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Reviews of Holiday Inn Express Fort St John, an IHG Hotel

2.5 out of 5
Holiday Inn Express Fort St John, an IHG Hotel
9504 Alaska Road, Fort St. John, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 115 out of 213 reviews" "
Rating 8 - Good. 75 out of 213 reviews" "
Rating 6 - Okay. 6 out of 213 reviews" "
Rating 4 - Poor. 13 out of 213 reviews" "
Rating 2 - Terrible. 4 out of 213 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

James A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Towing a 30' trailer with my truck presents a challenge when it comes to parking. This location had everything I needed within walking distance and parking was a breeze.
Stayed 1 night in May 2024
Response from Mikhail on 17 May 2024
Hello James,Thank you for your recent stay at our Holiday inn Express Fort St. John and for your feedback. We're delighted to hear that our location had everything you needed within walking distance and parking was sufficient for your trailer.We look forward to welcoming you again in the future!Sincerely,

4/10 Poor

Pascal

Stayed 1 night in Apr 2024

10/10 Excellent

Kaylene

Stayed 1 night in Apr 2024
Response from Mikhail on 17 May 2024
Hello Kaylene,Thank you for your recent stay at our Holiday Inn Express Fort St. John. We're happy to see that your stay was overall a good one!We look forward to welcoming you again in the future.Sincerely,

10/10 Excellent

Lisa, Dawson Creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Would stay again
Stayed 1 night in Mar 2024
Response from Mikhail on 18 Mar 2024
Hello Lisa,Thank you for your recent stay at our Holiday Inn Express fort St. John and for taking the time to rate your stay. We're delighted to hear that your stay was overall a good one.We look forward to welcoming you again in the future!Sincerely,

8/10 Good

Jessica

Travelled with family and small children, Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The hotel itself is a nice building, the pool is excellent for families, nice hot tub, nice pool with a fun water slide. Our room was perfect for our family, the only downfall is the room was pretty dirty. I had went down to the front desk and told them what was dirty and asked if it could be cleaned the next day, we were told yes, but during our 3 day stay the room wasn’t cleaned. On the walls there was something like pasta sauce of some kind or orange stuff on the walls and it never got cleaned. Ledges and the bathroom were fairly dirty still. The room itself was nice but it was dirty. Next time we’ll probably stay at a different hotel that is clean.
Stayed 3 nights in Mar 2024
Response from Mikhail on 18 Mar 2024
Hello Jessica,Thank you for your recent stay at our Holiday Inn Express Fort St. John and for your detailed feedback. I'm sorry to hear about your poor experience at our hotel. Please feel free to reach out to us directly if you would like to discuss your stay further.Sincerely,

8/10 Good

Roberta

Stayed 2 nights in Feb 2024
Response from Mikhail on 1 Apr 2024
Hello Roberta,Thank you for your recent stay at our Holiday Inn Express and for taking the time to rate your stay. We're happy to see that your stay was overall a good one. We look forward to welcoming you again in the future!Sincerely,

10/10 Excellent

Youngjin, Langley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mikhail on 5 Feb 2024
Dear Youngjin,Thank you for taking the time to rate your recent stay at our Holiday Inn Express Fort St. John. We look forward to welcoming you again in the future!Sincerely,

8/10 Good

Kristine

Stayed 2 nights in Dec 2023
Response from Mikhail on 3 Jan 2024
Hello Kristine,Thank you for your recent stay at our Holiday Inn Express Fort St. John. We're happy to see that your stay was overall a good one. We look forward to your future stays with us!Sincerely,

8/10 Good

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet room :)
Stayed 2 nights in Dec 2023
Response from Mikhail on 3 Jan 2024
Hello Cindy,Thank you for your recent stay at our Holiday Inn Express Fort St. John. We're delighted to see that your stay was overall a good one and you liked your quiet room. If you have any further feedback please don't hesitate to contact us directly.Yours in Hospitality,

8/10 Good

Bob

Very good stay. Television is not good for selection or rental options
Stayed 2 nights in Dec 2023
Response from Mikhail on 5 Dec 2023
Hello Bob,Thank you for your recent stay at our Holiday Inn Express Fort St. John. We're happy to hear that your stay was overall a good one. As for the TV package, we will look into upgrading it at some point in the future to be able to offer rental options and a better set of channels. Please don't hesitate to contact us directly if you have any further feedback. We look forward to welcoming you again!Sincerely,

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Mikhail on 5 Dec 2023
Hello Sandra,Thank you for your recent stay at our Holiday Inn Express Fort St. John. We're happy to hear that your stay was overall a good one. Please don't hesitate to contact us directly if you have any further feedback. We look forward to welcoming you again!Sincerely,

