Premium bedding, in-room safe, desk, iron/ironing board

Reviews of Quality Inn And Suites Civic

2.5 out of 5
Quality Inn And Suites Civic
150 Dunbarton Dr, Florence, SC

Reviews

7.8

Good

Rating 10 - Excellent. 393 out of 1008 reviews" "
Rating 8 - Good. 314 out of 1008 reviews" "
Rating 6 - Okay. 136 out of 1008 reviews" "
Rating 4 - Poor. 98 out of 1008 reviews" "
Rating 2 - Terrible. 67 out of 1008 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I could tell the place had been refurbished recently. However the cleanliness left me a little dismayed. I found a used soap on top of the tub ledge the tub ledge itself head several months of dust on it all the way around. It was not a bad experience it just wasn't one of my best.
Stayed 1 night in May 2024

8/10 Good

Audrey Jean

Travelled with partner, Travelled with group
Room was clean, staff was friendly
Stayed 3 nights in May 2024

4/10 Poor

Jake

Disliked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

LINDA

Travelled with family
Beds very comfortable. Room clean and nice. Outside our room there was a leak in roof with standing water. Very dirty outside
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello LINDA, Thank you for taking the time to share your experience with us. We're glad to hear you found our beds comfortable and room clean. We will address the maintenance issue with urgency. Our team will take care of ensuring our outside areas are clean and well-maintained.

10/10 Excellent

Silvanna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Worked out perfect as a stop on our way to Disney. We had 3 well behaved dogs and they loved the spacious room and green space/parking lot to roam. Would stop there again
Stayed 1 night in May 2024
Response from Guest Relations Management on 9 May 2024
Dear Silvanna, Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that your stay with us was perfect for you and your furry companions. Knowing that our spacious rooms and ample green space were enjoyed by both you and your well-behaved dogs warms our hearts.We strive to provide a comfortable and welcoming environment for all of our guests, including those with pets, and it's fantastic to hear that we hit the mark during your visit. Your kind words mean the world to us, and we would be honored to welcome you back again whenever your travels bring you our way.

8/10 Good

Dana, Bradenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the property is pleasant, but I'm not sure the bed linens had been changed. The beds had been made and all the bath linens were new though. The front desk staff were very nice and helpful.
Stayed 1 night in May 2024
Response from Guest Relations Management on 6 May 2024
Dear Dana, We greatly appreciate you sharing your experience with us! It's fantastic to hear that you found our property pleasant and your room clean. Your feedback about the bed linens is valuable to us, and we'll certainly address this with our housekeeping team to ensure our high standards are consistently met. We're delighted that you found our front desk staff to be very nice and helpful; they strive to provide excellent service to all our guests. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future!

2/10 Terrible

Christopher

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Guest Relations Management on 6 May 2024
Dear Christopher, We're truly sorry to hear about your disappointing experience during your stay. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. We understand that aspects of your visit did not meet the standard of excellence we strive to maintain. We're committed to addressing the issues you encountered and ensuring that future guests enjoy a much-improved experience. Your comfort and satisfaction are our top priorities, and we sincerely hope for the opportunity to regain your trust in the future.

8/10 Good

Kathy

Liked: Cleanliness, staff & service
Easy access and inexpensive place to stay off I-95.
Stayed 1 night in May 2024
Response from Guest Relations Management on 4 May 2024
Hi Kathy!Thank you for letting us know that you liked how close our hotel was to I-95 and how cheap it was for your stay. Our first goal is always making sure our guests are comfy and can easily get to what they need. Thank you for your comments. We hope to see you again soon for another great stay!

10/10 Excellent

Pamela

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in May 2024
Response from Guest Relations Management on 2 May 2024
Dear Pamela, We greatly appreciate you sharing your experience with us! It's fantastic to hear that you enjoyed the tranquility during your stay with us. Creating a peaceful environment for our guests is one of our top priorities, and we're thrilled that you found it to your liking. Should your travels bring you back to the area, we'd be delighted to welcome you again for another serene stay!

