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Reviews of Quality Inn

2.5 out of 5
Quality Inn
322 Miracle Strip Parkway SW, Fort Walton Beach, FL

Reviews

6.0
Rating 10 - Excellent. 198 out of 1004 reviews" "
Rating 8 - Good. 225 out of 1004 reviews" "
Rating 6 - Okay. 175 out of 1004 reviews" "
Rating 4 - Poor. 163 out of 1004 reviews" "
Rating 2 - Terrible. 243 out of 1004 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the dirtiest hotel I have ever stayed in ! And the tv was broken! Absolutely horrid. The Black front desk lady was very nice though!
Stayed 1 night in May 2024
Response from GM Engin on 28 May 2024
Thank you so much for taking the time to provide feedback about your stay with us. We apologize we did not exceed your expectations. We will use your feedback as training for our management and staff. We hope you will stay with us again in the future. Thank you.

4/10 Poor

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property could use some work. We checked in 20 min early and when we arrived in our room we had no towels and were told we had to wait 45 min for some clean ones. The iron in our room did not work and our room smelled like mildew. Thankfully we were only there a few hours. The bed was comfortable and clean, but pretty much the only positive.
Stayed 1 night in May 2024
Response from GM Engin on 27 May 2024
Thank you so much for taking the time to provide feedback about your stay with us. We apologize we did not exceed your expectations. We will use your feedback as training for our management and staff. We hope you will stay with us again in the future. Thank you.

6/10 Okay

Jacob

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Could have been cleaner but worked for what I needed
Stayed 2 nights in May 2024
Response from GM Engin on 21 May 2024
Thank you so much for taking the time to provide feedback about your stay with us. We apologize we did not exceed your expectation on cleaning. We will use your feedback as training for our management and staff. We hope you will stay with us again in the future. Thank you. GM Engin

10/10 Excellent

Janesh

Travelled with family
Liked: Cleanliness
Everything was wonderful
Stayed 2 nights in May 2024
Response from GM Engin on 20 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Fort Walton Beach Quality Inn. We sincerely appreciate and value your feedback as a guest. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from GM Engin on 21 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Fort Walton Beach Quality Inn. We sincerely appreciate and value your feedback as a guest. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Kyria, Hattiesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GM Engin on 15 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Fort Walton Beach Quality Inn. We sincerely appreciate and value your feedback as a guest. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice place to stay!
Stayed 2 nights in May 2024
Response from GM Engin on 11 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Fort Walton Beach Quality Inn. We sincerely appreciate and value your feedback as a guest. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Michael

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and accommodating. Motel was close to Hurlburt Field. We were helping our Son with his PCS move.
Stayed 3 nights in Apr 2024
Response from Engin on 5 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Fort Walton Beach. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 Excellent

Sylvia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for one overnight on business. First time staying at Quality Inn & was very impressed. The room was clean and comfortable. Breakfast was good!!! The general manager, Handan checked me in what a great welcoming person. I'd gladly stay again.
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Thank you for taking the time to complete a review on your stay. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Handan PriceGeneral ManagerQuality Inn

10/10 Excellent

Cristian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok
Stayed 4 nights in Apr 2024
Response from GM on 29 Apr 2024
Thank you for taking the time to complete a review on your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.Handan General ManagerQuality Inn

10/10 Excellent

David R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 1 May 2024
Thank you so much for taking the time to provide feedback about your stay with us. We hope you stay with us again soon.Handan General ManagerQuality Inn

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Lovely staff who went above and beyond. Comfy and big rooms!! We liked the cleanliness, soft bed. Great options for the family. The room was a good size for 4 adults. Totally worth it!
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Fort Walton Beach. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!Handan General Manager

2/10 Terrible

Chandra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately we had roaches in the refrigerator The bathroom No phone in the room Pool wasn’t able to swim I’m All thought the owner stressed she just took it over Not happy at all But they did try to rectify the situation
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with management so we may be able to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Handan-GM

4/10 Poor

Robert

Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Thank you for taking the time to give us feedback about your stay with us. We are very sorry we did not exceed your expectations during your stay. We will use this feed back as a training for our staff and hope you will stay with us again in the future. Thank you-Handan-GM

6/10 Okay

Minan

Stayed 2 nights in Mar 2024
Response from GM Engin on 11 May 2024
Thank you so much for taking the time to provide feedback about your stay with us. We hope you stay with us again soon.GM Engin

10/10 Excellent

Rick

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful hotel by the Bay the staff are very personable. The breakfast was excellent. The room were neat and clean overlooking the bay.
Stayed 1 night in Apr 2024
Response from Handan on 16 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Fort Walton Beach. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!Handan General Manager

10/10 Excellent

Frankie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendlt staff. Clean rooms and lobby.
Stayed 1 night in Mar 2024
Response from Handan on 10 Apr 2024
Thank you so much for taking the time to post a review. We are glad you enjoyed your stay and we hope to see you again soon. Handan-GM

10/10 Excellent

Dustin

Liked: Cleanliness, amenities
Not bad for the price!
Stayed 1 night in Mar 2024
Response from handan on 10 Apr 2024
Thank you so much for taking the time to provide feedback about your stay with us. We hope you will stay with us again in the future. Thank you. Handan-GM

