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Reviews of Insotel Hotel Formentera Playa

4 out of 5
Insotel Hotel Formentera Playa
Playa Migjorn s/n, San Francisco Javier, Formentera, Formentera

Reviews

8.0

Very good

Rating 10 - Excellent. 104 out of 337 reviews" "
Rating 8 - Good. 159 out of 337 reviews" "
Rating 6 - Okay. 49 out of 337 reviews" "
Rating 4 - Poor. 18 out of 337 reviews" "
Rating 2 - Terrible. 7 out of 337 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff except for the bike rental lady. Loved the free bicycles.Classy property. Excellent views of the ocean and island. Simple use of local buses.
Stayed 2 nights in Oct 2022

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Really nice and easy place to stay Nice beach and good restaurants not more than 10-25mins away.
Stayed 2 nights in Oct 2021

6/10 Okay

Andrei

Disliked: Amenities, property conditions & facilities
Stayed 8 nights in Sep 2021

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Disappointing hotel
A few key issues with our stay: 1- first room we got given was awful. It stank of damp, opened onto a busy ground floor communal outdoor space and was not clean. Finally we managed to move to a room in the same 'category' which was much more amenable. We were very happy for that and appreciate the reception staff who helped. They weren't surprised at our complaint. 2- photos of the hotel on the site include a decent sized fitness centre, however this was closed and you couldn't use it even on a booking basis - I think it's completely gone now although unclear, photos need to be updated on hotels.com 3- breakfast was pretty poor, luckily there are nice restaurants within walking distance. It seems everyone who stays here is on all inclusive. 4- room is called a studio but comes with nothing in the kitchen, no crockery, cutlery or pots and pans.
Stayed 7 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like most things about the hotel We ve been before Not so happy that no English speaking non news tv Entertainment not as good as in previous years No bands or professional standard musicians Tv location in room not good Seating under Tv so couldn’t watch
Stayed 8 nights in Sep 2019
Response from Sara capone on 24 Sept 2019
Dear guest, We thank you for the time dedicated to comment pros of Insotel Formentera Playa as well as those points that you consider negatives. We will take into account your constructive reviews to improve for the next season. We look forward to seeing you next year!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Sara capone on 10 Sept 2019
thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Sara Capone on 9 Aug 2019
Dear guest Thank you for your review!

2/10 Terrible

Carlos

Disliked: Staff & service, property conditions & facilities, room comfort
This is not a 4 star hotel at all, not sure if it is a 3 stars Only one buffet restaurant that opens until 9:30pm No room service If you need an iron you have to go to the front desk, leave a deposit of 50 euros and return it immediately as there is only one iron for the entire hotel You have to go to the front desk to ask for soap and shampoo as the service does not replace If you need towels for the pool make sure you don’t go in any of the breaks of the pool guy in order to avoid waiting 20-30 minutes The worst piece is customer service, they treat people very bad, only one receptionist was very kind, the rest with bad mud and bad manners all the time. The manager is the worst, very rustic treating people, I believe he never had a training on customer service The good thing is that Formentera is so beautiful, so leaving the hotel to go to other beaches was a real pleasure Nothing personal with the hotel, it shouldn’t be categorized as 4 stars, probably 2 or 3 stars will give a more realistic idea of the level of service you are going to receive.
Stayed 6 nights in Jul 2019
Response from Sara Capone on 9 Aug 2019
Dear Carlos, Thank you for taking the time to add your review and for choosing Insotel Hotel Formentera Playa. I am sorry to read you were disappointed with many aspects of your stay. Your comments have been shared with the relevant heads of department for them to review. I hope you will give us a second chance in your next visit to Formentera. However I am really pleased to read that you enjoyed the island. Kind regards

