Sunstar Alpine Hotel Flims

Property class: 4.5

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Reviews

8.6 out of 10
Excellent
Take advantage of a free breakfast buffet, an airport shuttle and a terrace at Sunstar Alpine Hotel Flims. Skiers and snowboarders can spend time on the slopes at this hotel, which offers a free ski shuttle, ski passes and ski storage. Treat yourself to a body treatment, a body scrub or a body wrap at the on-site spa. Enjoy the gym, as well as activities such as hiking/biking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a playground.

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Pet-friendly
  • Free Wi-Fi

Room options

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  • 1 Single Bed

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  • 1 Single Bed

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Double Room (Budget)

  • Sleeps 2
  • 2 Single Beds

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  • Sleeps 4
  • 4 Single Beds
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About the area

Located in Flims, Sunstar Alpine Hotel Flims is in a rural area and near a train station. Beverin Nature Park and Lake Cauma reflect the area's natural beauty and area attractions include AdventureRooms Chur and Rodelbahn Pradaschier. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as sledging and snowmobiling. Visit our Flims travel guide
Map
RUDI DADO, 8, Flims, Graubuenden, 7018

What's nearby

  • A snow-covered mountain landscape with a wooden chalet and a snow-covered tree in the foreground.
    Flims Ski Resort
    5 min walk - 0.4 km
  • A lake with clear turquoise water, surrounded by dense forest and mountains.
    Lake Cauma
    9 min walk - 0.8 km
  • A skier mid-air performing a jump over a snow-covered cliff.
    Laax Ski Area
    15 min walk - 1.3 km
  • A mountainous landscape with a winding road, dense forests, and snow-capped peaks.
    Ruinaulta
    44 min drive - 28.5 km
  • Foppa Gondola
    18 min walk - 1.6 km

Getting around

  • Reichenau-Tamins Station
    14 min drive

Restaurants

  • Pizzeria Veneziana
    20 min walk
  • Suay Thai
    4 min walk
  • Caumasee Restaurant
    10 min walk
  • PIAZZA Caffè & Panini
    5 min drive
  • Camino
    5 min drive

About this property

Sunstar Alpine Hotel Flims

  • Luxury family-friendly hotel in the mountains
  • You can look forward to a free breakfast buffet, an airport shuttle and a terrace at Sunstar Alpine Hotel Flims. Skiers and snowboarders can spend time on the slopes at this hotel, which offers a free ski shuttle, ski passes and ski storage. Indulge in a body treatment, a body scrub and a body wrap at the on-site spa. Enjoy the gym, as well as activities such as hiking/biking. In addition to a garden and a playground, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An indoor pool and an outdoor pool
    • Free train station pick-up, bike hire and self-parking (surcharge)
    • A 24-hour front desk, a porter/bellboy and free newspapers
    • A front desk safe, coffee/tea in reception and wedding services
  • Room features
  • All 81 rooms feature comforts such as separate sitting areas and free stocked minibars, in addition to perks such as free WiFi and safes.
  • More amenities include:
    • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
    • Bathrooms with baths or showers and free toiletries
    • Flat-screen TVs with cable channels
    • Separate sitting areas, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free train station pick-up shuttle
  • Free ski shuttle
  • Parking on site (CHF 15 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Carigiet

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 420 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Built in 1908
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 15 per accommodation, per night
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 50 per night.
Cots (infant beds) are not available

Payment types at the property

  • JCB International
  • Mastercard
  • American Express
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 5.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: CHF 15 per night (in/out privileges)
  • Pet fee: CHF 15 per accommodation, per night
  • Rollaway bed fee: CHF 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Sunstar Alpine Hotel Flims have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Sunstar Alpine Hotel Flims pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 15 per accommodation, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking at Sunstar Alpine Hotel Flims?

Self-parking is available for CHF 15 per night. Limited spots are available.

What time is check-in at Sunstar Alpine Hotel Flims?

Check-in start time: 3 PM; check-in end time: 11 PM.

