Beach nearby

Reviews of Baymont by Wyndham Fort Bragg

2.5 out of 5
Baymont by Wyndham Fort Bragg
250 S Main St, Fort Bragg, CA

Reviews

5.8
Rating 10 - Excellent. 42 out of 220 reviews" "
Rating 8 - Good. 33 out of 220 reviews" "
Rating 6 - Okay. 52 out of 220 reviews" "
Rating 4 - Poor. 45 out of 220 reviews" "
Rating 2 - Terrible. 48 out of 220 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and appreciated the accommodation for our dogs.
Stayed 1 night in May 2024
Response from Hotel Manager on 27 May 2024
Dear Jennifer,Thank you for your lovely feedback! We're thrilled to hear that you enjoyed your stay and appreciated our pet-friendly accommodations. Ensuring a comfortable experience for both our guests and their furry friends is important to us. We look forward to welcoming you and your dogs back in the future.Sincerely, Hotel Manager

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Guest,We’re sorry to hear that your stay didn't meet your expectations. Please contact us directly with more details so we can address your concerns and make things right. Thank you for your feedback.Sincerely, Hotel Manager

10/10 Excellent

Maria, Layton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean. Beds were big and comfortable, bathroom was also clean and spacious. Location is also great, close to restaurants and nice beaches. It was quiet at night so we got good sleep, easy and plenty os spots for parking.
Stayed 2 nights in May 2024
Response from Hotel Manager on 13 May 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. It's great to know that our clean and comfortable accommodations, convenient location, and peaceful atmosphere contributed to a relaxing experience for you. We hope to welcome you back again soon for another wonderful stay!Sincerely, Hotel Manager

6/10 Okay

Brian K

Travelled with family
The bathroom was on the small side and the breakfast selections could have been better with more area to prepare and eat
Stayed 2 nights in May 2024
Response from Hotel Manager on 13 May 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the size of the bathroom and the breakfast options. We'll certainly take your comments into consideration as we strive to improve our amenities and services for our guests. We hope to have the opportunity to welcome you back in the future for a more enjoyable staySincerely, Hotel Manager

10/10 Excellent

Chris

Love that place
Stayed 3 nights in May 2024
Response from Hotel Manager on 11 May 2024
Dear Chris,Thank you for your great review. It's wonderful to hear that you love the place! It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Hotel Manager

4/10 Poor

Bill

Travelled with partner
Disliked: Amenities, property conditions & facilities
Location was Good. People working in the office were nice. If I was Wyndham, I would NOT have my name associated with this hotel. My wife picked this establishment based on it's photos. The rooms do NOT LOOK LIKE ANY OF THEIR PICTURES. I do not have a huge house. But our walk-in closet is bigger than the room we stayed in. At best the room was 15'x12'. The entire room was WHITE. Everything but the TV and fake Fireplace. There were conduit pipes exposed in the room. DO NOT STAY THERE. Motel 6 is better. OR, pay a bit more and stay at Harbor Lite Lodge.
Stayed 2 nights in May 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,We're glad to hear that you found the location convenient and that the staff were friendly during your stay. However, we apologize for any disappointment regarding the discrepancy between the room's appearance and the photos online. Your feedback is important to us, and we will work to address any inconsistencies to ensure a more accurate representation of our accommodations. We understand your concerns and appreciate your honesty. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Chris

Business traveller
Awesome
Stayed 1 night in May 2024
Response from Hotel Manager on 5 May 2024
Dear Guest,Thank you for your perfect rating and for choosing to stay with us! We're thrilled to hear that you had an awesome experience. If there's anything specific you enjoyed or if you have any feedback to share, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024
Response from Hotel Manager on 5 May 2024
Dear Guest,Thank you for your positive feedback about our staff's friendliness. We're pleased to hear that they made a positive impression on your stay. If there's anything else we can do to improve your experience during future visits, please feel free to let us know. We look forward to welcoming you back.Sincerely, Hotel Manager

10/10 Excellent

Pardeep

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, very clean and comfortable
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review! We're thrilled to hear that you had a great stay with us and that you found our hotel to be clean and comfortable. We strive to provide all our guests with a memorable experience, and we're delighted that we could exceed your expectations. We hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

