Exterior

Reviews of Four Points by Sheraton Fort Lauderdale Airport - Dania Beach

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 576 out of 1098 reviews" "
Rating 8 - Good. 257 out of 1098 reviews" "
Rating 6 - Okay. 135 out of 1098 reviews" "
Rating 4 - Poor. 71 out of 1098 reviews" "
Rating 2 - Terrible. 59 out of 1098 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

abisola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, spacious room and located in a great area walkable to various stores and restaurants
Stayed 3 nights in May 2024

2/10 Terrible

Lavon

Disliked: Amenities
I never checked in😢
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Dear Lavon, Thank you for your review. I am very sorry to hear that you had a disappointing experience. Your feedback is important to us and helps us improve guest experiences. I appreciate you taking the time to share your thoughtful reflections. Sincerely, Melissa Cockerham, GM

10/10 Excellent

Wilcaisse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in May 2024
Response from GM on 21 May 2024
Dear Wilcaisse, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to revisit us the next time you travel back to Dania Beach. Best, Melissa Cockerham, GM

10/10 Excellent

Eladio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional front desk staff
Stayed 2 nights in May 2024
Response from GM on 21 May 2024
Dear Eladio, Thank you for reviewing and recommending our Four Points by Sheraton and wonderful staff. I’m pleased our staff’s professionalism exceeded your expectations and made for a five-star experience. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest and hope you'll revisit us soon. Best, Melissa Cockerham, GM

10/10 Excellent

Teri

Travelled with partner
Liked: Staff & service, property conditions & facilities
Wonderful staff and clean room. Perfect for 1 night for an early flight.
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Dear Teri, What a fantastic review! It is rewarding to see that we provided you with a "perfect" stay and we are proud to have done so. Thank you for being our guest, and we will see you the next time you visit Fort Lauderdale. Best, Melissa Cockerham, GM

6/10 Okay

Bonnie, Carp

Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel and the room was clean, however you have to keep your shoes on while you’re in the room because your feet will be black with dirt. The beds were very comfortable, but the pillows should be changed with new ones
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Bonnie, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Melissa Cockerham, GM

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Good job
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Brent, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Melissa Cockerham, GM

10/10 Excellent

Sheetal

Liked: Cleanliness, staff & service
Staff was polite and friendly
Stayed 2 nights in May 2024
Response from GM on 20 May 2024
Dear Sheetal, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area! Best, Melissa Cockerham, GM

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Donald, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Melissa Cockerham, GM

10/10 Excellent

Duke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for the right price with good and professional staff
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Duke, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found us to be a good value and our staff friendly. We hope to see you again soon! Best, Melissa Cockerham, GM

6/10 Okay

Carolyn, Chepachet

Travelled with partner
Liked: Staff & service
The highway roared out my window. An overnight road work team kept backing up with the associated beep-beep-beep sound. I arrived too late to figure out the noise machine.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Carolyn, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Melissa Cockerham, GM

8/10 Good

Brittney

Business traveller
Comfy stay.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Brittney, We are thrilled you had a comfy stay! Thank you for the review, and please visit us again. Best, Melissa Cockerham, GM

10/10 Excellent

Manda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was big and had a restaurant.
Stayed 2 nights in May 2024
Response from GM on 16 May 2024
Dear Ginette, Thank you for your review of our hotel and our excellent staff. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a good experience. We have a great team of dedicated associates who genuinely care about providing each guest with an exceptional stay. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Melissa Cockerham, GM

6/10 Okay

Frankira

Travelled with group
Hotel is near airport with complimentary shuttle. Fairly average. Can't say I'd stay again.
Stayed 3 nights in May 2024
Response from GM on 16 May 2024
Dear Frankira, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Sincerely, Melissa Cockerham, GM

4/10 Poor

Lori

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not much that I liked. Lots that I didn't. This hotel's condition surprised me since it has the Sheraton name. Our room just felt icky. The lighting was poor, the furniture was extremely worm, the carpeting felt dirty, the bathroom was in rough shape and the "buffet breakfast" that we paid for wasn't good. I would never recommend this hotel for any reason, even if just staying the night before a cruise.
Stayed 1 night in May 2024
Response from GM on 16 May 2024
Dear Lori, We apologize for the disappointment you experienced during your stay. We continually strive to upgrade our property including the rooms and amenities, and lament that we didn't meet your expectations this time around. It's important to note that, while some of our amenities may differ, our focus on guest satisfaction remains constant. We appreciate your feedback as it aids us in enhancing our services. We hope you give us another chance in the future to offer you a more satisfactory experience. Sincerely, Melissa Cockerham, GM

4/10 Poor

robert

Stayed 1 night in May 2024
Response from GM on 15 May 2024
Dear robert, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Melissa Cockerham, GM

