 18 Oct 2023
Hi Edward,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel
Very nice and clean, no frills motel. Friendly staff. Close to restaurants.
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on 14 Oct 2023
Hi Patty,We appreciate your kind words about our motel and are delighted to hear that you found it very nice and clean. Our dedicated staff takes pride in maintaining a warm and welcoming environment for all our guests. It's great to know you found their service friendly and accommodating. Additionally, our convenient location near restaurants ensures that you have a variety of dining options within easy reach during your stay. Thank you for choosing our motel, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Donald

Liked: Property conditions & facilities
It’s away from the town but is next door to a good brewpub. Room was clean, bed comfortable.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 12 Oct 2023
Hi Donald,We appreciate your feedback and are delighted to hear that you found our hotel clean and the bed comfortable during your stay. While our location may be away from the town, we are pleased to be situated next to a quality brewpub, providing our guests with a convenient dining option. We hope that you had a peaceful and restful stay, and we look forward to welcoming you back in the future. Your satisfaction is important to us, and we'll continue to provide a comfortable and clean environment for our guests to enjoy.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Guest Relations Specialist on 29 Aug 2023
Hi David! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

8/10 Good

Phillip A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 23 Aug 2023
Hi Phillip A! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Lisa

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The bathroom toilet was leaking alot in Rm 212. There was a constant puddle at the bathroom door. Since we were only there for one night and the motel was completely booked with no other room to move to, we just put towels down on the floor to soak up the water. Not thrilled with the small square pillows for sleeping. Not sure why they opted for these instead of standard sized rectangular pillows. My head kept falling off the pillows. Did not sleep well.
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 22 Aug 2023
Hi Lisa! We're sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance is our top priority. We assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. We're also sorry to hear that you experienced issues with leaking fixtures during your stay. We're also actively upgrading our accommodations, including pillows, for a better experience. These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 20 Aug 2023
Hi Christopher! Your five star review means a lot to us! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope you're looking forward to your next stay as much as we are!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 20 Aug 2023
Hi Francisco! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here several times and have always had a great stay
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 7 Aug 2023
Hi Craig! We're glad that you found our accommodations to be comfortable and our service to be welcoming. We can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We thank you for your loyalty and look forward to serving you again in the future!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple hotel next to a favorite restaurant with a carb loaded breakfast … cereal and breads.
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 31 Jul 2023
Hello Valued Guest! We’re so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

10/10 Excellent

Thelma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For a stay when you are passing through is really great option, people are really friendly and they were having a car show that weekend where the whole town participate
Stayed 1 night in Jul 2023
Response from Guest Relations Management on 22 Jul 2023
Dear Thelma, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are glad that you like our location and the friendly service of our staff.We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property.
Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on 21 Jul 2023
Hi Timothy! It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star review! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, the rooms were very clean and comfortable.
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 19 Jul 2023
Hi Robert! It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star review! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on 6 Jul 2023
Hi Thomas! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

RANDALL, San Diego

Stayed 3 nights in Jul 2023
Response from Guest Relations Specialist on 26 Jul 2023
Hi Randall! Thank you for completing the survey regarding your recent stay at our property. It is always our goal to be as helpful and accommodating as possible and to treat our guests as we would treat our families. Thank you for choosing our hotel. We hope to see you again soon.

6/10 Okay

Denis

Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 26 Jul 2023
Hello Denis! Your five star rating means a lot to us! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope you're looking forward to your next stay as much as we are!

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Room was great, had everything we needed, nice & clean. A few loud people in neighbouring rooms but in general it was OK. Breakfast did have plenty of options but no eggs, bacon or sausage.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 5 Jul 2023
Hi Natasha! It's great to hear from you and we're so glad that you enjoyed a great experience with us! It means a lot to hear from guests who are satisfied with our services and amenities. We're sorry to hear that you did not thoroughly enjoy the breakfast options though, and want to let you know that we take your suggestions to heart and are reconsidering the available choices. Thank you for your rating and we look forward to the next!

10/10 Excellent

Lindsay

Stayed 1 night in Jul 2023
Response from GS on 23 Jul 2023
Thank you for your 5 star review. We hope to serve you again in the future.

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
This hotel is in an industrial area so not many restaurants close by to choose from. Also I was told to go one way with all of our bags (no carts to stack & roll) then told a different way in which we had to drag all bags up a lot if steps. The rep at the desk was not friendly.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 1 Jul 2023
Hi Andrea! We appreciate that you have taken the time to let us know how you perceived our accommodations. We're sorry that our staff was not more accommodating to your needs and circumstances and we hope that everything ultimately worked out for you. We thank you for sharing your experience and we look forward to your next visit.