Search Hotels in Florida Indian River, Grant-Valkaria

"Door failed to work upon arrival and departure. There was an issue with the electronic entry system on the door. I was accused of not paying my bar tab and had to come to the front desk with my receipt. I was informed the bar tender found it on the floor. It was obvious they spent no time looking for it. While at the front desk one of the bar tenders approached in an aggressive and disrespectful manner. This was the worst experience I have had from a Hilton hotel or any of there affiliates. The staff needs customer service training."

"Property was well maintained & room was exceptionally clean. Will stay again next year."

"so what we didn't know when we booked was this is Love Bug Season. Thousands of them in the air. on the exterior walls. at the poo, bar, etc. in the room- our first room, which was located off the pool. had to go through a gauntlet of bugs just to get in- and once in, they were on the floors, bed, walls, bathroom, etc. Called the front desk- i didnt even have to ask- they said bugs? i said yes. they moved us immediately to an interior room. otherwise staff was super helpful. they have shuttle that runs easily and got us to and from where we needed to go. i would stay again. just making sure to book an interior room. or ask about the love bugs."

"Breakfast fresh. Safe parking "

"No towels, no tea in the lobby area. You basically have to ask for everything. Breakfast is very poor, so I will not recommend staying here. Maybe for one day maximum."

"Management very disrespectful dirty and lots of bugs"

"Coffee maker was filthy front desk replaced it immediately with a new one, the bathroom mirror lighting needed to be brighter, and there is peeling paint in the unit. Spectator oceanfront view and the staff provided excellent service. Check your receipt before leaving I was charged a breakfast that I didn’t have it was deducted after I complained no problem "

"Everything thing was great!"

"Once I arrived to the property, I was disappointed when I walked inside. It didn't look like the pictures online( or the high reviews, either) when I made the reservation online. It looked somewhat outdated, and could use a renovation. Also, I didn't realize before booking that it was carpeted through out. I don't like staying at properties that have carpet in the hallways, and especially in the rooms. Those properties usually have an odor, or sometimes a lingering unpleasant scent after a period of time; just like this property has! When I walk in a hotel, I don't want to smell anything- pleasant or unpleasant! No scents please, only fresh air! I asked for another room, because of the scent in the room, and Colleen at the front desk went out of her way for me( above and beyond her job description ), to personally look for a room that didn't have a loud scent! I want to smell fresh air, only! The next room was better, but still had a scent/odor, too. The rooms were clean, but looked cheap/outdated, and they didn't make it easy to use their Wi-Fi. Very limited tv channels, but that was minor for me, because I don't watch a lot of tv. For the price I paid, I have stayed at better hotels. I regretted not going with another hotel that I looked at, first. The breakfast was really good, not a huge selection to choose from, but adequate. Colleen at the front desk was professional, genuinely friendly and kind! Barbara, at the front desk, (during checkout) was very nice and helpful. "