4/10 Poor

MARIA

Disliked: Staff & service, property conditions & facilities, room comfort
No value for money.. I must admit the staff is wow
The crew is nice and kind! That’s the best and only in this hotel... bed awful, rooms little, facilities basics and old fashioned with no maintenance, location less than average,
Stayed 4 nights in Jul 2019
Response from rrpp on 20 Jul 2019
Dear Maria, We thank you for the time dedicated to comment pros of Insotel Formentera Playa as well as those points that you consider negatives. We will congratulate our staff from your part and take into account your constructive reviews to improve for the next season. Best regards Sara Capone

8/10 Good

Verified traveller

Travelled with group
Many childre and families. No facilities for drinks at the swimming pool bar for cliente with breakfast.No possibility to stay at the beach at the umbrella and long chairs without paying 10 for the umbrella and 10 for each chair.You don`t explain what?s the exatly sudio and were the location . you must say that it isn't at the hotel building.
Stayed 4 nights in Jun 2019
Response from Sara Capone on 25 Jun 2019
Dear Guest, Thank you for your review! We're glad to hear you enjoyed our hotel. All beaches in Spain are public and therefore the sun beds and umbrella cost are ruled by the local authorities, so there is no option for the hotel guests to get them for free. Sun beds and umbrellas in our pools are free We can't wait to welcome you back soon! Regards Sara Capone Guest relations

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not a 4 star hotel. The standard is very low: The majority of the guests come with external agencies and are sold pre made all inclusive packages which, unexpectedly, drive the overall quality of the hotel. The gym has no weights and the indoor pool is a pond. All the sunbeds except the one around the pool are extra. There is a different area for breakfast for more expensive guests. The management is appalling and immature and denies the hotel has issues. The bed sheets stink Although the have refurbished the hotel recently the hallways are pretty stinky. However the place is more suitable for families with kids that like to be entertained by animation. The area is okay and pretty close to everywhere.
Stayed 7 nights in Jun 2019
Response from the management on 27 Jun 2019
Dear guest, I'm Sorry to know that after our meeting is not been clear some of the issues we dealt with. As you were told some issues are not depending on us like extra charge of the sunbeds on the beach as it depends on the Local Council who gives permit to operate the beach business. Some of the activities that you mentioned have been contracted with local agencies, and some services are organized trough Italian or German tour operator. The problem you had with the cocktail bar was solved straight away and I have been informed for the restaurant manager that you enjoyed the cocktails in the South beach restaurant for the rest of the week in our premises. However I am really pleased to read that you enjoyed the location and I hope you will give us a second chance in your next visit to Formentera." Best regards

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing special, just another hotel in the middle of nowhere with some views and no beach
Stayed 3 nights in Jun 2019
Response from Sara Capone on 12 Jun 2019
Dear guest, I regret that this has been your impression about the hotel.We hope to give us a second chance and visit again Insotel Formentera Playa. Best regards,

10/10 Excellent

Ian, edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and facilities....secluded beach on doorstep!!...location is beautiful...and hotel staff friendly and welcoming...i will be back!
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

The price was good, but overall average property
The ambiance was not great and the quality of food was really poor. Overall, the hotel could use a bit of upgrade.
Stayed 3 nights in Aug 2018
Response from Sarai C. on 26 Aug 2018
Dear guest, We are truly sorry that this was your experience during your stay at Inostel Formentera Playa. We continue to improve season after season, so please give us a second chance to change your view of our hotel. We wish you a happy day. Best regards, Sarai Carbonell Guest Relations

6/10 Okay

alberto oscar

Liked: Cleanliness, staff & service
On the beach
Stayed 3 nights in Jun 2018
Response from Sarai Carbonell on 19 Jun 2018
Thanks for your assessment. Regards, Sarai Carbonell Guest Relations

6/10 Okay

Cynthia

Liked: Cleanliness
Stayed 2 nights in May 2018
Response from Sarai Carbonell on 11 Dec 2018
Estimada Cynthia, Te enviamos un cordial saludo y las gracias por valornos, Sarai Carbonell Guest Relations

10/10 Excellent

Sue, Santa Barbara, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel right on the beach.
We loved the hotel, staff, beach and other offerings. From massages to meals, all was perfect. Lots of people but not over crowded nor sleepy. Just right!
Stayed 7 nights in Jul 2017
Response from Sarai Carbonell RR.PP. on 5 Aug 2017
Dear Sue, Thank you for your comments! We love that you love our staff, beach and our hotel ;) and we wait to see you again in Insotel Formentera Playa! Greetings from the paradise!