2/10 Terrible

Jesenia

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT BOOK. My mom stayed here one night and had to go to the hospital early the next morning with a swollen face, arm and neck. I think they have bed bugs or some crazy bugs in this hotel. She had to go back 3 times total to get treated. Never again smh.
Response from Guest Relations Management on 1 May 2024
Dear Jesenia, I'm truly sorry to hear about your mom's experience at our hotel. It deeply concerns us that she had to endure such discomfort during her stay, and we understand how distressing it must have been for both of you. Rest assured, we take the health and well-being of our guests very seriously, and we are actively investigating the issues you've raised. We have already initiated a thorough inspection of our facilities to address any potential concerns, including the possibility of pests. Your feedback is invaluable to us, and we genuinely hope for your mom's swift recovery. Please accept our sincerest apologies, and know that we are committed to ensuring that no guest faces a similar situation in the future.

10/10 Excellent

angel, Newport News

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and great service
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 1 May 2024
Dear Angel, We greatly appreciate you sharing your experience with us! It's wonderful to hear that you found our hotel well-maintained and enjoyed our exceptional service. Your positive feedback means the world to us, and we hope to welcome you back for another fantastic stay in the future!

6/10 Okay

Izhak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 1 May 2024
Dear Izhak, We're grateful for your feedback, and we're sorry to hear that your experience fell short of expectations. Your rating reflects areas where we have room to improve, and we're committed to addressing any concerns you may have encountered during your stay. Your satisfaction is our priority, and we'd love the opportunity to make things right for you in the future. Please don't hesitate to reach out to our team directly if there's anything specific we can do to enhance your next visit. Thank you for choosing our hotel, and we hope to welcome you back soon.

10/10 Excellent

Lisa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed for overnight. Our dog liked it too!
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Lisa,We are delighted to hear that you and your furry friend enjoyed your stay with us. We always strive to make sure both our human and pet guests have a comfortable experience. If you ever need a pet-friendly place to stay in the future, we hope you choose us again!

10/10 Excellent

Rainer, Davie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, reasonably priced place to stay for the night.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Rainer,We're glad you found our hotel to be a good value for your stay. Your feedback is greatly appreciated as we strive to provide satisfactory experiences for all our guests. Thank you for choosing to stay with us.

6/10 Okay

Zulma

Disliked: Amenities
definitely a MOTEL- not hotel. Dated, dusty and cheap Microfiber sheets-that were sweaty and itchy. Left early!
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Zulma,We regret to hear about your experience. Guest feedback is valuable, allowing us to address areas for improvement. Your comments will be shared with the team for further review. We hope you may consider contacting our management to discuss your concerns in more detail and provide valuable insights for our team.

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hotel I would definitely recommend.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello kimberly,We are delighted to hear that you had a positive experience during your stay with us. Thank you for recommending our hotel. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Susan

Travelled with partner
Liked: Property conditions & facilities
It was good for a one night stay on the way to Florida.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 25 Apr 2024
Hi Susan!We truly appreciate you sharing your experience with us! It's fantastic to hear that our hotel served as a comfortable stopover for your journey to Florida. We're delighted you found your one-night stay enjoyable, and we hope to have the pleasure of welcoming you back again whenever your travels bring you our way. Safe travels!

10/10 Excellent

john

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 22 Apr 2024
Dear John, We're thrilled to hear that you had a fantastic experience during your stay with us! Your glowing review truly brightens our day. However, we also value transparency and strive for continuous improvement, so if there were any particular aspects of your stay that could have been better, please don't hesitate to let us know. Your feedback is invaluable in helping us enhance our services and ensure every guest enjoys a memorable stay. We look forward to welcoming you back soon for another wonderful experience!

4/10 Poor

Edward, Harwich

Travelled with partner
Disliked: Property conditions & facilities
Rooms and bathrooms out of date.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Edward, We appreciate your feedback regarding the rooms and bathrooms. We strive to provide comfortable accommodations for all our guests. Your comments will be shared with our team for future improvements. Thank you for bringing this to our attention.

