Outdoor pool, open 9 AM to 9 PM, pool umbrellas, pool loungers
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Reviews of SureStay Hotel by Best Western Fort Pierce

2.5 out of 5
SureStay Hotel by Best Western Fort Pierce
2831 Reynolds Dr, Fort Pierce, FL

Reviews

6.6
Rating 10 - Excellent. 72 out of 257 reviews" "
Rating 8 - Good. 50 out of 257 reviews" "
Rating 6 - Okay. 54 out of 257 reviews" "
Rating 4 - Poor. 30 out of 257 reviews" "
Rating 2 - Terrible. 51 out of 257 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
Nights were interrupted by continual loud arguing, profanity, and threats among numerous people who argued and yelled both inside and outside their rooms which were close to mine. While no threats were directed to me, I nevertheless felt like I was in an unsafe environment. Trash was piled next to my car in parking space outside my door. Then I found, and killed, a large cockroach in my room. I was ultimately allowed to change room to another area of the building.
Stayed 3 nights in Mar 2024
Response from Sincerely, The Management on 15 May 2024
Dear John, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

2/10 Terrible

Marlene

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Terrible customer service Charged twice my credit card Unable to resolve up to this date
Stayed 1 night in Mar 2024
Response from The Management on 3 May 2024
Dear Marlene, On behalf of our entire team, I would like to apologize for any confusion regarding your billing. Often guests think they were charged twice when in fact one charge is actually a preauthorization. Preauthorizations are not a charge. We apologize you were unhappy with our customer service. We are always happy to explain any billing question a guest may have. Again we are sorry our service did not meet your expectations. Sincerely, The Management

2/10 Terrible

Ted

Disliked: Amenities, property conditions & facilities
Very poor overall, room had a bad odor to it. The hot tub was out of order and I got the feeling there was no immediate plans to fix it, so that should be removed as an option. Other guests appeared to be living at the motel, probably on a weekly basis. Breakfast crummy and they had no milk, not only the first day which could happen, but not the second day either though staff was aware. Not good when the main food was cold cereal. The keys did not work the second day and I heard another guest loudly complain as he was locked out of his room while packing his car. A big disappointment and a definite never again, giving much better options nearby.
Stayed 2 nights in Apr 2024
Response from The Management on 22 Apr 2024
Dear Ted, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

2/10 Terrible

Moe

Stayed 2 nights in Mar 2024
Response from The Management on 7 Apr 2024
Dear Moe, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

6/10 Okay

erin

Stayed 1 night in Mar 2024
Response from The Management on 4 Apr 2024
Dear Erin, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

8/10 Good

Safety

Stayed 1 night in Mar 2024
Response from The Management on 22 Apr 2024
Dear Guest, Thank you for your four out of five evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.Sincerely, The Management

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very convenient for our trip
Stayed 1 night in Mar 2024
Response from The Management on 25 Mar 2024
Dear Linda, Thank you for your five out of five evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our property quiet and convenient to places to eat. We look forward to seeing you again soon.Sincerely, The Management

2/10 Terrible

Stephanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most disgusting hotel/motel I have ever been to. The walls are thin, the sheets weren’t washed and “free breakfast?” More like rotten apples and no food. Never staying here! There was a TOILET outside my room for homeless to use? I dont know.
Response from The Management on 17 Mar 2024
Dear Stephanie, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

2/10 Terrible

Jeanine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Management on 15 Mar 2024
Dear Jeanine, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
We checked out after one day because of the seedy people hanging out of this place at night.. The uber driver didn’t want to even go down the street to this place because he said it was dangerous.
Stayed 4 nights in Mar 2024
Response from The Management on 13 Mar 2024
Dear Richard, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

6/10 Okay

JUAN, LONG BEACH

something never changes or changes for bad
Stayed 1 night in Mar 2024
Response from The Management on 12 Mar 2024
Dear Juan, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Do not stay here. Coffee machine was not working.
Stayed 1 night in Feb 2024
Response from The Management on 26 Feb 2024
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

6/10 Okay

Samantha

Stayed 1 night in Feb 2024
Response from The Management on 26 Feb 2024
Dear Samantha, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

2/10 Terrible

Suhay

I booked for a smoking king room and the guy argued it was for double beds. My confirmation confirmed I booked a king room.
Stayed 1 night in Feb 2024
Response from The Management on 26 Feb 2024
Dear Suhay, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

2/10 Terrible

April

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty. We stayed on the back side where the pool is located. Our door didn't stay closed which allowed alot of noise to enter the room. There is a bar across the parking lot that does Karaoke. The bar kept their back door open for smokers. We heard the singing loud and clear until bar close. On night one we heard dripping from the ceiling in the bathroom. I could see the ceiling bubbling. We alerted the front desk and they said "we will look into it". Upon returning to our room the following day, we realized maintenance staff entered our room to check the leak. At this point, the ceiling drywall has opened up due to the leak and maintenance staff took all of our clean towels to only catch the leak. I called the front desk and again "Sorry, we know and there is nothing we can do". As we cannot use the bathroom in fear the ceiling will collapse on us. DO NOT STAY HERE! Not sure how this hotel even received medicore reviews.
Stayed 2 nights in Feb 2024
Response from The Management on 26 Feb 2024
Dear April, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from The Management on 25 Mar 2024
Dear Daniel, Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our property quiet and convenient to places to eat. We look forward to seeing you again soon.Sincerely, The Management