10/10 Excellent

anne, d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Wonderful food Great service Great location Just perfect
Welcome fruit basket
Stayed 2 nights in Jul 2017
Response from Sarai Carbonell RR.PP. on 30 Jul 2017
Dear Anne, Thank you for your review! We're glad to hear you enjoyed our food, service and location and could experience the island as you wished. Greetings from Formentera!

6/10 Okay

claudio

Disliked: Cleanliness, staff & service
Rapporto qualità preZzo buono, Location comoda, personale gentile, cibo accettabile.
Stayed 6 nights in May 2017
Response from Sarai Carbonell RR.PP. on 17 Jun 2017
Gentile Claudio, la ringraziamo per aver dedicato qualche minuto del suo tempo per commentare il suo soggiorno. Siamo molto contenti che abbia trascorso delle piacevoli vacanze presso Insotel Formentera Playa e siamo lieti di rivederla presto. Saluti

10/10 Excellent

Mrs Gray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Loved this place. Great staff, friendly animation team, superb pools and large immaculate rooms. Would go back in a flash!

10/10 Excellent

karen, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Just back from a couples break in Insotel Formentera Playa. Wonderful hotel right on beach front. Generous breakfast. Great rooms. The nicest hotel staff I've come across in a long time, every one of them always had a,smile on their face. Very quiet neighbourhood however this was just what the doctor ordered literally! Great beach bar for watching the sunsets further up along the boardwalk. Beautiful chilled island. Hopefully we will be back one day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good breakfast, friendly staff & beautiful sunsets
Although this hotel is not equivalent to a North American 4-star hotel, it makes it up with the following pluses: - newish, clean bathroom (we stayed at one of the wings adjacent to the main hotel) - full breakfast has a wide selection (hot food, fruits, cereal) - friendly staff especially Clarissa (thanks for sightseeing tips), Adam (thanks for befriending us) and Borja (thanks for making massage and restaurant reservations) - good workout programs (I attended water zumba) - entertainment nights - young staff worked hard performing and encouraged us to join in the dancing - beautiful sunsets - easy walkway to get to seafood restaurants (went to Blue Bar twice) - South Beach Club had superb food and service - convenience store with cheap bottled water, ice cream, souvenirs (better than the markets) - free sangria and paella on Tuesdays

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!

8/10 Good

Sibbles, Hove, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location...
I love staying in Formentera and this hotel is perfectly placed for the beach, it's between two great places to eat and drink. Gecko Beach has great food, cocktails and evening dining with a fabulous sunset and Lucky Bar is perfect for lunchtime cerveza and nibbles, plus sun-loungers to die for...

8/10 Good

david, malta

Liked: Cleanliness, room comfort
Nice hotel by the beach
Fantastic spread for breakfast. Noisy shows in the evening. All in all not a bad hotel. I would stay there again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair

2/10 Terrible

Hard Worker, London, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Smelly pool and useless front desk
This hotel was a real let down. From the outset our experience was problematic. The pool area where you lounge smells like excrement indicating drains haven't been cleaned for a considerable time. The buffet breakfast has so many cut corners clearly to save costs from the overripe fruit, cheap cold cuts, tasteless pancakes and some horrible bacon substitute and canned cooked mushrooms. Honestly the only edible things were the cereal and cakes. There is no free wifi nor do the computers offering internet work to a satisfactory level or just don't work. The front desk staff were absolutely useless. They didn't seem to care all the vending machines didn't work and when we asked where we cld buy a phone recharger he answered " everything is closed u won't find one" yet we headed into town to ask a local who told us where to go and we found one! Also whilst the rooms are lovely and well maintained it's very hard to nap as since the floors are tiled you can hear the constant sound of wood benches and stools being dragged along the floor from the other rooms. From morning to night every 5 seconds is the awful sounds of stools being dragged! Ear drums were in pain! Honestly for the price we paid you are better going somewhere more basic but at least with quality breakfast, friendly and helpful staff and a clean pool without a poo smell!

8/10 Good

aik_05, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel experience
If you want a relaxed environment where to enjoy your holiday (especially if you have young kids, Insotel Formentera Playa is the place for you. Only thing I would change is wifi access, we paid for a week's wifi (€28) but you could only connect one device at a time. I'd say at least 2 is the minimum.

6/10 Okay

lalou

Liked: Staff & service
Clubmed hotel
More like a club mec hotel for families with kids. Def. not a 4 star standard hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Comfy beds
Generally it was very good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a great location
I stayed in this hotel for 5 nights and it was very good, I only booked the breakfast but I recommend an all-inclusive as there are very few alternatives for a decent lunch and evening meal without walking/driving a fair distance and paying a very high price for the hotel meal. However, this minor inconvenience forced me into looking for a good restaurant elsewhere which I found only just around the corner from the hotel. As you walk out of the hotel's main entrance and up to the "moto" hire, turn left and there is a restaurant called the "Bar Carabela", try it, the fish paella is simply out of this world. To accompany this great meal I had a few glasses of Torres Sangre De Toro (Red Wine) which was great too, straight into a UK supermarket to buy a case when I got back. Back to the hotel, the Formentera Playa accommodates everyone, couples, families, etc with great staff, good rooms which are kept perfectly clean, so I highly recommend. The beach is close and what a beach, take the time to walk up the shore to find a perfect spot of which there are many and you have a fantastic day at the beach. I cannot wait to book my next trip to Formentera.

8/10 Good

SCMT, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value Package Hotel
Friendly Staff, central location (public bus service stopped at the door,with routes to all the main towns and beaches on the island), good selection of food in the buffet - generally exceeded our expectations. The beach on the immediate shore in front of the hotel wasnt much to write home about, but there was a lovely beach about 10mins walk along the coast.

8/10 Good

SBW, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Formentera is paradise
This is a large all inclusive type hotel which stands out in Formentera as most hotels are small and boutique style. The deluxe ocean view rooms have the biggest king beds I have ever seen! And worth it for the view of a spectacular subset from your room. Fantastic breakfast, especially at the new "South Beach" restaurant on the beach. This hotel is better if you have kids, but if you book a deluxe ocean view room as a couple you won't be disappointed. Lots of nice restaurants nearby that you can walk to on the beach paths.

8/10 Good

Al, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very good hotel for families but not singles

6/10 Okay

Holidayer, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Unbeatable location but room not great
The public areas in this hotel were great and the beachside location was ideal, but the room was very small and the bed felt cheap and uncomfortable. I would stay there again, but not at the £100+ per night that I paid.

