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"Staff was very friendly and very prompt to any of my hotel needs. Very economical for the amazing area that it is located in. "

"Mixed review. Staff was friendly. Beach nice. Don’t recommend the club floor. The food was gross. Industrial eggs. The cheapest pastries you’ve ever seen. The same flavorless fruit every day. Cheap cold cuts and cheese. Only sugary yogurt. Wine cheap but somewhat drinkable. The room was nice, however. Decent bed and pillows. Even though they clearly have zero interest in approaching a five star hotel, they had nice bathrobes, although you may need to request them. After flushing the toilet, sometimes it wouldn’t stop and sounded like a freight train in your wall all night long. We asked for it to be fixed, but it never was. I suspect maybe it can’t be. A lot of nickel and diming. Charges for everything - even extra salad dressing. Some food was very good - burgers and fish tacos excellent. I wouldn’t consider the chicken fingers. French fries undercooked always, no matter what you ask. Drinks mixed. Decent pina coladas. Poor mojitos. One thing to note is that they rent pool/beach chairs to cruise people. There were a lot of them and not enough chairs. Some tried to take ours by removing our considerable things while we were eating lunch. Again, the staff was friendly and did their best under constraints."

"I just returned from 5 days at the Hyatt Regency Grand Reserve. It was a nice stay. The location worked well for being about a half an hour from the airport and just 15 minutes from the rainforest in Fajardo. The grounds are beautiful and there’s a golf course there. The Puerto Rico open was happening while we were there. Surprisingly, that didn’t affect our stay at all. I loved how secluded this resort is. Unlike other places, I’ve stayed on the island, there were no stray dogs hanging around, which was good because that always pulls at my heart string seeing those. There’s a decent beach and a beautiful pool. We had a room over overlooking the ocean, which was really great. It had a very large balcony which we spent a lot of time lounging on. The staff was really nice and friendly. The one complaint we had was that one night there was a large group of rowdy guys that acted like they were having a frat party out in front of the condo around the fire. They blasted music from 1to 3 AM and were extremely loud and obnoxious. Folks in our building, were all yelling over the balconies asking them to quit it because people were trying to sleep. We had called down to the front desk to ask them to go take care of the situation because nobody in our building was able to sleep with this ruckus going on. No one showed up to get them to pack up their party for at least a half an hour. We were shocked at how long they allowed this to go on. It was really unfortunate. "

"Gorgeous boutique hotel that had tons of amenities. The room decorated with such detail. The pool is most definitely a plus. Don't miss out on the breakfast, it was tasty for a hotel breakfast. We look forward to returning to Bali on future trips. "

"The hotel was built in 1958 and that’s how it felt, old dated, and beat up. The grounds were just okay. The pool area ok - nothing spectacular or special about the property really. The breakfast food at Caña was nice the lunch at the pool area below average. We paid $1,000 / night for ocean view room which was large but just sooo dated. The best part of the property was the gym which felt nice with good equipment but crowded most of the day. Overall, the feeling was that we totally overpaid for what we’ve received. Definitely not coming back."

"Nice staff. Clean comfortable room. Tasty breakfast included. Great for a short stay. "

"Close to the beach friendly great service "

"The staff were exceptional and the saving grace. The property is right beside the runway and therefore every 5 minutes you hear planes taking off starting at 5am all the way through to late evening. So loud it Literally shakes the hotel. Add the fact they only have louvered windows, you can imagine. Our room 202 was small, only had 1 receptacle shared with the fridge. Bathroom door couldn’t be more than 2 feet wide. Literally had to turn sideways. Would I stay here again? Most likely not. "

"Bartenders at the pool were amazing but house keeping was not staff was very friendly needs a little updating and better music at the pool restaurants should serve authentic Spanish food instead of whatever it is was on the menu over all a nice place just a few weeks would make it great "