What time is check-out at Sunstar Alpine Hotel Flims?

Checkout is at 11 AM.

Does Sunstar Alpine Hotel Flims provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Sunstar Alpine Hotel Flims located?

Located near the slopes, this Flims hotel is situated in the mountains and is within a 15-minute walk of Flims Ski Resort, Laax Ski Area and Lake Cauma. Arena Express 1 Ski Lift and Foppa Gondola are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sunstar Alpine Hotel Flims Reviews

8.6

Excellent

9.2

Cleanliness

9.0

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 51 out of 115 reviews
Rating 8 - Good. 53 out of 115 reviews
Rating 6 - Okay. 5 out of 115 reviews
Rating 4 - Poor. 3 out of 115 reviews
Rating 2 - Terrible. 3 out of 115 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A beautiful experience set in natural surroundings

Sunstar hotels know true hospitality. They have exceptional attention to detail and we would have liked to have stayed at this hotel a week. The room was wonderful, the service was amazing and our room rate included lift passes which I think was such an incredible touch on an already wonderful experience. Absolutely no doubt I will be returning to this hotel.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

the Sunstar hotel has been sold

we enjoyed our stay, the hotel has a homey feeling, country style of the past, helpful staff, excellent breakfast buffet, quiet surrounding, in walking distance to the main ropeway station, and a most gracious front desk, all this making a great holiday though a bit short. was looking forward to return but it will not happen to my regret.
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent family stay, cool dayhikes to the lakes

Very family and child friendly place! Excellent service, crib and child chair provided anytime. There's also a playroom for kids, right next to the bar! :-)
Stayed 3 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Lage. Guter Empfang. Sehr grosszügiger Büffet.
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bonne adresse !

Excellent rapport qualité prix, bel hôtel très bien situé. C’est très intéressant de prendre la demi pension car on y mange très bien. Patron et personnel très sympathique, à recommander !
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HOTEL MARAVILHOSO....EXCEPCIONAL LOCALIZAÇÃO SHOW...ATENDIMENTO EXCELENTE....ACOMODAÇÕES UM CHARME....
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel als klasse Ausgangsbasis für Wanderungen etc, familienfreundlich
Stayed 2 nights in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness

Good, solid choice for a family with kids.

This was a good hotel for an extended family with kids with awesome shuttle service to the slopes. The reception/concierge was great--so friendly. This is an old hotel though. Yes, it is charming. But older furnishings, look, etc. Everything worked fine; no issues with TV, water, internet, etc. Large, clean bathroom, comfortable beds. Our particular room for 2 was on smaller side (other adults and kids stayed in another), but it did have a great terrace and the weather permitted us to use it. Breakfast was good and generous, more on the American (heavier) rather than European style of food, but great variety. We did not have dinner at the hotel, so cannot say anything about that. We did have drinks at the bar, and the service there left something to be desired. Our family enjoyed our drinks until staff started turning off all the lights at around 10ish, which to us is way too early. We moved ourselves to the lobby area to finish our drinks and conversation. The gentleman who shooed us out of the bar was working the breakfast room the next morning so perhaps he needed his rest. Also, the hotel is located very close to the bus drop off area. Upon arrival our GPS misled us and we ran around in circles, so we suggest really researching this before going. The area is fine; within short walking distance to plenty of small shops and restaurants. Overall a solid choice. We were here for peak of snowboarding season, so not inexpensive, but you pay for location!
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Sehr gute Lage und freundlicher + kompetenter Service
Stayed 3 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great decor/ambiance in the hotel. Nice view from our balcony. Great pool area for relaxing after a day of skiing. Free shuttle to the slopes was great...no schlepping of equipment to the town shuttle!! Staff was extremely friendly. Would definitely stay here again!
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Die Zimmer müssten erneuert werden. Kein Lift zum 5. Stock!!
Stayed 2 nights in Feb 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Überteuertes Hotel