8/10 Good

Joyce, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and relaxed
I booked this hotel based on previous reviews and i was not disappointed. Yes the hotel decor is dated but overall it was clean and comfortable. My room was clean and fresh with a king sized bed and a balcony with a sea view which was beautiful. Only downside was that the room was overlooking the entertainment arena so if you fancied an early night you were at the mercy of when the entertainment finished (about 11:30 etc) so ask for a room on the other side if you want quiet. The area around the hotel had some small supermarkets, plenty of scooter/bike/car hire and other options to eat if you didn't want the hotel food. Knowing this now I might be inclined to book one of the self catering appartments next time. Speaking of food - the breakfast and dinner buffets were well stocked and had fresh produce and lots of variety so never boring. Try and get a table in the evening near the big windows and you can get a spectacular view of the sunset while you eat. I have to mention the staff were great. Each one of them spoke at least 2 languages if not more. Some of them spoke German, Italian, English and Spanish obviously. The South Beach Club is a nice treat if you feeling like splashing the cash on a nice lunch. Very trendy and rather luxurious. Overall a lovely experience and one that I would happily do again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT DEAL
When we arrived the reception staff promptly greeted us. We just noticed a little lack of friendliness in the relationship with customers, not a big deal though. In fact, the animation staff was always very kind and friendly with us and the others customers. The facilities in the Hotel were always perfectly clean and tidy and even the cleaners were very friendly with the clients. We happily discovered that breakfast was extremely various and fresh. Service was quick but not particularly impressive because was just about clearing tables and accommodating arriving customers. We didn't have a chance to try the others meals, though. We loved the drinks at the bar. Overall we had a beautiful experience and we will certainly consider to spend another holiday in the Insotel facilities. Be aware of the fact that Formentera is a very expensive place, though.

8/10 Good

Bo

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice hotel - minor changes can make it great
We stayed in a Luxe room. The room was very beautiful, clearly newly renovated, spacious and clean. The balcony had an amazing view of the sea and the surrounding. Breakfast buffet was included in our stay and it had quite a decent selection. Overall we really enjoyed our stay and I'm sure everyone else would as well. There are a few minor things that I think this hotel could address in order to make it even better: 1) Wi-fi internet should be included and not charged. It is after all 2012 and internet is cheap. The worst part is they charge wi-fi per device! C'mon. 2) They charge hotel guests chairs at the beach?! 3) Breakfast ends at 10:15am. Why not until 11am, which is a normal breakfast ending time in every other hotel?

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Formenteta Playa
I highly recommend if you are looking for something unique and relaxing. Beautiful resort in the rural Med Island of Formentera. You have to walk down to another beach about 5 minutes away as the hotel beach is very rough surf but Formentera is a very small island so you definitely want to explore all the beaches. Stay away the month of August as its way too crowded.

6/10 Okay

Fabio Valle

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Steve, Hobart TAS, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok, but smaller apartments for us next time
Generally good experience marred by the encounter we had with the lifeguard over the idiosyncratic towel policy. He was aggressive, rude and disrespectful. The management were apologetic, but no mention was made of what was being done to stop a repeat with someone else. Quite the most remerkable confrontation with an hotel employee anywhere in 40 yrs travelling. The introductory information was difficult to follow (towel policy) and their much vaunted All Inclusive Gold status didn't amount to much as one even had to hire a room safe!! Almost exclusively Euro guests, which was ok for us 2 travelling aussies. Formentera was lovely and have picked out the apartments we would stay next time. They will be more in keeping with the island experience than being in a big hotel like this.

8/10 Good

Mine, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities
wonderful location
Great location right on the beach and a short taxi boat ride to Ibiza Old Town. Hotel clean but rooms pretty basic. Did not pay extra for sea view as only stayed one night but would be worth doing if going for longer.

6/10 Okay

e, london

Disliked: Staff & service
lots of activities and we were the only english people
I've always wanted to go to Formantera and this was a good introduction. The bungalows were nice but very low tech so don't expect to use the stove for cooking. We were the only people from England which was interesting. It was mostly Spanish, Italian and German guests, many in family groups and all very laid back. The breakfast in the restaurant is ok but the evening meals on offer were appalling and we were glad to find a restaurant off site to frequent. There are loads of activities and a private beach so we enjoyed the morning yoga, table tennis and the pools but the highlight is snorkelling around the rockpools because the sea is clear, gentle and shallow so good for children. The staff were neither friendly or helpful kept our 5 euro deposit for the table tennis because they couldn't find any money - that left a damper on the whole experience. I would go to this place again but I think a private villa is more suited to my needs.