6/10 Okay

julio

Travelled with family
Liked: Cleanliness, staff & service
I did not like that the door was not sealed on the bottom and wind, light and noise from outside got in the room.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Apr 2024
Dear julio,Thank you for your kind feedback. We apologize for the inconvenience caused by the door not being properly sealed. Your comfort is important to us, and we'll make sure to address this issue promptly to prevent any wind, light, or noise from entering the room in the future. We hope to have the opportunity to provide you with a more pleasant experience on your next visit. Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nicer than i thought it would be
Stayed 13 nights in Mar 2024
Response from Hotel Manager on 13 Apr 2024
Dear David,Thanks for your nice comments. We're delighted to hear that we exceeded your expectations! It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon.Sincerely, Hotel Manager

4/10 Poor

Lorena

Stayed 3 nights in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Lorena,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

10/10 Excellent

Graciela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service when checking in was excellent.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 Apr 2024
Dear Graciela,Thank you for your stay. We greatly appreciate your positive feedback regarding the excellent customer service you experienced during check-in. Providing exceptional service to our guests is our top priority, and we're delighted to hear that we met your expectations. Your satisfaction is paramount to us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Jon

Disliked: Cleanliness, staff & service, property conditions & facilities
No pets
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Jon,Thank you for your comment. We understand that some guests may prefer accommodations that allow pets. We appreciate your understanding and hope that you will still consider staying with us for your future travel needs.Sincerely, Hotel Manager

6/10 Okay

Alicia

Travelled with family and small children
Liked: Amenities
It was ok couldve been better
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 12 Feb 2024
Dear Alicia,Thank you for your kind feedback. We appreciate your honesty, and we're sorry to hear that your experience was only okay. We're always striving to improve, and your comments will be taken into consideration as we work towards making our service even better. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Brad

Liked: Cleanliness, staff & service
Disliked: Room comfort
So so ok
The property was beautiful and clean. The bed was horrific and uncomfortable and hard as a rock.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Brad,Thank you for your stay. We appreciate your positive feedback on the beautiful and clean property. It's wonderful to hear that you found the overall environment appealing. However, we apologize for any inconvenience caused by the discomfort of the bed. Your feedback is valuable, and we will certainly address this issue to enhance our guests' experience. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 31 Jan 2024
Dear Juana,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

6/10 Okay

Lawrence

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff were wonderful. The room was pretty dirty with a build up of grime on floor boards and head boards. Floor needed to be mopped badly. Other than the floors being so dirty the beds were clean and so was the bathroom (except the floor). The room smelled strongly of fresh paint My wife had to call and make a room change ahead of time but couldn’t understand the staff and unknowingly paid an extra $50. Bringing the room up to around 130$ which was as much as the much nicer hotels in the area. We appreciate our stay but will probably not return unless somewhat desperate.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Lawrence,We are sorry to hear about the cleanliness issues you encountered during your stay. Your feedback is crucial, and we'll address these concerns internally to prevent such occurrences in the future. We apologize for the miscommunication regarding the room change and the unexpected additional charge. We truly appreciate your understanding and regret that your experience fell short of your expectations. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Chelsea

Stayed 2 nights in Nov 2023
Response from Hotel Manager on 17 Dec 2023
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 Poor

Karen, stockton

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The place was walking distance to downtown, but a lot’s need to improved in the property, our phone and microwave is not working… the tiles in the bathroom was chip and missing.. our phone charger next to the bed was very loose on both side very disappointed . Beware on Expedia misleading description says ocean view for extra bucks but we don't see any ocean in the property..The only plus is just a free waffle and cereal!!
Stayed 1 night in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Dear Karen,We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. We have passed comments to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely, Hotel Manager

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 6 Nov 2023
Dear Sonya,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

6/10 Okay

Chunyi

Travelled with partner
Liked: Cleanliness, staff & service
Overall, the room is included all the basic and quiet. However, the linen was not clean. Not sure if it’s washed or not.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 1 Nov 2023
Dear Guest,Thank you for your stay. We're pleased to hear that your room provided the basics and a quiet atmosphere, ensuring a comfortable stay. However, we apologize for the issue with the linen. We will investigate this matter to ensure our cleaning procedures meet the highest standards. Hope you will visit again.Sincerely,Hotel Manager