Überteuertes Hotel für ein normales Standard-Zimmer. Die grösste Fläche des Hotels ist mit Teppich versehen. Das Teppich sieht mind. 35 jährig alt aus und verleiht einen schmudeligen Touch. Sollte mal ersetzt weden oder in heutiger Zeit ohne Teppich. Freundlichkeit des Empfangspersonal ist sehr nett.
Stayed 2 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Flims/Laax skiing

The hotel is super friendly, clean, and has everything you need to enjoy the mountains in the area, either in winter or summer. They also have a very nice and clean wellness area, the pool is on the small side but is still very comfortable. For skiing you need to take the hotel shuttle or walk to the bus stop which is about a 5 minute walk. I would stay here again.
Stayed 2 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel mit super Wellness-Bereich. Gutes Essen und sehr freundliches Personal.
Stayed 7 nights in Jan 2019
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Room comfort

Massenunterkunft Jugenherbergsstyle

Wir haben für eine Nacht ein Zimmer für vier Personen gebucht. In der Buchungsbestätigung wurden vier Einzelbetten bestätigt, die sich vor Ort als zwei simple Pritschen herausstellten, wie man sie aus Jugendherbergen kennt. Diese wurde in ein sehr kleines Zimmer gequetscht, sodass man fast nicht mehr um das eine Queen Bett herumlaufen konnte. Das war eine riesige Enttäuschung, da normalerweise Beistellbetten klar ausgewiesen werden, dieses Hotel sich das aber verkniffen hat. Hätten wir gewusst, dass wir eben nicht vier Einzelbetten erhalten, wären wir niemals in das Hotel gefahren. Vor Ort wurde alles auf Fehler von hotels.com geschoben und man stellte sich quer und mir wurde empfohlen, das nächste Mal einfach über deren Seite zu buchen - ein nächstes Mal wird es aber hunderprozentig nach so einer Enttäuschung einfach nicht geben.
Stayed 1 night in Jan 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es ist zwar ein wenig weit von der Talbahnstation weg, aber der hervorragende Schuttle Service kompensiert es. Ich würde das Hotel wieder wählen.
Stayed 1 night in Dec 2018
Verified review

4/10 Poor

VECCHIO HOTEL

OTTIMA POSIZIONE MA HOTEL VECCHIO E PERSONALE SCORTESE, COLAZIONE SCARSA
Stayed 1 night in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel excellent buffet breakfast and nice location
Stayed 2 nights in Sep 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes hotel, zimmer war gross, personal sehr freundlich
Stayed 1 night in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magi

Mycket mysigt och fräscht hotell i Schweiziska bergen, bra bastu och spa och nära till restauranger och natur.
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Übernachtung war am Geburtstag, als Aufmerksamkeit des Hotel-Teams gab es eine handgeschriebene persönliche Karte und eine sehr gute Flasche Wein.
Stayed 1 night in Aug 2018
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Bei 4 Sternen erwarte ich mehr

Das Hotel ist in die Jahre gekommen und wir haben wohl auch noch ein Budget-Zimmer erwischt. Ich fühlte mich eingeengt im Zimmer... Das Frühstück war sehr gut, aber der Frühstücksraum ist wie in einer Jugendherberge..
Stayed 2 nights in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for family

Fantastic hotel. Great atmosphere and location. Pianist played at night. Room with a great view. Included Breakfast was amazing. It felt like a 5 star hotel. Walking distance to a gorgeous lake with plenty of activities. We liked it so much that we delayed our departure time to our next destination.
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rekommenderas!

Mycket trevligt hotell, gratis parkering, pool och bastu. Gratis minibar på rummen!! Frukostbuffén var superb och den enda middagen vi åt på hotellet var också helt fantastisk! Bara några minuter till fantastiskt vackra Cauma-sjön.
Stayed 4 nights in Jul 2018
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities, room comfort
Single Room more spacious than expected, with bathtub. Facilities include sauna and steam bath, which facilitated me to relax myself after hiking around.
Stayed 2 nights in Jul 2018