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Reviews of Holiday Inn Express Fort Walton Beach Central, an IHG Hotel

2.5 out of 5
Holiday Inn Express Fort Walton Beach Central, an IHG Hotel
127 Miracle Strip Pkwy SW, Fort Walton Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 227 out of 336 reviews" "
Rating 8 - Good. 71 out of 336 reviews" "
Rating 6 - Okay. 13 out of 336 reviews" "
Rating 4 - Poor. 14 out of 336 reviews" "
Rating 2 - Terrible. 11 out of 336 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

KAREN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable.
Stayed 1 night in May 2024
Response from Front Desk on 9 May 2024
Thank you for staying with us and sharing your feedback!

8/10 Good

Sonya

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Front Desk on 9 May 2024
Thank you for staying with us and sharing your feedback!

10/10 Excellent

Solange

Liked: Cleanliness, amenities, property conditions & facilities
New hotel, clean and quiet.
Stayed 1 night in Jan 2024
Response from Front Desk on 9 May 2024
Thank you for your review!

10/10 Excellent

Lindsay

Stayed 1 night in Mar 2024
Response from Front Desk on 9 May 2024
Thank you for your review!

10/10 Excellent

Paulo, Coral Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 9 May 2024
Thank you for your review!

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 9 May 2024
Thank you for your review!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service at the registration desk was great.
Stayed 1 night in Feb 2024

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel 👍
We came to Florida for a family event. Our room was comfortable and clean. No complaints 👍
Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not happy with the trip
We booked this hotel just for the indoor pool and spa and drove outta town for Christmas and we couldn’t enjoy our stay . Me and my family were very disappointed and the web site should have stated things were not in working order before people and families make reservations.
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent. The room was spotless and the bed slept well.
Stayed 1 night in Nov 2023

10/10 Excellent

Natashia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was pleasant. Even the breakfast that was served in the morning.
Stayed 3 nights in Nov 2023

10/10 Excellent

demetrica

Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la atención de el personal y la comodidad de la habitación
Stayed 2 nights in Oct 2023

10/10 Excellent

Deb

Stayed 2 nights in Oct 2023

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Young man at front desk was very polite. Perfect location for a one night stay. The restaurant “ the shack “ across the street was amazing and we were also able to watch the sunset from the dock. Very clean hotel!
Stayed 1 night in Oct 2023

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Joshua

Stayed 1 night in Sep 2023

8/10 Good

Arlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean, quiet hotel on “The Strip, which was perfect for getting to and from places near by! So, it’s In a Great location! The only this is, the coffee maker wasn’t clean, but they brought us another one.
Stayed 3 nights in Aug 2023

10/10 Excellent

Shawna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here and the staff is very friendly and helpful.comfortable beds which is a plus when away from home. The only thing that we had a problem with is the tv not working properly.Breakfast is hot and good as well.
Stayed 1 night in Sep 2023

10/10 Excellent

Arrahwanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 5 nights in Aug 2023

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and enjoyed that breakfast options changed each day to provide some variety for guests.
Stayed 3 nights in Aug 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star cleanliness. I would recommend staying here 10/10. Check in staff was very knowledgeable and courteous.
Stayed 2 nights in Aug 2023

4/10 Poor

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was nice but waited nearly 30 min for staff to arrive and check us in
Stayed 1 night in Aug 2023

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the cleanliness of the hotel as soon as I walked in. Staff was available when I came to check in in the evening and cleaning staff was friendly as well. Id recommend this Fort Walton location to those coming to visit!
Stayed 3 nights in Jul 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Room was clean. Beds were comfortable. Stag very friendly. Breakfast was good. Highly recommend. We had a wonderful stay.
Stayed 2 nights in Jul 2023

8/10 Good

Stephanye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Nora

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great location, loved the amenities, cleanliness and friendly staff
Stayed 6 nights in Jul 2023