4/10 Poor

Claude

Travelled with partner
Disliked: Amenities
Ok pour le prix, mais manque d'amour dans cette hôtel qui devrait être rénover, aucun branchement USB
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Claude,We appreciate your feedback regarding our pricing and facilities. We understand your concerns about the need for renovations and USB connections. We'll share your comments with our team to improve our guest experience. Thank you for bringing this to our attention.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to interstate
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Linda,We are pleased to hear you found our hotel's location convenient to the interstate. Your feedback is valuable to us for future improvements. We hope to welcome you back to our property for another stay soon.

6/10 Okay

Amanda

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Amanda, We appreciate you choosing to stay with us. We would love to hear more about your experience to ensure we meet your expectations next time. Please reach out to us to share any feedback you may have. We hope to welcome you back soon for an even better stay!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to everything. Friendly staff. I would stop in again.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 15 Apr 2024
Dear Anthony, Howdy, fellow traveler! Your review just put a smile on our faces! We're thrilled to hear that our hotel's convenient location and friendly staff made your stay a memorable one. It's fantastic to know that you found everything you needed close at hand and that our team left a positive impression. We can't wait to welcome you back for another wonderful stay! Safe travels until then!

10/10 Excellent

Sonia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great for the price and friendly staff..
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 15 Apr 2024
Dear Sonia, We're glad to hear that you had such a fantastic experience during your stay with us! A perfect 5 out of 5 rating? That's music to our ears! It's wonderful to know that you found great value in your stay and that our staff left a lasting impression with their friendly and welcoming demeanor. We're committed to providing top-notch service at an unbeatable price, and we're delighted that we hit the mark with you. We can't wait to welcome you back for another incredible stay in the future!

10/10 Excellent

Jason

Travelled with pets
Liked: Cleanliness, staff & service
I had a very nice day. My bed was very comfortable and everyone was very friendly. Thank you very much!
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Jason,We are delighted to hear that you had a comfortable stay with us and experienced our friendly service. Your feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable experience. Thank you for choosing our hotel for your stay!

8/10 Good

sylvie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Personnel courtois sans plus Propre Mobillier assez récent mais nécessiterait rénovations de certaines parties dont douches et bains
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello sylvie,We appreciate your feedback on our courteous staff, cleanliness, and modern furniture. Your comments about the need for renovations in certain areas, such as showers and baths, have been duly noted for future improvements. Thank you for sharing your experience with us.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 12 Apr 2024
Dear Doug, Woo-hoo! We're jumping for joy after reading your stellar 5 out of 5 rating! While it's totally cool that you didn't leave a comment, your perfect score speaks volumes, and we couldn't be happier.It's guests like you who make what we do so rewarding. Your satisfaction is our ultimate goal, and we're over the moon to know that we hit it out of the park for you.We can't wait to welcome you back for another amazing stay! Until then, if there's anything at all we can do to make your next visit even better, just give us a shout.

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, fair price
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Michele,We're delighted to hear that you found our hotel clean, quiet, and reasonably priced. Guest feedback is valuable to us, and we appreciate you taking the time to share your experience with us. If you have any further comments or suggestions, please do not hesitate to reach out to us directly.

10/10 Excellent

Amy

Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stop on a road trip. Staff is nice, breakfast is well attended to and items are refilled promptly. No frills, but so close to restaurants and shopping!
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Amy,We're delighted to hear you enjoyed your stay and found our location convenient for your road trip adventures. Our team takes pride in providing excellent service and maintaining a well-stocked breakfast for our guests' satisfaction. Thank you for your kind words, and we hope to welcome you back in the future.

2/10 Terrible

Rolyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 9 Apr 2024
Hello Rolyn, We're sorry to hear that you didn't have a satisfactory experience during your stay. Please feel free to reach out to us with any feedback you may have so we can address any issues.