8/10 Good

Donnie

Business traveller
Some good restaurants within walking distance.
Stayed 1 night in Oct 2023
Response from Mikhail on 23 Oct 2023
Hello Donnie,Thank you for your recent stay at our Holiday Inn Express Fort St. John. We're delighted to hear that your stay was overall a good one and you liked the location of the property. We look forward to welcoming you again in the future!Sincerely,

10/10 Excellent

Pamela

Business traveller, Travelled with partner
Liked: Cleanliness
The customer service is beyond excellent! Very impressed as you dont get that kind of service anywhere anymore. Great job!
Stayed 1 night in Oct 2023
Response from Mikhail on 14 Oct 2023
Hello Pamela,Thank you for your recent stay at our Holiday Inn Express Fort St. John. We're delighted to hear that you enjoyed your stay at our hotel.We look forward to welcoming you again in the future!Sincerely,

8/10 Good

Darwyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great, and the hotel employees were awesome!
Stayed 3 nights in Aug 2023
Response from Mikhail on 3 Sept 2023
Hello Darwyn,Thank you for taking the time to write this review. We're delighted to hear that your recent stay at our Holiday Inn Express Fort St. John was great.We look forward to welcoming you again in the future.Sincerely,

8/10 Good

Paula Dawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have nice and easy stay in this hotel. The room was neat and clean, staff were friendly and the breakfast was good. It was also very convenient for shopping because of the proximity of the stores surrounding the area.
Stayed 2 nights in Aug 2023
Response from Mikhail on 28 Aug 2023
Dear Paula Dawn,Thank you for taking the time to tell us about your recent stay at our Holiday Inn Express Fort St. John. We're delighted to hear that you liked our neat and clean rooms, delicious breakfast and convenient location.We look forward to welcoming you again in the future.Sincerely,

10/10 Excellent

Youngmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind receptionist.
Stayed 2 nights in Aug 2023
Response from Mikhail on 28 Aug 2023
Dear Youngmin,Thank you for your recent stay at our Holiday Inn Express Fort St. John. We're happy to hear that you liked dealing with our staff.We look forward to welcoming you again in the future.Sincerely,

8/10 Good

Darci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, room was large enough for 5 and the breakfast had a good variety
Stayed 1 night in Aug 2023
Response from Mikhail on 28 Aug 2023
Hello Darci,Thank you for your recent stay at our Holiday Inn Express Fort St. John. We're delighted to hear that you liked our large clean rooms and delicious breakfast.We look forward to welcoming you again in the future.Sincerely,

10/10 Excellent

Nader

Stayed 1 night in Jul 2023
Response from Mikhail on 17 Aug 2023
Hello Nader,Thank you for your recent stay at our Holiday Inn Express Fort St. John. We're delighted to see that you had a perfect stay. We look forward to welcoming you again in the future!Sincerely,

10/10 Excellent

gary, kamloops

Stayed 1 night in Jul 2023
Response from Mikhail on 11 Aug 2023
Hello Gary,Thank you for taking the time to rate your stay at our Holiday Inn Express Fort St. John. We're delighted to see that your stay was a great one. We look forward to welcoming you again in the future!Sincerely,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Close to a place to eat
Stayed 1 night in Jun 2023
Response from Mikhail on 3 Jul 2023
Hello Gary,Thank you for your recent stay at our Holiday Inn Express Fort St. John. We're happy to hear that you liked the hotel location among other things.We look forward to welcoming you again!Sincerely,

10/10 Excellent

Ivan, Grande Prairie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, friendly staff, clean pool and hot tub, and best continental breakfast I’ve had in a while. Definitely will be staying here again!
Stayed 1 night in Jun 2023
Response from Mikhail on 26 Jun 2023
Hello Ivan,Thank you for taking the time to rate your recent stay at our Holiday Inn Express Fort St. John. We're delighted to hear that you enjoyed our clean and comfortable rooms, friendly staff, and our complimentary full hot and cold buffet breakfast.We look forward to welcoming you again!Sincerely,

8/10 Good

Dion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Mikhail on 26 Jun 2023
Hello Dion,Thank you for your recent stay at our Holiday Inn Express Fort St. John. We're happy to see that your stay was overall a good one. We look forward to welcoming you again!Sincerely,

10/10 Excellent

Debra

Stayed 1 night in Jun 2023

2/10 Terrible

Theresa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I was on a “staycation” with my grandchildren, which I often do. Before booking the hotel, I went inside to ensure the pool, water slide & hot tub were operating. The desk clerk assured me they were. We quickly checked in; put our swimsuits on only to find the pool freezing cold & the hot tub not operating. The manager said it was a communication error as the hot tub hadn’t been working for weeks. On the plus side, they assured me they would refund my room charge for the night however, this meant changing, packing up & moving to Homes2Go, where everything was working. Additionally, I didn’t say anything but the holiday inn is also now looking very “tired”; super dark & the pool area was not clean
Stayed 1 night in May 2023
Response from General Manager on 25 May 2023
Hello Theresa,Thank you for taking the time to write a detailed review about your experience at our Holiday Inn Express Fort St. John. We have done all we could to rectify the issue with the hot tub by offering to cancel your reservation after you checked in and used our facilities, and offering a full refund so that you and your family could find a place more suited for your needs. We are happy to hear that you were able to find such a place. We appreciate your feedback as it will help us to improve our service.Sincerely,