4/10 Poor

Carey

Travelled with partner
Disliked: Staff & service
There are too many other choices close by for indifferent and unhelpful staff and a dirty room
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Dear Carey, Thank you for taking the time to share your review with us. We are deeply sorry to hear that we failed to meet your expectations in terms of our hospitality and the cleanliness of your room. As a Marriott hotel, we strive to exceed the expectations of our guests, and we regret that we fell short in your case. Please know that we are committed to improving our services and ensuring that our guests have an enjoyable stay. We hope to have the opportunity to serve you better in the future. Sincerely, Melissa Cockerham, GM

10/10 Excellent

Clinton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pretty good
Stayed 1 night in May 2024
Response from GM on 12 May 2024
Dear Clinton, Thank you for taking the time to share your kind review. I’m glad you found your stay to be pleasant. We look forward to being your hotel of choice when in the area and appreciate your patronage. Best, Melissa Cockerham, GM

10/10 Excellent

kironde

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My initial connection with the staff didn’t start off great but eventually it warmed up and things went great. The facility was convenient breakfast was good and overall no problem.
Stayed 1 night in May 2024
Response from GM on 12 May 2024
Dear kironde, Thank you for taking the time to share your review. Sincere feedback like yours allows us to monitor and enhance our guest experience. We're pleased to hear that you eventually had an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Melissa Cockerham, GM

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and staff was friendly
Stayed 1 night in May 2024
Response from GM on 12 May 2024
Dear Stephanie, We are happy to hear from you and value your kind review. It is lovely to hear that our clean rooms, cheerful service, and comfortable accommodations all helped make your Fort Lauderdale trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Melissa Cockerham, GM

4/10 Poor

Dellanira

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The restroom was full of long hairs smelly and dirty the staff no very friendly the cleaning lady was mean and she was always in the elevator all the time taking all the space and very unfriendly they offer a shuttle every hour and that doesn't happened you have to pay for a taxi
Stayed 1 night in May 2024
Response from Lenny on 11 May 2024
Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the shortcomings you experienced during your visit.We are truly sorry to hear about the cleanliness issues you encountered in the restroom. Maintaining a clean and welcoming environment is of utmost importance to us, and we will address this matter with our housekeeping team to ensure that such incidents do not occur in the future.Furthermore, we regret that your interactions with our staff did not meet your expectations. Hospitality and friendliness are core values of our team, and we will be sure to address your concerns with our staff members to improve the overall guest experience.Regarding the shuttle service, we apologize for any inconvenience caused by its inconsistency. We will investigate the issue to ensure that our shuttle service operates as advertised, providing timely and reliable transportation for our guests.Please know that your feedback is incredibly valuable to us as we strive to continuously improve our services. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Thank you once again for bringing these matters to our attention.

6/10 Okay

Patricia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Dealt with the same staff member twice, she was very standoff-ish, and rude. She eventually came around both times, so by the end she was friendly. But it was off putting.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Dear Patricia, Please accept my sincere apology that you were not treated in a friendly and welcoming manner. There is no number of associates, not even one, that is an acceptable number for the unfriendly treatment of our guests. Thank you for your review, and please know it will be addressed with the team. We hope to see you again on a return visit. Sincerely, Melissa Cockerham, GM

8/10 Good

Kalina

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Lenny on 11 May 2024
Thank you for staying with us. Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your thoughts. We are constantly striving to improve our services and facilities, and your insights help us in our ongoing efforts to provide the best possible experience for our guests.

6/10 Okay

Diane

Travelled with partner
Staff not friendly at all
Stayed 1 night in May 2024
Response from GM on 10 May 2024
Dear Diane,I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, our team has reviewed the feedback provided to ensure we consistently deliver on guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us. Sincerely, Melissa Cockerham, GM

8/10 Good

Semexan Marie Frederic

Liked: Staff & service, property conditions & facilities
No
Stayed 1 night in May 2024
Response from GM on 10 May 2024
Dear Semexan Marie Frederic, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Melissa Cockerham, GM

6/10 Okay

Carlton

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from GM on 9 May 2024
Dear Carlton,We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Sincerely,Melissa CockerhamGeneral Manager

8/10 Good

Kory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lenny on 11 May 2024
Thank you for staying with us. Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your thoughts. We are constantly striving to improve our services and facilities, and your insights help us in our ongoing efforts to provide the best possible experience for our guests.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great smell and staff was very friendly!
Stayed 1 night in May 2024
Response from GM on 8 May 2024
Dear Andrew, Thank you for your review and recommendation of our clean hotel and wonderful staff. I’m pleased to hear that our staff’s excellence in service met your expectations and made for a beautiful experience. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Melissa Cockerham, GM

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lenny on 11 May 2024
We are delighted to hear that you enjoyed your stay with us, and we hope that you left feeling refreshed and well taken care of. Your satisfaction is our priority, and we are thrilled that we could meet your expectations.

