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Rating 10 - Excellent. 321 out of 509 reviews" "
10 - Excellent
321
Rating 8 - Good. 114 out of 509 reviews" "
8 - Good
114
Rating 6 - Okay. 37 out of 509 reviews" "
6 - Okay
37
Rating 4 - Poor. 21 out of 509 reviews" "
4 - Poor
21
Rating 2 - Terrible. 16 out of 509 reviews" "
2 - Terrible
16
9.4/10
Cleanliness
9.2/10
Staff & service
8.4/10
Amenities
9.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
2/10 Terrible
Mark
Travelled with partner
8 May 2024
Was trying to book a room in Florence Italy but discovered the property was in USA! Property refused to issue a refund, even though it was cancelled weeks before the arrival date. Don't be fooled by the misleading website!
Mark
Stayed 1 night in May 2024
4/10 Poor
Bryan
29 Apr 2024
Disliked: Cleanliness, staff & service
Carpet was stained. Brown spot on toilet lid. Lady checking us in was very cold, short, and unwelcoming. Breakfast buffet was very limited and a breakfast menu wasn’t available. No other breakfast options within walking distance.
Such a beautiful and clean hotel! Breakfast not nearly worth the price? It was very “continental” but the staff were super friendly and everything was lovely and clean!
Disappointed with room as we only had a third roll of toilet paper with no extra. Lights over bed and over sink in bathroom did not work. There was no shampoo in the bottle in the shower.
The hotel was attractive and clean.
The rooms need to have blackout shades.
Laurie
Stayed 1 night in Mar 2024
4/10 Poor
Annie
22 Mar 2024
Annie
Stayed 2 nights in Mar 2024
6/10 Okay
Neena, Windermere
Travelled with family
19 Mar 2024
Liked: Staff & service
Disliked: Amenities
The room was very dusty. Not being cleaned right and wiped down. Phone as filthy and the train going by and the creaking floors was too much noise for us.
The history was great!!it was super comfortable and the staff even took the time to walk us through the property and show us some cool stuff!!! We stayed on the first floor by the spa and the only one weird thing we could say was that it has a bit of a musty scent but not enough to deter us from staying. Everything was super comfortable too!
This is a wonderful boutique hotel in the heart of downtown Florence. It has several nice restaurants within close walking distance including one on premises. This is my second stay here traveling from FL to VA - A very good stop!
I've stayed here before, and it's always a very pleasant experience. Only complaint is that dinner is a difficult proposition on Sunday. Recommend Hotel Florence very highly.
The old charm of the place is lovely. My room unfortunately overlooked the roof and all the exhaust units, so it was a bit noisy.
It was a very cold night, the heating system couldn't keep up and there were no extra blankets in the closet.
Great stay! Beautiful hotel, well maintained and great price.
No, mini fridge in room and the seperate room with couch is long, closed off and awkward.
I love these boutique hotels. It’s a cool trend these days. I think this one was an old hardware store a century ago. Decent steakhouse here too. I recommend it.
Thank you for taking the time to leave us a score! We are so happy you enjoyed your stay!
2/10 Terrible
Dmitry
Travelled with family
18 Jun 2023
Despite having a booking confirmation from Expedia, we were turned down by hotel with the reason that hotel was fully booked.
Dmitry
Stayed 1 night in Jun 2023
Response from GM on 10 Jul 2023
We apologize for any inconvenience you experienced at Hotel Florence.
6/10 Okay
PAMELA
3 Jun 2023
Liked: Staff & service
I absolutely loved the location and the restaurant downstairs but the room was very small, had not been dusted in quite sometime, and it was very noisy around the room.
PAMELA
Stayed 1 night in May 2023
Response from GM on 10 Jul 2023
Thank you for sharing your experience. We are happy to hear that you liked our restaurant but hate to hear our rooms weren't to your liking and not as good as they should have been. We have many different room types and cleanliness is our top priority. We would love another chance to earn your business.
The hotel was nice. We arrived on a Sunday so not much opened (including hotel restaurant). Breakfast was so/so. One night was all we needed and it was fine. We did ask for a refrig in our room and we were able to get one, so thank you to the staff.
Rosann
Stayed 1 night in May 2023
Response from GM on 10 Jul 2023
Thank you for taking the time to tell us about your stay. I hate to hear breakfast wasn't everything that it should have been, but I will make sure that the restaurant is aware. We are happy to hear that we were able to accommodate the request! We look forward to serving you again in the future.
My experience with the hotel and staff was excellent.
My experience with Expedia couldn't have been worse!
Jim
Stayed 1 night in May 2023
Response from GM on 10 Jul 2023
Thank you for taking the time to tell us about your stay. We love to hear that you enjoyed your time but we hate that you had any issues. We would love to serve you again in the future.
6/10 Okay
Angelo
Travelled with partner
16 Apr 2023
Liked: Cleanliness
Check in
Angelo
Stayed 1 night in Apr 2023
Response from GM on 1 May 2023
We hate to see that your stay wasn't as good as it should have been. Please feel free to let us know how we can improve for your future visits.