6/10 Okay

Lynda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
A place to rest your head.
Well, pictures are deceiving. It was a place to rest our heads. It was a little disappointing. Very very basic, the room next door was housing a family. Early morning noisy. The staff was very nice. From what I heard from locals it was a hot mess a couple of years ago. If I had to give it a star. 1.0. Good location. Close to the skunk train, walking downtown.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Dear Lynda,Thank you for your feedback. We apologize for any disappointment you experienced during your stay. We appreciate your feedback, and we'll work to address any concerns to ensure a more comfortable and peaceful stay for our guests in the future. It's great to hear that the staff was very nice, and the location was convenient for your plans. We understand that appearances can be deceiving, and we aim to provide a better experience in the future. We hope you might consider giving us another opportunity to serve you.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Dear Guest,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely,Hotel Manager

2/10 Terrible

Justine

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Dear Justine,We regret that your recent stay fell short of your expectations. We value your feedback and would greatly appreciate any specific comments or suggestions you may have to help us enhance our services. Thank you for selecting us as your accommodation, and we eagerly anticipate the opportunity to welcome you back as our valued guest.Sincerely,Hotel Manager

8/10 Good

GREGORY I

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean
Stayed 1 night in Oct 2023
Response from Hotel Manager on 22 Oct 2023
Dear Guest,Thanks for your comments. We are delighted to hear that you found our hotel to be very clean during your stay. Maintaining a clean and comfortable environment for our guests is one of our top priorities. Thank you for recognizing our efforts, and we hope to host you again in the future.Sincerely,Hotel Manager

2/10 Terrible

Christopher

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and nasty would not recommend to anyone. I had to find a different place to stay as did not feel comfortable with the amount of nasty items and broken glass in the bathroom.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 21 Oct 2023
Dear Christopher,We are truly sorry to hear about the inconvenience you experienced during your recent visit. This is certainly not the level of service we strive to provide to our valued guests. We will investigate the issue thoroughly to ensure it doesn't happen again in the future.Sincerely,Hotel Manager

2/10 Terrible

lisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a poo hole this place was! Too many wrongs to list BUT even though every door says no pets, they DO allow pets. Tried to check in and i stood there with no one around for at least 15 min til they drove up. There was a creeper guy smoking on the sidewalk and said theyd be back!?!?! Never again!!
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 16 Oct 2023
Dear Lisa, Thanks for the stay and feedback. My apologies for all the inconvenience. Your reviews are important to us. Sincerely, Hotel Manager

8/10 Good

Shira

Stayed 2 nights in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Dear Shira,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely,Hotel Manager

6/10 Okay

Lucia

Travelled with family
Liked: Cleanliness
To much noise at night
Stayed 1 night in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Lucia,Thank you for your stay. We appreciate your feedback regarding the noise at night. We apologize for any inconvenience this may have caused during your stay. Our team will take this into consideration as we continually strive to improve and provide a more peaceful and comfortable environment for our guests. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Matthew

Stayed 1 night in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Dear Matthew,We greatly appreciate your generous 5 out of 5 rating! We're thrilled to hear that your stay was a fantastic experience. Our commitment to delivering exceptional service and top-notch amenities is unwavering, and your contentment is our ultimate goal. We eagerly await the opportunity to host you once more.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Floors were not clean, maintenance is not professional.
Stayed 1 night in Sep 2023
Response from Hotel Manager. on 2 Oct 2023
Dear Guest,We are sorry that some maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down.Sincerely,Hotel Manager

