Dear Yah, We appreciate you choosing to stay with us. We apologize for not meeting your expectations during your visit. Our goal is to offer a comfortable and clean environment for all guests, regardless of their purpose for staying. Your understanding is valued, and we hope for the chance to improve and better serve you on your next visit.Sincerely,Hotel Management

Dear Derrel, Thank you for your feedback. We are glad to hear that you had a positive experience during your stay at Extended Stay America. Ensuring our guests' satisfaction is our top priority, and we are delighted that you found your visit to be enjoyable. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Management

Dear Steve, Thank you for taking the time to provide your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations. Please rest assured that we are taking immediate action to address these concerns and prevent recurrence in the future. Your comments are invaluable as we strive to improve our standards and guest experience. We appreciate your patronage and look forward to welcoming you back for a much-improved stay in the future.Sincerely,Hotel Management

Dear Joseph, Thank you for bringing this matter to our attention. We sincerely apologize for any interaction that did not meet our standards of hospitality. Providing courteous and friendly service is integral to our values, and we regret any instance where this was not upheld. Rest assured, we will address this feedback with our team to ensure all guests receive the respectful and professional service they deserve. Your insights are invaluable in helping us improve, and we appreciate your feedback. We appreciate your patronage and hope to welcome you back again soon.Sincerely,Hotel Management

Dear Norbert, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Elizabeth, Thank you for choosing to stay with us for your visit to our city and for sharing your review. We are pleased you rested well in our comfortable accommodations and that our service met your expectations. Thank you once more, and we hope you will make us your home the next time you are in this area.Sincerely,Hotel Management

Dear Ashley, Thank you for your excellent feedback. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. Thank you once again for your review, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Alphonso, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations and for the disappointment you encountered with our housekeeping service. Since we are an extended-stay property, one full-service housekeeping is provided every two weeks. We will share your feedback with our front desk staff to ensure we communicate our services and amenities during guest arrivals. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management

Dear natasha, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the condition of the bathtubs. Ensuring the comfort and satisfaction of our guests is our top priority, and we will certainly look into replacing the bathtubs to improve the overall experience. Your feedback is invaluable to us as we strive to continually enhance our facilities. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management

Dear Janet, Thank you for staying with us. Please accept our deepest apologies for not providing you with the flawless experience you deserve. It is disheartening to read about the unacceptable condition of the shower. Please know that this is not representative of the cleanliness standards we strive to uphold. We will address this matter with our housekeeping team to ensure such oversights are not repeated. We are wholly committed to regaining your trust in our hotel and hope you will give us another chance when your travels bring you back to our area.Sincerely,Hotel Management

Dear Kristin, Thank you for your feedback and for choosing Extended Stay Americal. We're glad to hear that overall you had a good experience during your stay. We apologize for any inconvenience caused by the condition of the bathroom tubs and AC vents. Your comments are important to us, and we will address these issues promptly to ensure a more comfortable environment for our guests. We appreciate your understanding and hope to welcome you back for an improved stay in the future. Sincerely,Hotel Management

Dear Julee, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Maurice, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Alan, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management

Dear Darline, We sincerely apologize for the dissatisfaction you experienced during your stay. Providing exceptional customer service is paramount to us, and we regret that we did not meet your expectations. Your feedback is valuable, and we will address this issue with our management team to ensure improvements are made. Please accept our apologies for any inconvenience caused. We strive to provide a positive experience for all our guests, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Darline, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We are sorry for the issues you had with our staff. We take these reviews seriously, and our team is evaluating your feedback to ensure these concerns are not repeated. We hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

Dear Darline, Thank you for the honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered and for any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management

Dear Kashaera, Thank you for updating your review. We are delighted to hear that you found your room clean and comfortable. We believe that fresh accommodations are the cornerstone of a great stay, and we are thrilled that we could provide this for you. However, we are sorry for the smell that you mentioned and will check and take action. Thank you for choosing Extended Stay America for your stay, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Jennifer, Thank you for reviewing our hotel. We are delighted to hear that you enjoyed your overall experience, but we understand that there were some areas where we fell short of your expectations. We always strive to exceed our guests' expectations and apologize for any inconvenience caused during your stay. We appreciate your choosing our hotel, and we hope to have the opportunity to welcome you back soon for an exceptional experience that meets all your needs.Sincerely,Hotel Management

Dear Tayla, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Sharon, Thank you for sharing your feedback following your recent stay at our hotel. Our commitment to providing each guest with pristine accommodations is unwavering, and we apologize for failing to meet your expectations. We will promptly address this matter with our housekeeping team to ensure consistent delivery of immaculate and welcoming accommodations. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Aretha, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management

Dear Clifford, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Jeffrey, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry we did not meet these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Maurice, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management

Dear Mark, We appreciate your remarks about your recent stay at our hotel. We strive to ensure that our guests leave completely satisfied, so we apologize for not meeting your expectations. We will use your feedback as an opportunity to enhance our services. Thank you for bringing this to our attention. We hope you will choose to stay with us again so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Samantha, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Richard, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Elizabeth, We are thrilled to hear about your positive experiences with our Front Desk Personnel and Manager. Donna, Cory, Lee, and David are invaluable team members, and we are delighted that they have made your stays memorable. Our priority is to provide exceptional service and create a welcoming environment, and we are grateful for your kind words. We consider it an honor to be your "home away from home," and we look forward to continuing to exceed your expectations with each visit. Thank you for your loyalty and for taking the time to share your feedback.Sincerely,Hotel Management

Dear Gino, Thank you for the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management

Dear Fenton, We want to thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Dale, Thank you for taking the time to share about your visit. We apologize for any disappointment you experienced with some aspects of your stay. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for future upgrades and modernization of our property. We hope you will revisit it the next time you are here.Sincerely,Hotel Management

Dear Michole, Thank you for staying at Extended Stay America. We are thrilled that you loved so much about staying with us, and we will certainly share your compliments with our entire staff! It was a true pleasure having you as our guest here at our hotel, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Guest, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are sorry that this issue compromised your plans with us, and we regret that you had to cancel with us. Please be assured that your concerns have been shared with our team, and remedial steps within our housekeeping team are underway to ensure our future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Elizabeth, It was a pleasure hosting your recent stay at Extended Stay America! Thank you for your generous comments and for highlighting our convenient location. On behalf of everyone here, we invite you to stay with us again the next time you visit the city!Sincerely,Hotel Management