6/10 Okay

Fred

Disliked: Staff & service, amenities, property conditions & facilities
The bed was comfortable enough. The room could have been cleaner. The towels and wash cloths looked more like rags. We were told there was a continental breakfast available between 6 and 9 a.m. What we discovered was a breakfast of bread and bagels, but the juice machine and coffee machines did not work. Even after they assured us there would be coffee the next day, there wasn't.
Stayed 2 nights in Feb 2024
Response from The Management on 25 Feb 2024
Dear Fred, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

2/10 Terrible

James

Disliked: Cleanliness, staff & service, room comfort
Roach motel
Dirty sheets. Cigarette holes in comforter. Dirty walls. Room smelled like smoke. Bathroom door wouldnt close
Stayed 2 nights in Feb 2024
Response from The Management on 25 Feb 2024
Dear James, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

2/10 Terrible

nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Management on 25 Feb 2024
Dear Nigel, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

6/10 Okay

Gayle

Travelled with partner
Liked: Cleanliness, amenities
I called early to request a grnd floor but was told to call the morning of our reservation. DID call then. We checked in at 5:30pm and they hadn’t even started cleaning our room plus it smelled heavily of smoke. They only had 1 other room they could give us and that one was worse so we waited for the first. People above us partied on the balcony half the night…sounded like it was right outside our door. We won’t be back.
Stayed 1 night in Feb 2024
Response from The Management on 22 Feb 2024
Dear Gayle, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

4/10 Poor

Diana

Travelled with family
Disliked: Cleanliness, amenities
Breakfast hours, 6-9am- we ar use to 9:30 or 10am No wifi in room- said it was area problem this week . . . room floor was dirty . ... But, cleaned right away when we told them... Room just didn't feel clean. Late at night, we heard people talking and smelled their cigarette smoke...
Stayed 2 nights in Feb 2024
Response from The Management on 20 Feb 2024
Dear Diana, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only was the room dirty. The bed cover was stained and unclean. The towels were stained. The room was moldy and musty and smelled of smoke even though it was a non smoking room. Place should be shut down.
Stayed 3 nights in Feb 2024
Response from The Management on 20 Feb 2024
Dear Steven,Thank you for evaluating our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

10/10 Excellent

Suhay

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from The Management on 18 Feb 2024
Dear Suhay, Thank you for your five out of five evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our property quiet and convenient to places to eat. We look forward to seeing you again soon.Sincerely, The Management

10/10 Excellent

donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay. Online pictures are the same as the room. Clean and close to everything. Staff was pleasant and very helpful. Totally would recommend
Stayed 1 night in Feb 2024
Response from The Management on 17 Feb 2024
Dear Donna, Thank you for your five out of five evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our property quiet and convenient to places to eat. We look forward to seeing you again soon.Sincerely, The Management

4/10 Poor

Robert

Stayed 1 night in Feb 2024
Response from The Management on 18 Feb 2024
Dear Robert,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

10/10 Excellent

Theresa

Stayed 4 nights in Feb 2024
Response from The Management on 17 Feb 2024
Dear Theresa, Thank you for your five out of five evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our property quiet and convenient to places to eat. We look forward to seeing you again soon.Sincerely, The Management

2/10 Terrible

Frederick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from The Management on 26 Jan 2024
Dear Frederick, Thank you for reviewing our property regarding your recent stay. On behalf of our entire team I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

2/10 Terrible

Serap

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst Western Inn that we stayed in. In town for event. First time staying in this location. I can truly say this is the worst hotel we stayed in. Room is very dirty. Noisy guest next door. Woke us up 4 am in the morning. TV malfunctioning. There is foot traffic through out the night in front of our door. This place is in need of a lot of improvements.
Stayed 1 night in Jan 2024
Response from The Management on 22 Jan 2024
Dear Serap,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

8/10 Good

Jo

Liked: Staff & service
Room was recently renovated, so was in good condition; new cooling unit, recently painted. Bed was good, slept decent considering there was a gathering going on just outside my room. Would stay here again if in the area.
Stayed 1 night in Jan 2024
Response from The Management on 22 Jan 2024
Dear Jo, Thank you for your four put of five evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found your room nicely renovated and your bed comfortable. We look foward to seeing you again soon.Sincerely, The Management

