Reception

Reviews of Americas Best Value Inn Ft. Worth Hurst

2 out of 5
Americas Best Value Inn Ft. Worth Hurst
125 NE Loop 820, Hurst, TX

Reviews

6.0
Rating 10 - Excellent. 95 out of 475 reviews" "
Rating 8 - Good. 88 out of 475 reviews" "
Rating 6 - Okay. 100 out of 475 reviews" "
Rating 4 - Poor. 68 out of 475 reviews" "
Rating 2 - Terrible. 124 out of 475 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

john

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room is dirty and swarming with flies. It is disgusting and i hope i can get some sleep
Stayed 1 night in May 2024
Response from Sophia CSR on 26 May 2024
Hi John,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.

4/10 Poor

De'Ouzjh

Disliked: Cleanliness, amenities, property conditions & facilities
There's no pool , it's not open, they do not have the permits and could not open it even for us to sit outside by. It was a disappointment but it was not unsafe or anything like that. There was bugs and flies, the fridge in the room I was in did not work (I did not use it anyways). I let them know about all this stuff and there was nothing done to my knowledge.
Stayed 5 nights in May 2024
Response from Sophia CSR on 24 May 2024
Dear Guest,We apologize for any disappointment you experienced due to the pool closure during your stay. It was temporarily closed and is now open for our guests to enjoy. Additionally, we regret the cleanliness and maintenance issues you experienced during your stay. Rest assured, we will address the issues you've mentioned immediately to ensure a better experience for our guests in the future.

10/10 Excellent

Marie

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Sophia CSR on 23 May 2024
Hi Marie,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

2/10 Terrible

Francisco

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from The Front Desk on 19 May 2024
Dear Francisco, We glad that you have give us your feedback. We will let our staff knows about this feedback and give us great opportunity to upgrade all the aspects. Thank you for your stay at Americas Best Value Inn Hurst, TX. Thank you

8/10 Good

Tippi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Front Desk on 19 May 2024
Dear Guest, Thank you for taking your time to give us your feedback. This is very important for us to take care guest service and improve from feedback. Thank you for staying at Americas Best Value Inn Hurst, TX

8/10 Good

Rene Carrillo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Sophia CSR on 21 May 2024
Hi Rene,I am glad to hear you had a nice stay. Thank you for choosing us. Can't wait to welcome you back again soon. Safe travels!

8/10 Good

Tippi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sophia CSR on 18 May 2024
Hi Tippi,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities
I loved the way that they treated me with respect and also even held onto my stuff when i was stranded and could not come get my things.
Stayed 1 night in Apr 2024
Response from The Front Desk on 11 May 2024
Dear Guest, I hope you have enjoyed your stay in Hotel and have great experience. We try our best to have great customer satisfaction as possible as we can. To receive such positive feedback we have encourage our staff as well to perform best as possible. I hope to see you in your future stay. Thank you

6/10 Okay

Esther

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Front Desk on 9 May 2024
Dear Guest, We greatly appreciate your stay at Americas Best Value Inn Hurst, TX. We glad that you have give us your feedback and rating which help us. Hope to see you in your future stay as well. Thank you

2/10 Terrible

Diego

Liked: Property conditions & facilities
Disliked: Cleanliness
No hot water
Stayed 2 nights in Apr 2024
Response from The Front Desk on 30 Apr 2024
Dear Guest, Thank you for taking your valuable time to give your feedback. We will try to reach out and find actual issue to make sure this will not happen on your next stay. Sorry for the inconvenience you have had. We hope to see you in your future stay. Thank you

10/10 Excellent

Esther

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Sophia CSR on 29 Apr 2024
Hi Esther,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

10/10 Excellent

Chasity, Hurst

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite place
Stayed 1 night in Apr 2024
Response from Sophia CSR on 16 Apr 2024
Hi Chasity,It's wonderful to know that you enjoy your time with us. We greatly appreciate your loyalty and look forward to continuing to provide you with excellent service during your future visits. Thank you for choosing us as your preferred destination!

10/10 Excellent

Leticia, Watauga

Stayed 1 night in Apr 2024
Response from Front Desk on 4 May 2024
Dear Guest, We greatly appreciate your stay at Americas Best Value Inn Hurst, TX. We will hope to see you in your future stay. Thank you.

6/10 Okay

Abraham

Stayed 3 nights in Mar 2024
Response from Sophia CSR on 1 May 2024
Hi Abraham,We appreciate your feedback and value your perspective. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience and earn a higher rating in the future.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Hi Chelsea,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

8/10 Good

Melany

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 8 Apr 2024
Hi Melany,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Molly

Travelled with partner, Travelled with group
Disliked: Amenities
Very quiet and room was nicely renovated.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2 Apr 2024
Hi Molly,It's truly gratifying to hear that you found the ambiance of our establishment to be serene and the recently refurbished accommodations to be quite exquisite. Your generous praise is sincerely valued, and we eagerly await the opportunity to welcome you back for another memorable and indulgent experience.