10/10 Excellent

Juan

Stayed 2 nights in Jul 2023

8/10 Good

Doan

Stayed 2 nights in Jul 2023

4/10 Poor

Douglas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Brenda

Stayed 1 night in Jul 2023

4/10 Poor

David

Travelled with family
Disliked: Staff & service, property conditions & facilities
Before making a reservation to this hotel,I called and asked was this hotel across from the beach. Well I get there and it is not there is a port there a marina I was taking my family on vacation to the beach not to a port Marina. Well with there being a beach there that's what I was told right across the street I booked the room when I got there I tried to get the booking off the clerk told me that I was the 7th person that had been lied to and he is not been able to fix anybody's bookings. I told them I wanted a refund and I could go somewhere else they told me they could not do that that I would have to pay the whole stay 576.88 if I left that day that I got there so I asked if I stay one night can you refund the other he said yes I paid $288 for one night & was charged 576.88. I had a brand new hat stolen by room service when I brought this up they acted like they couldn't find my hat. One of the worst staffs besides the Hampton Inn by Hilton on Okaloosa Island. I will not be staying at a Holiday Inn never again if I have to worry about my belongings being stolen. If I was not up under so much time I would have just called the police. Very unprofessional Hotel
Stayed 2 nights in Jun 2023

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for really nice property! We enjoyed our stay and everyone was very friendly.
Stayed 1 night in Jun 2023

10/10 Excellent

Ann

Clean and friendly Wish could have checked in a little earlier
Stayed 1 night in Jun 2023

10/10 Excellent

michael

Stayed 1 night in Jun 2023

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Due to an unfortunate health issue I needed a room as soon as possible (check-in is 3:30). The gentleman on duty was very kind and accommodating getting a handicap room and getting it ready as soon as possible. Please commend him for his service. Roy Dolgos - June 3rd reservation
Stayed 1 night in Jun 2023
Response from Front Desk on 17 Jun 2023
We're glad to hear William went above and beyond to help meet your needs. Thank you again for staying with us and for your review!

6/10 Okay

Robert, Atlanta

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The front desk was very helpful but the housekeeper was RUDE! I think her name was Nikki or Nakia she got upset because we called and asked why the room wasn’t clean and we were gone all day. We came back to room around 4 to get ready for a wedding we called fri t desk moments later she knocked and said she was there to clean I said we getting ready now that’s impossible so she got mad and just mumbled and I’m pretty sure I heard her cuss me out because she couldn’t do it then asking me why call then. Then 3 of the house keeping staff literally stared me and my wife down going and coming from car while they sat out front. My wife felt very uncomfortable.
Stayed 2 nights in Jun 2023

10/10 Excellent

Luca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We spent two nights at Holiday Inn Express Fort Walton Beach Central, and found it clean, quiet, comfortable. People there, were friendly and quick to support. In case we'll be back in the area, we will likely choose the same hotel again. The only minor complain was with the towels, small and thin, but not affecting at all the overall nice experience.
Stayed 2 nights in May 2023
Response from Front Desk on 17 Jun 2023
Thank you for the 5/5 Review!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service
Convenient location. The facility was comfortable and clean. Love the pool.
Stayed 2 nights in May 2023
Response from Front Desk on 17 Jun 2023
We're glad you enjoyed your stay. Thank you for staying with us, and leaving the great 5/5 review!

8/10 Good

Chloe

Travelled with family
Liked: Staff & service, property conditions & facilities
This hotel came through for us when we had to check out of the nasty Super 8 by Wyndham hotel near by early because it was just deplorable. This Holiday inn is very nice, however there was some stains on the blinds that were kinda gross. I wish the bathrooms had ventilators.
Stayed 1 night in May 2023
Response from Front Desk on 17 Jun 2023
Thank you for your review!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place to say and good location
Stayed 1 night in May 2023
Response from Front Desk on 17 Jun 2023
Thank you for your review!

10/10 Excellent

joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy the breakfast, staff was very friendly and helpful!!!!
Stayed 2 nights in May 2023
Response from Front Desk on 17 Jun 2023
Thank you for your review!

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Apr 2023

10/10 Excellent

Jean

Stayed 1 night in Apr 2023

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023