10/10 Excellent

Soraya Fuentes

Stayed 2 nights in May 2024

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service
Stayed 15 nights in Sep 2023

8/10 Good

Jakob

Liked: Cleanliness
Stayed 6 nights in Sep 2023

6/10 Okay

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Muy Caro por lo que ofrece
El hotel esta bien ubicado, con una amplia zona de parqueo, 2 piscinas con área para niños. Con respecto a la habitación tenía dos camas individuales unidas que no es de mi agrado para un hotel de este nivel y en especial si va uno en pareja, los colchones no son muy buenos, el primer día nos encontramos con una Botella de Cava, no de buena calidad, pero se agradece el detalle, dos botellas de agua pequeñas, que no entiendo porque un hotel de playa ofrece solo la primera noche agua, el resto de las noches no pusieron agua. También como bonito detalle, pusieron un fuente de frutas, pero la mayoría, le faltaba madurar, por lo que las dejamos para que madurarán y la sorpresa fue que se las llevaron el despues de la segunda noche. Articulos de baño, mejor lleven los propios, ponen un par de jabones de barra que solo sirven para lavarse las manos, luego hay un envases que se supone es jabón , shampoo y acondiciones, en uno solo, lo cual no es bueno. El aire acondicionado lo apagan a cierta hora de la mañana y el día de abandonar el hotel se pasa malísimo hacer maletas sin aire. El desayuno nos toco en la terraza a la playa, bastante variado y bueno, pero todos los días es lo mismo. Finalmente, la sillas de playa y camas de playa, hay que pagar por ellas, la sombrilla ni siquiera cubre gran cosa. La playa no es buena, con muchas piedras, al lado hay otra playa, que es mucho mejor Alquilamos auto por lo que las demás comidas las hicimos afuera. El personal muy amable.
Stayed 4 nights in Aug 2023
Response from rrpp on 26 Aug 2023
Estimado Huésped,Lamentamos profundamente no haber cumplido con sus expectativas durante su estancia con nosotros.Nuestra responsabilidad es que nuestros clientes disfruten de unas magníficas vacaciones, por lo que nuestro objetivo principal es ofrecer la más alta calidad y eficacia en nuestros servicios, para que todo sea perfecto.Sentimos no haber logrado dicho objetivo, pero le queremos agradecer que nos haya transmitido sus comentarios, los cuales son de gran ayuda para poder mejorar.Esperamos poder volver a recuperar su confianza en nuestro hotel.Un cordial saludo,

6/10 Okay

Michele

.
Stayed 14 nights in Jul 2023
Response from Sara on 23 Jul 2023
Gentile Cliente,Ci dispiace molto che abbiate questa opinione circa il vostro soggiorno con noi.Tuttavia, per la prossima volta la invito a farcelo sapere in hotel in modo che, in modo più diretto, possiamo mettere una soluzione al tuo problema. Saremo lieti di aiutarti.Saremo lieti di salutarvi nuovamente

4/10 Poor

Natale

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Struttura molto datata e poco aggiornata, camere troppo piccole anche se superior, vista mare in realtà molto parziale e laterale, non come promesso sul sito, problemi con l’acqua in camera, alcune salviette mai cambiate in 5 gg anche se messe in vasca come richiesto, safe a pagamento (6 euro al giorno!), prima colazione non curata come in altre strutture simili ad es. Riu La Mola; personale di sala molto gentile; invece personale della reception non molto accogliente.
Stayed 5 nights in Jun 2023
Response from Sara RRPP on 23 Jul 2023
Gentile Cliente,Ci dispiace molto che abbiate questa opinione circa il vostro soggiorno con noi.Tuttavia, per la prossima volta la invito a farcelo sapere in hotel in modo che, in modo più diretto, possiamo mettere una soluzione al tuo problema. Saremo lieti di aiutarti.Saremo lieti di salutarvi nuovamente