6/10 Okay

Theodore, Marlborough

Travelled with family
Liked: Staff & service
Disliked: Amenities
Staff very nice
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 5 Apr 2024
Dear Theodore, We appreciate you taking the time to share your experience with us. While we're delighted to hear that you found our staff to be very nice, we're disheartened to learn that your overall experience fell short of expectations. Your feedback is invaluable to us, and we take it seriously. We apologize for any issues you encountered during your stay and assure you that we are actively working to address them. Our aim is always to provide exceptional service and create memorable experiences for our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 2 Apr 2024
Dear Brenda, We're thrilled to receive your fantastic 5 out of 5 rating! Your feedback means the world to us. We're delighted to hear that your stay with us met your expectations. We look forward to welcoming you back for another exceptional experience in the future!

10/10 Excellent

Yulitsa

Travelled with family
Liked: Amenities, property conditions & facilities
Very clean and relaxing. Would stay here again!
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Yulitsa,We are delighted to hear that you found our hotel clean and relaxing. Your positive feedback is greatly appreciated, and we are thrilled to know that you would consider staying with us again in the future. Thank you for choosing our hotel; we look forward to welcoming you back on your next visit.

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great for its price and great service!
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Dwayne,We're thrilled to hear you enjoyed our value for money and excellent service! Your positive feedback is truly appreciated. Thank you for choosing to stay with us.

8/10 Good

Wesley

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 30 Mar 2024
Dear Wesley, What a joy it is to receive your feedback on your recent stay! Your 4 out of 5 rating speaks volumes, and while we didn't get a comment, we're still beaming with pride knowing you had a wonderful time with us.We're thrilled to have been part of your journey, and we're committed to keeping up the fantastic experience for future visits. If there's anything specific you'd like to share or any way we can make your next stay even better, just give us a shout!Looking forward to your next visit already!

8/10 Good

JIA

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 26 Mar 2024
Dear Jia, What a thoughtful review! We're thrilled to hear about your experience at our hotel. Your feedback is invaluable to us, and we're so grateful for your time in sharing it. It sounds like you had a wonderful stay overall, and we're delighted that our services met your expectations. While we aim for perfection, we understand there's always room for improvement, and we'll certainly take your suggestions into consideration. We hope to welcome you back soon for another fantastic stay!

6/10 Okay

Angela

Travelled with group
Liked: Staff & service
The refrigerator and microwave (on the outside!) were not clean at all. I didn’t look inside. Other than that, it seemed ok, but makes me wonder what else was not cared for aplropriately.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Angela,We are sorry to hear about your experience with the cleanliness of the refrigerator and microwave. Your feedback is appreciated as it helps us to improve our services for future guests. Rest assured, we will address this matter with our housekeeping team to ensure our high standards are met.

10/10 Excellent

Janet

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly staff, clean room.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 23 Mar 2024
Dear Janet, What an enjoyable evaluation! That you had such a wonderful time with us makes us very happy. We take great pleasure in offering excellent service, so it's fantastic to hear that you felt our crew was approachable and helpful. Naturally, a tidy room is necessary for a good stay, therefore we're happy to have fulfilled your expectations there as well. We look forward to having you return for yet another wonderful visit in the future!

4/10 Poor

Nellie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Check in was very easy. Room appeared to be clean. 1st night i felt like something was biting me. 2nd night same thing. Woke up to find a roach in my bed. Had to get out of there. Should have reported it to the front desk, but all I think about was leaving. Took a picture though!!!
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 19 Mar 2024
Dear Nellie,I am so sorry to hear about your bad experience during your stay. It's great to hear that check-in went smoothly, but I can imagine how upsetting it must have been to have problems with cleaning and even find a roach in your bed. That's not at all the amount of comfort and pleasure we aim to offer. We really appreciate your comments, and please know that we take things like this very seriously. We hope you were able to find a good place to stay elsewhere. Please let us know if there's anything we can do to make things right for you or stop this from happening again. We care most about your happiness and well-being.

10/10 Excellent

Ana

Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Ana,We're thrilled to hear you had such a wonderful experience with us! Should you have any further comments or suggestions, please don't hesitate to get in touch. We hope to welcome you back soon for another fantastic stay!

8/10 Good

James C.

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast and room a good value for the price.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello James C.,We're thrilled to hear you enjoyed the value of our breakfast and room during your stay. Your feedback is greatly appreciated. Thank you for choosing to stay with us.

