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Reviews of Best Western Plus Flatonia Inn

2.5 out of 5
Best Western Plus Flatonia Inn
310 B East Highway I-10 Frontage Road, Flatonia, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 188 out of 303 reviews" "
Rating 8 - Good. 70 out of 303 reviews" "
Rating 6 - Okay. 27 out of 303 reviews" "
Rating 4 - Poor. 10 out of 303 reviews" "
Rating 2 - Terrible. 8 out of 303 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Trevor, Danbury

Liked: Amenities
Friendly staff snd clean facility inside and out.
Stayed 1 night in Apr 2024
Response from Melinda on 3 May 2024
Thank you so very much for your review! We appreciate your business and taking the time to let everyone about your stay! Thank you !

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall but bathrooms can be cleaner
Stayed 1 night in Apr 2024
Response from Melinda on 30 Apr 2024
Thank you for your review. We appreciate your business and taking the time to let others know about your stay.

10/10 Excellent

Kristen

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Clean, lovely property
Stayed 1 night in Mar 2024
Response from Melinda on 1 Apr 2024
Thank you so very much for your review! We appreciate you taking the time to share your experience with us.

10/10 Excellent

Ruth

Stayed 1 night in Mar 2024
Response from Melinda on 1 Apr 2024
Thank you! We appreciate you taking the time to share your experience with us.

10/10 Excellent

Sasha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this property 5-10 times a year and it never disappoints. Staff was great! Stay was great! Thank you Best Western Flatonia
Stayed 2 nights in Mar 2024
Response from Our Staff on 20 Mar 2024
Oh .... Thank you !... Thank you for your review .. Thank you for staying with us. We are so thrilled you enjoyed your stay, we look forward to seeing you again.See you soon!

10/10 Excellent

Gabriel R, Houston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern appearance
Stayed 1 night in Feb 2024
Response from Melinda on 23 Feb 2024
Thank you so very much for taking your time to review our Hotel !!! We are glad you enjoyed your stay. Hope to see you back soon!

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was much better than other hotel complimentary breakfasts.
Stayed 1 night in Feb 2024
Response from Melinda on 23 Feb 2024
Thank you for sharing you experience with everyone ! We appreciate your comments .

4/10 Poor

Giap

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
the thermostat only goes down to 67. I keep my house at 60. Had a hard time sleeping.
Stayed 2 nights in Jan 2024
Response from Melinda on 29 Jan 2024
Our apologies that you had been unable to turn the thermostat down to your preferred temperature. We are here to help 24 hours a day with any problems that you might have during your stay. We feel that we could have helped you with the issue right away, solved the problem and made your stay Great ! We are sorry that we didn't get the opportunity to help you, again our apologies.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melinda on 29 Jan 2024
Thank you for your review , Please let us know what we could have done to make it a 5 !!!

10/10 Excellent

Sasha

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed at this property 5-6 times a year for the past 3 years and it never disappoints. Comfy beds, great breakfast, friendly staff. Always a 10/10.
Stayed 4 nights in Jan 2024
Response from Melinda on 21 Jan 2024
Thank you so very much for your review ! We look forward to seeing you again !

8/10 Good

August

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Limited room cleaning service. Had to clean room early morning or service was not available.
Stayed 3 nights in Dec 2023
Response from Melinda on 21 Jan 2024
We are sorry that you had been unable to have your room cleaned at a later time. Our apologies I will definitely look into what time and why .

10/10 Excellent

Declan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melinda on 21 Jan 2024
Thank you !! We appreciate your review !! Hope to see you again .

8/10 Good

Kerri

Liked: Property conditions & facilities, room comfort
ok
room was comfortable. coffee terrible. trash in dining dirty and overflowing. no bacon out. only one bottle syrup for all tables to hunt for
Stayed 1 night in Dec 2023
Response from Melinda on 21 Jan 2024
We are sorry that you had issues with your stay. We hope you return to see the changes. We are under New Management as of Jan 1 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay, rooms are good sized and clean. Staff very friendly and attentive to providing extra towels toiletries.
Stayed 3 nights in Nov 2023
Response from Danny on 6 Dec 2023
Thanks We see U again We try to give best

10/10 Excellent

Loyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Melinda on 21 Jan 2024
Thank you so very much for your review. We hope you come back to see us !

8/10 Good

maru

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Melinda on 21 Jan 2024
Hopefully you will give us another chance of getting 10 out 10 score . I am sorry that you had issues with your stay. As of Jan 01, 2024 We have made changes to Management and have improved our Hotel. Hopefully you will return to see the changes.

10/10 Excellent

ENDIRA, HENDERSONVILLE

Stayed 1 night in Nov 2023
Response from Melinda on 21 Jan 2024
Thank you for your review , We appreciate your comments. Hope to see you in the future !