10/10 Excellent

Sandra

Stayed 1 night in May 2023
Response from Mikhail on 26 Jun 2023
Dear Sandra,Thank you for your recent stay at our Holiday Inn Express Fort St. John. We're delighted to see that you had a perfect stay at our hotel.We look forward to welcoming you again!Sincerely,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from General Manager on 6 May 2023
Hello James,Thank you for your recent stay at our Holiday Inn Express Fort St. John and for your feedback. We're delighted to hear that your stay was perfect.We look forward to welcoming you again in the future!Yours in Hospitality,

2/10 Terrible

Pamela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff on duty was extremely rude when we checked in. I didnt get the room i reserved and when i asked him to change it he said sure no problem but proceeded to put us in an identical but dirty room. Things were broken in the bathroom and every time we tried to communicate with him at the desk he wouldnt come out of the office. Very bad customer service. We wont recommend nor stay here again.
Response from General Manager on 6 May 2023
Hello Pamela,Thank you for your recent stay at our Holiday Inn Express Fort St. John. We are sorry to see that we didn't meet your expectations this time. Thank you for your feedback and please do not hesitate to reach out directly if you would like to discuss this further. I'd be happy to collect more details regarding your stay and find a way to make up for the inconvenience.Sincerely,

10/10 Excellent

Draya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Mikhail on 23 Mar 2023
Hello Draya,Thank you for taking the time to rate your recent stay at our Holiday Inn Express Fort St. John. We're delighted to see that your stay was perfect. We look forward to welcoming you again in the future!Yours in Hospitality,

8/10 Good

Ernest

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a little bit noisy I can hear loud trucks throughout the night
Stayed 1 night in Feb 2023
Response from Mikhail on 23 Mar 2023
Hello Ernest,Thank you for your recent stay at our Holiday Inn Express Fort St. john and for your honest feedback. We're happy to hear that your stay was overall a good one.We look forward to welcoming you again in the future.Sincerely,

10/10 Excellent

Kaylynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice
Stayed 1 night in Dec 2022
Response from General Manager on 15 Feb 2023
Hello Kaylynn,Thank you for taking the time to rate your recent stay at our Holiday Inn Express Fort St. John. We're delighted to hear that you enjoyed your stay.We look forward to welcoming you again in the future!Sincerely,

4/10 Poor

Nancy

Stayed 1 night in Dec 2022

8/10 Good

Nancy

Stayed 1 night in Dec 2022

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from General Manager on 20 Nov 2022
Hello Mike,Thank you for your recent stay at our Holiday Inn Express Fort St. John and for your feedback. We're happy to see that your stay was overall a good one. We look forward to your future stays with us!Sincerely,

8/10 Good

BRYCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2022

10/10 Excellent

Ann

Liked: Cleanliness, staff & service
Front desk lady was friendly, yet professional. Busy, but unflustered. Room was quiet, clean.
Stayed 1 night in Sep 2022

8/10 Good

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool not in operation
Stayed 4 nights in Sep 2022

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and very clean. So welcome after long drive.
Stayed 1 night in Aug 2022

4/10 Poor

Aous

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room.full of smoke but the changed it Nons wimming pool , disappointing . Why I asked , the reply theres is a sign on the desk no swiming pool . Kids dispointed no updates or alternatives
Stayed 1 night in Aug 2022

10/10 Excellent

John

Stayed 1 night in Jul 2022

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed the Hot Tub & Pool was closed.
Stayed 1 night in Jul 2022

10/10 Excellent

corbet

Business traveller
Liked: Cleanliness, property conditions & facilities
Great stay as always. Too bad pool and hot tub are being renovated but looking forward to next stay when it’s done .
Stayed 1 night in Jul 2022

10/10 Excellent

Clarence

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay convenient to restaurants
Stayed 1 night in Jun 2022

8/10 Good

Mireille

Stayed 1 night in Jun 2022

8/10 Good

Ludovic

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The staff was nice the hotel is ok and clean. The breakfast buffet was not refilled regularly.
Stayed 1 night in Jun 2022

8/10 Good

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel. Close to restaurants and mall.
Stayed 1 night in May 2022

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Brent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always convenient for me because of my work.
Stayed 1 night in Apr 2022

8/10 Good

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and access was fine also. One of the best in Fort St John, overall.
Stayed 1 night in Mar 2022