Search Apart Hotels in Florence

"There was only cereal offered for breakfast, the first room I was placed in the jacuzzi didn’t work and I had to switch rooms in the middle of the night. The TV was only cable and could not be connected to streaming services. "

"Clean room, friendly staff"

"Great place to stay"

"Worst customer service ever, they cleaned up our room and removed our stuff and recycled even though we didn't check out and were locked out of our room. The worst answer from front desk with no shame or regret of this actions and made us wait to recover our clothing's and baggage delaying our ongoing trip."

"They had a discount rate for veterans which wasn’t on your website, so I actually paid more money than if I would’ve dealt with a hotel directly"

"Nice will be staying again "

"Did not use gym "

"I had an okay stay at this property. There definitely were a few things that kept me from giving a rave review; there was some obvious decay throughout the property (random ceiling tiles in the public spaces were patched to presumably fix leaks) and it seemed generally a bit outdated. Namely, there were just not enough staff to accomodate everyone’s needs! When I arrived I waited almost 15 minutes to get checked in because there was one person working the front desk with a long line, and the poor (singular) engineer was running around manually fixing everyone’s AC units to make it switch from heat to AC. The gym was also BURNING up - I assume from this same issue where they have to manually switch everything from heat to cool. Everyone I met there was kind and helpful, but it did seem like staff were overwhelmed and that does make an impact on the stay. Do better, Hilton. "

"We’ve stayed at this little hotel twice now it’s the nicest one on the strip very friendly guy at check-in, room was clean, very basic. Very nice for a one night stay."