8/10 Good

Molly

Stayed 1 night in Mar 2024
Response from Sophia CSR on 21 Apr 2024
Hi Molly,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.

2/10 Terrible

Rob

Disliked: Cleanliness, staff & service, property conditions & facilities
If you like roaches this place is for you
Stayed 1 night in Mar 2024
Response from Sophia CSR on 29 Mar 2024
Hi Rob,We're truly sorry for the unpleasant experience you encountered during your stay. We take reports of pests very seriously and are committed to addressing them immediately to ensure the comfort of our guests. Your feedback will help us take the necessary steps to prevent such incidents in the future.

2/10 Terrible

Christina

Disliked: Cleanliness, property conditions & facilities
This place is gross. The sheets are obviously not changed. They had stains on it and there’s public hair in the bed. It’s disgusting.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 24 Mar 2024
Hi Christina,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

6/10 Okay

Susan

Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Hi Susan,We appreciate your feedback and value your perspective. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience and earn a higher rating in the future.

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Front Desk on 5 Mar 2024
Dear Guest, Thank you for staying at Americas Best Value Inn Hurst TX. We glad that you have take some valuable time for us to give feedback which definitely help us to improve. Thank you very much for your stay and we will be hope to see you again in future. Thank you

10/10 Excellent

Tammy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Noisy people in the room behind 115. Bad room 127 No microwave Key wouldn't work
Stayed 1 night in Mar 2024
Response from Sophia CSR on 4 Mar 2024
Hi Tammy,I apologize that your stay was disrupted by noise and issues with your room. Your comfort is our top priority, and we will work diligently to resolve any issues. We appreciate your patience and understanding as we address these concerns. Thank you for bringing them to our attention.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches everywhere inside. A complete mess
Response from Sophia CSR on 24 Feb 2024
Hi Michael,We're truly sorry for the unpleasant experience you encountered during your stay. We take reports of pests very seriously and are committed to addressing them immediately to ensure the comfort of our guests. Your feedback will help us take the necessary steps to prevent such incidents in the future.

10/10 Excellent

Christopher

Stayed 2 nights in Jan 2024
Response from Sophia CSR on 20 Mar 2024
Hi Christopher,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

4/10 Poor

Conner

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Front Desk on 2 Feb 2024
Dear Guest, Thank you for your time to give us your feedback and thank you for your stay at our Americas Best Value Inn. We will greatly appreciate that you make review on and it will let us help to improve. Thank you

8/10 Good

Vi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 18 Jan 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Brandy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Management put me and my guests On a do not rent-list for asking questions concerning changing rooms, # of guests and adding a day to the stay.
Stayed 2 nights in Jan 2024
Response from Guest Service on 16 Jan 2024
Dear Guest, Thank you for taking time to let us know your feedback. We will reach out to the staff directly and find out the actual issue and thank you staying at hotel. We appreciated your feedback. Thank you

2/10 Terrible

Brianna

Stayed 2 nights in Jan 2024
Response from Sophia CSR on 16 Jan 2024
Hi Brianna,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

10/10 Excellent

Fadi

Response from Sophia CSR on 22 Jan 2024
Hi Fadi,Thank you wholeheartedly for leaving a rating. We feel truly blessed to have you as our guest and appreciate your decision to choose us for your business. Our team is committed to providing you with top-notch service at all times.

6/10 Okay

Justin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was dodgy and unsafe. Room still had hair and other bodily fluids throughout the bathroom. But for the price it was ok.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 13 Jan 2024
Hi Justin,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits. Besides this, for other concerns like cleanliness, we have passed your note to our team for enhancements. We hope you will choose us again in the future.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 14 Jan 2024
Hi William,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

6/10 Okay

Jerry

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 8 Jan 2024
Dear Guest, Thank you so much for staying at Americas Best Value inn - Hurst TX. I hope you have enjoyed your stay with us and glad that you have take time to give your feedback. Thank you

2/10 Terrible

Michael

Stayed 2 nights in Dec 2023
Response from Front Desk on 8 Jan 2024
Dear Michael, We glad that you have share your comments and we will directly reach out staff and take care your request. Thank you.

6/10 Okay

Marissa

Disliked: Cleanliness, property conditions & facilities
Not the worst.
Roaches all over the room, but cheap with a comfy bed and hot water. Oh and it had a weird smell too.
Stayed 3 nights in Dec 2023
Response from Front Desk on 6 Jan 2024
Dear Marissa, Thank you for taking your time to give your feedback. Your feedback is very important to us and we will directly reach out to staff to take care this issue. Thank you so much for staying.