6/10 Okay

Doug

Stayed 1 night in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear Guest,Thank you for providing your feedback and rating our hotel a 6 out of 10. We value your input and would like to know more about your experience to improve. If you have any specific concerns or suggestions that contributed to this rating, please don't hesitate to share them with us. Your feedback is essential in helping us enhance our services.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
The photos are misleading, resembled the room, but not anything like the room we stayed in. The room was so small, hard to move around with suitcases for 2 occupants, no table for writing/using a laptop or the like. Wires encased in metal pipes all over the room, a breaker box, other wires and cords hanging down from behind the TV. If we had had a child with us, no way we could have stayed in that room, fairly hazardous. A belt from a previous occupant was hanging in the ironing board alcove area.
Stayed 1 night in Sep 2023
Response from Hotel Manager. on 27 Sept 2023
Dear Guest,We want to sincerely apologize for inconvenience out the inconvenience during your recent stay with us. Let us assure you we take these matters very seriously and have addressed them with our staff. We truly value your business and hope that you will give us another chance the next time you are in town.Sincerely,Hotel Manager

2/10 Terrible

Ray

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is so old and outdated the pictures make it look nice would not recommend the shower is 3’x3’ the sink is in the bedroom
Stayed 2 nights in Sep 2023
Response from Hotel Manager. on 27 Sept 2023
Dear Ray,Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves.Sincerely,Hotel Manager

2/10 Terrible

Loretta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was probably the worst hotel I have ever stayed in. It was DIRTY. The bathroom tile was chipped and they had a piece of some kind of white tape approximately 1’ x 1 1/2’ over some of the broken tile. There was a dental floss placker under the bed up by the headboard. I booked this through Expedia for two nights. I immediately called Expedia to find out if I could cancel the second night. They called the hotel and confirmed I could cancel the second night with no penalties. After Expedia called the hotel workers at the hotel tried to intimidate us by blocking us in our parking slot and putting a maids cart behind my car. When we told them we wanted to leave, they wouldn’t move. They said they would move when they were done. They moved after about five minutes. When I checked my visa statement they had not given me the full credit for the second night. When I called Expedia they said they couldn’t get the manager to call them back so I was on my own. What is the point of using Expedia if they give up. Please do not waste your money on this hotel.
Stayed 2 nights in Sep 2023
Response from Hotel Manager. on 27 Sept 2023
Dear Loretta,Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen in the future.Sincerely,Hotel Manager

4/10 Poor

Curt

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 22 Sept 2023
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focused to improve that. Anyway, your feedback is important to us and you can contact at any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager

8/10 Good

Tiffany

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The Hotel was right in town. Our room was newly renovated and clean. We did have to ask for more towels but the staff was able to get them for us with no problem.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 18 Sept 2023
Dear Tiffany, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

2/10 Terrible

Ashlee

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nope not again
Nothing like the pictures and cleanliness was horrible. Room smelt weird and there wasn’t even any creamer for coffee in the morning.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 18 Sept 2023
Dear Ashlee,Please accept our sincere apologies for the experience that you had while staying at our property. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

6/10 Okay

Jeffrey

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stated a Ocean View One would have to climb up 30 feet to see the Ocean our blinds were fabulous Beds comfortable
Stayed 1 night in Sep 2023
Response from Hotel Manager on 17 Sept 2023
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that you found the beds comfortable and appreciated the quality of the blinds. However, we apologize for any inconvenience regarding the description of the "Ocean View." Your feedback is important, and we will work to improve our communication to ensure accurate expectations for our guests in the future. We hope you enjoyed your stay overall, and if you have any specific comments or suggestions for us, please feel free to share. We look forward to serving you again.Sincerely,Hotel Manager

6/10 Okay

Mar Jean

Travelled with family
Liked: Cleanliness, staff & service
The breakfast was very nice and adequate for a quick bite. Nice to have a warm waffle. Statt was superb. Pretty old and rooms are small and a little funky, but did get a view of the water. Center court yard was nice to sit and think a minute. East access. Rooms were clean. Great for a good sleep and overnight stay.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear Guest,We appreciate your detailed feedback about your recent stay. We're pleased to hear that you enjoyed our breakfast, found our staff superb, and appreciated the cleanliness of our rooms. Your insights help us improve, and we hope to welcome you back for another great sleep and overnight stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and friendly.
Stayed 1 night in Sep 2023
Response from Hotel Manager. on 14 Sept 2023
Dear Jennifer,Thank you for your nice comment. It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. We look forward to the pleasure of serving you during future stays with us.Sincerely,Hotel Manager