8/10 Good

Bermadel, Oceanside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

6/10 Okay

Eduardo

Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Shonda

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pretty disappointed with our stay here this time. We’ve stayed here in the past and it was a nice place, this time however the rooms were dirty, the hot tub didn’t work, the breakfast was minimal and it just feels run down….caution tape hanging on various things…. More than likely won’t ever be staying there again. Oh and expensive for all of that :(
Stayed 1 night in Oct 2023

8/10 Good

margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls Night
Everything was in good order from the check in staff to the last morning breakfast. Rooms were clean and well managed. Staff went over the top allowing us some latitudes for games in the evening. Thank you
Stayed 1 night in Oct 2023

10/10 Excellent

Bill

Liked: Cleanliness, property conditions & facilities, room comfort
When we checked in the guy was very friendly and helpful. It was a nice quiet hotel. I didn’t have light come under the door. The room was very nice and the breakfast was very good.
Stayed 1 night in Oct 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel in a very small Western town.
Stayed 3 nights in Oct 2023

10/10 Excellent

Andrea, Katy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
convenient location, clean room, strong AC
Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Sep 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Theresa

Stayed 1 night in Aug 2023

8/10 Good

Flow-Tek,

Stayed 1 night in May 2023

10/10 Excellent

Sasha

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and cool! Pool was nice and refreshing. Housekeepers were wonderful and restocked our towels daily.
Stayed 2 nights in Jul 2023

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

darren

Business traveller
Liked: Cleanliness, property conditions & facilities
My second room was clean, the first had not beem cleaned. Pillows on top of the lampshade and on the chair. Went back to the front desk got another room. 2nd room was fine. Just... blah. The clerk was not personable at all, never made eye contact. The room wasnt very clean, the soap dish on the bathroom was filthy. The bed was very comfortable with nice sheets. AC worked great. Very quiet. Shower was great. When i checked out the night clerk was winderful! At 0500 he brought my room reciept to the side door where i was loading my car and took the luggage rack for me. Super nice and friendly!!

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dishonest unprofessional staff
Rude staff. Left personal items in my room and was told they would be mailed back to me. Never happened. Called 4 times and was told my items were “thrown out”. Refused to allow me to speak to the manager.
Stayed 4 nights in Mar 2023

8/10 Good

Stacey, Palm Desert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff esp Gary at the front desk was great. Gary was exceptional and went way beyond. He was attentive and looked after out every need. 5 star service in Best Western. Room was clean and adequate.
Stayed 2 nights in May 2023

4/10 Poor

Sandy

Travelled with group
Disliked: Cleanliness, room comfort
Not a pleasant experience.
Reserved multiple rooms for the MS150. When we arrived, one of the beds was stripped but no clean sheets were put back on. I was so tired I just went ahead and slept in the other bed which appeared to be changed. In the morning, ready for a hot shower, no hot water! Not in my room or in any of my teammates rooms.
Stayed 1 night in Apr 2023

8/10 Good

Parimal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Francisco J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay met my expectations as a seasoned traveler.
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
A bit Disappointed
Check in first night and no towels in bathroom, of course found that out once ready to take a shower and after unpacking to stay for five nights. Called front desk and was told sorry but she would not deliver towels to the room, if I wanted towels I had to come down and get. The A/C fan would not run continuously full time (even thou the button punched saying it would) , and the temostat on the wall did not work.
Stayed 4 nights in Apr 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo getaway
Very pleasant stay. Just after checking in, i realized the TV wasn't working. I went down to the front desk and mentioned it to the front desk clerk, and without hesitation, offered to put me in another room and put that room out of service. You don't see that too often. Most others would attempt to fix it and usually waste time doing it. Will stay here again, no doubt.
Stayed 2 nights in Mar 2023

10/10 Excellent

John

Stayed 1 night in Mar 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thee bed was great. Everything very clean.
Stayed 1 night in Mar 2023

10/10 Excellent

James

Stayed 1 night in Mar 2023

10/10 Excellent

Julio

Stayed 1 night in Mar 2023

6/10 Okay

Karl

Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We booked 2 rooms. When we checked in we were given both room keys but when we went to go in to one of the rooms we were told by housekeeping it wasn’t ready. They got it ready fairly quickly however it was an inconvenience because we had a wedding we had to be at and we had to get ready. When we went to leave that same room’s door did not automatically lock from the outside. We let the front desk know and they said they would get it fixed but when we got back it wasn’t which meant our room was unlocked the whole time we were gone and anyone could have walked in it. 😟 Breakfast was meh. It was ok for what it was but have definitely stayed at better Best Western Pluses. The took not locking was a big ugh!
Stayed 1 night in Mar 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Decent
It was pretty good. Check in lady was pretty short and almost rude. Breakfast was barely edible. Hotel was clean though.
Stayed 1 night in Mar 2023

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean in and out. Our room was taken care of the 3 days we stayed. Staff was nice, breakfast was good. No complaints
Stayed 3 nights in Mar 2023