2/10 Terrible

danny

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Response from Front Desk on 6 Jan 2024
Dear Danny, Thank you for staying at Americas Best Value Inn - Hurst, TX, We will do our best to take care things and hope to see you in your future stay. Thank you

6/10 Okay

David

Business traveller
Liked: Property conditions & facilities
I was really surprised I must be honest. Staff was friendly. Really clean. The double roomi was was far sparse...and was pleasanant modern. However I was having serious medical issues. Then threw me out for I guess for being too loud while we was in pain screaming for someone 911.
Stayed 2 nights in Dec 2023
Response from Front Desk on 6 Jan 2024
Dear David, Thank you for your time to write that review. We found that your check out day is same day and your payment is decline. Also, Front desk have called 911 and we have reported at front desk as well. Thank you

2/10 Terrible

Victor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Guy named jack was very rude. Charged card multiple times locked it. Rooms had poor quality. Headboard was falling out of wall, lights didnt work. Tile was dangerous cracked in Restroom. Mold in shower area. A drawer top just slid off wasnt even attached just sitting on top. Pool wasnt available but online shows it available. Will never go back.
Stayed 2 nights in Dec 2023
Response from Front Desk on 6 Jan 2024
Dear Victor, Thank you for taking your valuable time to give your feedback, We will reach out directly with staff and take care issues you have mention. We glad that you have mention this things that will help us to improve. Thank you so much

4/10 Poor

Debbie

Disliked: Cleanliness
Stayed 5 nights in Dec 2023
Response from Sophia CSR on 30 Dec 2023
Hi Debbie,I sincerely apologize for any issues you experienced during your stay. We are disappointed that we were not able to meet your expectations. We would appreciate it if you could share with us how we can make your next visit more pleasant. We hope for the opportunity to make things right and regain your trust in our services and hospitality.

10/10 Excellent

Carissa

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff safe surrounding
Stayed 2 nights in Dec 2023
Response from Front Desk on 27 Dec 2023
Dear Carissa, Thank you for taking a time to stay at our property Americas Best Value Inn - Hurst, TX and we will be hope to see you in future as well. Thank you so much.

8/10 Good

Pascual

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Landry everything else is good
Stayed 7 nights in Dec 2023
Response from Sophia CSR on 26 Dec 2023
Hi Pascual,Thank you for your feedback! We're pleased to hear that you had a positive experience overall. We deeply regret any inconvenience that you may have experienced due to this issue. We appreciate your understanding and hope to host you again for another enjoyable stay.

6/10 Okay

Jan, Fort Sill

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 18 Dec 2023
Hi Jan,We value your feedback and strive to ensure your complete satisfaction. Please share your ideas and suggestions with us for your future stay.

8/10 Good

Pascual

Stayed 7 nights in Dec 2023
Response from Front Desk on 8 Jan 2024
Dear Guest, Thank you so much for your valuable time to share your feedback with us. We have try our best to give guest satisfaction. Thank you for staying at our property. We hope to see you in future. Thank you

8/10 Good

Pascual

Liked: Cleanliness, staff & service, property conditions & facilities
Workers good
Stayed 7 nights in Dec 2023
Response from Sophia CSR on 15 Dec 2023
Dear Guest,Thank you for your positive feedback! We're glad to hear you had a good experience with our staff. We hope to provide excellent service during your future visits as well.

6/10 Okay

Pedro

Liked: Staff & service
Disliked: Property conditions & facilities
Everything was good
Stayed 1 night in Dec 2023
Response from Sophia CSR on 13 Dec 2023
Hi Pedro,Thank you for taking the time to rate your experience with us. We appreciate your feedback and are glad to know that you had a positive stay overall. If you have any specific suggestions or areas where you feel we can do better, please feel free to share them with us. We hope to have the pleasure of hosting you again in the future and earning an even higher rating from you.

2/10 Terrible

Ivan A, reading

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! Our room was dirty, soy sauce under the sheets and a sock stuck on door luck Stay away !
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 16 Dec 2023
Hi Ivan A,We apologize for the inconvenience you faced during your stay with us. This is not the level of service we aim to provide. Your feedback is invaluable, and we will work diligently to rectify these issues. We hope for the opportunity to make it up to you in the future.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 6 Dec 2023
Hi Marc,Receiving a 10-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

4/10 Poor

Richard

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 6 Dec 2023
Hi Richard,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

4/10 Poor

Tyrone

Disliked: Cleanliness, staff & service, property conditions & facilities
First room they gave me had blood on the wall in the bathroom. The vinyl flooring throughout was sticky the whole way through. They did give me another room which was an updated a little more. Ok if you want to be cheap. But I recommend spending an extra$30 a night for a more comfortable experience somewhere else.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 5 Dec 2023
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Samvel

Stayed 6 nights in Nov 2023
Response from Sophia CSR on 30 Nov 2023
Dear Guest,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.