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the price.
Room was not cleaned at all. Walls in our room are really dirty. Bathroom was also dirty. Rooms was advertised with “ocean view” but all you can is their dirty back yard full of stuff. Glad we were only there for one night. We had the “suite”.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 10 Sept 2023
Dear Guest,We're deeply sorry to hear about the disappointing experience you had during your stay. Your feedback is important, and we apologize for the cleanliness issues in your room and the description of an "ocean view" not meeting your expectations.This is not indicative of our usual standards, and we will address these matters to ensure a more pleasant stay for our guests in the future.We appreciate your understanding and hope to have the opportunity to provide you with an improved experience if you decide to stay with us again.Sincerely,Hotel Manager

4/10 Poor

Jeff

Disliked: Cleanliness, property conditions & facilities
Not a happy camper.
The person that gave me the key was rude and angry, when my wife and I were out walking our dogs she confronted my wife where she was staying and why didn’t she know we had pets. The web site says pets welcome you get to the food big sign says no pets. Next morning our room was infested with ants. When I talked to house cleaners they said oh we know have a great day. Our neighbor had someone break into the room and said house keeping at midnight.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 9 Sept 2023
Dear Jeff,We sincerely apologize for the multiple issues you encountered during your stay. Your experience does not meet our standard of hospitality, and we're deeply sorry for the inconvenience. Rest assured, we take your feedback seriously and will investigate and address these matters with our team immediately to prevent such incidents from happening in the future. We hope you'll consider giving us another chance to provide you with the excellent service you deserve on your next visit.Sincerely,Hotel Manager

2/10 Terrible

Barbara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken door, broken shower, so small 2 people couldn't walk by each other, uncomfortable bed, broken fridge
Stayed 2 nights in Sep 2023
Response from Hotel Manager. on 8 Sept 2023
Dear Barbara,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future.We apologize for your inconvenience, but we still hope you will be generous enough to give us another opportunity to show us a better way.Sincerely,Hotel Manager

4/10 Poor

Craig

Stayed 1 night in Sep 2023
Response from Hotel Manager. on 27 Sept 2023
Dear Craig,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

8/10 Good

salvador

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice on a budget. Beds were good got rest. King room not so big. Queen rooms were good size. We enjoyed the stay. Staff very nice and friendly. Room was clean.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 4 Sept 2023
Dear Salvador,Thank you for taking the time to share your feedback! We're thrilled to hear that you found our budget-friendly accommodations to be a comfortable and restful choice. Our staff takes pride in being friendly and helpful, and it's heartening to know that you enjoyed our hospitality. We hope to have the pleasure of hosting you again in the future. Sincerely,Hotel Manager

2/10 Terrible

Molly

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 5 Sept 2023
Dear Guest,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 5 Sept 2023
Dear Sandra,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Marleen

Travelled with group
Disliked: Amenities, property conditions & facilities
physically poor condition, no remote for tv, no closet, shower had over flowed at some point in time and the flooring in the bathroom bubbled and was a trip hazard. the electric was run in conduit throughout the room. rust spots on the baseboard heater. Overall the place was clean. The bed was comfortable. I did get a good night sleep once the traffic settled down. The ocean view was when you pull down the shade to make the room private there was an ocean photo on the back. I had downstairs room facing highway, so the only "real" ocean you could see was a small triangle maybe 20 miles off shore, upstairs may have had a better view. but I won't be going back to check. oh ya, they charged my card with a 50 dollar deposit, the charge is still pending, but for 240 bucks for one night, it was a massive disappointment.
Response from Hotel Manager on 3 Sept 2023
Dear Guest,We appreciate your feedback regarding your recent stay at our hotel. We are pleased to know that you found the overall cleanliness satisfactory and had a comfortable night's sleep in our comfortable bed. But we apologize for the issues you experienced, such as the missing TV remote, lack of a closet, bathroom flooring condition, and rust spots on the baseboard heater. These concerns will be addressed promptly to ensure a better experience for future guests.We understand your disappointment with the limited ocean view and the deposit charge. We will take your feedback into account for improvement. Thank you for sharing your thoughts with us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Manager