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Alfred,We are glad to hear that you had a wonderful stay with us. We look forward to welcoming you back soon for another exceptional experience!

10/10 Excellent

Sylvie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was clean. bed was comfortable.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 23 Mar 2024
Dear Sylvie, What an awesome review, thank you for sharing your experience with us! We're thrilled you had such a fantastic stay and that our clean rooms and comfy beds met your expectations. Your satisfaction is our top priority, and we can't wait to welcome you back for another wonderful stay in the future!

8/10 Good

Amy

Stayed 4 nights in Mar 2024
Response from Guest Relations Management on 5 Apr 2024
Dear Amy, We appreciate you taking the time to leave your feedback with us! It's fantastic to hear that you had an enjoyable experience during your stay. Your rating of 4 out of 5 means a lot to us, and we're delighted that you had a positive impression overall. If there's anything specific you'd like to share or any suggestions you have for us to make your next visit even better, please don't hesitate to reach out. We're looking forward to welcoming you back soon!

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 13 Mar 2024
Dear Michel,Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback, and while we're glad to see that you rated us positively overall, we also want to ensure that every aspect of your experience meets or exceeds your expectations. If there were any specific areas where we could improve, please don't hesitate to let us know. Your satisfaction is our top priority, and we're committed to making your next visit even more enjoyable.

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stop on the way to Florida from NJ. Safe, quiet and clean place not far from I-95.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 11 Mar 2024
Hi Mike!Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be a perfect pitstop on your journey from NJ to Florida. Ensuring our guests feel safe, comfortable, and at ease is always our top priority, so it's fantastic to know that you found our location quiet and clean. We're delighted to have provided you with a relaxing haven just off I-95. Should your travels bring you back our way, we'd be absolutely thrilled to welcome you again for another wonderful stay!

6/10 Okay

jose

Liked: Staff & service
The staff at the front were nice and friendly. My room was ok overall. I was a little concerned that a dirty towel was still hanging behind the bathroom door, which indicates that the housekeeper didn’t do a thorough job. To further prove my discontent, there was a serious cob web behind the bathroom door. Other than these two things, room was ok.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 11 Mar 2024
Hi Jose,We're thrilled to hear that you found our front desk staff nice and friendly! It's always our goal to provide a warm welcome and excellent service from the moment you arrive. We apologize for the oversight with the cleanliness of your room, and we appreciate you bringing it to our attention. Rest assured, we'll address these issues with our housekeeping team to ensure that each room meets our high standards of cleanliness. Despite these minor concerns, we're glad to hear that overall you found your stay to be satisfactory. We hope to welcome you back soon for an even better experience!

10/10 Excellent

Vitaliy

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 30 Mar 2024
Dear Vitaliy, Wow, what a fantastic rating! We're glad to see that you had such a wonderful experience during your stay with us, earning us a perfect 5 out of 5. It's guests like you who make what we do so rewarding!Your satisfaction is our top priority, so we're over the moon to know that everything met or even exceeded your expectations. Your glowing rating speaks volumes, and we couldn't be happier!If you ever find yourself planning another trip our way, don't hesitate to reach out. We'd be absolutely delighted to host you again for another fantastic stay!

8/10 Good

Danny, Providence

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
For an unplanned one night stay the Inn is okay. They need to do a better job at cleaning the bathroom in general, especially the toilet. Other than cleanliness it was okay.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Danny,Thank you for taking the time to leave feedback about your recent stay. We appreciate your comments and will share them with our housekeeping team for further improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

2/10 Terrible

Steven

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
A lot of roaches!
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 7 Mar 2024
Dear Steven,We are deeply sorry to hear about your unpleasant experience during your stay at our hotel. Please accept our sincerest apologies for any inconvenience caused by the presence of roaches. We understand the importance of a comfortable and hygienic environment for our guests, and we are actively addressing this issue with our pest control services to ensure it does not recur. Your feedback is invaluable to us, and we are committed to providing a clean and enjoyable stay for all our guests. We hope you will give us another chance to exceed your expectations in the future.