10/10 Excellent

Norberto

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice
Stayed 1 night in May 2024
Response from GM on 7 May 2024
Dear Norberto, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Melissa Cockerham, GM

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , convenient and friendly staff
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Michael, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Melissa Cockerham, GM

8/10 Good

David

Stayed 1 night in May 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located to the airport. New and exceptionally clean hotel. Very good outdoor parking.
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Paul, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Melissa Cockerham, GM

6/10 Okay

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 7 May 2024
Dear Glenda, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Melissa Cockerham, GM

10/10 Excellent

Tameka

Stayed 2 nights in Apr 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Breakfast was extra which was horrible. What gets me is we book a hotel thinking we’d check in on the day of reservation, after hotel contacts us saying check in is at 4pm ! How in the hell do I book a hotel for only an evening stay. Ridiculous won’t stay here again
Stayed 2 nights in May 2024
Response from GM on 5 May 2024
Dear Mark, I'm sorry we disappointed you upon arrival by not having a room ready earlier; we would hate to leave you with a bad impression. Our front desk associates are updated when rooms become available, and we do our best to meet our 3:00 p.m. arrival time. Please forgive us for appearing unaccommodating. Sincerely, Melissa Cockerham, GM

10/10 Excellent

miguel Antonio

Stayed 2 nights in Mar 2024

10/10 Excellent

Miguel Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 3 nights in Apr 2024
Response from GM on 3 May 2024
Dear Miguel Antonio, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our convenient accommodations. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Melissa Cockerham, GM

6/10 Okay

KATHLEEN, Winnipeg

Travelled with partner
Liked: Cleanliness
The property was clean and staff were friendly but room had a strong mouldy door. The staff were using perfume yo for controllers but the door was quite strong. We were on the top floor so I suspect water damage that has not been properly addressed. I mentioned it at check out but only got a curt apology. charging $15 per person for breakfast that is free with a room stay at two. Nearby hotels is also disappointing . There is shopping nearby and took an Uber to dinner and back very easy so good location and very close to airport and cruisport. Expected more from a Marriott Bonvoy hotel though
Stayed 1 night in May 2024
Response from GM on 3 May 2024
Dear KATHLEEN, I am truly sorry to hear that you experienced odor issues during your stay. Please accept my sincere apologies for any inconvenience caused. Your honest feedback is very valuable to us, and we will use it to improve our services and make sure that similar issues do not occur in the future. We truly hope that you will give us another chance to provide you with the exceptional experience that you deserve. Sincerely, Melissa Cockerham, GM

8/10 Good

Chassidy

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay there again. The staff was friendly and the room was nice and clean
Stayed 5 nights in Mar 2024
Response from GM on 4 May 2024
Dear Chassidy, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing your experience, and we look forward to hosting you again soon. Best, Melissa Cockerham, GM

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from GM on 2 May 2024
Dear Tammy, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Melissa Cockerham, GM

10/10 Excellent

RICHARD

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Dear RICHARD, Thank you for choosing us and leaving a stellar rating. Without the specifics, it's even more heartening to know you had a positive experience. We strive to meet our guests' expectations, and it seems we hit the mark during your stay. Looking forward to welcoming you again soon. Best, Melissa Cockerham, GM

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lenny on 11 May 2024
We are delighted to hear that you enjoyed your stay with us, and we hope that you left feeling refreshed and well taken care of. Your satisfaction is our priority, and we are thrilled that we could meet your expectations.

10/10 Excellent

DeWayne

Stayed 1 night in Apr 2024

8/10 Good

Cathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not realize shuttle does not run 24 hours day
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Cathy, It's lovely to know you enjoyed your stay overall. Thank you for your time sharing a review, and we hope to see you again. Best, Melissa Cockerham, GM

6/10 Okay

Nicole

Liked: Staff & service
Staff was friendly
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Dear Nicole, Thank you for your time reviewing our hotel; we appreciate your compliments regarding our staff. We enjoyed hosting you and hope to provide you with a WOW experience upon your return to the area. Sincerely, Melissa Cockerham, GM

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
COMFORTABLE tHE MAID SERVICE DID NOT PROVIDE REGULAR COFFEE
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Richard, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed you found our hotel comfortable, and I have noted your recommendations regarding housekeeping. Thank you for your time in reviewing our hotel. Best, Melissa Cockerham, GM

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service
Coffee maker in our room didn’t work. Toilet handle defective…you had to hold it down. Kenny in the restaurant did very well on his first day as a server. Front desk personnel very friendly and helpful.
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Cheryl, Thank you for your review. Our associates are always ready to go above and beyond to make our guest's stay memorable. We will certainly let Kenny and our front desk staff know how awesome they are and share your review with the rest of our team as well. Your honest feedback on areas we can improve is welcomed and fosters change for future visits. Please come see us again soon! Best, Melissa Cockerham, GM

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very nice
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Daniel, Our staff really is filled with kind, friendly people. Thank you for taking a moment to share this uplifting review and recognize our excellent team. We hope to welcome you back soon. Best, Melissa Cockerham, GM

10/10 Excellent

Chatika

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Chatika, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Melissa Cockerham, GM