10/10 Excellent

HeatherLynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The general manager, Handan, was available to answer all questions I had. The property is undergoing renovations but it did not interfere with the trip. Out trip got extended unexpectantly and we were able to stay in the same room. The location was great.
Response from Handan on 10 Apr 2024
Thank you so much for taking the time to provide feedback about your stay with us. We hope you will stay with us again in the future. Thank you. Handan-GM 850-275-0300

8/10 Good

peter

Stayed 1 night in Mar 2024
Response from Handan on 11 Apr 2024
Peter, thank you for taking the time to provide us feedback on your stay with us. We use your feedback with staff and management. Thank you. Handan-GM

10/10 Excellent

Ashley

Stayed 2 nights in Feb 2024
Response from Mgt on 27 Feb 2024
Ashley,Thank you so much for taking the time to provide feedback about your stay with us. We use all feed back with staff training! We hope you stay with us again soonBalendaGM

2/10 Terrible

Pablo

Stayed 1 night in Jan 2024
Response from Handan on 11 Apr 2024
Pablo, thank you for taking the time to provide feedback to us about your stay. We are new management and are working hard to correct any issues. We will use this as a training tool with our staff. We hope you will give us a try again in the future. Handan-GM

2/10 Terrible

Pablo

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
MY BEDRROM WAS SMELLING LIKE MARIJUANA. I INFORMED THE STAFF AND I ASKED FOR A DIFFERENT ROOM TWO TIMES AND I NEVER HEARD ANYTHING BACK ALL NIGHT. I STAYED THERE FOR TWO NIGHT AND I DID NOT RECEIVE CLEAN TOWELS.
Stayed 1 night in Jan 2024
Response from GM on 19 Feb 2024
Pablo,Thank you so much for taking the time to give us feedback about your stay with us. We are very sorry we did not exceed your expectations during your stay. We will use this feed back as a training took for our staff and hope you will stay with us again in the future. Thank you

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 19 Feb 2024
Thank you so much for taking the time to send a review. We take customer satisfaction seriously. We hope you will stay with us again soon

10/10 Excellent

Kirby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The biggest downer was that the floor was a tad dirty, like it hadn't been wet-mopped in too long. And the window looked dirty, apparently with dirt in between the multiple panes. Otherwise, excellent!
Stayed 2 nights in Jan 2024
Response from GM on 19 Feb 2024
Kirby,Thank you so much for taking the time to provide feedback about your stay with us. We do use these for training opportunities with our staff. We hope you stay with us again soon

10/10 Excellent

Dezarae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GM on 19 Feb 2024
Thank you so much for taking the time to provide feed back about your stay with us. We hope you stay with us again soon

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Just book the sea view room
Stayed 2 nights in Dec 2023
Response from GM on 19 Feb 2024
Muhammad,Thank you so much for taking the time to provide feedback about your stay. We look for opportunities for training with our staff to better the experience with our guests. We hope you stay with us on property again soonBalenda

8/10 Good

Derek

Stayed 1 night in Jan 2024
Response from GM on 19 Feb 2024
Derek,Thank you so much for providing feedback about your stay with us. We hope you will stay with us again soon.

6/10 Okay

Dwayne

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from GM on 19 Feb 2024
Dwayne,Thank you for taking the time to send feedback about your stay. We apologize that we did not exceed your expectations during your time with us. We will use this as a training tool for our staff. We hope you will stay with us again in the future as we are making many changes on the property.

2/10 Terrible

Constance

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed
The heat didn't work, cockroach on the counter, so we got another room that had a cigarette butt on the floor and broken plastic. Breakfast was not ready an hour after it started and we had to ask before anything was put out. Bathrrom was pretty clean but we had to ask for washclothes...there were none.
Stayed 1 night in Jan 2024
Response from GM on 19 Feb 2024
Constance,Thank you so much for taking the time to send feedback on your experience during your stay with us. We will use this as a training opportunity with our staff. We are working on remodeling many areas of the hotel and hope you would stay with us again in the future so that we might be able to exceed your expectations while here. We apologize for not meeting them during this stay.

4/10 Poor

Joseph Samuel

Stayed 1 night in Dec 2023
Response from GM on 19 Feb 2024
Joseph,Thank you so much for taking the time to provide feedback on your stay with us. I apologize that we did not exceed your expectations during your stay. We are remodeling much of the hotel and hope you will stay with us again in the future.

2/10 Terrible

Heather, Middleburg

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This was my third time staying at the hotel. The past two years were a great experience. This year was awful. I was with a large group there for a high school wrestling tournament. We were not able to stay in the main building due to updates being done and the one that they had us in the conditions were awful. One of our party found a roach in her room as soon as she opened the door after check in. My TV did not work. The room temperature was awful. Don’t even get me started on the lack of water pressure and hot water for showers. The only good thing about the stay was the gentleman working at the front desk. I wish I could remember his name but he was very welcoming.
Stayed 1 night in Dec 2023
Response from MGT on 30 Dec 2023
Heather,Thank you so much for taking the time to provide feed back and we apologize that we did not meet your expectations during your stay. We are updating the hotel and are sorry for any inconvenience that may have caused. We hope you will come back and stay with us again soon one those updates are complete. Your feed back is very important and will use this for training.Thank youBalendaGM

4/10 Poor

Rorri

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from MGT on 27 Nov 2023
We are very sorry we did not meet your expectations during your stay. We are renovating and hope you will stay with us again in the future.

