"The room was good , clean and comfortable. Unfortunately we had a security incident where someone managed to open our room door in the middle of the night . Luckily I had my dog who I think gave the person a fright.
I tried to explain to reception in the morning but no one speaks English .
I then sent a follow up email in German and English which they took days to reply to and then just said the night staff needed more training .
It was a very scary experience which I didn’t feel the took on board ."