6/10 Okay

Thomas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We went there for the pool & hot tub & it was not operational. Breakfast was all carbs, & the coffee & juice were not great. Comfort Suites was significantly better.
Stayed 1 night in Jan 2024
Response from The Management on 17 Jan 2024
Dear Thomas, Thank you for reviewing our property regarding your recent stay. On behalf of our entire team I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

4/10 Poor

Carrie

Disliked: Staff & service
Dishonest staff
Stayed 1 night in Jan 2024
Response from The Management on 15 Jan 2024
Dear Carrie, Thank you for reviewing our property regarding your recent stay. On behalf of our entire team I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our staff are longterm and we have found them to be very honest. We are sorry our staff did not meet your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

4/10 Poor

Ricky

Business traveller
Liked: Staff & service
Roaches and loud
Painting the outside of the building. My room window was tape and covered. Room door handle was taped. I had to untape it. Room appeared to be clean. Never saw anything last night and woke up this morning roaches everywhere. So disappointed for $110 a night. Parking lot was also loud all night long.
Stayed 1 night in Jan 2024
Response from The Management on 10 Jan 2024
Dear Ricky, Thank you for reviewing our property regarding your recent stay. On behalf of our entire team I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Management

8/10 Good

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, a little run down but well kept. Would stay here again.
Stayed 2 nights in Dec 2023
Response from The Management on 21 Dec 2023
Dear Kaitlyn,Thank you for your four put of five evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our property quiet, clean and wellkept. We look foward to seeing you again soon.Sincerely, The Management

2/10 Terrible

Christopher

Stayed 1 night in Dec 2023
Response from The Management on 18 Dec 2023
Dear Christopher,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly.Sincerely, The Management

8/10 Good

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite places close to eat at
Stayed 1 night in Nov 2023
Response from The Management on 6 Nov 2023
Dear Carrie,Thank you for your four put of five evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our property quiet and convenient to places to eat. We look firward to seeing you again soon.Sincerely, The Management

10/10 Excellent

Chatles

Stayed 1 night in Oct 2023
Response from The Management on 25 Nov 2023
Dear Chatles, Thank you for your five out of five evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our property quiet and convenient to places to eat. We look forward to seeing you again soon.Sincerely, The Management

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is amazing, rooms are clean, very nice place to stay.
Stayed 3 nights in Jul 2023
Response from GM on 30 Jul 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Lee, Milwaukee

Travelled with family and small children
Liked: Staff & service
The location of the hotel was interesting. There were several people walking around at night in the parking lot, which I was fine with but it still gave me some anxiety. The first thing I noticed as I walked in to the room was the smell of the room. It smelled like smoke even though I booked a non smoking room. Along with this, the floor was very dirty. I couldn’t even bring myself to take of my shoes. The beds, on the other hand, were comfortable though.
Stayed 1 night in Jun 2023
Response from GM on 8 Jul 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact

6/10 Okay

Megan

Travelled with partner
Liked: Staff & service
The person at the desk was amazing but I was not made aware that the pool and hot tub were out of service and it’s one of the reasons I booked here.
Stayed 1 night in Jun 2023
Response from GM on 24 Jun 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact meThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

Jackie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
They look to be fixing up the place but it is a work in progress. Rooms had issues like no smoke detector, just wire hanging down ...
Stayed 1 night in Jun 2023
Response from GM on 3 Jun 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable, clean, and comfortable
They have done so many upgrades I hardly remembered the place lol. A pleasant and quiet stay. The staff is friendly and super helpful. I’d stay here anytime.
Stayed 1 night in May 2023
Response from GM on 20 May 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

Marie Marthe

Travelled with partner
Liked: Staff & service
Place was noisy and hard to rest for the night
Stayed 1 night in Apr 2023
Response from GM on 8 Apr 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact

2/10 Terrible

Fabiola

Stayed 1 night in Mar 2023
Response from GM on 22 Apr 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.

2/10 Terrible

Ewa

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Location was convenient but not the safest neighborhood, the hotel is run down, dirty. The receptionist/manager/owner left the property in the middle of the day without anyone left to address issues, no one answering the phone. I had to run around the hotel looking for any employees and finally got help from a housekeeper.
Stayed 2 nights in Mar 2023
Response from GM on 29 Mar 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay on a budget
Clean, firm mattress, good ac, with microwave & refrigerator. breakfast limited but tasteful
Stayed 1 night in Mar 2023
Response from GM on 26 Mar 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Zachary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great and nice rooms
Stayed 1 night in Mar 2023
Response from GM on 8 Mar 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

Gary, high springs

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Clean but no real breakfast
Stayed 1 night in Feb 2023
Response from Front Desk on 19 Feb 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

faye

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We did not like anything about our stay- there is no gym, rugs/appearance very dirty, pool was not clean, there is construction going on so it was very noisy - one of our worse hotel stays ever
Response from Front Desk on 18 Feb 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

felix

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not very nice
Stayed 4 nights in Jan 2023
Response from Front Desk on 21 Jan 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact.

8/10 Good

james