4/10 Poor

Javier

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Little critters in the room
Stayed 10 nights in Oct 2023
Response from MGT on 27 Nov 2023
Thank you for taking the time to provide feed back about your stay with us. We are in the middle of renovating and hope you will stay with us again in the future. We will use your feed back with the staff.

10/10 Excellent

Kari

Stayed 4 nights in Oct 2023
Response from MGT on 27 Nov 2023
Thank you so much for your feed back about your stay with us. We hope to see you on property again soon.

2/10 Terrible

Jamie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The blinds were broken and the shower head was broke in our first room so the staff moved me to a second room and after I already packed our stuff up and got everything out again, my son finds dead bugs and a dirty Q tip behind the bed. After 5 minutes of him walking barefoot on the floor his feet were black.. there was no toilet paper in the second room either. I couldn't get comfortable because it was dirty and poorly maintained. Needs a lot of work!! Will not be back
Stayed 2 nights in Oct 2023
Response from GM on 30 Oct 2023
Jamie,Thank you so much for taking the time to send us your feed back. We apologize that we did not meet your expectations while you were here with us. We will use this as a training experience for the staff. We hope you will give us a second chance in the future as we are new management and working on correcting the issue as we find themThank you Balenda

8/10 Good

jUSTIN

Stayed 2 nights in Oct 2023
Response from GM on 30 Oct 2023
Thank you for taking the time to rate your stay with us. We hope to see you again soon

4/10 Poor

Rachel

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Bathroom door was so rusted that we couldn’t even move it. We were lucky enough to have a working hairdryer and iron but others in our party had to borrow ours because theirs didn’t work. Floors were disgusting. I could only let my kids walk on them with shoes. Beds seemed clean and were comfortable. Bathroom was also decent.
Stayed 3 nights in Oct 2023
Response from GM on 30 Oct 2023
Rachel,Thank you so much for taking the time to provide us with feedback from your stay. We are new management and working on the issues, but we are sorry we did not meet your expectations while you were with us. We hope you will give us another try in the future.Thank youBalenda

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Run down
The hotel is pretty old and run down. It felt dirty. Our room smelled like boys dorm hall. We were just there one night, had what we needed and the bed was comfortable.
Stayed 1 night in Oct 2023
Response from GM on 30 Oct 2023
Thank you for taking the time to provide feedback to us about your stay. We are new management and are working hard to correct any issues. We will use this as a training tool with our staff. We hope you will give us a try again in the future.

10/10 Excellent

Everlyne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good 👍
Stayed 2 nights in Oct 2023
Response from GM on 10 Oct 2023
Everlyne,Thank you so much for taking the time to post a review. We are glad you enjoyed your stay and we hope to see you again soon

8/10 Good

Michala

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and it was very convenient everything was within walking distance.
Stayed 2 nights in Oct 2023
Response from MGT on 10 Oct 2023
Michala,Thank you so much for staying with us and for posting a review. We hope to have you stay with us again soon.

8/10 Good

Nick

Travelled with family, Travelled with family and small children
Great place. Just wish they’d give you clean towels every other day at least
Stayed 3 nights in Sep 2023
Response from MGT on 1 Oct 2023
Thank you so much for the feed back. We apologize that you did not have fresh towels during your stay. We have addressed this with our housekeeping department. We hope to have you on property again. Thank you so muchManagement

4/10 Poor

Gwendolyn

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not a good stay at all
Stayed 3 nights, 4 days. Room was clean and updated, however I had no hot water the entire stay. Told them day one and by day 2 they moved me to another room. That room barely got to lukewarm temperatures but was better then ice cold. Told them several times and they never came to look at it. No coffee in the mornings at the breakfast area. So disappointed, as the updates to the hotel were good and it smelled good but while most of the front staff was nice, no one ever came and cleaned the room, not once. They said they would credit something due to not hot water and they never have. Going to keep calling until they do. Would recommend to others the beds were awesome and super comfy but nothing else about the hotel I would recommend.
Stayed 3 nights in Sep 2023

6/10 Okay

Bailey

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
broken handles on vanity in bathroom, A/C in our first room was broken
Stayed 1 night in Sep 2023

2/10 Terrible

april

Stayed 2 nights in Sep 2023

2/10 Terrible

Amber

Stayed 2 nights in Sep 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very caring ❤️
Response from Mgt on 1 Oct 2023
Thank you so much for your feedback. We will share this with the staff! We hope to have you stay with us again soon. Management

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was disgusting
Stayed 1 night in Jul 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful! Bed very comfortable and pillows were amazing!
Stayed 2 nights in Aug 2023

8/10 Good

Michala

Liked: Cleanliness, staff & service
It was in a great location